Testimonials
Read why these Metro Atlanta companies and organizations trust MIS Solutions for IT Support and Service
The customer support at MIS is impeccable. We had a couple of their guys doing onsite work, and they were both such a pleasure to have. They were consummate professionals, patiently answering lots of silly questions from me. These guys are a testament to the culture of people employed by MIS, and they should be very proud to have them on their team. I would be.
Maureen Kornowa
Director
Home of Hope at GCS
Buford, GA
I recently relocated my practice to a new location and MIS executed the move of my entire business IT infrastructure with the precision and focus of Seal Team 6. MIS executed its detailed plan flawlessly. The very first time we booted PCs and brought the network back to life we experienced not a single error. No glitches, no frozen screens, no inaccessible network drives, we didn’t even need a Windows update! MIS did not miss a single beat – which meant we had not one hour of unplanned downtime. My office returned to work Monday morning and everything . . . just . . . worked!
John H. Bedard, Jr.
Bedard Law Group, P.C.
Duluth, GA
The transition from our old IT company to MIS was a breeze. It was just so well organized and explained to us and we knew exactly what was going to happen. Now that we’re fully onboarded and working with MIS, they’ve made such an improvement to our workflow. Words cannot describe how different we work now as opposed to pre-MIS.
Angie Albert
Controller
Carver & Associates
Atlanta, GA
Without MIS and their Greenlight cloud, we would not have been able to serve our clients as well as we did in the aftermath of Hurricane Maria which destroyed not just our Puerto Rico office, but the whole island.
Janyra Perez
COO
Fulcro Insurance
Atlanta, GA
Finding an IT support firm that specializes in cybersecurity was a must. And I also wanted to work with a company that’s done this before – you know, where this was not their first rodeo. I liked that MIS already had experience working with law firms and is familiar with how they work. Even though we’re not a law firm, we do have some of the same security requirements that law firms do. I would encourage companies that are concerned about security or concerned about remote capabilities to look into what MIS has to offer.
Hunter Harris
IT Manager
Alabama State Bar
Montgomery, AL
Technology has played a very large role in our success and being able to compete in the market. The value MIS brings to Stuart Pro Heating & Air is priceless. I don’t stress about IT anymore. If there is an issue, I know it’s going to be fixed. I have complete trust in MIS.
Shelley Burris
CFO
Stuart Pro Air
Buford, GA
MIS provides a stable IT environment, predictable monthly billing and quick response times. But what I really appreciate is how MIS not only meets my IT needs, but you keep in mind my overall business needs by continually looking for ways to help my firm run more efficiently. You really are a one-stop shop, so if anything goes wrong with my internet, my phone system or my IT, I know you guys are there to handle it. And knowing you are IT experts helps me, as a boutique firm, compete with the large firms.
Sam Woodhouse
Managing Partner
Woodhouse Law Firm, LLC
Atlanta, GA
Thank you to everyone at MIS Solutions for being proactive and helping us quickly and seamlessly pivot to a remote workforce at the onset of the COVID-19 pandemic. We didn’t miss a beat and were able to focus our attention on our business. Having a technology partner that is dedicated to our success is crucial. And MIS does not let us down. In fact, they far exceed our expectations.
William Shepherd
Director
Grant Shepherd & Associates
Lawrenceville, GA
Very late in the day, I received a request from our director to obtain a quote for software and laptops. We needed them by noon the next day. But Derek was able to get those to us first thing in the morning. MIS is usually very quick to respond to requests and problems.
Tony Tanksley
Director of Finance
Home of Hope at Gwinnett Children's Shelter
Buford, GA
There is always someone available via phone to listen and handle our computer and server issues – never an automated attendant – during regular work hours. When we call MIS Solutions, we are immediately assisted with the issue until it is resolved. I would estimate that 98 percent of our issues are resolved within the same day. In comparison to our prior IT service provider, sometimes we would report a problem, then receive a call back only to be told it might take a day or so to resolve the problem.
Brenda Cash
Controller
Crystal Marble
Cumming, GA
| Date | Rating | Comments |
|---|---|---|
| 03/04/2025 | Amazing catch, Brendan, the smallest of things sometimes cause the largest of issues, so glad it turned out to be a simple fix! Thanks to Daniel and Brendan for their continued work to get our Zoom Room system up and running! | |
| 03/04/2025 | Thanks for getting me back to work quickly! | |
| 03/03/2025 | Chad got me up and going with no fuss. | |
| 03/03/2025 | Francois is always so helpful! Problem was resolved quickly and efficiently. | |
| 03/02/2025 | We had a wide spread issue with Citrix this weekend. MIS is always there to assist - much appreciated. | |
| 2/28/2025 | Chad saved me from new Outlook on my home computer and restored original Outlook. Big thanks and big relief! | |
| 2/28/2025 | Fast, Fun, Friendly and Resolved. | |
| 2/28/2025 | Very fast and professional service! | |
| 2/27/2025 | Thank you for your help. | |
| 2/27/2025 | Quick and easy to fix over the phone. | |
| 2/26/2025 | Chad always goes above and beyond to ensure everything is set up and working properly! | |
| 2/25/2025 | As always excellent service from Sanvir & the MIS Solutions Team. | |
| 2/25/2025 | As always rapid and excellent service and attention to detail from Sanvir and the MIS Solutions team. | |
| 2/25/2025 | Franscois was great! He was familiar with the issue SWIA had yesterday and knew instantly how to correct my problem. The entire process took less than 5 minutes! Thank you Franscois! | |
| 2/24/2025 | Thank you MIS Solutions for your assistance. | |
| 2/24/2025 | Franco is always excellent help! | |
| 2/24/2025 | I am so happy everything is working. thank you | |
| 2/21/2025 | Quick and efficient, great job. | |
| 2/21/2025 | My request was taken care of in a timely manner and the person I spoke with was very friendly and polite. Great Experience! | |
| 2/21/2025 | Superb and persistent effort by Chad - working with Microsoft Support who outright denied the evidence Chad was providing to them. Chad continued to push through and finally got this issue resolved - 2 pats on the back and claps all around for Chad-O. | |
| 2/20/2025 | Chad is the best! Fixed my issue right away. | |
| 2/20/2025 | Faster than a silver bullet... it's Chaddicus to the rescue! | |
| 2/20/2025 | As always, quick responses and fixes the issues. | |
| 2/20/2025 | Always great! | |
| 2/20/2025 | Chad was very helpful and fixed my problem quickly. I appreciate all of their help 🙂 | |
| 2/19/2025 | Very helpful. | |
| 2/19/2025 | Malan went above and beyond to handle the issues I was having. Thank you! | |
| 2/19/2025 | Brendan provides excellent respectful customer service and support. | |
| 2/19/2025 | Fixed issue in a timely manner. | |
| 2/18/2025 | Representative found an alternative way to resolve the issue until a permanent solution was found. | |
| 2/18/2025 | Kim was very friendly and super helpful! | |
| 2/18/2025 | Chad was courteous and professional. He was thorough in assessing my Teams issue. Based on his thorough analysis, he was able to get my Teams application up and running. | |
| 2/18/2025 | Superior service as always. Thank you. | |
| 2/18/2025 | Thank you Sanvir for not giving up on this. You are greatly appreciated! | |
| 2/17/2025 | Once I was connected with Chris, he got the issue resolved. | |
| 2/17/2025 | Wendy and Chad addressed this issue immediately. I appreciate the prompt attention and efficiency of MIS' support team! | |
| 2/17/2025 | Chad did a great job.Thank you, Sid Rabin | |
| 2/17/2025 | Absolutely - appreciated his prompt assistance. | |
| 2/16/2025 | Once again, Sanvir was great to work with. | |
| 2/14/2025 | We worked through all the issues and got everything set-up. | |
| 2/13/2025 | Wendy was very helpful in leting me know what was going on. | |
| 2/13/2025 | Quick response and solved the issue immediately! | |
| 2/13/2025 | Tyree is always so helpful! | |
| 2/13/2025 | Timely, knowledgeable help solving the issues. | |
| 2/13/2025 | Your response and your assistance to our international consultant was amazing! | |
| 2/13/2025 | Brendan Steeman is simply great! | |
| 02/12/2025 | Gareth did a great job. 🙂 | |
| 02/12/2025 | He explained things in away I could understand and completely fixed the problem in a quick and timely matter. | |
| 02/12/2025 | Immediate response. | |
| 02/12/2025 | Thanks Chad! You're the best! | |
| 02/12/2025 | Sanvir was quick to respond to my issue and was very determined and patient until the issue was resolved. | |
| 02/11/2025 | I appreciate the assistance and discussion. I very much appreciate Brendan, he always goes above and beyond. | |
| 02/11/2025 | Quick response, issue solved! | |
| 02/11/2025 | Thank you for being responsive and clear with your assistance and answers. Have a great day! | |
| 02/11/2025 | Timely response, excellent customer support, extensive technical knowledge. | |
| 02/10/2025 | Kim was fast and efficient--addressed the issue promptly. | |
| 02/10/2025 | Extremely fast customer service and got the problem fixed. | |
| 02/09/2025 | Sanvir was extremely helpful on more than one occasion. He was timely, knowledgeable, efficient, and patient. With gratitude and appreciation, I submit this commendation to MIS. | |
| 02/07/2025 | Kim was very pleasant and was able to resolve issue. | |
| 02/07/2025 | Brendan is a pleasure to work with. He's professional, patient and reassuring! | |
| 02/07/2025 | Tyree did a great job! | |
| 02/06/2025 | My issue was addressed right away and solved quickly. I appreciate the help of our always friendly and knowledgeable IT support team! | |
| 02/06/2025 | Tech was fast and efficient. | |
| 02/06/2025 | Thank you for your help. | |
| 02/06/2025 | Chad was friendly, very fast & efficient, and professional! Thanks | |
| 02/06/2025 | I am always super happy with the fast response and quick resolution when I have an issue. MIS is awesome! | |
| 02/06/2025 | Gareth was very helpful throughout the whole fix process. | |
| 02/05/2025 | Thank you for explaining the office 365 licensing information, Rumbi! | |
| 02/05/2025 | Awesome. Fixed me up in just a jiffy. Great Job and thanks Francois. | |
| 02/04/2025 | Issue was resolved in a quick & timely manner . I appreciate the help! | |
| 02/04/2025 | Problem solved. Chad is my favorite so far. Well done, sir!!! | |
| 02/04/2025 | Chaddicus is always fast and efficient! | |
| 02/04/2025 | Wendy Cochran noticed this unusual ticket on the inbound board and reached out seeking guidance and direction - this allowed one of our main 2FA methods to remain intact - nice work | |
| 02/04/2025 | Chad is always helpful and knowledgeable. | |
| 1/31/2025 | It is always a pleasure working with Brendan. He is always very helpful and knowledgeable. Thank you Brendan for always fixing on my laptop/cloud no matter how petty it may be and placing a smile on my face . | |
| 1/30/2025 | The MIS team did not give up until a solution was found! The perseverance is greatly appreciated. | |
| 1/30/2025 | Thank you for your help Franco! | |
| 1/30/2025 | Chad was extremely helpful as he ALWAYS is. Thank you so much, Chad, for your kindness and professionalism. It is much appreciated. | |
| 1/29/2025 | Chad promptly responded with professionalism and kindness, and contacted our previous IT support agent, and the problem got resolved. | |
| 1/29/2025 | Franscois diagnosed my issue as a faulty directory and fixed it within a matter of minutes. Thank you! | |
| 1/28/2025 | Brendan Steeman provided excellent service along with being professional and kind. | |
| 1/28/2025 | I love MIS, always great service . | |
| 1/28/2025 | Grateful Kim was able to fix the font on my device. | |
| 1/28/2025 | Brendan was very helpful, explanatory and quick. | |
| 1/28/2025 | Problem resolved! | |
| 1/27/2025 | Phenomenal work from the first to the last call. Tania and the entire proactive team, as always thanks for taking such great care of us! | |
| 1/27/2025 | Quick to respond and fix. Thank you. | |
| 1/27/2025 | Problems solved - and extra stuff too! | |
| 1/27/2025 | Problem solved thanks to Branden! | |
| 1/27/2025 | Brendon helped me solve the issue. As usual, he offered great advice on what to do. Thank you Brendon! | |
| 1/27/2025 | Thank you Shamed! | |
| 1/27/2025 | So helpful, and so very nice, and prompt! Thank you both Wendy and Francois, I am now back in business. | |
| 1/27/2025 | Great customer service. They called back quickly and had me up and running in minutes! Thank You! | |
| 1/24/2025 | Brendan is always so patient and knowledgeable. | |
| 1/24/2025 | The individual that assisted me was knowledgeable and friendly. | |
| 1/24/2025 | Super fast service. I was on the phone for less than 10 minutes! Brendan was able to get me logged into my system and back to working. | |
| 1/24/2025 | Thank you Rumbi, Appreciate the quick turn around. | |
| 1/23/2025 | Excellent as always, thanks for great support, communication and service! | |
| 1/22/2025 | MIS and staff working with Huntress were amazing! Thanks as always to Tania for great communication, direction and instruction! I appreciate the attention to detail especially on security matters and keeping me informed. | |
| 1/22/2025 | Great customer service and helpful! | |
| 1/22/2025 | Quick and effective response. | |
| 1/22/2025 | Daniel is thorough and knowledgeable. Thank you. | |
| 1/22/2025 | Chad is always pleasant and informative. He is usually always able to fix a problem. | |
| 1/22/2025 | Thank you Sanvir! | |
| 1/20/2025 | Brendan was exceptionally helpful! | |
| 1/20/2025 | I had the pleasure of dealing with Brendan twice today. He is very polite, patient and managed to get both problems resolved. Thank you Brendan! | |
| 1/17/2025 | Quick response, the issue was taken care of. Thank you. | |
| 1/17/2025 | Thank you for your prompt and helpful service. | |
| 1/17/2025 | Exceptional service. Professional personnel with quick solutions which avoids long term interruptions while working. | |
| 1/17/2025 | Quick and effective - nice work, Jethro. | |
| 1/16/2025 | Franco was very professional and prompt at resolving a problem. Besides this, he was also very friendly. | |
| 1/16/2025 | Thanks, Francois! I would have never thought Microsoft would have randomly marked Screen Connect emails as SPAM after having used and receiving emails from Screen Connect for the past 9 months! Great catch and resolution, thanks as always, MIS! 🙂 | |
| 1/16/2025 | Great as always, fast to respond, fast to resolve.... Thanks to MIS and especially Tania, always great support!! | |
| 1/15/2025 | Although I was able to resolve the problem myself, I appreciate the prompt phone call. | |
| 1/15/2025 | Chad did a great job and was so much help. Great to have support members with great attitudes. | |
| 1/15/2025 | MIS is always fast and professional! Thanks Team! | |
| 1/14/2025 | The response was timely and very polite. | |
| 1/13/2025 | Your rep was very nice and very competent. What more could we need. | |
| 1/13/2025 | Kim was fantastic! She diagnosed the issue right away and because I was working from home, she walked me through the various screens to solve the issue. The whole process only took 15 minutes! Thank you Kim! | |
| 1/13/2025 | Desktop scanner is now working. | |
| 1/13/2025 | Beastyman saved the day! Got me back in action in no time! | |
| 1/13/2025 | Brendan was so helpful walking me through all of the steps to reset my monitors due to faulty surge protector. He was able to go through each step with me as I did everything remotely with him on the phone. I appreciate all of his help getting me up and running this morning, he's a life saver! | |
| 1/13/2025 | Sanvir is continually the most accommodating person. He always is pleasant, gets the task done and is willing to assist with anything that may be needed. Kudos to Sanvir. | |
| 01/10/2025 | Brendan is always very helpful and answered my questions on adobe issues and potential solves. | |
| 01/10/2025 | Thank you for your help! Today is a snow day and my first day of remote work and I was called at 9 AM on the dot just like I had asked. Always reliable! | |
| 01/10/2025 | Sanvir is always patient as I stumble through things and very helpful, thank you! | |
| 01/09/2025 | Daniel is friendly and professional! | |
| 01/08/2025 | Mr. Chad solved the issue. | |
| 01/08/2025 | Very kind and helpful! | |
| 01/07/2025 | Technician showed up timely and completed the on-site request satisfactorily. | |
| 01/07/2025 | Rumbi is a wiz at setting up PCs for us! | |
| 01/07/2025 | Super quick response. The issue was resolved. | |
| 01/07/2025 | Perfection, Patient and so helpful. Thank you, Ashley Hoefer Ardd and Winter | |
| 01/07/2025 | Kim was great thanks! | |
| 01/07/2025 | Rumbi was very helpful and patient, helped me remove my computer problem! | |
| 01/07/2025 | Awesome - something so simple to fix the issue. But, if you don't know - you don't know! Thanks so much! | |
| 1/6/2025 | Thank you Shamed! You are Awesome. | |
| 1/6/2025 | As always, thanks Brendan. | |
| 1/3/2025 | Representative was kind and helped me to understand how to quickly fix this issue myself if it occurs again! | |
| 1/3/2025 | Sanvir is always the best. He's professional and really knows our business. Gives us a peace of mind when Sanvir takes care of our tickets. | |
| 1/3/2025 | The representative fixed my issue within moments. Thanks! | |
| 1/3/2025 | Terrific service, knowledgeable technicians, very friendly and professional. | |
| 1/2/2025 | Great and quick assistance! Thanks! | |
| 1/2/2025 | Thanks Chad for helping me get my password updated! Happy New Year! | |
| 12/31/2024 | Responded at a timely matter and quickly fixed the issue. Very friendly and professional attitude. | |
| 12/31/2024 | Great! Glad my issue was solved. | |
