it services for insurance
Ensure your success with cutting-edge IT services
IT services for insurance is an investment in your business to help you get ahead and stay ahead of your competitors. As a managed services provider with years of insurance industry experience, we understand the challenges insurance professionals like you face in protecting client data and maintaining a stable technology network. Our goal is to ensure your success by providing the tools and expertise you need while keeping operating costs down. We've worked closely with insurance agencies in Atlanta, so we know how crucial a reliable and secure technology infrastructure is to your business. Trust us to deliver customized IT solutions that meet your insurance company's needs, allowing you to focus on serving clients with confidence.
Claim your time back: Expert IT services for your insurance agency
At MIS Solutions, we believe in building strong partnerships with our clients to better understand the challenges they face in their industry. By identifying your needs and concerns, we can develop a plan of action to streamline business processes, improve insurance operations and reduce the risk of potential vulnerabilities. Whether it’s navigating agency management tools like Applied Systems and Vertafore or ensuring compliance with HIPAA and record keeping requirements, we have the expertise to navigate the complexities of regulatory IT compliance that insurance agencies must follow.
When you choose us as your managed services team, you will have peace of mind knowing that your IT systems and needs are in capable hands. With our comprehensive IT support, you can confidently serve your clients, knowing that we have your IT infrastructure covered.
As an insurance business, are you experiencing any of these IT issues?
Keeping data secure and private is a major challenge for us.
Dealing with outdated technology and legacy systems is holding us back.
We struggle with integration issues and data silos.
Working with outdated technology is not only frustrating, but counterproductive to independent insurance agencies reaching their business goals. That's why our team of experts conducts thorough technology assessments to identify areas that need improvement. With a clear understanding of your needs, we create a personalized technology roadmap for your insurance organization, outlining tailored system upgrades, replacements, and modern insurance-specific software solutions. Our dedicated team provides comprehensive training and ongoing support, ensuring a seamless transition that maximizes your organization's efficiency and productivity.
Our approach to addressing integration problems and data silos starts with a thorough assessment of your current systems and data architecture to identify any gaps in integration. We provide solutions that involve implementing data integration tools and APIs, effectively connecting your IT systems and eliminating data silos. By consolidating data from multiple sources into a centralized repository, we improve accessibility and ensure data consistency. As an MIS Solutions client, you have access to best-in-class data analytics and business intelligence solutions to analyze large volumes of data. Insights into customer behavior, market trends, risk factors, and operational efficiency support decision-making and strategic planning for your insurance agency.
This is what success looks like
Burnette Insurance
Family-owned since its inception in 1971, Burnette Insurance is an independent insurance agency located in Suwanee, Ga. Their product offering includes property, liability, professional liability, technology errors and omissions, cyber liability, medical malpractice, group employee benefits, directors and officer’s liability, employment practices liability, workers compensation, worldwide transportation, global insurance programs and difficult products liability coverage. Burnette also offers personal insurance, including homeowners, rental, auto, boat, motorcycle, health and life insurance.
It’s time to work with an IT provider that understands your insurance processes and technology needs
Insurance compliance
Therefore, additional measures must be taken to ensure compliance and avoid the risk of hefty fines. It’s important to remember that compliance isn’t just a technology issue. Insurance companies must train their people, and processes must be documented and followed. Insurance agencies need access to specialized technology and audit controls in addition to guidance on the people and process components of compliance.
The insurance industry, specifically insurance agencies, faces unique compliance requirements due to the Personal Identifiable Information (PII) they handle. From safeguarding personal health information under HIPAA regulations to navigating data privacy laws, staying compliant can be complex. Our services for insurance agencies go beyond helping you maintain HIPAA compliance to adherence to the Electronic Signatures in Global and National Commerce (ESIGN) Act and industry standards such as ISO/IEC 27001. MIS Solutions specializes in helping insurance organizations navigate the complexities of the National Association of Insurance Commissioners’ Insurance Data Security Model Law by offering comprehensive assessments and audits to evaluate your current compliance posture. We develop tailored strategies and solutions to address any gaps, ensuring you meet all necessary compliance standards.
