24/7 Help Desk Support Atlanta
One-call, local support: Speedy service with a smile
Experience streamlined technical support, lightning-fast response times, and reduced downtime with our expert team. No more waiting in long phone queues; our 24/7 help desk is here for you! Within just 30 seconds, our friendly IT professionals will answer your call, ready to tackle your tech issues head-on. With our support services, you'll enjoy increased productivity and get back on track in no time. Say hello to hassle-free assistance that keeps your business running smoothly!
We’re fast
Say goodbye to waiting around for the computer guy to address your issues. With our help desk services, your call will be answered live within 30 seconds by our friendly service coordinators, no matter the hour. We know technical hiccups don't keep regular hours, so we've got you covered round-the-clock. Not only do we have a local Atlanta-based team, but we've also expanded our family across the pond with highly qualified, English-speaking technicians based in South Africa and Zimbabwe. This extended team allows us to offer even greater support coverage for our clients, ensuring you get the help you need when you need it. Our extraordinarily talented service coordinators are your advocates, working tirelessly to promptly get your systems up and running, saving you precious time and minimizing downtime caused by pesky tech glitches.
We know you
When it comes to help desk support, we don't outsource to a third-party call center. Why does this matter? Because our dedicated team is trained in-house and genuinely takes the time to get to know you and your organization. When you reach out to our support number, you'll be greeted by a friendly voice who is already familiar with your needs. Our meticulous documentation process ensures that our team is well-acquainted with your business and what you need to accomplish. So, they can jump right in and start resolving your issue immediately.
We’re friendly
We get it — not everyone is a tech whiz, and that's totally fine! When you've got an IT problem, the last thing you want is to deal with a grouch on the other side of the line. That's why our friendly help desk team makes all the difference! Our team is here to assist you with a smile, and we promise no confusing geek-speak from us. We take pride in breaking things down into simple terms, making technology easy to grasp and less overwhelming. Our clients mean the world to us, which is why our tenacious crew won't rest until your issues are fully resolved. We're dedicated to providing exceptional support and will be by your side every step of the way. To stay updated with the latest tech know-how, our team participates in ongoing training and seeks industry certifications, creating a winning combination of friendliness and expertise.
How you will benefit:
Lightning-fast response times
Increased employee productivity
Expert team at your service 24/7
Friendly, knowledgeable, English-speaking technicians
Easy-to-understand support
Minimized downtime
See what our clients love about our Help Desk Services:
MIS's Greenlight Cloud Solution Let's Us Focus on Insurance Instead of IT
I would highly recommend MIS. They make us feel like we’re the most important client and person at the moment. I know they do that for all their clients.
Burnette Insurance
Crystal Marble
JTC Tools
Who are you?
Business Owners and Executives
Running a business is tough, and technology failures only add to the stress. When your technology isn’t working, neither are your employees, causing you to miss opportunities. That’s why we lift the burden of technology off your shoulders, allowing you to focus on what matters most: managing your business.
Operations/Office Managers
Recurring, unresolved and unexpected IT problems can throw your operations and budget into chaos. Our proven processes create IT stability and predictable costs that bring peace and consistency to your daily life.
Internal IT Managers
It can feel like the weight of the world is on your shoulders when you’re solely responsible for everything involving technology within your organization. Having a trusted partner by your side allows you to focus on strategic planning and drive your organization forward.
We cater to diverse industries and excel in the following:
MIS Solutions
Friendly Help Desk Services in Atlanta
4485 Tench Rd Suite 440 Suwanee, GA 30024
Request a quote: 678-745-5109
Our Services
Start with a 15-minute discovery call
In just a matter of minutes, you can discover the power of our fast and expert tech support. Take advantage of a quick and hassle-free discovery call, completely obligation-free. Our friendly team of IT experts is ready to assist you in resolving any tech issues you may be facing effortlessly. With our expertise, your systems will run smoothly, minimizing any downtime. Book your call today!
The ironclad MIS Solutions promise
We’re confident that our service will change the way you view IT service providers.
How confident are we? Within 90 days, if you’re not completely satisfied with our services, we’ll refund your money. It’s that simple.
Come and experience why so many Atlanta-area businesses have put their trust in MIS Solutions.
Related resources
Frequently asked questions
Will my company have a dedicated service technician?
We use a team approach to IT management. You will be assigned to a team that will take the time to get to know you and your users and also understand your unique line of business applications. Taking time to understand your organization is the foundation for our mission to deliver responsive, friendly service. By having a whole team assigned and keeping detailed network documentation (basically a blueprint of your computer network) and updates on every client’s account, any of our technicians can pick up where another one has left off.
What certifications and qualifications do your technicians have?
To stay ahead in the ever-changing field of security, our IT professionals commit to lifelong learning. Our team members hold advanced certifications including Computer Hacking Forensic Investigator, Certified Information Systems Security Professional, Certified Chief Information Security Officer, Certified Cloud Security Professional, and Certified in Governance of Enterprise IT.
Is your help desk outsourced?
No, it’s not. All our service technicians work exclusively for MIS Solutions. This ensures that when you contact our support team, you speak to someone who intimately knows your business. We only hire friendly, knowledgeable, courteous, and English-speaking team members to serve our clients.
What is your typical response time to service requests?
During regular business hours, calls to our main support line are answered live, usually within 30 seconds. If a request is urgent, we typically have a technician working on it within 30 minutes or sooner. Our goal is to minimize downtime and get you and your team back to work as soon as possible.
What cybersecurity services do you offer?
At MIS, we have a layered cybersecurity approach involving people, processes, and technology. Our technology stack includes firewall management, next-generation antivirus, advanced threat and intrusion detection, email security, risk assessments, mobile device management, multifactor authentication, immutable and offsite backups, and more. We also offer security awareness training for our clients’ employees and provide guidance on establishing proper processes and administrative controls to reduce the risk of human error.
What kind of training and credentials do the MIS cybersecurity team members have?
When a cyber incident occurs, you want to be sure the people tackling the issue have experience beyond help desk services. We created a specialized cybersecurity team of experts who are well-trained and certified to deal with security events. They hold some of the most advanced cybersecurity certifications, including Computer Hacking Forensic Investigator, Certified Ethical Hacker, Certified Information Systems Security Professional, Certified Chief Information Security Officer, Certified Cloud Security Professional, Certified Information Systems Auditor, and Certified Information Security Manager.