| 12/31/2024 | Kim was awesome this morning! Quick to respond and resolve-and, explained the issue clearly and simply. I really appreciate her professionalism and great customer service. | |
| 12/30/2024 | I appreciate MIS expediting the request and jumping on remotely to help and resolve the issue. Thank you! | |
| 12/30/2024 | Great help from both Daniel and Eleanor this morning. It took several tries but they finally got my computer back up and going! | |
| 12/30/2024 | Chad was great! Chad got me up and working in no time. Thank you. | |
| 12/30/2024 | Excellent response, thanks so much for letting me know the patch was being applied and you guys (as always) and your team is on top of it. Helps my nerves settle while sleeping at night. | |
| 12/27/2024 | He fixed the issue 🙂 | |
| 12/27/2024 | I love that our team works hard, even on holidays to make sure the clients are up and running and all of their business critical tools work as expected. | |
| 12/27/2024 | My issue was resolved in a satisfactory manner. | |
| 12/26/2024 | Always promo and courteous. Thank you! | |
| 12/26/2024 | Timely response; corrected my issue. | |
| 12/23/2024 | Kim is diligent and very thorough. | |
| 12/23/2024 | It all finally works. | |
| 12/23/2024 | Brendan was so patient and responsive. Thank you! | |
| 12/20/2024 | The quick response and resolution. | |
| 12/20/2024 | As usual from Brendan - he is easy to work with and effective at addressing the issues. | |
| 12/19/2024 | Thanks to Brendon for the support. | |
| 12/19/2024 | Was easily done. Thanks a lot! | |
| 12/18/2024 | Brendan was the best in a pressure moment, and he was knowledgeable. | |
| 12/18/2024 | Brendan is always helpful and easy to work with. He takes the time to work through any problem to be sure it is resolved correctly. | |
| 12/17/2024 | Brendan was able to help me get signed onto my session and gave some advice when going on my lunch break. Thank you! | |
| 12/17/2024 | The Duo App and Authenticator have been successfully installed with the help of the MIS team member. | |
| 12/17/2024 | Great service! Thank you for resolving the temperature sensor connectivity issue. | |
| 12/16/2024 | Once again, Brendan came to the rescue and helped me to update my Citrix. And I am back in business. | |
| 12/13/2024 | MIS knowsmy pc better than me 🙂 | |
| 12/13/2024 | Brendan...nice fellow! | |
| 12/13/2024 | Persistence. | |
| 12/13/2024 | MIS is the bestest! | |
| 12/12/2024 | Kim!! Quick and thorough! Thanks! | |
| 12/12/2024 | Brendan is the absolute best. AMAZING!!! 2500 STARS. Thanks so much | |
| 12/12/2024 | Friendly assistance got my problem resolved. | |
| 12/12/2024 | Very quick to locate the issue and correct. | |
| 12/10/2024 | Very helpful and solved our issue. Appreciate the help! | |
| 12/10/2024 | Chad was very helpful and showed me what the problem was. | |
| 12/9/2024 | Friendly and fast solutions. | |
| 12/7/2024 | Prompt response time always. | |
| 12/5/2024 | Franco did a good job ! | |
| 12/5/2024 | Everyone was very helpful and understanding and knowledgeable of the problem I was facing. They quickly fixed the problem for me. | |
| 12/3/2024 | Chad was polite, patient and thorough and walked me thru all of the necessary steps to solve all of my issues. After the first session, I had a question, called and left a message and he immediately called me back and answered my question and solved the new issue. 5 Stars to chad. | |
| 12/2/2024 | MIS did a fine job helping us navigate the conversion to 365, just as they always do. | |
| 12/2/2024 | Very quick response. | |
| 11/27/2024 | Thank you for setting up my new laptop and answering so many questions. HUGE HELP! | |
| 11/27/2024 | Solved my problem - same day as request. | |
| 11/26/2024 | Brendan is always wonderful with the help he provides & explains tech issues very well. Thx! | |
| 11/26/2024 | Quick response, was able to solve the issue immediately. | |
| 11/26/2024 | Thank you Francois. | |
| 11/26/2024 | First time submitting a ticket via MyRhodie - What a pleasure it was attended to swiftly and resolved - Thank you. | |
| 11/25/2024 | Sanvir is wonderful. I really enjoy working with him. He's always very patient and determined to find the fix. | |
| 11/22/2024 | Excellent service, as always! Great communication - love it. | |
| 11/22/2024 | My problem was resolved quickly. | |
| 11/22/2024 | Quick and Accurate - Thank you. | |
| 11/21/2024 | Kim is wonderful and helped me right away. I was back up and running within 10 minutes. Thanks so much!! | |
| 11/20/2024 | Sanvir called me right away and in a few minutes had my issue resolved. Thanks! | |
| 11/20/2024 | Chad answered quickly and was able to get me going quickly. I appreciate the help. | |
| 11/20/2024 | Francois (Franco) is the best - he needs to come to ATL! | |
| 11/19/2024 | Chad was extremely helpful through emails and phone calls until my issue was fixed. Thank you! | |
| 11/18/2024 | Franco was very gracious in calling to help with my issue; only to discover that restarting my system fixed the issue! Thank you for always being there for us!! | |
| 11/18/2024 | Sanvir was very responsive. | |
| 11/15/2024 | Request was completed as described and in a timely manner. | |
| 11/14/2024 | Kim is patient and very helpful! I always appreciate her expertise. | |
| 11/14/2024 | My call was answered quickly, Franco explained what I needed to do to utilize two screens. Thank you! | |
| 11/13/2024 | MIS has been fantastic! Always responsive, proactive, and quick to resolve any issues. Their support has made a huge difference in keeping everything running smoothly and giving us peace of mind. | |
| 11/13/2024 | Kim Mushonga was wonderful! She diagnosed the problem of not sending/receiving emails and fixed the problem in record time in professional and pleasant way. Thanks so much! | |
| 11/13/2024 | Chad's response was timely, professional, thorough, and friendly! | |
| 11/13/2024 | Most helpful! Thank you. | |
| 11/12/2024 | Thank you for helping me with offboarding an employee! | |
| 11/11/2024 | Great support and communication. We appreciate the help! | |
| 11/7/2024 | Sanvir quickly spotted the problem and addressed it promptly. He is a professional and kind person to work with. | |
| 11/6/2024 | I have light on my keyboard! | |
| 11/6/2024 | Thank you, Franco, I really appreciated your assistance. | |
| 11/6/2024 | The staff was great and solved the issue. | |
| 11/6/2024 | Brendan was awesome! | |
| 11/6/2024 | We got back up and running in adequate time. It was good that this happened over the weekend so that most of the restore time didn't result in down time for us. | |
| 11/5/2024 | Excellent customer service. | |
| 11/4/2024 | As always, I received a quick, friendly, and helpful response. Thank you! | |
| 11/4/2024 | Excellent customer service, Sanvir was Great. | |
| 11/2/2024 | Helpful and courteous with our needs. | |
| 11/1/2024 | My issues were resolved and he was polite. | |
| 11/1/2024 | Helpful and patient. Really walked me through the process to resolve my issue. | |
| 11/1/2024 | Another great job, Rumbi! | |
| 10/29/2024 | You guys never make me feel dumb when I have a simple problem. Thanks so much! | |
| 10/28/2024 | Nice work Kim - the solution was so simple yet very elusive to me - but she knew exactly what to do! | |
| 10/28/2024 | Brendan helped keep me up to date with the VPN issue they were having. Good communication between MIS and its clients. Keep up the good work. | |
| 10/26/2024 | I had an urgent matter that needed to be addressed outside of office hours. Chad, the engineer on call, immediately and patiently addressed the issue. MIS never fails to give excellent customer care. | |
| 10/24/2024 | Great and prompt customer service! | |
| 10/24/2024 | Eleanor saved the day. I was in a hurry to get into a program and needed my password from Secret Server. She gave me a suggestion and it worked! | |
| 10/23/2024 | Sanvir Lochan quickly solved my issues. I really apprecaite the expeditious manner in which he handled the matter. | |
| 10/23/2024 | Good response time - thoughtful ideas - thorough notes - issue resolved - nice work, Santosh. | |
| 10/23/2024 | This issue was fixed quickly. Thanks for taking care of us. | |
| 10/22/2024 | Excellent service and very responsive. | |
| 10/22/2024 | Appreciate the follow-up. | |
| 10/22/2024 | Chad really stuck with this one and handled working with MS Support very well - nice job. | |
| 10/22/2024 | Brendan is always so helpful and a pleasure to work with. | |
| 10/21/2024 | Thank You Chad.....Learned something new. | |
| 10/21/2024 | I was assisted to know how to make the font larger or smaller on emails | |
| 10/21/2024 | Quick response and Kim was very helpful and polite! | |
| 10/21/2024 | Super quick to assist and helpful as always. Very friendly. Always appreciate your help! | |
| 10/18/2024 | Brendan's efforts to follow-up with me were appreciated. The hour before he called, I was on the phone with a supervisor who knew how to correct the problem, but Brendan was on the mark to call back to help with the issue. He's terrific! | |
| 10/18/2024 | Another project well done! | |
| 10/17/2024 | Chad is always wonderful to work with! Great guy! | |
| 10/17/2024 | As always my experience was great! | |
| 10/16/2024 | LOVE, LOVE, LOVE SANVIR! He is so patient with me and always willing to help with additional questions. | |
| 10/15/2024 | Brendan Steeman is great!!!! | |
| 10/15/2024 | Great Job fixing my issue. I appreciate your help. Thanks Kim. | |
| 10/15/2024 | Franco was very diligent in fixing my computer's clock so that I could logon to Travelers Insurance website. Wonderful! Thank you Franco. | |
| 10/15/2024 | Prompt service and very profesional. | |
| 10/15/2024 | Very responsive and great follow up. | |
| 10/14/2024 | Patient when solving my issue. Got it worked out quickly. Super friendly. | |
| 10/14/2024 | Chad is always fast, and efficient, and never shows any irritation with my questions.Thanks, Chadicus! | |
| 10/12/2024 | Mark did a really good job on a last minute assignment on something that he has never done before. | |
| 10/11/2024 | Fast, competent service as always. Thank you. | |
| 10/11/2024 | Very pleased and grateful to have MIS working with us. | |
| 10/11/2024 | Excellent - prompt reply and always so courteous thank you! | |
| 10/11/2024 | Excellent! Tech Rep was very knowledgeable and explained how & why my screen images were going away. Thank you! | |
| 10/11/2024 | Thanks for the fast response!! | |
| 10/10/2024 | Brendon is always so kind and wonderful! | |
| 10/10/2024 | Thank you for correcting my issue. All is well with my new font size. Thanks Chad. | |
| 10/9/2024 | Easy and quick fix to download new program to open zip files. | |
| 10/9/2024 | Franco fixed the issue immediately! Thank you Franco! | |
| 10/9/2024 | Always a pleasure to work with Wendy! | |
| 10/7/2024 | Chad is the man! | |
| 10/4/2024 | Franco was excellent. | |
| 10/4/2024 | Outstanding support! | |
| 10/3/2024 | Timely and professional. | |
| 10/3/2024 | He was awesome! Took time to make sure all was well!!! | |
| 10/2/2024 | Sanvir is fast and efficient! Outstanding support. | |
| 10/2/2024 | Excellent experience. Such proficiency as usual. 🙂 | |
| 10/2/2024 | My tech was friendly and got me up and running very quickly! | |
| 10/1/2024 | Kim was very helpful. | |
| 10/1/2024 | Excellent always!! We all appreciate you at MIS! | |
| 10/1/2024 | Excellent . . as always!! 🙂 | |
| 9/27/2024 | Rumbi fixed the problem right away and then taught me what to do if it happens again! She is superwoman! | |
| 9/27/2024 | Followed through and got me back up and working properly. | |
| 9/26/2024 | MIS contacted the user right after I emailed in the request and resolved the matter. | |
| 9/26/2024 | Promptness was great! Issued was resolved | |
| 9/26/2024 | Brendan was very helpful and resolved the issue as always. He is knowledgeable and patient. | |
| 9/26/2024 | Outstanding work. | |
| 9/26/2024 | My help desk technician, Brendan Steeman, was the best, love that guy! | |
| 9/25/2024 | Very helpful and fast response!! | |
| 9/25/2024 | Brendan Steeman was incredibly helpful in solving the issue I was experiencing with receiving emails and making sure everything was resolved before ending our phone call. Thank you for you help! | |
| 9/25/2024 | Prompt service as always. | |
| 9/25/2024 | As always, it's great to work with Brendan! | |
| 9/24/2024 | Always a pleasure working with MIS - they always find the solution! | |
| 9/23/2024 | Brendan understood the issue I was calling about, investigated it and found a solution. He was very professional and got back to me in a timely manner. | |
| 9/20/2024 | Kim took care of my problem quickly! | |
| 9/20/2024 | It's always so nice to work with Brendan, he's communicative, patient, and understands what needs to be done. He's also very nice to chat with 🙂 | |
| 9/20/2024 | Chad handled this very well - since upgrade to v20, this process changed - Chad figured out the changes, ran the process, and even updated the documentation so that others can perform the task in the future - WAY TO GO CHAD! | |
| 9/19/2024 | Always timely and professional. | |
| 9/18/2024 | Stayed in touch and kept me updated on issue. | |
| 9/18/2024 | Excellent team work on this - Chad provided escalation consultation and the plan, and Mark executed the tasks after hours to not adversely impact clients - NICE WORK | |
| 9/17/2024 | Brendan was very polite and professional. Thanks for your help! | |
| 9/17/2024 | Excellent team work! | |
| 9/17/2024 | Technician was knowledgeable and patient with me in order to get me up and running again!. She was terrific. | |
| 9/16/2024 | The problem was fixed quickly and everything is working. | |
| 9/16/2024 | Responded in a timely manner. | |
| 9/13/2024 | I love when she helps me. | |
| 9/13/2024 | Resolved quickly and efficiently - thank-you! | |
| 9/13/2024 | Thank you for the prompt response and assistance. | |
| 9/12/2024 | The problem was resolved quickly. | |
| 9/12/2024 | Chad once again amazes me with his thoroughness, his tenacity, and his thoughtfulness. He's a true gem to mankind. | |
| 9/12/2024 | Was informed on Microsoft issue. | |
| 9/12/2024 | You did a great job - very quick response. Thank you! | |
| 9/11/2024 | I love the fact that my problem was resolved within a matter of minutes. | |
| 9/9/2024 | Tyree was very helpful and kind, and quickly resolved my issue. | |
| 9/9/2024 | Kim was wonderful in helping me get Meta working on my desktop again. | |
| 9/6/2024 | Sanvir is great. He's always great; always so kind and patient with all of my user errors! | |
| 9/6/2024 | Chad! BOOM! Done! | |
| 9/5/2024 | My challenge was handled quickly. | |
| 9/4/2024 | We are fairly new to MIS. After years of having an IT company that just put band aids on issues and complete inconsistency in their general practices, MIS is a breath of fresh air. Every tech I have encountered so far has been extremely supportive and friendly. Most importantly effective with the solutions they have brought forth. THANK YOU MIS!!!! | |
| 9/3/2024 | Speedy resolution. Thank you! | |
| 8/30/2024 | He helped until everything was fixed and done by confirming step by step. | |
| 8/30/2024 | Thank you for quick repsonse! | |
| 8/30/2024 | Absolutely happy!! Thank you Brendan! | |
| 8/29/2024 | Brendan was fabulous and relentless in finding the problem and solution! | |
| 8/29/2024 | Arrived on time and successfully assisted with the equipment transfer. | |
| 8/28/2024 | Sanvir is patient and a great problem solver - thank you ! | |
| 8/28/2024 | IT WORKS! IT WORKS! THANKS, JETHRO! | |
| 8/27/2024 | Chad responded to my email for help right away and was able to fix the issue within minutes. Thank you! | |
| 8/26/2024 | Always a pleasure speaking with Sanvir. | |
| 8/26/2024 | Nice work. You made Coral smile! | |
| 8/22/2024 | Sanvir always helps and resolves the problem with a smile! | |
| 8/22/2024 | Great, fast support. | |
| 8/22/2024 | Handled the matter quickly. | |
| 8/21/2024 | Once again, Chad was on it like hot sauce on a chicken wing! | |
| 8/20/2024 | Quick Response - Thank you for your help! | |
| 8/20/2024 | MIS helped us to avoid catastrophic loss of data and saved us countless hours of manual data entry to restore what we had previously built into our system. | |
| 8/19/2024 | Kim is an outstanding Support Specialist! She is extremely knowledgeable, kind, patient, and professional. It was a pleasure working with her on our recent issue. | |
| 8/19/2024 | Kim is always the bomb dot com! | |
| 8/19/2024 | We have the same issue any time our printer goes through an update. Franco had it fixed before he even called me back. You are much appreciated! | |
| 8/19/2024 | Thank you Brendan! We laughed, we cried, but in the end, my issue was fixed. | |
| 8/19/2024 | Brendan was very helpful. | |
| 8/17/2024 | Brendan is the best! Patient, courteous, knowledgeable. It is a pleasure to work with someone who gives you support when struggling with technical things...and cares about how frustrated you may feel and contributes effectively to resolve it. He explains things easily and provides helpful advise. Kuddos! | |
| 8/16/2024 | Gareth is awesome and helped me load Citrix. | |
| 8/16/2024 | Very kind and friendly as always. Worked diligently and professionally to find and fix the root of our issue and the full impact. Very much appreciate the effort and time spent trying to resolve this issue. | |
| 8/15/2024 | MIS is always very responsive and had a quick and easy solution! | |
| 8/15/2024 | Very quick, efficient and explained what was happening. | |
| 8/15/2024 | Thank you for getting to the bottom of this! | |
| 8/15/2024 | Brendan is always professional, polite and can solve my issues. | |
| 08/14/2024 | Thank you for helping me with my issue and setting me straight. | |
| 08/13/2024 | Thanks so much for finding my emails. | |
| 08/13/2024 | Thanks for the quick and valid response! | |
| 08/13/2024 | Franco was very patient and worked with me to find a solution. Thank you! | |
| 08/12/2024 | Very patient and helpful throughout the process. Thank you so much for your help. | |
| 08/12/2024 | Brendan was very knowledgeable and friendly. He quickly fixed the issue and he even helped me get information for an unrelated issue. Great customer service! | |