We work closely with you to implement robust security measures and data privacy protocols. Our ongoing IT services, support, and training empower your staff to maintain compliance on a day-to-day basis. With our expertise, you can operate within the boundaries of the law and industry regulations, focusing on your core insurance business and serving your clients with confidence. Partnering with us means gaining a trusted ally in navigating compliance specifications and thriving in a highly regulated environment while preserving the trust and loyalty of your clients.
Insurance security
Insurance software applications
One of our insurance clients’ biggest complaints is getting third-party applications and agency management systems seamlessly integrated. It hinders productivity and is a frequent source of frustration for producers. They can’t bring in new business or service their clients if they constantly have to deal with printing issues, error messages, and slow applications. Having a managed IT services partner like MIS can significantly reduce the headaches of software applications and integrations.
Business continuity plan and disaster recovery for insurance
To serve your clients well, your insurance agency must have a secure and reliable IT network. That means being able access your agency management system and other platforms when you need to. With MIS, you don’t have to worry about the risk of an unplanned outage or system failure. Our highly experienced Proactive and Backup and Disaster Recovery (BDR) teams work around the clock to make sure our clients’ IT systems are running smoothly, backed up, and recoverable.
Don’t settle for anything less
Choose the perfect solution for your insurance business
Curious about what sets us apart? See why our clients love us:
The Palmer Agency
Fulcro Insurance
Burnette Insurance
Start with a 15-minute discovery call
Connect with us for a quick, no-strings-attached, 15-minute call to discuss your goals and aspirations.
Together, we’ll determine if we’re the ideal match, and even if we’re not the perfect fit, rest assured you’ll gain valuable insights into your IT needs.
Start your MIS Solutions journey today!
The ironclad MIS Solutions promise
We’re confident that our service will change the way you view IT service providers.
How confident are we? Within 90 days, if you’re not completely satisfied with our services, we’ll refund your money. It’s that simple.
Come and experience why so many Atlanta-area businesses have put their trust in MIS Solutions.
Read our insurance IT resources
Frequently asked questions
How do you ensure data security and compliance with industry regulations?
We have robust cybersecurity measures in place to protect your data, including firewalls, encryption, advanced threat detection, next-generation antivirus and we can conduct regular penetration tests, and vulnerability and risk assessments.
Will my company have a dedicated service technician?
We use a team approach to IT management. You will be assigned to a team that will take the time to get to know you and your users and also understand your unique line of business applications. Taking time to understand your organization is the foundation for our mission to deliver responsive, friendly service. By having a whole team assigned and keeping detailed network documentation (basically a blueprint of your computer network) and updates on every client’s account, any of our technicians can pick up where another one has left off.
What certifications and qualifications do your technicians have?
To stay ahead in the ever-changing field of security, our IT professionals commit to lifelong learning. Our team members hold advanced certifications including Computer Hacking Forensic Investigator, Certified Information Systems Security Professional, Certified Chief Information Security Officer, Certified Cloud Security Professional, and Certified in Governance of Enterprise IT.
Is your help desk outsourced?
No, it’s not. All our service technicians work exclusively for MIS Solutions. This ensures that when you contact our support team, you speak to someone who intimately knows your business. We only hire friendly, knowledgeable, courteous, and English-speaking team members to serve our clients.
What is your typical response time to service requests?
During regular business hours, calls to our main support line are answered live, usually within 30 seconds. If a request is urgent, we typically have a technician working on it within 30 minutes or sooner. Our goal is to minimize downtime and get you and your team back to work as soon as possible.
How do you ensure the security of our sensitive insurance data?
We employ several measures to reduce the risk of accidental and malicious data leaks, including penetration testing to protect your network from hackers and vulnerability scans to catch any unpatched vulnerabilities before a criminal can exploit them. We also use data encryption at rest, in transit and in backups to ensure you don’t unintentionally expose client data.
What happens if an employee’s laptop is lost or stolen?
We use disk encryption on both laptops and desktop computers to keep data on these devices, such as client data or email, safe.
Do you offer Mobile Device Management for insurance professionals?
Yes! In fact, our MDM policies ensure that your employees’ mobile phones are not used to disclose PII.
