Operations Managers
Reliable and consistent IT support that guarantees smooth operations
In the world of operations, flawless performance is non-negotiable. We get it. Dealing with persistent IT headaches, unpredictable invoices, and the sheer overwhelm of technology can be exhausting. That's why you deserve an IT provider who not only understands your frustrations but also offers proactive support. At MIS Solutions, we empower your team by resolving issues efficiently, providing transparent costs without hidden surprises. Let us be your reliable partner in conquering operational challenges.
Do these IT issues sound familiar?
Fluctuating invoices keep throwing off our budgets, making it difficult to plan ahead.
Recurring IT issues are making the team lose productivity.
I can’t get any work done because I am constantly bogged down with IT issues.
Our proactive approach to IT support ensures that we address underlying problems, preventing them from resurfacing. Experience seamless operations with our support and maximize your team's efficiency.
Our comprehensive IT solutions allow you to reclaim your focus and productivity. We handle the burden of IT issues, freeing you to concentrate on your core responsibilities. No more worrying about IT – focus on your strengths instead.
A message from Jennifer
Imagine a world where you are no longer frustrated by IT issues constantly directed your way, derailing your focus from your goals. When you partner with us, we take care of everything related to your IT, enabling you to concentrate on your core responsibilities without distractions. Our team excels in communication, providing timely responses and delivering exceptional service quality, even for minor issues. Say goodbye to the days of being caught off guard by price changes, add-on costs, and unexpected hourly fees.
With our transparent pricing and detailed roadmap updates, upgrades and large projects are accurately planned ahead and budgeted for, ensuring no more surprises. Work with us and discover the freedom from IT distractions, enjoy top-notch service and response time, and gain peace of mind with precise pricing and roadmap visibility.
Our services
Empower your team with solutions that maximize productivity and peace of mind.
Curious about what sets us apart? See why our clients love us:
MIS’s Responsiveness Minimizes Downtime
My issues are treated with urgency, so that I can function without much downtime.
Advantage Fire
Stuart Pro Air
Whitehead Electric Co.
Start with a 15-minute discovery call
Connect with us for a quick, no-strings-attached, 15-minute call to discuss your goals and aspirations.
Together, we'll determine if we're the ideal match, and even if we're not the perfect fit, rest assured you'll gain valuable insights into your IT needs.
Start your MIS Solutions journey today!
The ironclad MIS Solutions promise
We’re confident that our service will change the way you view IT service providers.
How confident are we? Within 90 days, if you’re not completely satisfied with our services, we’ll refund your money. It’s that simple.
Come and experience why so many Atlanta-area businesses have put their trust in MIS Solutions.
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Frequently asked questions
Will my company have a dedicated service technician?
We use a team approach to IT management. You will be assigned to a team that will take the time to get to know you and your users and also understand your unique line of business applications. Taking time to understand your organization is the foundation for our mission to deliver responsive, friendly service. By having a whole team assigned and keeping detailed network documentation (basically a blueprint of your computer network) and updates on every client’s account, any of our technicians can pick up where another one has left off.
What certifications and qualifications do your technicians have?
To stay ahead in the ever-changing field of security, our IT professionals commit to lifelong learning. Our team members hold advanced certifications including Computer Hacking Forensic Investigator, Certified Information Systems Security Professional, Certified Chief Information Security Officer, Certified Cloud Security Professional, and Certified in Governance of Enterprise IT.
Is your help desk outsourced?
No, it’s not. All our service technicians work exclusively for MIS Solutions. This ensures that when you contact our support team, you speak to someone who intimately knows your business. We only hire friendly, knowledgeable, courteous, and English-speaking team members to serve our clients.
What is your typical response time to service requests?
During regular business hours, calls to our main support line are answered live, usually within 30 seconds. If a request is urgent, we typically have a technician working on it within 30 minutes or sooner. Our goal is to minimize downtime and get you and your team back to work as soon as possible.
What size businesses do you service?
Our ideal clients are businesses with 20–200 computer users, headquartered in the metro Atlanta and Gwinnett County areas.
What happens if an employee’s laptop is lost or stolen?
We use disk encryption on both laptops and desktop computers to keep data on these devices, such as client data or email, safe.
What training do you provide for our staff when implementing new IT systems?
At MIS, we have adopted a “train the trainer” approach. We provide direct training and support to key decision makers and stakeholders so they can then train their staff on how to use any new technology.
How can you help with cybersecurity and data protection?