| 08/12/2024 | Helpful and communicative staff. Thanks for getting my laptop loaded and shipped. | |
| 08/12/2024 | Fast support response, plus an easy fix. | |
| 08/09/2024 |
Excellent - as always. MIS has performed so well to date that excellent is the standard versus being just that. We sometimes take that "for granted." MIS's performance is typically well above the bar. Bobby Lougher Snellings Walters Insurance Agency |
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| 08/09/2024 | Thank you so very kindly to Chris and the entire MIS team who assisted with this. | |
| 08/09/2024 |
Brenden solved my issue with Citrix quickly! Thank you! |
|
| 08/09/2024 | Brendan was so helpful and explained lots of features that are new to me. Very patient and walked me through everything. | |
| 08/08/2024 | KIM WAS SUPER EFFICIENT AND HAD ME BACK INTO MY COMPUTER IN NO TIME. MIS HAS THE BEST IT TEAM IN THE WORLD!!! | |
| 08/08/2024 | We truly appreciate your assistance. Being so proactive and timely helped us for our trial. MIS is a key component to our business running smoothly. | |
| 08/07/2024 | Very helpful and responsive. Thanks for all you do to keep our company running! | |
| 08/07/2024 | My experience is always excellent with MIS Solutions. Chad was on his game when assisting me with my login issue, and I thank him for it. | |
| 08/06/2024 | Kim got to my ticket quickly and handled it perfectly. Thanks, Kim! | |
| 08/05/2024 | Tyree was great to work with. Has great communication skills and technical knowledge. Thank you. | |
| 08/05/2024 | Thanks, Franco, for the extra research. Appreciate the quick fix! | |
| 08/05/2024 | Brendon always does a great job. He followed up on this one until he knew my issue was resolved. I really appreciate that. | |
| 08/02/2024 | Brendan was so patient and helpful with navigating what the issue was and fixed it quickly! He was awesome to work with and I appreciate his help so much! | |
| 08/02/2024 | Appreciate you all checking my personal computer to make sure it did not have any issues! | |
| 08/02/2024 | Thank you for jumping on this quickly! I appreciate all you do. | |
| 08/01/2024 | Brendon fixed my problem! Thank you. | |
| 08/01/2024 | Thank you for helping me get my DUO on track! I am so happy to be logged in for the rest of my day. | |
| 08/01/2024 | Thank you for confirming the phishing email! Excellent job. | |
| 08/01/2024 | Thank you for confirming that the issue I am having with a couple of emails is not caused by any settings on my computer. | |
| 08/01/2024 | Fast easy solution from MIS! | |
| 08/01/2024 | Brendan was very nice and professional. He quickly fixed the issue. Thank you so much Brendan! |
|
| 07/30/2024 | Quick answer to my question. | |
| 07/29/2024 | Friendly and quick! | |
| 07/29/2024 | Kim was amazing as usual. Prompt and super professional (and kind) as always. Thanks again Kim! | |
| 07/29/2024 | Brenden did excellent job as always getting me back on line! | |
| 07/27/2024 | Responded to plea for help over the weekend. Successfully resolved my VPN connection issue. | |
| 07/27/2024 | Prompt response, friendly customer service, and my question/issue was resolved. | |
| 07/26/2024 | Sanvir is 'top notch'. He handled the issue quickly and updated asap. Always a pleasure to deal with him! | |
| 07/26/2024 | Response time was better than expected. The issue was resolved quickly. | |
| 07/26/2024 | Brendan was great! He solved my issue and I appreciate it. | |
| 07/25/2024 | I like to submit tickets just so Chad will come to my office for a visit :). | |
| 07/25/2024 | I appreciated how promptly I was helped during my panic when it was determined earlier today that I had opened a Phishing dropbox email. When I received their email that all scans had been completed and nothing corrupt was found, I was able to breathe a huge sigh of relief! In my experience, the MIS staff is excellent at keeping me informed of the status of whatever issues I may be having, and genuinely kind, helpful and patient with me every time I have needed their help. | |
| 07/25/2024 | Great job - thanks so much for your speedy resolve. | |
| 07/24/2024 | I couldn't login to my computer in the office for no apparent reason. I have no idea what was happening. Thank you for helping me with it. | |
| 07/24/2024 | Gareth assisted me with logging in to my account. He was persistent and at the end he got it resolved. Thank you for your patience. | |
| 07/24/2024 | Rep new exactly what was causing my issue seconds after logging into my PC and fixed just as quickly! Thanks Kim!!! | |
| 07/24/2024 | Thank you for helping me with my request so promptly and painlessly. Thank you!! | |
| 07/23/2024 | Outstanding response and service on a very convincing Phishing message. This could have been costly but for the quick response of MIS to eliminate this threat. Very Grateful! |
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| 07/23/2024 | Franco was awesome and very helpful! | |
| 07/22/2024 | Mark jumped in on a phishing hack potentially exposing info on my laptop. He did a great job of quickly locating the hack and locking it down. Thanks! | |
| 07/22/2024 | You were a little late getting back but with it being | |
| 07/19/2024 | Wendy Cochran went above and beyond in helping me! Thanks so much Wendy for taking the extra time! | |
| 07/19/2024 | Excellent. He was prompt to fix, professional and courteous. | |
| 07/18/2024 | Awesome. Love Kim. She is The Best!!!!! | |
| 07/18/2024 | Great customer service! efficient and fast! | |
| 07/18/2024 | Thank you for your help. Everyone at MIS is very friendly, prompt and able to fix anything | |
| 07/18/2024 | It is always a pleasure speaking with Brendan. He is knowledgeable with my issues and takes care of them in a timely manner. | |
| 07/17/2024 | Support was awesome. I was able to talk through the problem and then they solved the issue while I was able to continue working. Thank you. | |
| 07/17/2024 | Kim was great to work with! | |
| 07/16/2024 | Super helpful for MIS to take the ball and run with this to assist us with our website. | |
| 07/16/2024 | Engineer said it was a internet problem but since she switched me to a different server, everything is working fine. | |
| 07/16/2024 | Brendan is always so nice and polite and helpful | |
| 07/16/2024 | Thank you for helping me with my questions today. I appreciate the patience and the help. | |
| 07/16/2024 | Prompt and pleasant help with my problems. Thank you so much, James! | |
| 07/12/2024 | Thanks for the assistance! I definitely did not expect for anybody to do this at 5:00 on a friday. Thank you! | |
| 07/12/2024 | Francois was very very helpful. | |
| 07/12/2024 | Solved my problem quickly and efficiently! | |
| 07/11/2024 | Responsive, timely, and got it done! | |
| 07/11/2024 | Tyree was great with getting the folder restrictions applied correctly - Thank you! | |
| 07/11/2024 | Franco helped walk through resetting the account and did a good job. | |
| 07/11/2024 | The resolution was quick and correct. | |
| 07/10/2024 | Thank you always for your prompt and professional service. | |
| 07/10/2024 | Chad was so helpful! He made sure I understood how to fix this problem in the future and even let me walk through it with him. Awesome! | |
| 07/08/2024 | Brendan was here in person and he was great. He worked with Sanvir and they got my issue fixed in a timely manor. He explained the process and made it easy for me to understand. 10/10 | |
| 07/08/2024 | Brenden quickly solved my IT problem. Very efficent system for calling in and addressing an IT problem! Thank you,! Judie |
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| 07/08/2024 | Thank you so much for helping me login and reducing my panic at the same time. The humor helped. | |
| 07/05/2024 | Brendon is the best! Always so helpful and had our CSR up and running in no time. | |
| 07/05/2024 | Very responsive and helpful! thank you! | |
| 07/03/2024 | It was great and the tech was thorough and kind!! | |
| 07/02/2024 | I can access the shared drive now! Thank you! | |
| 07/02/2024 | Sanvir always makes my MIS experience "whole" / "right" - he gets it done and is able to communicate with me in such a way that I can help do what needs to be done on this end - he's great! | |
| 06/28/2024 | James was pleasant to talk to and very helpful in fixing the problem, | |
| 06/26/2024 | Kim was awesome. She addressed my issue and was patience, kind, and knowledgeable. | |
| 06/26/2024 | The representative who helped me did so very fast and effectively. She was also friendly. | |
| 06/26/2024 | Knew exactly how to fix the issue and explained everything so thoroughly. A+ | |
| 06/26/2024 | Brendan Steeman was AWESOME! He was able to take care of my computer issues quickly and correctly!!! I pray I always have him as my IT person 🙂 |
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| 06/26/2024 | Sanvir provided an outstanding service to us this morning. He is the BEST and we would like to request his service for all our future needs. We are very grateful for his help this morning. THANK YOU, SANVIR!!!!! | |
| 06/25/2024 | Excellent! As always ever so helpful and professional. | |
| 06/25/2024 | Excellent with assisting us quickly and always ever so pleasant. | |
| 6/24/2024 | I heard it was a crazy Monday for you all & it took you longer than normal to get back with me; however, Chad is always on task & great with trying to figure out my issue. He got me moving along in no time - Thank You! There is still something happening with the aspect ratio with the monitor but Don will work on that for me because unless someone is onsite to see my screen, that is hard to fix. | |
| 6/24/2024 | Thank you for the rush! | |
| 6/24/2024 | Thank you! She restored my problem quickly and efficiently! Thank you so much for the quick response. | |
| 6/24/2024 | Excellent customer service and quick resolution to my issue. | |
| 6/24/2024 | Sanvir is so helpful and kind. He resolved my issue quickly. | |
| 6/21/2024 | Great work Chad (with some nice assistance from Brendan Holmes) on getting our internal PBX's upgraded to the latest version - we were on a vendor imposed deadline and it was tight! | |
| 6/21/2024 | Kim knew exactly what was wrong with my zoom and fixed it in minutes!! Thanks Kim 🙂 | |
| 6/20/2024 | Franco is always patient with me. I appreciate that. Even when I don't know what a softphone is! | |
| 6/20/2024 | Sanvir - he always makes things right! One of these days I hope to meet him in person and treat him to an ice, cold, Coca-Cola (here in ATL) 🙂 ...I'll by his dinner, too! thank you, Joey | |
| 6/20/2024 | Franco was Great He fixed my printing issue. Thank you. | |
| 6/20/2024 | No comments. Kim is great as always! | |
| 6/20/2024 | I am all set in less than 4 minutes. Thank you for your help! | |
| 6/19/2024 | Very helpful! | |
| 6/19/2024 | Quick and easy fix, very helpful! | |
| 6/19/2024 | Very quick response! | |
| 6/18/2024 | Quick Response - Excellent Outcome. | |
| 6/18/2024 | For a first time solo at SWIA and the fact that Tyree was covering for Brendan's vacation, he did a fantastic job. He did the onboarding for two new employees and hit all of the requirements needed. Thank you Tyree! | |
| 6/17/2024 | Kim quickly fixed my problem and put me at ease! Thanks Kim! | |
| 6/17/2024 | Sanvir is simply the best! He ALWAYS listens to the problem and ensures the problem is solved. Thank you! | |
| 6/14/2024 | OUTSTANDING! | |
| 6/14/2024 | Prompt attention and communication re: the ticket .. very good! | |
| 6/13/2024 | Shamed was awesome! Thorough and communicated as he moved along the process. Thank you. | |
| 6/13/2024 | Excellent work as usual by Sanvir. Nothing is easy but he always finds a way to make it work. Thanks to Wendy for coordinating this special request. The MIS team is the best on so many levels. Thank you. | |
| 6/13/2024 | Malan helped me resolve my issue quickly! | |
| 6/13/2024 | Always accurate and always have a pleasant experience with anyone I speak with. | |
| 6/13/2024 | Brendan is an absolute rock star and really is efficient and excellent at his work! You guys are lucky to have him. | |
| 06/12/2024 | Brendan was a great help in troubleshooting and determining the root cause of a nuisance issue! Thanks for all your hard work and patience! | |
| 06/11/2024 | Brendan is great to work with! | |
| 06/10/2024 | Exceptional effort on the part of Brendan! I'm beyond grateful to have my profile restored and all of the conveniences that are built in. Thanks so much for going above and beyond!!! | |
| 06/07/2024 | Brendan found the source of my problem and corrected it. Many thanks! | |
| 06/07/2024 | Emory did a great job of researching and thoroughly vetting the options. Not easy work, but very much appreciated! | |
| 06/07/2024 | Very responsive and solved the issue fast!! | |
| 06/07/2024 | I see less Junk Emails in my inbox. | |
| 06/07/2024 | Such prompt attention to our Ticket and helped us get it resolved quickly. | |
| 06/06/2024 | Fast and Friendly. Thanks Chad! | |
| 06/06/2024 | Thank you for your help! I really appreciate it. | |
| 06/06/2024 | Maian Joubert did an outstanding job getting me back connected to the 'J" Drive. Patient and Processional. This is no Team like the "MIS "Team. | |
| 06/06/2024 | As always, the Project team did a great job! | |
| 06/06/2024 | Brendan is always the nicest person and always fixes my issue quickly!! | |
| 06/06/2024 | Quick response; problem solved! As always a friendly voice on the other end of the phone, and a judgement free solution! Thank you Chet!! | |
| 06/05/2024 | Easy to understand explanation of problem and what would be required to correct it. Exactly what is needed for non techies such as myself. | |
| 06/04/2024 | Very knowledgeable. | |
| 06/04/2024 | Malan is knowledgeable and patient. He always does a terrific job. | |
| 06/03/2024 | Prompt, thorough, and always professional! | |
| 06/03/2024 | My issue was addressed timely and resolved the first time. Friendly and efficient. Thank you! | |
| 5/31/2024 | Thorough and quick. | |
| 5/31/2024 | Chad was able to solve my problem and showed me what to do if I encounter the same issue again. Thank you!! | |
| 5/30/2024 | Chad was very helpful and we got the issue resolved very speedily! | |
| 5/30/2024 | Mr. Joubert was very friendly and patient with me as he worked out my issues. | |
| 5/29/2024 | Efficient and helpful! | |
| 5/29/2024 | The issue was company wide today. I appreciated the fact that we were well informed. Eric Hammond was wonderful - he kept us posted. | |
| 5/29/2024 | Kim made my experience!! She calmly helped me get everything back up and running again! She was WONDERFUL!! Thanks so much! | |
| 5/29/2024 | Thanks for your help, Chad. So appreciate you! | |
| 5/28/2024 | Sanvir as always does excellent, efficient work! | |
| 5/28/2024 | MIS was responsive, knowledgeable, and swift in resolving my issue. I started my workday with an issue, but MIS came in and cleared it up. | |
| 05/24/2024 | The engineer knew exactly how to resolve my issue. | |
| 05/23/2024 | Malan was great! He was very patient with me and explained what he was doing. At the end all was well! | |
| 05/23/2024 | Brendan Steeman was helpful as always. Even though the computer was slow and things weren't fixing themselves easily, he was very kind and patient and made the whole experience pleasant. | |
| 05/21/2024 | Excellent work. Thank you for the effort. | |
| 05/21/2024 | Excellent Customer Service. | |
| 05/21/2024 | My experience was wonderful. It was quick and proficient, as always. 🙂 | |
| 05/20/2024 | Malan is always helpful! | |
| 05/20/2024 | Chad handled everything really fast and got me back to work!! Thanks. | |
| 05/20/2024 | Rumbi was very nice and fixed my problem very quickly!! Thank You! | |
| 05/20/2024 | Very helpful! Thank you for setting up my password as permanent and simplifying my world with just one password for everything. | |
| 05/17/2024 | Fast response time & very friendly. The tech found the problem & corrected it quickly. | |
| 05/17/2024 | Service was perfect!! | |
| 05/17/2024 | Easy to talk to and resolved my issue quickly. Good job. | |
| 05/16/2024 | Thanks to everyone who helped on this ticket! | |
| 05/16/2024 | Franco is always fast, efficient and patient. | |
| 05/16/2024 | Brendan has been very helpful in fixing all my computer issues. | |
| 05/16/2024 | Sanvir is so proficient and very pleasant to work with. It was excellent! | |
| 05/15/2024 | Chad was very helpful and took his time and explained everything. | |
| 05/15/2024 | Very helpful and kind, very fast response time. | |
| 05/14/2024 | Malan has great patience and is always fun to work with! | |
| 05/14/2024 | Great work, efficient. Took control of the situation. | |
| 05/14/2024 | The MIS Team was responsive, thorough, and timely in addressing my concern. | |
| 05/13/2024 | I've never had a password updated so exquisitely. Franco delivered the highest level of service. | |
| 05/13/2024 | Mr. Cartee responded quickly and solved my problem!!! | |
| 05/10/2024 | Professional, fast, helpful. | |
| 05/09/2024 | Thank you, Malan, for being patient and persistent! This issue is solved. | |
| 05/09/2024 | Brendan is incredibly helpful and a pleasant experience while working to resolve open issues. Greatly appreciate the partnership in keeping us up and running properly! | |
| 05/09/2024 | Chad was super articulate and explained exactly the issue. Thank you Chad. | |
| 05/09/2024 | Quick response time and followed up with every step. | |
| 05/09/2024 | They fixed my computer during the call. They did it in a timely manner and answered the phone within minutes. | |
| 05/08/2024 | Sanvir was kind and through many phone calls and troubleshooting, able to handle the issues with my laptop. He coordinated with Oasis to get me set up properly again. I appreciate his effort and if I need the services of MIS again, I would like to use him again. | |
| 05/08/2024 | Patient and helpful in getting my laptop setup. | |
| 05/08/2024 | Outstanding! | |
| 05/08/2024 | Very pleased - quick and proficient, not to mention a great personality. 🙂 | |
| 05/07/2024 | Malan was very helpful and knowledgeable as always. He followed up until I was available and the issue was resolved. I really appreciate all of the assistance in resolution on this. | |
| 05/07/2024 | Chad was able to get me back up & running in no time! Thank you! | |