Can your IT solutions integrate with our existing insurance software platforms?
The MIS Solutions support services, along with our Greenlight Cloud Solution, are designed to enhance your existing relationships with your Agency Management System and other third-party applications.
How do you handle regulatory compliance and data privacy issues in the insurance sector?
MIS Solutions has a team of highly qualified and certified cybersecurity experts on staff. We can guide you to ensure your insurance agency remains compliant. We also help our insurance clients with risk assessments and will work with auditors on your behalf to ensure that you are protected.
What is your process for responding to IT emergencies and technical issues?
Our customer-first approach ensures you get the IT support you need when you need it. We offer 24/7 tech support to our clients so critical issues are addressed no matter the time of day or night. We staff our own Security Operations Center (SOC) and Network Operations Center (NOC) to identify and stop attacks before a hacker infiltrates your network. But in the event of an incident, we have a highly skilled Security Team ready to jump into action should your insurance business experience a security event.
What training do you provide for our staff when implementing new IT systems?
At MIS, we have adopted a “train the trainer” approach. We provide direct training and support to key decision makers and stakeholders so they can then train their staff on how to use any new technology.
How can your IT services improve customer experience for our policyholders?
Our 24/7 monitoring and support, along with advanced security measures and robust backup and disaster recovery processes will give you and your clients peace of mind knowing your systems are available when you need them and your clients’ data is safe in your hands.
What cybersecurity services do you offer?
At MIS, we have a layered cybersecurity approach involving people, processes, and technology. Our technology stack includes firewall management, next-generation antivirus, advanced threat and intrusion detection, email security, risk assessments, mobile device management, multifactor authentication, immutable and offsite backups, and more. We also offer security awareness training for our clients’ employees and provide guidance on establishing proper processes and administrative controls to reduce the risk of human error.
What is the response time for MIS in the event of a detected cybersecurity breach in Atlanta?
With our 24/7 monitoring and advanced threat detection, our security operations center can instantly spot unusual behavior within a network. Our highly specialized incident response team jumps in the minute unusual activity is detected to stop cyber threats in their tracks.
Does MIS offer tailored cybersecurity solutions for different industries within Atlanta?
Yes! We are well-versed in many business-critical applications and systems used by various businesses that we serve. We are also experienced in helping our clients achieve compliance within their specific industries. Working with MIS means you will be working with a managed IT services provider who is already familiar with many of the applications you depend on to get things done.
In the event of a cyber breach, how can we be assured that our network can be restored in a timely manner?
Generally, when a breach occurs, your cyber insurance provider will insist the network be preserved for forensic evidence. But as a business owner, you need to get your systems back up and running as soon as possible. At MIS, we have created a separate dedicated restore environment with separate storage, servers, and firewall. Nothing is shared, yet the restored environment is identical to the original environment. This allows businesses to get back to business while preserving the evidence of the affected production environment for forensic evaluation. Also, our backup solution is immutable, meaning an intermediary agent ensures your server is never directly linked to backup storage, providing added protection against ransomware attacks.
How quickly can you restore systems and data in case of a disaster?
Our robust backup and disaster recovery solution allows us to restore systems within 24 hours, guaranteed, although we’re usually able to get our clients back up and running within minutes.
How can you guarantee that our backups are good?
We have a dedicated Backup and Disaster Recovery team that monitors backups to ensure they have taken place without failure, they’re valid, and we can restore data and systems from them if needed. This team reports its findings every morning to MIS’s executive team, so we know we are protecting our clients’ businesses. MIS has invested tens of thousands of dollars to be sure backups can be restored quickly to production environments when disaster strikes.
How is my data stored and backed up?
Your data is hosted and backed up nightly at a Tier 3, SSAE 16 data center in Suwanee, Ga. In addition to the original backup, data is replicated in real-time to a second backup unit at the data center and to another redundant U.S.-based data center. Your data does not leave the United States. All three backups are immutable, meaning they cannot be altered, and they’re physically separated from your production network. So, if a hacker manages to infiltrate your production network somehow, they won’t be able to infect your backups with ransomware.