Frequently Asked Questions

We handle the burden of backing up your system every night, so you can concentrate on running your business. Not only do we perform redundant backups, but we also conduct regular test restores from backups to ensure your data can be recovered in the event of an emergency.

Absolutely! In fact, this is one of the major benefits of cloud computing and a hallmark of MIS Solutions’ Greenlight Cloud Service. Your employees can securely access all your data from home, the airport, the coffee shop — anywhere there is an internet connection.

Compared to onsite network servers, cloud services from MIS Solutions can offer considerable cost savings in addition to all the other benefits afforded by getting your organization in the cloud. There are no expensive servers to purchase, house, and maintain.

In simplest terms, cloud computing refers to having a set of redundant servers hosted in a data center rather than on servers housed onsite. Users can access computing resources and services anywhere there is an internet connection, paying only for the resources they use. Cloud computing eliminates the need for on-premises servers, offering substantial cost savings to small and mid-sized businesses. Furthermore, to ensure security, we provide our proprietary Private Greenlight Cloud solution for our customers.

We use a team approach to IT management. You will be assigned to a team that will take the time to get to know you and your users and also understand your unique line of business applications. Taking time to understand your organization is the foundation for our mission to deliver responsive, friendly service. By having a whole team assigned and keeping detailed network documentation (basically a blueprint of your computer network) and updates on every client’s account, any of our technicians can pick up where another one has left off.

Data protection and cybersecurity compliance, including standards like the Cybersecurity Maturity Model Certification (CMMC), are becoming more relevant with the increasing use of technology in construction. Construction and engineering companies that work with the U.S. Department of Defense are required to work within the CMMC requirements. Other guidelines, although not mandatory, include ISO 19650, which addresses information and data management throughout the lifecycle of the project; Project Management Body of Knowledge (PMBOK) for effective project management; ISO/IEC 25010 to ensure quality and reliability; and ISO 55000 to ensure effective asset management practices.

Using a hosted desktop like our private Greenlight Cloud allows for efficient access to data from anywhere. You want to secure your endpoints to protect against unwanted delays or data loss. Be sure your staff undergoes security awareness training so they are aware of cyber threats and can avoid falling victim to a cyberattack. Mobile device management is key for construction companies to guard against lost, stolen, or damaged devices.

Our private Greenlight Cloud solution allows our construction and engineering clients to extend their IT environments beyond the office and into the field. Wherever your team works, they’ll be able to access email, core applications, project plans, blueprints, and change orders. Cloud solutions allow for real-time collaboration for improved productivity.

Modern construction companies are adopting BIM technology to manage the build process more effectively and efficiently by catching clashes early on. It allows for a better understanding of the construction project and helps improve communication and collaboration between all stakeholders. If your construction company is considering utilizing BIM software, MIS can help vet the vendor through the lens of connected risk. We’ll seek to understand what you are trying to accomplish, then ask the vendor pointed and tailored questions to determine their security and compliance posture. Thorough vetting enables our clients to engage in vendor partnerships that align with strict security and compliance standards.

Our support team usually answers the phone live within 30 seconds during regular business hours. You’ll talk with a human who can get you to the right technical person to address your IT issue. For critical issues, we guarantee a technician will work on your case within 30 minutes or less. After-hours support is available 24/7.

We have robust cybersecurity measures in place to protect your data, including firewalls, encryption, advanced threat detection, next-generation antivirus and we can conduct regular penetration tests, and vulnerability and risk assessments.

MIS is a full-service managed IT services provider, meaning we offer a wide range of solutions for the construction industry, including network management, cybersecurity, BIM support, software integration, and mobile device management. We also specialize in designing solutions for better collaboration among a dispersed staff, and offer support desk service, 24/7 monitoring to ensure your people can work anytime or anywhere, hosted desktops and applications, backups for servers, desktops, and laptops, and much more.