| 05/07/2024 | Kim was awesome and patient with me. It was a quick fix to my problem. | |
| 05/07/2024 | As always MIS has provided exceptional service. Sanvir is amazing and super patient. Thank you for always providing this level of service with such outstanding turnaround time. | |
| 05/06/2024 | Timely Response. Thank you for your help. | |
| 05/06/2024 | I was given a quick solution, as usual. | |
| 05/03/2024 | So excited to have a web portal email. Thank you. | |
| 05/03/2024 | Very helpful and patient! Helped me figure out where to click and what to do in a quick and easy manner, thank you! | |
| 05/03/2024 | Quick response and found a solution immediately. The engineer was not condescending when the answer was I just needed to log out of the cloud and back in and I had not done that before calling. | |
| 05/02/2024 | Brendan is always great with our CSA. He always shows up Smiling & takes time to answer our questions & leaves us with little nuggets of knowledge that are helpful with navigating our computers & technology. Thank You! | |
| 05/02/2024 | Always Great Service. | |
| 05/02/2024 | The tech fixed my issue in minutes and I was back in business. Fantastic customer service as usual. | |
| 05/01/2024 | My call was answered quickly and my issue was resolved equally as quickly. | |
| 05/01/2024 | Always GREAT SERVICE! | |
| 05/01/2024 | Thank you for your help. | |
| 04/30/2024 | The service was great! | |
| 04/29/2024 | Solved my problem accessing my email. | |
| 04/29/2024 | Always prompt and efficient! | |
| 04/29/2024 | Brendan persistently worked on the configuration of the email back up files in order for me to be able to have them indexed in X-1. We had to seek X-1 support and then configure the X-1 indexing program to build the indices properly. It took several tries but Brendan was successful and I can now search for my older emails efficiently. | |
| 04/26/2024 | Excellent experience. Sanvir is absolutely wonderful with diagnosing quickly - very professional and courteous to deal with him. | |
| 04/25/2024 | Brendan is always so pleasant to work with! | |
| 04/25/2024 | Francois was helpful and friendly! | |
| 04/24/2024 | Chad is awesome. | |
| 04/22/2024 | Quick, effective solution. | |
| 04/22/2024 | Friendly and efficient service. | |
| 04/22/2024 | Quick response and super helpful! | |
| 04/22/2024 | Brendan is always very helpful and a delight to see at the office. | |
| 04/22/2024 | Chad is always so prompt and courteous...he quickly diagnosed the issue and explained the work-around with Teams. Grateful Chad is on our team - pun intended! | |
| 04/19/2024 | Kim was awesome in resolving my issue! | |
| 04/19/2024 | Derek and his team, were very helpful with implementing this new technology for us. Many thanks! | |
| 04/19/2024 | Thank you for the prompt attention to our issue - grateful to you and handled very well. | |
| 04/19/2024 | Chad did a great job of figuring out the printer issue and resolved it easily. I appreciate the quick response from MIS - they do a great job. Keep up the good work. | |
| 04/18/2024 | MIS is the best. | |
| 04/18/2024 | Quick, efficient and courteous service. | |
| 04/18/2024 | Chad did a great job of fixing the issue and took the time to ensure I was good to go. Thanks, Chad! | |
| 04/18/2024 | Sanvir was so wonderful to work with. I had a lot going on with people going in the building and the telephone ringing and he was so patient and hung in there with me. He corrected the issue and provided excellent service. | |
| 04/17/2024 | Thanks for getting this issue taken care of in a timely matter! | |
| 04/17/2024 | Excellent result; It was finished and the ticket closed so quickly. | |
| 04/17/2024 | Thank you Chris! He can always figure anything out. | |
| 04/16/2024 | Sanvir Lochan is always excellent and courteous to anyone who he speaks with on the phone. He is extremely knowledgeable and can immediately identify the best solution to any problem that he is presented with. His assistance is valued and greatly appreciated. He has established an excellent reputation with our leadership team. | |
| 04/16/2024 | Sanvir is always the best. He always gets the job done!! Thanks. | |
| 04/15/2024 | Thank you Sanvir! I really appreciate the quick response. | |
| 04/15/2024 | Nice Work - quick response. Thank you for your help. | |
| 04/15/2024 | Thanks for your prompt help! | |
| 04/15/2024 | Quick call and very knowledgeable and personal. | |
| 04/12/2024 | Sanvir was very helpful and able to get my printer to working again. He took the time to listen and tried different ways to see what the issue could be until he figured it out. | |
| 04/12/2024 | Kim handled everything wonderfully and my life is easier now. Does it get better than that? | |
| 04/12/2024 | Great work! It is working perfectly now. | |
| 04/12/2024 | I'm always happy about the prompt results to my request. | |
| 04/11/2024 | Chris is always super helpful. | |
| 04/11/2024 | The handling of the issue was very professional, I greatly appreciate the time and patience that was taken with me. Thank you. | |
| 04/10/2024 | Brendan went over and beyond as he usually does! | |
| 04/10/2024 | The response time and service is outstanding. Brendan is always amazing to work with. He does a fantastic job explaining what he is doing and is always so polite, fast, efficient and he follows up. | |
| 04/09/2024 | Knowledgable, friendly. Kuddos! | |
| 04/09/2024 | Brendan was very knowledgeable and fixed our problem. | |
| 04/09/2024 | Brendan was very helpful, patient, and resolved my issue efficiently. | |
| 04/09/2024 | Fast responses and knowledgeable help solving the problem. | |
| 04/09/2024 | Always a pleasure working with whoever assists. Great team at MIS! | |
| 04/05/2024 | Kim is awesome & patient as always & got the last item on the list completed that needed to be done after our landlord installed new computers upstairs & downstairs. Thanks so much for your help! | |
| 04/03/2024 | Perfect and fast! | |
| 04/03/2024 | Everybody involved worked hard and kept on until the problem was fixed, and it took some weeks. Wendy is fantastic. She always checks in and emails until the issue is fixed. She's so kind and caring! | |
| 04/03/2024 | Prompt assistance and always very kind and courteous. | |
| 04/03/2024 | Excellent service. | |
| 04/02/2024 | Thank you for the quick turn around! | |
| 04/02/2024 | The issue was resolved quickly. | |
| 04/02/2024 | Kim was great. Very helpful. Solved my problem quickly so I was able to get back to work and showed me how to correct the problem should it happen again. | |
| 04/02/2024 | Brandon is just amazing. He is so polite and professional. Even though he connected with me on Friday, he followed up with me on Tuesday when I was back in the office and able to connect to the printer. MIS has the most capable IT Techs! | |
| 04/02/2024 | Always a quick resolve and friendly! | |
| 04/02/2024 | Always a quick resolve and friendly! | |
| 04/01/2024 | Chad was prompt, friendly, knowledgeable, and efficient. I'd like to officially request that he help me with all future issues...jk | |
| 3/28/2024 | Quick effective problem solving. | |
| 3/27/2024 | Very quick solution to my problem. Thank you. | |
| 3/27/2024 | As usual, another great experience and successful project completion by the MIS Team. This one went especially smooth with absolutely no issues throughout the whole process. Shout out to Derek W and his team for a job well done. | |
| 3/27/2024 | Brendan Steeman was very helpful and kind in responding to my needs. it was a great experience! | |
| 3/26/2024 | Kim Mushonga was great! She was very patient with me and worked through the problem that I had. She was able to solve my problem. Kim was amazing. | |
| 3/26/2024 | Such prompt assistance with a smile!! Thank you! | |
| 3/25/2024 | Brendan was most helpful. He responded and took care of my request timely. Even followed up to be sure all was set up properly on my end. | |
| 3/21/2024 | Thanks for everything that you do to make our jobs move smoothly! | |
| 3/21/2024 | The IT support agent solved all my problems really quick and he stayed with me on the call until he was sure everything was working correctly. | |
| 3/20/2024 | Sanvir is always helpful and goes over and beyond. | |
| 3/20/2024 | Quick to respond and fix the problem. You guys are great at that. | |
| 3/20/2024 | Awesome job as usual. The Team worked with us and moved quickly to fix our issues! | |
| 3/20/2024 | Always great when assisting with an issue. | |
| 3/19/2024 | Kim was "Excellent" with listening with patience to understand our concerns/issues & working diligently to address the issues we experienced after the landlord installed a new computer in our downstairs conference room. Her follow up is "Excellent" as well. Thank you Kim!! | |
| 3/15/2024 | Customer service was quick and helpful. | |
| 3/14/2024 | Sanvir was great. It was after 5:30 pm and he still called me. I was very frustrated with the loss of my document. He didn't have much hope of locating it because i had already shut down, but he tried every way he knew. While the result wasn't what I was hoping for, he expressed compassion for the loss of my work and did everything that he could. Thank you, Sanvir! | |
| 3/14/2024 | Absolutely please with turnaround time and proficient - always! Thank you. | |
| 3/14/2024 | Sanvir stayed after and resolved yet another quirky problem that I was having, until full resolution. Thanks! | |
| 3/14/2024 | Quick, friendly and efficient service! | |
| 3/14/2024 | They always do a great job in getting us back going. | |
| 3/14/2024 | MIS Solutions is great as always . Chad was very polite and knowledgeable | |
| 03/12/2024 | Brendan is always very helpful and always gets my issues fixed very fast. It's always pleasure to work with Brendan | |
| 03/12/2024 | Malan is always courteous, knowledgeable and efficient! | |
| 03/12/2024 | Thank you for clearing up my issues! | |
| 03/11/2024 | Brendan was very helpful to me today & his positive personality made my day! | |
| 03/11/2024 | Chad waas great ! He quickly resolved the issue. Thanks! | |
| 03/11/2024 | Malon was able to help with getting my sign on with Microsoft straightened out. Thank you! | |
| 03/09/2024 | Rumbi was great. I appreciated her quick solve and taking the time to explain what she did for my future reference. | |
| 03/08/2024 | Quick response & fix from Chad! Thanks so much! | |
| 03/08/2024 | Excellent experience as always. Brendan always takes care of the issues with expertise and quick response time - thank you! | |
| 03/06/2024 | Thanks for assisting me to get logged in! | |
| 03/06/2024 | Franco was very quick to respond and knew how to fix my issue. He explained what had happened/what was wrong and kept me informed throughout the entire process. | |
| 03/05/2024 | Brendan is so awesome to work with-he is professional, responsive and patient! He's a star! | |
| 03/05/2024 | I love how quick and concise Sanvir is! He's always a lifesaver. Thank you! | |
| 03/04/2024 | Very good persistence in terms of chasing down and delving deeper into a problem that that didn't make sense on the surface, finding the cause and fixing it. | |
| 03/04/2024 | Great service, spent extra time to solve the issue. | |
| 03/03/2024 | Franco and Derrick were responsive and very helpful. Much appreciation to you! | |
| 03/01/2024 | Brendan Steeman recovered my 21 files that I had been working on for days. Something happened and they were copied over with something different. I sure am glad we are on the cloud and Brendan was able to quickly recover them. Thank you, you made this Friday end on a happy note. | |
| 03/01/2024 | I received a quick response, had a very pleasant rep. and he quickly fixed problem. | |
| 03/01/2024 | Brendan was quick to respond and Called me instead of sending me an email. | |
| 03/01/2024 | Quick, professional and accurate. Thank you! | |
| 2/28/2024 | Brendan quickly diagnosed the problem and quickly assisted on another matter I raised while on the support call with him! | |
| 2/28/2024 | Brendan is always helpful and thorough and quick at the same time! Thanks Brendan! | |
| 2/27/2024 | Was very helpful in getting my Outlook issue resolved, and representative was nice also! | |
| 2/27/2024 | Always a quick response and resolve.Thank you! | |
| 2/26/2024 | The MIS Team are great to work with! Turnaround is very quick after starting a ticket and the staff is very knowledgeable and friendly. | |
| 2/26/2024 | It was quickly resolved. Thank you. | |
| 2/24/2024 | Another great job by Malan! | |
| 2/23/2024 | Kim was kind, helpful and helped me with login access to my company server. I'm all set! Thank you! | |
| 2/23/2024 | Very helpful and solved my issue...thank you! | |
| 2/23/2024 | First class service as always! Thanks Saundra and Brendan! | |
| 2/22/2024 | Brendan quickly solved my issue & was professional. | |
| 2/22/2024 | Thank you for your diligence in getting this issue resolved!!! | |
| 2/22/2024 | My issue was fixed quickly | |
| 2/22/2024 | As always, my experience was excellent. Brendan was amazing in resolving my problem. | |
| 2/21/2024 | Solved my adobe issue and gave me info on how to fix in the future. | |
| 2/21/2024 | Kim is AMAZING!! She is punctual, very pleasant, and of course very helpful!! She is patient and walked me through the process of how and what she was doing. The entire set up went well because of her. Thank you. | |
| 2/21/2024 | Very quick and responsive. I really appreciated the phone call explaining that this email was extremely suspicious, but actually turned out to be legitimate. | |
| 2/21/2024 | Thank you for your Prompt help as Always! | |
| 2/21/2024 | Neil was great to work with! | |
| 2/20/2024 | My first time speaking with Rumbi.She assisted me quickly and ever so pleasant. Excellent experience! | |
| 2/20/2024 | Thank you Derek, You were Awesome, and issue was resolved. | |
| 02/15/2024 | Rumbi has been such a great help to getting me set up with access to the compliance email. Rumbi has gone above her requirements to make sure all was working with my computer. Such a patient individual. Thanks so much for all you have done. | |
| 02/15/2024 | Prompt, excellent and friendly fixing of my issue this morning. I appreciate it MUCH! | |
| 02/14/2024 | Chad was awesome and helped me immediately!! Thanks! | |
| 02/13/2024 | "Brendan S. was a great help to get these old emails saved in a folder for me. Thanks," | |
| 02/12/2024 | Sanvir is always helpful! | |
| 02/08/2024 | Sanvir was quick & efficient! & very professional!! | |
| 02/08/2024 | Chad was very professional and helpful. | |
| 02/08/2024 | Issue presented and addressed. Matter resolved promptly. The representative was competent, courteous and professional. | |
| 02/07/2024 | Rumbi was amazing. Very responsive, knowledgeable, and a pleasure to speak with. | |
| 02/07/2024 | Two thumbs up to Sanvir! | |
| 02/07/2024 | Sanvir is always the best! He's such a big asset to MIS! Love working with Sanvir! | |
| 02/07/2024 | Chad is extremely professional and always upbeat and positive! So happy he's on our team! | |
| 02/07/2024 | Neil is always quick to respond! | |
| 02/06/2024 | Amazing help and very quick to resolve what I needed. | |
| 02/06/2024 | Chadicus to the rescue again! He is fast, he is reliable, he can jump buildings in a single bound! | |
| 02/05/2024 | Addressed my issue, although it was unclear why it occurred, or why I could not fix it. MIS seemed to run the bat file on my computer, as did I but when I ran it, it did not correct. | |
| 02/05/2024 | MIS is always a great help to us, prompt and effective and efficient. Thanks MIS! | |
| 02/05/2024 | My Zoom is Zooming again, the problem was identified and rectified in 5 minutes. Thanks Chad! | |
| 02/05/2024 | Franco was very nice to work with and was able to do exactly what I needed. | |
| 02/02/2024 | Thorough expoloration of potential causes for the issue. | |
| 02/01/2024 | The problem was fixed in record time with a high level of skill and professionalism. Thank you! | |
| 02/01/2024 | Thanks for your help and getting me back up and running again! | |
| 02/01/2024 | Knowledgeable staff. Resolved issue quickly. | |
| 02/01/2024 | Fixed issue quickly - Sanvir is always so polite. | |
| 02/01/2024 | I never mind waiting for a call back when I have an issue, but this time I was connected straight to someone who easily resolved my issue! Thank y'all! | |
| 01/29/2024 | Neil and Malan do an awesome job provisioning new laptops for us. They both are professional, knowledgeable, and extremely proficient. The MIS team does a great job overall addressing our IT requirements and concerns. | |
| 01/29/2024 | Brendan S. was extremely helpful and patient, as it took a while to figure out how to get my Filecloud app up and running. Thank you! | |
| 01/29/2024 | "Rumbi assisted to get my printer back online. Thanks," | |
| 01/29/2024 | Sanvir got us up an running quickly! | |
| 01/24/2024 | Prompt attention to my request, accurate follow through, and thorough communication along the way. | |
| 01/24/2024 | Submitted a support request online and it was completed within 24 hours. No work interruptions or time on my part for this one. MIS is organized and professional. | |
| 01/24/2024 | Thank you - my laptop is working with me now vs against me. | |
| 01/23/2024 | The technician was prompt, pleasant and solved my problem quickly. | |
| 01/22/2024 | Malan is always great to work with! | |
| 01/22/2024 | Franco quickly explained the issue and the method to resolving it. Great job! | |
| 01/19/2024 | Kim knocked it out of the park. Extremely grateful for the entire MIS team. Each and every scenario has been resolved with quickness and diligence. | |
| 01/17/2024 | Sanvir did a wonderful job of troubleshooting and getting the problem fixed. | |
| 01/17/2024 | I just sat there and Brendan S. did all the work. He got it done efficiently and quick. | |
| 01/15/2024 | "Received a call shortly after submitting a ticket. Malan Joubert was efficient and professional. He fixed the problem quickly and was very kind. Thank you!" | |
| 01/12/2024 | West is a BEAST (insert Schmitty voice here)... Got Debbie and Tal sorted in no time at all... thank you D-MAN! | |
| 01/11/2024 | She was quick and was able to help me right away!!! 🙂 110% great. | |