We start with a thorough evaluation of your IT infrastructure and IT systems to assess your current cybersecurity posture, identify vulnerabilities, and recommend security measures to protect your business from threats like cyberattacks and data breaches. We can also guide you in developing and implementing data backup and disaster recovery plans to ensure full data recovery and business continuity.
What cybersecurity services do you offer?
At MIS, we have a layered cybersecurity approach involving people, processes, and technology. Our technology stack includes firewall management, next-generation antivirus, advanced threat and intrusion detection, email security, risk assessments, mobile device management, multifactor authentication, immutable and offsite backups, and more. We also offer security awareness training for our clients’ employees and provide guidance on establishing proper processes and administrative controls to reduce the risk of human error.
What is the response time for MIS in the event of a detected cybersecurity breach in Atlanta?
With our 24/7 monitoring and advanced threat detection, our security operations center can instantly spot unusual behavior within a network. Our highly specialized incident response team jumps in the minute unusual activity is detected to stop cyber threats in their tracks.
How does MIS handle data privacy and ensure client information is protected?
MIS works within the NIST framework, a set of guidelines published by the U.S. National Institute of Standards and Technology. This approach to cybersecurity ensures that we implement robust cybersecurity measures such as data encryption, access controls, regular security audits, risk assessments, and others. Our commitment to NIST standards means we stay aligned with industry best practices and regulatory requirements.
Does MIS offer tailored cybersecurity solutions for different industries within Atlanta?
Yes! We are well-versed in many business-critical applications and systems used by various businesses that we serve. We are also experienced in helping our clients achieve compliance within their specific industries. Working with MIS means you will be working with a managed IT services provider who is already familiar with many of the applications you depend on to get things done.
In the event of a cyber breach, how can we be assured that our network can be restored in a timely manner?
Generally, when a breach occurs, your cyber insurance provider will insist the network be preserved for forensic evidence. But as a business owner, you need to get your systems back up and running as soon as possible. At MIS, we have created a separate dedicated restore environment with separate storage, servers, and firewall. Nothing is shared, yet the restored environment is identical to the original environment. This allows businesses to get back to business while preserving the evidence of the affected production environment for forensic evaluation. Also, our backup solution is immutable, meaning an intermediary agent ensures your server is never directly linked to backup storage, providing added protection against ransomware attacks.
What is SOC 2 Type 2 Compliance?
SOC 2 Type 2 compliance is a rigorous auditing process performed by a third party that evaluates a company’s security controls over a period of six months to a year. It ensures that these controls are effectively designed and consistently operate to protect data and maintain privacy, integrity, and availability. Obtaining SOC 2 Type 2 certification is a process that must be completed annually.
How quickly can you restore systems and data in case of a disaster?
Our robust backup and disaster recovery solution allows us to restore systems within 24 hours, guaranteed, although we’re usually able to get our clients back up and running within minutes.
Is outsourced IT support suitable for small and midsize businesses?
Definitely! This is especially true for smaller organizations that might not have the financial resources, time, or knowledge to build an in-house IT department. Outsourcing IT takes the burden of IT management off your plate so you can focus on your core business.
Can outsourced IT support be customized to fit my business needs?
Absolutely. IT management is not one-size-fits-all. Therefore, you will want to find an IT partner who offers flexibility to meet your business’s specific needs.
When should I outsource IT services?
You should consider outsourcing your IT management if your business or industry must comply with strict regulatory requirements, you don’t have the capacity or time to manage IT internally, you want to transfer risks to a third party, you want to spend more time focusing on your core business instead of managing IT, your internal team occasionally needs access to a deeper pool of talent, such as a Chief Information Officer, or your internal IT staff is overwhelmed.
What should I look for when choosing a managed IT support provider?
Look for a managed service provider with a stellar reputation. Comb sites like Clutch and Cloudtango for top-rated IT providers, search for Google Reviews, and ask for references. You’ll also want to know what their experience is in working with other companies in your industry. Ask how long they’ve been in business and how many technical staff members they have.
What is the process of transitioning to managed IT support?
Once you’ve made the decision to outsource to a managed service provider (MSP), you will begin the onboarding process. Operationally mature MSPs will likely hand off to a dedicated Projects Team to guide you through the process. You will be assigned a project manager who will be your main point of contact. Your project manager will work with you to set expectations and provide a clear project plan with a documented timeline with milestones.
Can you ensure minimal downtime in the event of an IT system failure?
Costly downtime is a major concern for manufacturing firms, which is why we have established a robust backup and disaster recovery process that can get your systems up and running in as little as 15 minutes. And in the unlikely event that your company experiences an outage due to a cyber incident, you can rest assured that your backups are immutable and have not been altered or encrypted by hackers.