| 01/11/2024 | Always such professional, prompt and proficient services. Truly appreciate your entire team. Thankful for Sanvir. 🙂 | |
| 01/10/2024 | It's always great talking to James! He fixed the issue quickly and we had no down time. | |
| 01/10/2024 | MIS is always awesome! | |
| 01/10/2024 | Brendan S. was awesome! He helped me with all my issues and queries. 🙂 | |
| 01/10/2024 | "Saundra was quick to obtain my information for a call back so I wouldn't have to sit on hold waiting for an engineer. Chad, the Engineer, was thorough and efficient in fixing the issue. Thank you!" | |
| 01/09/2024 | Receptionist and Kim were both prompt, professional, and got me back up and running in no time. Thank you! | |
| 01/09/2024 | The service was fast, thorough and completely solved my problem. | |
| 01/09/2024 | Brendan S. is very friendly and was able to fix my problem quickly! | |
| 01/09/2024 | "Brendan S. was a dream - his Customer Service was exceptional! He was patient, thorough, knowledgeable, helpful and an all around joy to go through this lengthy set-up process with. I will be requesting Brendan specifically for any future services that I may need." | |
| 01/08/2024 | This was a difficult matter to resolve and required communications with the software vendor;s support desk. Great teamwork at MIS to complete this task. | |
| 01/04/2024 | Kim was knowledgable and very helpful and figured out the issue very quickly. MIS Support is always quick to respond. Thanks. | |
| 01/04/2024 | My tech was very kind and worked hard to correct the issue for me. | |
| 01/04/2024 | Thank you, Sanvir, for finding the needle in the haystack! | |
| 01/03/2024 | I always get exceptional service with MIS! Thanks for being consistent in great customer service! | |
| 01/03/2024 | Thank you, Sanvir, for helping with this Outlook Calendar copying issue. I appreciate you! | |
| 01/03/2024 | Thank you Sanvir for your excellent help as always! | |
| 01/03/2024 | Quick response and problem solved. | |
| 12/28/2023 | Wonderful experience as always. Issue was resolved.Thanks. | |
| 12/26/2023 | I appreciate Brendan S.'s quick response and resolution to the issue. | |
| 12/26/2023 | Francois was very patient and kind. He worked very hard, very quickly to help me get my remote station up and going. | |
| 12/21/2023 | Prompt and effective response to my request. | |
| 12/21/2023 | Always very nice and get me taken care of us immediately. | |
| 12/19/2023 | Chad was very friendly, helpful and efficient! | |
| 12/19/2023 | Thank you Sanvir. A thorough and complete job as always. | |
| 12/19/2023 | Person helpful. I made contact with microception and they fixed the cameras. | |
| 12/15/2023 | Always provides a prompt response to requests that require immediate assistance. The team is willing to go above and beyond to assist. | |
| 12/13/2023 | Saundra and Kim were both very friendly and helpful. Kim was able to help us correct the cursor issue right away. | |
| 12/11/2023 | The issue was resolved and the engineer was very friendly and attentive. | |
| 12/11/2023 | Great Experience. Rapid response and issue was solved. | |
| 12/11/2023 | Quick response. Problem resolved quickly. | |
| 12/08/2023 | Done and done. Can't ask for more. | |
| 12/08/2023 | Justin was "Johnny on the spot" with a fix for me! Much appreciated! | |
| 12/08/2023 | Bada-boom! Bada-bing! Chad is the king! | |
| 12/08/2023 | You guys are always patient, friendly, and helpful. Thanks for all you do! | |
| 12/06/2023 | My issue was settled with removing and reinstalling the application Rumbi was very helpful! Thank you. | |
| 12/05/2023 | Another great job from Brendan S.! | |
| 12/05/2023 | Chad was most gracious when he figured out that I didn't have a technical problem but was actually noncompliant. He made sure that I could access the app and gave me a chocolate covered coffee bean. That's A+ level service! | |
| 12/05/2023 | This has been an awesome experience as always. Chad worked really hard to solve the issue, and also gave me a call back. | |
| 12/04/2023 | Chad resolved my issue and answered all my questions. Good Service! | |
| 12/04/2023 | Rumbi Ngwenya was kind and helped me resolve the issue quickly and efficiently. | |
| 12/03/2023 | Thanks for your quick assistance after hours! | |
| 12/03/2023 | It was quick fast and very pleasant during my time of need. | |
| 12/01/2023 | Kelly was very helpful and has excellent communication. It was a pleasure dealing with her. I will definitely keep MIS in mind with any technical needs we have in the future. | |
| 12/01/2023 | Very quick response and resolution. | |
| 11/29/2023 | Rumbi took care of our issue quickly! | |
| 11/28/2023 | quick response. Thank you! | |
| 11/27/2023 | Malan assisted me with making a new download folder for me. | |
| 11/27/2023 | Always appreciate Sanvir's help and expertise. | |
| 11/22/2023 | It was a very good experience. Chad was cheerful and knocked everything out quickly. He also installed the printer for me which was not part of the original request. | |
| 11/21/2023 | Brendan's knowledge and attention. | |
| 11/21/2023 | Chad addressed all my issues and was patient with me throughout the process. | |
| 11/21/2023 | Friendly response and quick solution. | |
| 11/21/2023 | The tech was friendly and helpful! | |
| 11/21/2023 | Thanks West! | |
| 11/21/2023 | Great responsiveness. | |
| 11/20/2023 | Chadicus is awesome! | |
| 11/20/2023 | Ms. Kim , promptly hopped onto my computer and a few clicks later my connection was made. | |
| 11/20/2023 | Kim identified the problem and fixed my phone quickly. Nice person. | |
| 11/20/2023 | My MIS engineer was super helpful and went above and beyond to fix multiple issues i was having. | |
| 11/20/2023 | Quick response to an unsettling situation. | |
| 11/17/2023 | Excellent service from both Brendan and Sanvir. | |
| 11/17/2023 | The fix was very quick. | |
| 11/17/2023 | Great customer service, speedy response and resolution! | |
| 11/17/2023 | Issue was taken care of within minutes of reporting. | |
| 11/16/2023 | I appreciate the smooth process from Ms. Wendy and Mr. Franciso! | |
| 11/16/2023 | As always very responsive and had me back up and running in minutes. Thank You. | |
| 11/16/2023 | Great service. Thank you Sanvir! | |
| 11/15/2023 | Kim is simply the best. Once again, she fixed all my issues with ease, patience, and excellent customer service. | |
| 11/15/2023 | Malan fixed my issue very quickly. | |
| 11/15/2023 | Thanks for the quick reply Kim, | |
| 11/14/2023 | Francois is always great, fixes the problem so quickly. | |
| 11/14/2023 | As always, took care of my problem timely and efficiently | |
| 11/13/2023 | Very quick and efficient. Much appreciated!!! | |
| 11/11/2023 | My access to EPIC was restored efficiently. | |
| 11/10/2023 | Brenden assisted me to get me logged into Dynamics | |
| 11/10/2023 | Knowledgeable assistance. | |
| 11/09/2023 | Malan is always great to work with! | |
| 11/09/2023 | The issue was solved, thank you Malan! | |
| 11/09/2023 | Brendan S. was fantastic. Very responsive, quick with a solution, and friendly to chat with. Appreciate everything you guys do. | |
| 11/08/2023 | Sanvir was very helpful | |
| 11/08/2023 | EVERY THING WAS PERFECT. | |
| 11/08/2023 | Sanvir is always helpful! | |
| 11/08/2023 | Thank you Kim for getting me back up and running so quickly! | |
| 11/08/2023 | TAs usual, Sanvir was able to quickly sort out my problem with Outlook. | |
| 11/08/2023 | Thanks Chad for helping me with my tool bar issue. | |
| 11/07/2023 | Malan was very helpful by explaining what he was doing and what I need to do if the issue happens again. | |
| 11/06/2023 | Sanvir is responsive and knwolegable. | |
| 11/06/2023 | Quick and detailed response! | |
| 11/04/2023 | Quick turnaround from ticket creation to completion - thank you Justin Parker and Felix Morales! | |
| 11/02/2023 | I appreciated the confirmation of phishing. | |
| 11/01/2023 | Brendan H. is always Awesome & provides us with computer tips that are very helpful. Thank You! | |
| 11/01/2023 | Chad did a fantastic job working with us on this situation for several days to make sure the problem was resolved and we are currently having no issues.🙂 | |
| 11/01/2023 | Great guidance and management of tools to keep our systems safe! | |
| 11/01/2023 | Seemed to fix the issue! Also, Chad was very transparent about what he was doing, talking me through each step so that I understood. He also took great notes. Thanks Chad! | |
| 10/31/2023 | Thanks Chad for taking the time and working through the problem! | |
| 10/30/2023 | Fast and easy! | |
| 10/30/2023 | The representative fixed my issue quickly. | |
| 10/30/2023 | Excellent Work - Thank you for your help. | |
| 10/28/2023 | The service was excellent. | |
| 10/26/2023 | Brendan S. is so patient and personable. And He fixed the problem I was having! | |
| 10/25/2023 | Response time was great! Tech person was wonderful!! Thank you for all your help. | |
| 10/24/2023 | Wonderful! Sanvir is so clever and knowledgeable with everything. Prompt and professional. | |
| 10/24/2023 | Brandon responded quickly and fixed issue we had this morning. Thank you for your support and assistance! | |
| 10/24/2023 | Franco to the rescue again! Quickly solved my issue and was patient with me. | |
| 10/23/2023 | Brendan assisted to trouble shoot & finally got my printer working. | |
| 10/20/2023 | Kim was extremely patient, helpful, and kind throughout the process. I really appreciate her help! | |
| 10/20/2023 | Excellent! As usual and very pleased! | |
| 10/20/2023 | Friendly and easy fix as always.🙂 | |
| 10/20/2023 | As usual, Chad did a great job and was right on top of the issue!!! | |
| 10/19/2023 | Prompt and efficient. | |
| 10/19/2023 | Chad to the rescue! Got me printing. | |
| 10/18/2023 | Chad is a excellent tech, in my opinion. He resolved my issue with UPS worldship, and now I'm good to go | |
| 10/18/2023 | Thx for getting me back on track for teams Franco! | |
| 10/18/2023 | Speed and completeness. | |
| 10/16/2023 | Branden Bateham, like always, knows what to do when something is not working good in my work computer. He is very acknowledged and quick problem resolver. Thank you so much for your help in all the matters. | |
| 10/15/2023 | Brendan was very nice and had a quick solution for me. | |
| 10/13/2023 | Very fast response, and big relief all is good. | |
| 10/13/2023 | Chad and Brandon always go above and beyond to make sure I am set up correctly and that I am able to do my job at 100%! I am truly grateful for their assistance and patience with me during these last few weeks. It is always refreshing when the person assisting you is not only helping you fix your issue but to have them call other tech support (like lexmark for my printer) and stay on the phone with you through it all so you are not in it alone, that is going above and beyond and that is something that has never happened for me during all my years of utilizing other IT companies through my employers. Yall are AWESOME! Thank you! | |
| 10/13/2023 | Problem was fixed quickly and without much interruption. The tech was friendly and made sure that I was taken care of. | |
| 10/12/2023 | Solid work by both Brendan Holmes and Chad Cartee on securing our 3CX and Skyetel systems | |
| 10/12/2023 | As always, great support all around. | |
| 10/12/2023 | Always helpful and responsive. | |
| 10/11/2023 | Quick call back and friendly, informative rep. | |
| 10/11/2023 | Quick, efficient, and pleasant! Thank you! | |
| 10/11/2023 | Prompt and courteous always! | |
| 10/10/2023 | Very helpful, thank you. Was able to resolve my issues quickly and get me back up and running. | |
| 10/10/2023 | awesome service as always | |
| 10/10/2023 | Response was fast & issue resolved quickly. | |
| 10/10/2023 | Great job Chad on figuring out root cause and the solution. | |
| 10/9/2023 | Alex is very responsive. | |
| 10/9/2023 | Brendan is always so nice and very knowledgeable about the cloud and our equipment. It is always a pleasure to work with him. | |
| 10/9/2023 | Chad and Eric - NAILED IT! | |
| 10/6/2023 | Sanvir did a tremendous job! | |
| 10/6/2023 | Brandan was very helpful and knowledgable. | |
| 10/2/2023 | Always a pleasure. | |
| 10/2/2023 | Brendan was a great help getting my new laptop set-up. It was a great experience. A++++ | |
| 10/2/2023 | Gareth was very patient and helpful. | |
| 9/29/2023 | Thank you Sanvir, for not only fixing my problem but explaining how I can correct future occurrences. You're the best! | |
| 9/28/2023 | Brendan called me very soon after I emailed about the problem and worked for over an hour to figure out the solution. He was extremely polite and patient and answered all of my questions (and even laughed at my jokes!). As always, my experience with MIS was great. Thx! | |
| 9/28/2023 | Thank you for your help in looking into the issue! | |
| 9/27/2023 | Thank you Brendan for your help! | |
| 9/27/2023 | Prompt and complete. Always cheerful & willing to help. | |
| 9/27/2023 | Quick response. Quick resolution. Much appreciated. | |
| 9/26/2023 | Brandon was very professional, fast, and thorough in identifying and resolving my issues. | |
| 9/26/2023 | MIS is always the best! | |
| 9/25/2023 | Handled the problem immediately was very quick and proffesional! | |
| 9/25/2023 | Brenden quickly resolved issue and answered related questions. | |
| 9/22/2023 | Sanvir is always great to work with! He has solved a problem that has been an inconvenience for a while. | |
| 9/22/2023 | Quick resolution to my Citrix issue. Thank you Sanvir! | |
| 9/21/2023 | Chad got back to me quickly and got my files restored. | |
| 9/21/2023 | The Tech was patience and very good! Resolve my issue timely. | |
| 9/21/2023 | Thanks for completing this so quickly, Neil! | |
| 9/21/2023 | Neil is always helpful and knowledgeable! | |
| 9/20/2023 | MIS is terrific! | |
| 9/20/2023 | Quick, friendly, and explained the issue & resolution to me in laymen terms. | |
| 9/18/2023 | Another great job, Neil! | |
| 9/18/2023 | fast, easy, and nice ! :] | |
| 9/18/2023 | Excellent technical knowledge, very punctual with scheduled appointments, and friendly to speak with. | |
| 9/18/2023 | Fast professional response and solution. | |
| 9/15/2023 | Kim is always super patient with me, and provides exactly the help that i need to keep productivity going. | |
| 9/15/2023 | Great customer service! | |
| 9/14/2023 | Quick to respond; completed the request in a timely manner. | |
| 9/14/2023 | Easy peezy - one request based on a possible cause of the problem, and it is now resolved. | |
| 9/14/2023 | It was a very quick resolution to my issue, very little down time on my end, excellent customer service from Sanvir and Saundra. | |
| 9/13/2023 | Rumbi made my life so easy!! I was a little stressed about this process, and ran into a stumbling block early in the process. Rumbi took over and it was a breeze after that. Thank you!! | |
| 9/13/2023 | Gone up and running in one session. | |
| 9/12/2023 | Ms. Wendy was a great help! | |
| 9/12/2023 | Great experience. Very professional and thorough | |
| 9/12/2023 | I've dealt with you guys a couple of times and wow do y'all go above and beyond to help. I appreciate y'all! I had to contact my internet provider but your folks told me exactly what to say to make communication between me and internet company go smoother. | |
| 9/12/2023 | Thank you. Quick solve was provided. Much appreciated. | |
| 9/11/2023 | Quick response and all is back running as it should. | |
| 9/8/2023 | Absolutely wonderful. As always. | |
| 9/8/2023 | Issue resolved quickly, as always thank you Brenden. You are my favorite IT person! Always pleasant, and timely with a great attitude and patience. | |
| 9/8/2023 | Problem solved! Thank you! | |
| 9/7/2023 | Great creative and logical problem-solving! | |
| 9/7/2023 | Everyone on the MIS team is great! I have to say that Wendy and Francois are the only 2 I have spoken to the most and they are always outstanding with their care and support. | |
| 9/7/2023 | Fixed quickly. | |
| 9/6/2023 | The service was wonderful. | |
| 9/5/2023 | Thank you so much. I am working at home and could not get my printer to work with my work laptop. You are amazing!!! | |
| 9/5/2023 | thanks for fixing the issue so quickly! | |
| 9/2/2023 | A lifesaver! | |
| 9/1/2023 | Always very polite and helpful. Kim got my printer connection issues repaired quickly. Keep up the good work! | |
| 9/1/2023 | One call and you guys were on it. And the follow up was great too. | |
| 8/31/2023 | Sanvir is the absolute best technically. He’s incredibly patient, professional, polite & respectful! | |
| 8/31/2023 | Brendan is GREAT! He is always quick to respond and gets me back up and running. | |
| 8/30/2023 | Today the system seems to be working. | |
| 8/29/2023 | Excellent service, as usual. | |
| 8/29/2023 | Quick and prompt fix. | |
| 8/29/2023 | The sheer efficiency and responsiveness from Derek West made this a great experience. His thoughtfulness and follow through are impeccable. A true asset to this company. Protect him at all cost. Seriously though, I'm happy with my new PC and thankful he knocked this issue out so quickly. Kudos to him. | |
| 8/29/2023 | Alex was easy to communicate with. He was knowledgeable and worked quickly to understand my challenges. | |
| 8/28/2023 | Fixed my issue right away! | |
| 8/28/2023 | Chad got the dishes done on this ticket! | |
| 8/28/2023 | Professionalism. | |
| 8/28/2023 | This was completed as requested, which is no surprise. | |
| 8/28/2023 | This was done ahead of expected schedule. | |
| 8/25/2023 | Thank you Sanvir! Sorry for the annoying issue. Appreciate your kind assistance. | |
| 8/25/2023 | Awesome assistance & fixed VERY quickly!! Malan even assisted me with another issue while I had him on the phone & was excellent at explaining the situation along with my options. Thank you!!! | |
| 8/24/2023 | Excellent experience - resolved cloud issue. | |
| 8/23/2023 | Great Service. Thank you! | |
| 8/22/2023 | Kim is always so helpful and kind. I appreciate you! | |
| 8/22/2023 | Emory went above and beyond. | |
| 8/18/2023 | Chad solved my problem and took extra steps to train me in the process. | |
| 8/18/2023 | Chad was my Friday morning hero! Thank you! | |
| 8/17/2023 | Brendan called almost immediately after I sent the service request, and he was able to revolve my issue quite quickly. | |
| 8/16/2023 | Very fast and responsive. Brendan was great. | |
| 8/16/2023 | Brendan was very kind and addressed all the issues I was having. | |
| 8/16/2023 | Malon was excellent had a lot of patience and expertise to work out a very difficult problem for me. I'm very appreciative. | |
| 8/15/2023 | Malan was great in trying to figure out why we could not receive emails from one of our software companies and download the files they were trying to send. | |
| 8/15/2023 | Chad was very helpful and went above and beyond, as always. | |
| 8/14/2023 | It was super easy and took about 30 seconds of my time. | |
| 8/11/2023 | Wonderful. Brendan was very pleasant and resolved my issue quickly. | |
| 8/11/2023 | Appreciate the quick response on an early morning call! | |
| 8/10/2023 | Very friendly and problem was fixed quickly | |
| 8/9/2023 | Emory was very helpful, helping me set up my travel exemption. All worked as expected. Thanks a lot. | |
| 8/8/2023 | Brandon is awesome! He addressed all my tech needs today and is lovely to work with. We appreciate you! | |
| 8/7/2023 | Always outstanding service. Always going out of the way to assure every issue is resolved.... Thanks MIS "Best Customer Service" | |
| 8/7/2023 | Thank you for the help. Was able to get printing. | |
| 8/7/2023 | I am now up and running, thank you! | |
| 8/7/2023 | Francois is the best! | |
| 8/7/2023 | Issue was addressed quickly and fixed the same day. | |
| 8/6/2023 | Y'all just do an EXCELLENT job!! When computer issues are "freaking me out", y'all calmly help me get everything back in order! Thanks! | |
| 8/4/2023 | Sanvir always provides exceptional assistance and service! | |
| 8/4/2023 | Great, efficient and fast! 🙂 | |
| 8/3/2023 | The support agents were very responsive and pleasant to interact with. | |
| 8/3/2023 | Thank you Brendan. We can always count on MIS to do an exceptional job. | |
| 8/3/2023 | Good support and follow up on this issue. | |
| 8/3/2023 | Call was answered promptly and issue was resolved quickly | |
| 8/3/2023 | Sanvir was very friendly. His instructions were easy to follow, and he was very quick taking care of my needs. | |
| 8/2/2023 | Happy client! | |
| 8/2/2023 | Brendan was very patient and stayed committed to the issue until it was resolved. | |
| 8/2/2023 | Quick response and resolved issue immediately. | |
| 8/2/2023 | You guys are the best. Fast and friendly service. | |
| 8/2/2023 | All of you are always so pleasant and helpful. On today, Thanks, Kim! | |
| 8/1/2023 | Malan was very helpful and quick to resolve the issue as always! | |
| 8/1/2023 | Issue was resolved promptly | |
| 7/31/2023 | Fixed issue, great explanation! | |
| 7/31/2023 | Quick, efficient, and friendly! | |
| 7/28/2023 | I can not say much more than excellent and prompt service. Brendan located the missing drive which was huge and remapped it. Frankly I don't know what we would do with out him and without MIS! Thank you | |
| 7/28/2023 | BEST SERVICE EVER.....ALWAYS! | |
| 7/28/2023 | Brendan Steeman, you are the best! Very helpful and timely, thank you! | |
| 7/28/2023 | Fast & accurate response. | |
| 7/27/2023 | Rumbi was Great! She confirmed what the issue was relating to on the Upstairs Alpha Conf Rm computer ( we use our landlord computer as an Other User unlike in the downstairs Conf room - we have our own mini computer in the downstairs Conf Rm) & guided me thru all the steps needed to get us access via Watch Guard. We may have to reopen this ticket because I found out this morning that our IP address changed with the server relocation from Alpha to Marietta which happened end of day yesterday. Thx So Much for your help! | |
| 7/27/2023 | She was really nice and helped with the extra added issue of Microsoft Teams. | |
| 7/27/2023 | Kim was GREAT as always with handling my issue & very gracious of it being a user issue on my end! Thanks so much!! | |
| 7/27/2023 | Brendan was extremely helpful & nice & fixed my issue quickly! Thanks!! | |
| 7/25/2023 | Thank you Sanvir for getting my system "unstuck"! | |
| 7/24/2023 | Sanvair was very prompt and patient. He is very good at what he does. i would use him anytime. | |
| 7/21/2023 | Quick response time, and got my new laptop set up very quickly - thank you! | |
| 7/21/2023 | You resolved my problem quickly. | |
| 7/20/2023 | Promptly fixed the issue and courteous . . . as always!! He's is wonderful. 🙂 | |
| 7/20/2023 | Prompt response that resolved my issue. Thanks! | |
| 7/20/2023 | Sanvir got my Teams program working! | |
| 7/19/2023 | Quick service that got my problem fixed and let me get back to work. | |
| 7/18/2023 | Wonderful interfacing, and very detailed explanation of root cause of issues. Excellent job! | |
| 7/18/2023 | Brendon helped me get my 3CX app working on my phone. Thank you! | |
| 7/18/2023 | Thank you! Branden helped me to reinstall program that was giving trouble. | |
| 7/18/2023 | MY SERVICE MY GREAT | |
| 7/18/2023 | Alex was So kind and patcient. The issue complete solved. | |
| 7/17/2023 | Rumi helped a lot. | |
| 7/16/2023 | Prompt response and quick solution. | |
| 7/14/2023 | Brendan is always extremely helpful! | |
| 7/14/2023 | Getting someone (Chad) onsite so quickly was really appreciated! | |
| 7/13/2023 | Gareth fixed my issue very quickly. Great job. | |
| 7/13/2023 | Got all the info I needed quickly! Problem resolved! Thanks! | |
| 7/13/2023 | Chad was very quick to find and resolve the problem. | |
| 7/12/2023 | Response time was quick, and the instructions were clear and simple. Thank you! | |
| 7/12/2023 | Fast response and fixed something that was just annoying, not keeping me from working, but Brendan prioritizes based on what is important to me and that's greatly appreciated! | |
| 7/11/2023 | Chad is always helpful! Knows me and our company. | |
| 7/11/2023 | Excellent Service.....Always. | |
| 7/10/2023 | Sanvir was efficient, helpful, and very nice. | |
| 7/7/2023 | Prompt response, and genuinely nice to speak with the Tech. | |
| 7/7/2023 | Wonderful experience, very helpful and polite. | |
| 7/6/2023 | Quick response & fixed problem. | |
| 7/6/2023 | Was easily able to resolve issue. | |
| 7/6/2023 | Another great job, Malan! | |
| 7/6/2023 | Brendan is the best! Enough said! | |
| 7/6/2023 | Brendan is always so pleasant and goes above and beyond to help out with even the smallest things ... Thanks Brendan! | |
| 7/6/2023 | Fixed my VPN problem. | |
| 7/5/2023 | Quick and easy fix from both Techs that I worked with today! | |
| 7/5/2023 | Good resolution of issue | |
| 7/5/2023 | Brendan is quick and professional and always has a workaround in his back pocket to get me up and running-I appreciate him! | |
| 7/5/2023 | Wonderful experience, as always - prompt, efficient and with such a great positive attitute! | |
| 7/3/2023 | Great proactive service as always! | |
| 7/1/2023 | The technician was very helpful and now have our systems back up and running. | |
| 6/30/2023 | My assistance today was awesome. She was knowledgeable and efficient and solve the problem. Thank you so much. | |
| 6/30/2023 | Clear communication and quick turnaround from support staff. | |
| 6/30/2023 | Thank you Brendan for working through an issue with LastPass. Appreciate your insight. | |
| 6/30/2023 | Quick service, a call back when disconnected, and excellent customer care! | |
| 6/29/2023 | Kim was great... Somehow the scanner had become unplugged. She didnt make me feel foolish!! | |
| 6/29/2023 | Rumbi does an EXCELLENT job - I wish I always got her when I called in, ac | |
| 6/29/2023 | Thanks Brendan Holmes! Took me longer to submit the ticket than it did for you to fix. | |
| 6/29/2023 | Super fast and friendly! | |
| 6/29/2023 | Duncan was right on target! Excellent professional. | |
| 6/28/2023 | Brendan was very polite, professional and super helpful! | |
| 6/28/2023 | Francois was so helpful!! If I need anything in the future I can only hope I get him again next time! If I could request him, that would be even better! | |
| 6/28/2023 | Always great service from MIS | |
| 6/27/2023 | Francois is the best. | |
| 6/26/2023 | Best IT person ever! | |
| 6/23/2023 | Brendan was so knowledgeable and helpful. I give him 100 out of 10. I want him for every issue I have for now on. Thank you! | |
| 6/23/2023 | My request was handled quickly and to my satisfaction. Thank you! | |
| 6/23/2023 | Brendan was very helpful and detailed. Very nice and patient. | |
| 6/23/2023 | The Knowledge, kindness and willingness to assist and teach me. | |
| 6/23/2023 | This one was a bit of a headscratcher, but Malan was calm and diligent until he figured it out. Thank you Malan! | |
| 6/23/2023 | I received my lost email! Very nice and helpful. | |
| 6/23/2023 | Quick and friendly! Thank you Sanvir! | |
| 6/21/2023 | As always he does so well! | |
| 6/21/2023 | Franco's awesomeness! | |
| 6/21/2023 | Very quick and helpful! | |
| 6/20/2023 | Always awesome service. | |
| 6/20/2023 | Very quick - friendly and effective! | |
| 6/19/2023 | Brandon was great and very helpful! | |
| 6/19/2023 | Malan was calm, professional, and delightful to assist with my system crisis.... 5 star review | |
| 6/19/2023 | I am very pleased in how Branden Bateham fix my computer back to the right setting. He is very acknowledge of what he need to do and how to resolve the issues in my computer. I am very thankful for his help, his politeness and how professional he is. Thank you MIS! You guys have an excellent professional working for your company. | |
| 6/19/2023 | It was great speaking with Rumbi today! My issue was resolved quickly. | |
| 6/19/2023 | Up and running. All is well. | |
| 6/16/2023 | Neil, THANK YOU!!! We needed the phone number and email for our new producer fast and you delivered!!! | |
| 6/14/2023 | Brendan Holmes did an outstanding job of getting everything set up in my new home office. I've never seen such exemplary cord management in my whole life. Kudos to Brendan and his big bag of zip ties. | |
| 6/14/2023 | Sanvir was awesome. I believe someone else was assigned my ticket, but he answered the phone. He did some troubleshooting and got me fixed up quickly. 🙂 | |
| 6/14/2023 | Brenden is always very pleasant whenever he assists me with technology issues! | |
| 6/13/2023 | Kim did a magnificent job at fixing our scanning problem, thank you so much for your help Kim !! 🙂 | |
| 6/13/2023 | Was able to continue the day able to put X-rays up for the doctor | |
| 6/13/2023 | Branden was excellent and so was the process for shipping the equipment. FedEx messed up the delivery but leaving the equipment at the wrong address, but Wendy continue reaching out to have them rectify but it's FedEx and they still haven't responded to her. Thank you Wendy for being thorough and continuing to follow through with them. Thanks | |
| 6/13/2023 | My error but Sanvir was perfect. | |
| 6/13/2023 | Thank you for your help! Always a pleasure working with you! | |
| 6/12/2023 | Sanvir was very professional and informative. | |
| 6/12/2023 | Sanvir, helped me to recover the drivers really quick. He was acknowledged of what he needed to do to fix my problem. Thank you, Sanvir. | |
| 6/9/2023 | Brendan was very pleasant and easy to work with. | |
| 6/8/2023 | Kim responded quickly and helped lighten my burden! Always a pleasure working with her! | |
| 6/8/2023 | Couldn't log into cloud for more than 30 minutes after shutting down computer twice. Great service in a very timely manner. | |
| 6/7/2023 | Brenden was able to get my computer working again quickly - thank you! | |
| 6/7/2023 | Solution to this problem and help if it occurs in the future. | |
| 6/7/2023 | Brenden was great, fixed my issue and had me up and running in no time - thanks!! | |
| 6/5/2023 | Great job Gerhard! A lot of work went into getting this working again (it stopped working in May 2022), and working properly - which means it works better than it did originally - that is AWESOME | |
| 6/5/2023 | FRANCOIS WAS VERY NICE AND VERY HELPFUL, HE WAS ABLE TO ALLOW MY COMPUTER TO BE ACCESSED BY THE TECH FROM ECW. | |
| 6/2/2023 | Great communication with Brendon and the folks at MIS! | |
| 6/1/2023 | Kim was fantastic! Super helpful and super patient with me! | |
| 6/1/2023 | Thank you, MIS. Your team is always polite, professional and courteous! | |
| 6/1/2023 | My needs were met quickly and I didn't have to wait a long time for help. Even in email, the team was fast and helpful. | |
| 5/31/2023 | Freaky Fast! | |
| 5/31/2023 | Quick response and solution, thanks! | |
| 5/31/2023 | Great consistent communication and troubleshooting by all agents. | |
| 5/31/2023 | Sanvir was polite and immediately fixed my problem! | |
| 5/31/2023 | excellent service and follow up | |
| 5/26/2023 | Brendan was very helpful. MIS was very quick to act and we appreciate it. Thank you! | |
| 5/24/2023 | ALWAYS AN AMAZING EXPERIENCE | |
| 5/24/2023 | issue was resolved | |
| 5/23/2023 | Thanks Alex. I appreciate your help | |
| 5/23/2023 | OH BOY! I PASSED THE POP QUIZ. | |
| 5/23/2023 | excellent service from Sanvir. thank you. | |
| 5/23/2023 | "Sanvir was very respectful, professional and acknowledged of the problem and how to get a solution to it very quick. IMS is excellent, I always get a prompt solution to my troubles." | |
| 5/22/2023 | Prompt clear concise answer. | |
| 5/19/2023 | Very fast response and covered every issue | |
| 5/19/2023 | Much appreciation to Branding for his responsiveness and assistance. | |
| 5/19/2023 | It was so easy and fast. Thank you so much. | |
| 5/19/2023 | Sanvir is great to work with! | |
| 5/19/2023 | Fast and professional response. | |
| 5/19/2023 | Sanvir is very patient and resolved this ticket quickly. | |
| 5/19/2023 | Thank you Sanvir for taking the time to take extra steps to not only solve my problem but find additional functions to make my work life easier. | |
| 5/18/2023 | Great job once again! Thanks | |
| 5/18/2023 | great service from Sanvir. thank you | |
| 5/18/2023 | Sanvir handled the issue very nicely and kept me updated through out the process. | |
| 5/18/2023 | With a busy day I had forgotten I logged the ticket. It was a nice surprise to me when I logged in this morning to find my workstation had been addressed, and is running better. Thank you MIS for all you do! | |
| 5/17/2023 | Francois your prompt assistance is much appreciated! | |
| 5/16/2023 | Brendan was awesome and got me taken care of quickly and professionally. | |
| 5/16/2023 | The help was quick and thorough. | |
| 5/16/2023 | ALWAYS A QUICK RESPONSE AND VERY NICE | |
| 5/15/2023 | Simply .... fast and efficient service for busy people. | |
| 5/15/2023 | Problem was taken care of immediately. Appreciate the quick response. | |
| 5/15/2023 | Great Job Chad thank you | |
| 5/15/2023 | Thank you for your quick and very professional help. Much Appreciated!!! Enjoy your Monday! | |
| 5/11/2023 | He was able to assist in the downloading of this software and stayed on the line to be sure I didn't need further assistance. | |
| 5/11/2023 | Answered phone quickly and solved the issue | |
| 5/10/2023 | MIS is pretty solid; always prompt in responding to issues and typically resolves them quickly and definitively. | |
| 5/10/2023 | Brandon was patient and tried several things to resolve the problem by asking all the appropriate questions. | |
| 5/10/2023 | Thanks for your prompt response, it's appreciated! | |
| 5/10/2023 | I received a quick and pleasant resolution to my problem. Thanks! | |
| 5/9/2023 | Kim was awesome in resolving my issue! She was patient, knowledgeable, and helped me prevent the issue form recurring. 5 out of 5 stars! | |
| 5/9/2023 | My IT tech was very knowledgeable, patient and courteous. Resolved my issue first time calling in. | |
| 5/8/2023 | Chad was very quick with finding a solution to get my Outlook functional again along with gaining additional information from a Joint Call that this was an LPL issue which enabled me to update our full team as well. Thx!! | |
| 5/5/2023 | Great response time and explanation. Quick resolution of the issue! | |
| 5/4/2023 | Sanvir is always super helpful and patient | |
| 5/4/2023 | Quick response and resolution. | |
| 5/4/2023 | Very quick response. Great service. | |
| 5/3/2023 | Absolutely wonderful!! 🙂 | |
| 5/3/2023 | I am able to save now. | |
| 5/3/2023 | Kim was very patient with me and took her time to make sure everything was working. Thanks! | |
| 5/3/2023 | Chad and MIS team were very helpful in troubleshooting the issue and following up to make sure issue was resolved | |
| 5/2/2023 | Efficient, expediting the request. | |
| 5/2/2023 | Everything went smoothly all issues were resolved. | |
| 5/1/2023 | Yes my concern was taken care of very quickly. Thank you. | |
| 5/1/2023 | Very prompt action to fix my issue! Thank you!! | |
| 5/1/2023 | Excellent service is typical. No surprises here. | |
| 5/1/2023 | Quick response! Thank you so much | |
| 5/1/2023 | Brendan fixed the problem. Thank you! | |
| 4/28/2023 | Wendy resolved. Thank you | |
| 4/28/2023 | With Chad, it always get resolved quick and correctly. | |
| 4/27/2023 | He was very professional and explained what he was doing as he worked through the process. Thanks. | |
| 4/27/2023 | Was able to get to the issue and fix the problem in a timely matter. | |
| 4/27/2023 | I got help when I needed the most. | |
| 4/26/2023 | She didn't know what caused the issue, but we agreed on the solution. Thank you. | |
| 4/26/2023 | Brenden figured out what was going on and fixed the issue! Thank you once again for you help!! | |
| 4/25/2023 | Malan Joubert was very helpful and extremely patient. Thankful he was the one who helped me today. | |
| 4/25/2023 | Prompt attention to the issue. | |
| 4/25/2023 | Thanks! Very prompt and access appears to be set-up. | |
| 4/25/2023 | Timely Solution. Professionalism. | |
| 4/24/2023 | Kim is always great to work with!!! | |
| 4/20/2023 | I was able to change my pass word without issues. | |
| 4/20/2023 | Very good. the service was fast and efficient. | |
| 4/19/2023 | Very quick response thank you for all your help. | |
| 4/19/2023 | Brennan fixed my problem and told me how to handle if it happens again. | |
| 4/18/2023 | Excellent customer service. | |
| 4/18/2023 | West is the absolute best! He sticks with a problem until it is resolved. Way to go sir! | |
| 4/18/2023 | Great communication and fast response. Thanks to both Justin and Chad! | |
| 4/17/2023 | Always a pleasure to speak with the guys at MIS. | |
| 4/17/2023 | Sanvir is a pleasure to work with, very patient, and prompt in following up. | |
| 4/14/2023 | Branden B was super quick and knew the problem before even taking care of the issue! | |
| 4/14/2023 | Very quick and simple installation. Friendly customer service. | |
| 4/13/2023 | Brendan Steeman was great and very helpful | |
| 4/13/2023 | Brendan is always such a pleasure to talk to in addition to being very patient and helpful. | |
| 4/12/2023 | the associate was very helpful and clear in her instructions | |
| 4/12/2023 | Thanks for getting my attachments to show up again! | |
| 4/12/2023 | Chad was awesome!!! Very knowledgeable. | |
| 4/11/2023 | Thanks for your help Franco! Great! | |
| 4/11/2023 | Brendan was great. He fixed my problem quickly. | |
| 4/10/2023 | Problem solved! Thank you Brendan! | |
| 4/10/2023 | Sanvir is always the best and gets things done professionally. | |
| 4/6/2023 | Everything is working now! Brendan Steeman IS VERY nice and great to work with. | |
| 4/6/2023 | Malan assisted me to get me back on the PDF in lieu of Adobe acrobat & also assisted with combined some files | |
| 4/6/2023 | Excellent customer service. Marlon was able to correct my issue quickly and I'm back in business. Thank you! | |
| 4/5/2023 | All of you are always so helpful. As always, this issue was fixed before we ended the call. It's so nice knowing that you are a phone call away should I need you! | |
| 4/4/2023 | Quick and friendly resolution. Thank you! | |
| 4/4/2023 | immediate response and getting the laptop to me as soon as possible, thank you | |
| 4/3/2023 | Thank you Brendan Steeman for being so patient and resolving all the issues with my laptop. | |
| 3/30/2023 | Brendan Holmes did a fantastic job on this - not only did he find the fix - he also reported it and implemented it very quickly - nice work | |
| 3/29/2023 | Chris was extremely knowledgeable, and his expertise was imparted. during our discussion to resolve the issue. | |
| 3/29/2023 | The support team worked on the issue until it was resolved. | |
| 3/29/2023 | Thanks for updating the software | |
| 3/28/2023 | Your technician is very professional, fast, and effective. | |
| 3/28/2023 | Brendan took good care of me & assisted me to get back where I needed to be. | |
| 3/27/2023 | Kim was incredibly helpful and great to work with in resolving my issues. | |
| 3/27/2023 | Alex was able to resolve my issue quickly and was very patient when I was multi-tasking and needed to put him on hold a few times. I greatly appreciate the help. | |
| 3/24/2023 | Malan was friendly, professional and great to work with | |
| 3/23/2023 | Your team is awesome! | |
| 3/22/2023 | MIS responded quickly and resolved the issue. THANK YOU! | |
| 3/21/2023 | Branden solved my problem quickly, creatively, and with great people skills. I appreciate you! | |
| 3/21/2023 | resolving the issue, thank you | |
| 3/21/2023 | Kim was very helpful and resolved all of my issue that she could. | |
| 3/17/2023 | Everything went smoothly did great. | |
| 3/16/2023 | Brendan is always very patient and thorough. He always does an excellent job of translating my technical incompetence into a resolution. It is always a joy to speak with him. | |
| 3/15/2023 | Amazing service and speed at solving the issue. | |
| 3/15/2023 | My experience with Chris was superb! Chris was very knowledgeable and thorough working on my issue. Each time he took remote of my computer I could sense a breakthrough! He is very patient and has great interpersonal skills with communicating with me. I am very pleased! | |
| 3/14/2023 | Thanks to Brendan for always being so nice and working out my problems. | |
| 3/10/2023 | Wendy is so empathetic, and Malan went straight to the problem and "fixed" it | |
| 3/9/2023 | This is the first time I have had the opportunity to work with Rumbi. She's wonderful. | |
| 3/8/2023 | Brendan's assistance was impeccable. While he was resolving the issue of my support request, my laptop experienced an unrelated problem, he thoroughly troubleshooted all potential factors and instructed me on how to prevent this moving forward. He was extremely patient, professional an knowledgeable. | |
| 3/7/2023 | Alex was great about keeping me in the loop and resolving my issue. | |
| 3/6/2023 | Very quick response and it's greatly appreciated! | |
| 3/2/2023 | Brendon was able to help me resolve two issues with one call this morning - thank you! | |
| 3/1/2023 | As always thank you Brendon for resolving my issues today. | |
| 3/1/2023 | Branden was very friendly and helpful | |
| 3/1/2023 | Brendan was thorough, fast paced and truly understood the issue.........he is great to work with! A true champion for us staying connected and working efficiently. | |
| 3/1/2023 | Staff took the time to explain things to me as they worked to resolve the issue | |
| 3/1/2023 | The patience and calmess from Alex helping me thru this was AWESOME!! Thanks again! | |
| 2/27/2023 | Branden and Savir were super helpful, courteous, and responded in a very timely manner! | |
| 2/23/2023 | Solved quickly and Chad was very personable | |
| 2/22/2023 | Chris is awesome! He is my favorite already!!!! | |
| 2/22/2023 | Neil always does a superb job and is extremely patient! | |
| 2/22/2023 | Friendly, quick, and efficient help with my concern. | |
| 2/21/2023 | Efficient and quick. Resolved my issue quickly | |
| 2/21/2023 | Chris immediately identified my problem and resolved the issue. He was knowledgeable, friendly, and efficient. | |
| 2/20/2023 | KIM WAS AMAZING IN HER EFFORTS, AND I REALLY APPRECIATED HER ASSISTANCE | |
| 2/20/2023 | Great service!! | |
| 2/17/2023 | EXCEPTIONAL EXPERIENCE | |
| 2/17/2023 | Sanvir was familiar with our company and understood my problem even though we are a new client. He was knowledgeable, friendly and resolved my issue in a timely manner. | |
| 2/15/2023 | Keep up the great work! | |
| 2/15/2023 | Malan fixed my problem - I am working smoothly now. | |
| 2/15/2023 | Sanvir was so quick, I didn't even have a chance to blink before he fix the issue! | |
| 2/13/2023 | It was a prompt response and solution! | |
| 2/13/2023 | Malan provided excellent customer service! | |
| 2/10/2023 | It's always a pleasure to work with Sanvir. I had one issue led Sanvir to find further issues. He found the root cause (of the various issues) and fixed everything. Thank you, Sanvir | |
| 2/10/2023 | Amazing... Quick service so I can complete my task. | |
| 2/10/2023 | The effort that was put in to get this situation rectified, was certainly appreciated. | |
| 2/8/2023 | Thank you for quick response. | |
| 2/8/2023 | You quickly found the problem, and with teamwork between you and us the problem was solved quickly too. | |
| 2/7/2023 | Brendan has been awesome with my new setup IT issues. Very polite and helpful. 10 out of 10! 🙂 | |
| 2/7/2023 | Very quick response and resolve! | |
| 2/3/2023 | Sanvir was most helpful. I appreciate the work that he does for us. | |
| 2/2/2023 | Thank you for your persistence in solving my issue and for keeping me updated along the way. | |
| 2/2/2023 | Malan was great to work with and fixed my issue promptly. | |
| 2/1/2023 | Malan, as always, incredible!!! | |
| 2/1/2023 | As always very helpful and quick to respond. | |
| 1/31/2023 | Your patience and determination to figure out the unique error on my computer! | |
| 1/31/2023 | Great job Sanvir! Thank you. | |
| 1/30/2023 | Responsiveness and thoroughness of assistance was appreciated. | |
| 1/30/2023 | Kim is THE BEST! Always so helpful and quick. | |
| 1/27/2023 | Brendan H was AWESOME | |
| 1/26/2023 | Malan was so resourceful and quick to resolve our issue. | |
| 1/26/2023 | Sanvir, Branden and James are rockstars! Many thanks to all for going the extra mile to set up my printer/scanner. I appreciate their patience, persistence, professionalism and that they never gave up! | |
| 1/26/2023 | Wonderful service! Thank you | |
| 1/25/2023 | Timely and great follow up! Brendan is very pleasant to work with. Thanks! | |
| 1/23/2023 | Great experience as always | |
| 1/23/2023 | Alex took care of my problem quickly and was so courteous 🙂 | |
| 1/21/2023 | Fantastic support at an especially critical time for us. Thank you SO MUCH! | |
| 1/20/2023 | Efficient and professional! | |
| 1/20/2023 | Excellent customer service, very professional and patient. Completed all the requests. Good Job! | |
| 1/20/2023 | Sanvir is excellent! Top notch at getting anything resolved and with a cheerful, pleasant attitude - always a pleasure. 🙂 | |
| 1/19/2023 | Good follow-up with this request! | |
| 1/19/2023 | Chad is amazing | |
| 1/17/2023 | Malan was very helpful and determined to resolve the issue. | |
| 1/17/2023 | My issue was resolved quickly and with expert attention. | |
| 1/16/2023 | Brendan is awesome! Thanks for reaching out! | |
| 1/16/2023 | With his usual determination and expert troubleshooting, Chad was able to resolve my issue. | |
| 1/13/2023 | Chad as always is a great troubleshooter | |
| 1/11/2023 | Awesome job Malan - Thank you!!!! | |
| 1/11/2023 | Thank you Chad. You're the best 🙂 | |
| 1/10/2023 | Thanks Malan! | |
| 1/10/2023 | Brendan is so friendly and takes time to answer questions | |
| 1/10/2023 | Brendan was extremely helpful and patient! | |
| 1/10/2023 | Franco is amazingly helpful yet again! | |
| 1/9/2023 | Very good support | |
| 1/6/2023 | Malan was great and very patient 🙂 | |
| 1/6/2023 | As always very helpful | |
| 1/5/2023 | He was finally able to not only solve the issue but teach me how to use it!! | |
| 1/5/2023 | Excellent - as typical. Once tech support got to my ticket, they repaired my problem while on the phone. Outstanding support | |
| 1/5/2023 | The problem was resolved, thank you Franco! | |
| 1/4/2023 | Excellent explanation of how to clean up mailbox.....made a difference in performance! | |
| 1/4/2023 | Great experience, Kim was very patient with me. | |
| 1/4/2023 | Sanvir is very patient, knowledgeable and resolves all issues quickly and promptly! | |
| 1/3/2023 | Thanks you Brendan! Another quick fix. | |
| 12/28/2022 | Chad is always helpful! | |
| 12/25/2022 | Excellent work and super responsive - on a major holiday weekend as well - great job and kudos Gerhard Ferreria! | |
| 12/23/2022 | The response has been quick and efficient. | |
| 12/22/2022 | Thanks so much for taking care of my issue so quickly. It was very much appreciated! | |
| 12/21/2022 | Malan was quick to get the problem resolved. Always ever so pleasant. Thank you! | |
| 12/20/2022 | Malan was cordial and helpful in addressing all my issues. | |
| 12/19/2022 | Thank you Brendan Steeman - you are amazing. You always manage to get me back up and running! | |
| 12/19/2022 | Fast and friendly! | |
| 12/19/2022 | Greatly appreciate Malan for proactively addressing this issue. | |
| 12/16/2022 | Amazing customer service with quick answers and knowledgeable. Very happy! | |
| 12/15/2022 | The team was very knowledgeable and my issue was resolved in a timely manner. | |
| 12/15/2022 | Excellent service from Chad! | |
| 12/13/2022 | Franco took care of my issue quickly and effortlessly. He was very professional, friendly and great to work with. He's the kind of knowledgeable tech guy I need on speed dial! Thanks for your help Franco!! | |
| 12/12/2022 | Sanvir was great thank you! | |
| 12/9/2022 | Chad quickly got back to me and was able to resolve my issue. Appreciate how quick your team gets back to us. | |
| 12/9/2022 | Great work as always | |
| 12/6/2022 | Chad was quick to get my issue resolved and helped me know what to do for the future when this issue occurs. | |
| 12/5/2022 | Great service, very professional and knowledgeable. Also patient with my questions and that means a lot - thank you. | |
| 12/1/2022 | Malan is the best! He is very bright, knows the pathways to provide the absolute best solution, patient, articulate & extraordinarily patient, professional & kind! | |
| 12/1/2022 | Branden is a great IT guy. He's always friendly and we never have an issue after he comes out to our office to set up some things. He educates us a lot on his job and what he does in our office. We always enjoy having Branden at our office. | |
| 11/30/2022 | Prompt, professional, knowledgeable techs every time! You guys are awesome, thanks! | |
| 11/29/2022 | Thanks, Brendan - came to my rescue twice today. Much appreciated! | |
| 11/29/2022 | Thanks, Chad! Y'all are always fixing my issues and I appreciate it! | |
| 11/29/2022 | Very responsive and knowledgeable technician! Thanks! | |
| 11/29/2022 | Brendan is always the best! | |
| 11/28/2022 | Weston found the issue & solved it very quickly! | |
| 11/21/2022 | Always very helpful and polite, even with people like me who don't like computers! | |
| 11/21/2022 | Very helpful, I was able to get my issues resolved quickly and now I am back up and running - thank you! | |
| 11/17/2022 | Brandon was awesome!!! Super helpful, personable and efficient!!! Glad he’s looking out for us! | |
| 11/17/2022 | Absolutely AMAZING team!!! Thank you for all you do! | |
| 11/15/2022 | Kim was very pleasant and helpful! | |
| 11/14/2022 | knowledgeable and respectful service. | |
| 11/11/2022 | Chad fixed my issue and made it easy for me to connect VPN and check my VPN connection. He was very friendly, positive and helpful! Thanks!! | |
| 11/9/2022 | Thank you, Kim! | |
| 11/8/2022 | Sanvir was quick to resolve and such a pleasure to deal with him. | |
| 11/8/2022 | Weston was Excellent, Great Service | |
| 11/7/2022 | Awesome, quick response and very polite! | |
| 11/4/2022 | amazing! | |
| 11/4/2022 | I always appreciate Neil's help. | |
| 11/4/2022 | thank you - problem solved! | |
| 11/2/2022 | Brendan was very knowledgeable and nice. He was also very patient as he tried to figure out what was wrong with my computer monitors. He took several routes to help solve the problem, which resulted in my computer monitors now working properly. Great experience and service! | |
| 11/2/2022 | Weston always knows how to fix the problem | |
| 11/1/2022 | Great service!!! | |
| 11/1/2022 | Quick and accurate response to my query. | |
| 10/31/2022 | Brendan is amazing, super helpful, very enjoyable to speak with, and always so helpful! He is always able to fix my issues quickly! Thank you, Brendan!!! | |
| 10/28/2022 | Sanvir and James are great! | |
| 10/28/2022 | Malan is always helpful. The 3xc connection was bad and difficult to hear but he still managed to understand the problem from the every other word that he can hear on the phone. I really appreciate his help. Even when i don't know what my issue is, other than there's a problem, he manages to pinpoint the problem I'm having difficulty communicating in techie terms and fixes my issue!! Such great support! Thank You, Malan. | |
| 10/27/2022 | Kim is always helpful and friendly and today she went above and beyond. She was able to respond to my request to complete my open ticket within a matter of minutes and patiently worked with me to address my needs. When the issue was not quite resolved, she did not give up and she kept troubleshooting. I've been having issues downloading certain PDFs for some time now and not only did Kim solve my issue by downloading Adobe, but she also ensured it worked properly by fixing another issue in Chrome I didn't know existed. She has truly saved me time and STRESS and is my hero for today. THANK YOU, KIM! | |
| 10/26/2022 | Very helpful as always with clear info on a solution | |
| 10/26/2022 | Neil is always great! the task was completed in record time. | |
| 10/24/2022 | The tech I spoke with with excellent | |
| 10/24/2022 | A very good experience, as usual. The tech followed up multiple times which was helpful because I became busy and forgot to get back to you. | |
| 10/24/2022 | Good service and got the problem solved on 1 call | |
| 10/24/2022 | Thanks, Brendan for your help and patience! BTW - you were right! I replaced the adapter and now my monitor problems are fixed. | |
| 10/20/2022 | Chad provided exemplary support in helping us configure a DKIM key SPF for emails sent through our CRM on behalf of our email domain and was very pleasant to work with throughout the process! | |
| 10/18/2022 | Weston quickly resolved the issue and made sure everything was functioning properly. Thanks for the quick resolution! | |
| 10/17/2022 | Sanvir is Great! | |
| 10/17/2022 | Franco is always so kind and helpful! | |
| 10/16/2022 | Brendan was quick to return a late Sunday afternoon call, professional and thorough and got me back up and running in 15 minutes! I'm so grateful for his patience and willingness to do what it takes to keep SWIA going! He's a great asset to MIS. | |
| 10/14/2022 | Franco resolved my issue quickly and accurately. | |
| 10/12/2022 | Branden was awesome and assisted me with all my issues today. He was very friendly and followed up on everything. | |
| 10/12/2022 | Thank you for your help, Brendan! | |
| 10/12/2022 | Quick response and resolution of issue! | |
| 10/12/2022 | Chad answered right away and was very helpful and is always so professional. So appreciate their wonderful service. Thank you so much, Chad. | |
| 10/11/2022 | My problem was handled quickly. | |
| 10/11/2022 | Chad - you are EXCELLENT - thank you so very much! | |
| 10/10/2022 | Great job | |
| 10/10/2022 | Chad answered me in a very timely manner and did investigation very thoroughly before reaching out to me with a complete answer. Thank you! | |
| 10/10/2022 | I was notified of a problem by MIS before I knew there was a problem. Very proactive in getting the issue resolved. Thank you! | |
| 10/7/2022 | SUPER FAST!!! | |
| 10/6/2022 | Great and quick !! | |
| 10/5/2022 | Timely response and resolved issue quickly. Thank you! | |
| 10/4/2022 | Immediate response....problem solved! | |
| 9/30/2022 | Quick response and great customer service. | |
| 9/30/2022 | Quick resolution and tech willing to explain issues so that someone less computer savvy can understand and hopefully help with troubleshooting the issue going forward. | |
| 9/30/2022 | Quick and responsive. | |
| 9/30/2022 | Great Service! | |
| 9/29/2022 | Neil was very helpful and made my job so much easier. | |
| 9/28/2022 | KIM IS THE BEST!!! | |
| 9/28/2022 | Quick response to request and quick fix! | |
| 9/28/2022 | Weston is the best! 🙂 | |
| 9/28/2022 | WESTON IS AWESOME, SO HELPFUL ALWAYS!! | |
| 9/28/2022 | FAST & FURIOUS!!! lol | |
| 9/28/2022 | FAST and THOROUGH!!! | |
| 9/27/2022 | Excellent - Quick. | |
| 9/26/2022 | I didn't have to wait on hold more than 10 seconds. You were polite and got the problem solved on the same call | |
| 9/23/2022 | awesome customer service! | |
| 9/23/2022 | CHAAAD!! I can't tell you how much I appreciate your time and patience this morning! Not exaggerating - you recovered at least 8 hours worth of work for me. You are my hero. | |
| 9/21/2022 | Brandon is the best! So patient. VERY helpful. | |
| 9/20/2022 | Appreciated the prompt response and follow up by Kevin. | |
| 9/20/2022 | Kim is always so pleasant and quick to help. | |
| 9/20/2022 | Brendan was awesome | |
| 9/20/2022 | 🙂 | |
| 9/19/2022 | Thanks for the quick response! I will forward these as I get them and we can build a list of problematic spam email providers. | |
| 9/19/2022 | Knowledgeable tech staff! | |
| 9/19/2022 | Franco was very helpful. My issues was solved immediately. No issues or complaints. The lady who answered the phone was nice as well. | |
| 9/19/2022 | Prompt and professional | |
| 9/17/2022 | Appreciate the help & follow up in recovering the email boxes needed. | |
| 9/15/2022 | Prompt courteous knowledgeable. | |
| 9/15/2022 | We always thank Sanvir for working efficiently and professionally! | |
| 9/15/2022 | It was great, very quick, efficient and courteous. Thanks | |
| 9/15/2022 | Great to work with someone who knows what they are doing. | |
| 9/15/2022 | Brendon was a pleasure to work with! | |
| 9/15/2022 | Sanvir was very kind, fast and efficient. Much appreciated. | |
| 9/14/2022 | Sanvir did a great job of troubleshooting and resolving this issue! | |
| 9/14/2022 | Appreciate Jethro and Brendan on this one! Took a while to get to the bottom of what was going on and the team is appreciated! | |
| 9/13/2022 | Mr. Cartee was excellent in his assistance. He was assisted by Francois (Franco). Mr. Franco is always incredibly pleasant and diligent in his work. | |
| 9/13/2022 | helped fix my issue quickly & was very kind & helpful | |
| 9/13/2022 | Brenden was amazing. Very friendly and persistent in solving the issue. He had the experience to easily troubleshoot and solve quickly. I still feel bad that I created the issue, though. Thank you! | |
| 9/13/2022 | We appreciate you! | |
| 9/12/2022 | Quick and easy - Brendan found a solution that will work going forward. I have passed along to the department. | |
| 9/12/2022 | THE SERVICE WAS PROMPT AND RIGHT ON TIME. I APPRECIATE YOU GUYS SO MUCH | |
| 9/9/2022 | Franco is nice and patient! | |
| 9/9/2022 | Great experience!!! | |
| 9/8/2022 | Password reset very timely. thanks | |
| 9/8/2022 | It was all good for me. | |
| 9/7/2022 | As always, problem solved quickly and everyone makes it fun. 🙂 | |
| 9/7/2022 | Chad is awesome! Took care of my issue. | |
| 9/6/2022 | Brendan was SO helpful and pleasant to deal with! | |
| 9/6/2022 | Expertly handled and swiftly | |
| 9/6/2022 | Kevin went above and beyond. | |
| 9/2/2022 | Quick - effective. | |
| 9/2/2022 | Thanks for being proactive! | |
| 9/2/2022 | Prompt and friendly call corrected the issue | |
| 9/1/2022 | Chad was great and very patient. Always a pleasure to work with your team. | |
| 8/31/2022 | Appreciated the prompt service when my laptop crashed! | |
| 8/31/2022 | Chad answered the ticket very quickly and solved the issue. He saved me many hours of work by rescuing my corrupt file. Can't thank you enough Chad! | |
| 8/31/2022 | Brendan Steeman is so calm and reassuring....he asks great questions, solves thoroughly and is a pleasure to work with! | |
| 8/30/2022 | Super fast response! | |
| 8/30/2022 | Francios resolved my connection between applications and Office 365 in short order! | |
| 8/29/2022 | Branden is awesome! Thank you | |
| 8/29/2022 | Brennan has been so helpful! | |
| 8/29/2022 | Branden was AMAZING! He is knowledgeable and thorough. Thank you. | |
| 8/29/2022 | Excellent. Thank you | |
| 8/29/2022 | Brendan is always a pleasure to work with! | |
| 8/29/2022 | Brendan Steemman is incredible! Very knowledgeable, articulate, patient & easy in his communication style! | |
| 8/29/2022 | Always love speaking with Sanvir. He is very knowledgeable and takes care of our office in a timely manner. | |
| 8/26/2022 | Such prompt service and assistance - always! | |
| 8/26/2022 | Quick, efficient, and friendly service. | |
| 8/26/2022 | QUICK AND FAST! 🙂 | |
| 8/26/2022 | Easy, efficient, and friendly service. | |
| 8/25/2022 | Kim was wonderful to work with! | |
| 8/25/2022 | MIS always gives us a quick response. | |
| 8/25/2022 | Brendan was kind, patient and helpful! | |
| 8/25/2022 | Brendan is always pleasant and helpful! | |
| 8/25/2022 | The issue that i had was a little complex but the staff were able to figure out all of the issues that were encountered | |
| 8/25/2022 | Weston is always very patient and helpful! | |
| 8/24/2022 | My call was answered, after a brief description of my problem was taken, followed by a brief hold, Malan came on the line and took care of the issue! Thank you, MIS 🙂 | |
| 8/23/2022 | Branden was awesome! He was very patient with me and perfectly fixed the problem. He and Chad rock! | |
| 8/22/2022 | Quick, fast and friendly. | |
| 8/19/2022 | Very pleasant, quick and resolved the issue | |
| 8/19/2022 | Very pleased. Brendan resolved our issue promptly. | |
| 8/19/2022 | Quick remedy to a frustrating situation! | |
| 8/18/2022 | Prompt and courteous service. TY! | |
| 8/17/2022 | Speedy response | |
| 8/17/2022 | Great! Thanks! | |
| 8/16/2022 | Brandan is always knowledgeable and courteous. | |
| 8/16/2022 | Chad was most helpful and professional! | |
| 8/16/2022 | Brandon confirmed that the problem with a PDF file was not on my end. Thank you! | |
| 8/16/2022 | Not a long wait time. Tech stayed with me to make sure everything is working. Thanks! | |
| 8/16/2022 | As always, quick response. Friendly technician to explain if I am doing anything wrong and assure me when it is not my fault! Thank you to Sanvir for the help. | |
| 8/16/2022 | As good as it can get! 🙂 | |
| 8/15/2022 | Chad was a pleasure and did a great job. | |
| 8/15/2022 | As Always Sanvir was very pleasant and very helpful. | |
| 8/12/2022 | THE ASSISTANCE AND CLARITY OF WHAT WAS NEEDED FOR MY REQUEST TO BE TAKEN CARE OF. I'M EXTREMELY SATISFIED WITH MIS, THANK YOU SO MUCH | |
| 8/12/2022 | Fixed, and excellent follow-up! | |
| 8/12/2022 | Quick response time, resolved issue quickly, minimal laughing at my lacking tech savvy. | |
| 8/12/2022 | Printer was resolved quickly and proficiently, as usual. Regarding Brendan, it is always a pleasure to deal with him. We appreciate him!! | |
| 8/12/2022 | Brendan made quick work of correcting something caused by an inadvertent operator error... haha... Thank you. | |
| 8/11/2022 | Kim was awesome and very helpful! As always, provided fantastic customer service and corrected the issue in record time! | |
| 8/11/2022 | Quick response & solve | |
| 8/10/2022 | Thank you! | |
| 8/10/2022 | Good find by Chad, got the OneDrive 'looking right' now. Speedy about fixing too. | |
| 8/10/2022 | Weston fixed my issue very quickly | |
| 8/9/2022 | Excellent service; prompt and proficient. Brendan is a genius!! | |
| 8/9/2022 | super fast! | |
| 8/9/2022 | Jennifer stepped up immediately to help when she overheard me saying I was having an issue, and she was flexible while I was trying to juggle other tasks. | |
| 8/9/2022 | Chad is the BEST!!! | |
| 8/8/2022 | Chad got me hooked up. Chad is the best! | |
| 8/8/2022 | You guys are amazing! Thank you so much! | |
| 8/4/2022 | Francois was very personable, professional and a pleasure to work with. | |
| 8/4/2022 | I appreciate the timely response and analysis | |
| 8/4/2022 | Sanvir was quick and efficient to fix my problem. Thanks | |
| 8/4/2022 | Sanvir is always so pleasant and helpful. I'm very grateful for the technical assistance! | |
| 8/3/2022 | Prompt reply and haven't had an issue | |
| 8/3/2022 | Thanks for the quick response! | |
| 8/2/2022 | Neil's response was quick and provided suggestions. Great service. | |
| 8/2/2022 | Franco was awesome! Extremely fast, knew exactly what to do, and remembered past fixes like they were yesterday. Fabulous job!!! | |
| 8/2/2022 | Excellent Job as Usual | |
| 7/29/2022 | I could finally sync my phone with my e-mail | |
| 7/29/2022 | THANK YOU, CHAD for getting this done so quickly!!! | |
| 7/29/2022 | Got it Done - | |
| 7/28/2022 | Fantastic!! It was handled quickly & proficiently. Malan is a genius as this was an unusual sort of issue. | |
| 7/27/2022 | I got help right away and the representative was very pleasant. | |
| 7/26/2022 | Franco has been super kind, helpful and very patient - much appreciated. I am finally up and running again! | |
| 7/26/2022 | Friendly thorough service and follow-up! | |
| 7/26/2022 | Attentive service! Thanks! | |
| 7/26/2022 | As always, you got on it and fixed my problem right away! Thank you! | |
| 7/25/2022 | My questions and concerns were addressed | |
| 7/25/2022 | Fast | |
| 7/25/2022 | I was in and out of the office so it was hard to contact me, but the assigned employee continued to try to follow up and make sure to get the issue resolved. | |
| 7/25/2022 | Super courteous and fixed issue. | |
| 7/22/2022 | Franco was fantastic! Worked through the issues quickly and easily, very helpful. | |
| 7/21/2022 | Excellent and friendly service. | |
| 7/21/2022 | Issue taken care of in a matter of minutes, awesome response. Thank you. | |
| 7/21/2022 | Quick response and fix. | |
| 7/20/2022 | Got it all done!! Thank you so much! Chad was very nice and helpful | |
| 7/20/2022 | excellent work by Franco | |
| 7/20/2022 | Chad was familiar with the issue and was able to correct it in a very timely manner. Fast and courteous service, as always! | |
| 7/19/2022 | Was provided instructions to to resolve my issue and had excellent follow up to confirm issue was resolved. | |
| 7/19/2022 | Smooth and efficient process. Brendan was very professional and knowledgeable. I appreciate his support. Thank you! | |
| 7/18/2022 | Very quick responses to fix problem. | |
| 7/18/2022 | Brendan is always very helpful and knowledgable | |
| 7/18/2022 | Always Happy with you | |
| 7/18/2022 | Brendan is so helpful and knowledgeable. We always look forward to CSA day! | |
| 7/18/2022 | Kim and Leanne were very helpful and nice! | |
| 7/18/2022 | Thanks for getting me going this morning and for the follow-up call! | |
| 7/18/2022 | Branden was very professional and knowledgeable , he worked quickly to resolve the issue. Thanks Again Branden | |
| 7/18/2022 | quick efficient service today | |
| 7/18/2022 | Sanvir always gets the job done! | |
| 7/18/2022 | This was a challenging one and the MIS team was able to get my old tenant login working again. | |
| 7/15/2022 | Kim was helpful and was able to disable the Windows update. Thanks. | |
| 7/15/2022 | Quick response & issue corrected | |
| 7/15/2022 | great service! | |
| 7/14/2022 | Seamless - Outstanding! | |
| 7/14/2022 | Branden was great. Fixed my issue promptly. | |
| 7/14/2022 | Brendan was very helpful! | |
| 7/14/2022 | Weston is amazing. | |
| 7/13/2022 | Brendan was great!! | |
| 7/13/2022 | So grateful for Brendan's knowledge, follow-up and graciousness. | |
| 7/12/2022 | Franco was quick to get back to me, easy to work with, clear and concise with what he saw going on and what next steps would be. As much as I would prefer not to have a reason to work with support in the near future, my call with Franco was perfectly pleasant. | |
| 7/12/2022 | Kim was very polite and helpful. | |
| 7/11/2022 | Quick response. Thank you! | |
| 7/11/2022 | Chad was very proficient! There was further research to be done, (w/Bluehost). He submitted a Ticket with them, followed up very timely and made sure to keep everyone informed. Our marketing firm, our Director and myself. | |
| 7/11/2022 | They solved my issues in a timely fashion | |
| 7/11/2022 | You all answered the question very quickly - Thank you! | |
| 7/11/2022 | Brandon was very nice and it took no time at all. Thank you | |
| 7/8/2022 | Truly an ultimate pleasure working with Branden. He communicates when needed/recommended and he's very knowledgeable, thorough and his thought process is precise. Thank you 🙂 | |
| 7/7/2022 | The tech was very patient and extremely helpful. My questions were answered. | |
| 7/7/2022 | Wendy was so extremely pleasant and helpful and ensured she kept communication with me until the issue was resolved. | |
| 7/7/2022 | Answered my call quickly and resolved the issue quickly. Also took extra steps of following up | |
| 7/6/2022 | MIS is always super helpful and very responsive. Thank you!! | |
| 7/6/2022 | Franco was great & fixed everything quickly! | |
| 7/5/2022 | I was assisted by Brendan & he was able to get me back on. Thanks | |
| 7/5/2022 | Great job servicing my issue! | |
| 7/1/2022 | The rep servicing, he's awesome and always very understanding/helpful | |
| 7/1/2022 | The immediate response and diligence to get up and going again. | |
| 6/29/2022 | Brendan is great. Always enjoy working with him. | |
| 6/27/2022 | Kim was able to restore an essential program I use in my daily work quickly and efficiently, and it did not interrupt my current work efforts. | |
| 6/27/2022 | Francois was friendly and helpful | |
| 6/27/2022 | Very quick, thank you. | |
| 6/27/2022 | quick response and solution | |
| 6/24/2022 | Great job, quick response! | |
| 6/24/2022 | Malan is very helpful and quick to respond! Thank you! | |
| 6/24/2022 | Very helpful! | |
| 6/23/2022 | THANKS | |
| 6/22/2022 | fast and easy as usual! | |
| 6/22/2022 | Kim thank you for your help, patience, and knowledge! Great customer service!!! | |
| 6/22/2022 | Thank you Sanvir - you often take, what seems to me like a complicated situation, and solve the issue easy as pie. You are greatly appreciated! | |
| 6/21/2022 | Fast & efficient response time-especially on a squirrely topic! Thanks. | |
| 6/21/2022 | Branden was very helpful and worked very efficiently to solve my issue. I received a follow up call from Branden, the next morning (just as he had stated he would do), he walked me through my log on, and the issue was solved. Thank you! | |
| 6/17/2022 | Brendan was incredibly patient and helpful while talking through and researching this issue. Overall, as a customer, this was a great experience and I very much appreciate his support. | |
| 6/17/2022 | Thanks for the quick response! | |
| 6/17/2022 | Wonderful!! . . as usual. Brenden is a genius. Assisted to provide a 'fix' promptly. Great personality and a pleasure. | |
| 6/16/2022 | Kim was able to figure out the issue and get me back up and running. | |
| 6/16/2022 | Sanvir is my go-to guy! He always gets the results I need. | |
| 6/15/2022 | Got handled quickly | |
| 6/15/2022 | Solved my problem. | |
| 6/14/2022 | Weston was able to explain the issue in layman's terms and find a resolution within 24 hours. | |
| 6/14/2022 | Answered questions in a timely manner. | |
| 6/13/2022 | Brenden was great to work with, he is thorough and has great communication skills. Look forward to working with him again. Thank you. | |
| 6/10/2022 | Thanks Brendan! | |
| 6/9/2022 | Brendan was great, friendly and took the time needed to resolve the VPN issue. Thank you | |
| 6/9/2022 | Neil was very pleasant. | |
| 6/9/2022 | Chad responded quickly and efficiently. Thank you! | |
| 6/8/2022 | Malan fixed my issue quickly, as usual. . . and such a pleasant person! | |
| 6/7/2022 | Westin is always professional and fixes all of my concerns. He identified the problem and took care of it quickly. | |
| 6/7/2022 | Brendan Steeman did really good job fixing the issue that I had. | |
| 6/7/2022 | Fixed it!!! Thank you very much!!! Plus, he was very nice. 🙂 | |
| 6/7/2022 | Thank you | |
| 6/7/2022 | Jennifer, fixed the problem really quick. | |
| 6/6/2022 | SUPER FAST! Knew exactly what to look for and got the issue resolved! | |
| 6/6/2022 | Thank you Sanvir!! | |
| 6/3/2022 | BRENDAN WAS AMAZING WITH ASSISTING ME WITH MY PHONE ISSUE. HE WAS SO PROFESSIONAL AND KNOWLEDGEABLE ABOUT WHAT HE WAS DOING. VERY FRIENDLY AND SUCH A JOY TO SPEAK WITH. | |
| 6/3/2022 | Brendan Steeman has the patience of Job! He is always extremely helpful. | |
| 6/3/2022 | Kim was really nice and fixed the issue quickly. Thank you! | |
| 6/3/2022 | Thanks Sanvir | |
| 6/1/2022 | Brendan was very helpful, thank you | |
| 6/1/2022 | perfect | |
| 6/1/2022 | Thanks for taking this off of my to-do list, Malan. I appreciate it! | |
| 6/1/2022 | Weston is the best! 🙂 | |
| 6/1/2022 | Jennifer was great fixing my problem | |
| 5/31/2022 | Everything went well! | |
| 5/31/2022 | Brendan was able to help me quickly | |
| 5/31/2022 | great as always | |
| 5/27/2022 | Sanvir was (once again) incredibly helpful in resolving the issue almost immediately. Helped me get out of the office on the beginning of the holiday weekend! Thank you. | |
| 5/27/2022 | Fast and efficient - good work! | |
| 5/26/2022 | Thank you , problem is solved | |
| 5/25/2022 | Quick to call me back and address my issue. Always polite, helpful and knowledgeable. | |
| 5/25/2022 | Always a pleasure getting help from you all! | |
| 5/25/2022 | Jennifer is great to work with, thank you | |
| 5/25/2022 | Our request has been handled quickly and efficiently. You have a great Team. Jennifer, as always, very professional, fast, and efficient. She explained to us how to better manage our files. | |
| 5/24/2022 | Quick response | |
| 5/23/2022 | Such quick response and very little downtime. . excellent!! Thank you so much! | |
| 5/20/2022 | Issue resolved in a timely fashion. Thanks! | |
| 5/19/2022 | Quick response - thank you! | |
| 5/19/2022 | Quick, clear communication with the support team, and I really appreciated the follow-up to make sure my problem was resolved. | |
| 5/18/2022 | timely and efficient | |
| 5/18/2022 | Weston is THE BEST !!!! | |
| 5/17/2022 | Fast! | |
| 5/17/2022 | Superb!! 🙂 | |
| 5/17/2022 | James seems like a good guy with a lot of knowledge. | |
| 5/17/2022 | IDK what is wrong with my computer, but it now works faster 🙂 | |
| 5/17/2022 | FRANCO WAS VERY PROFESIONAL AND QUICKLY RESOLVED MY ISSUE. | |
| 5/17/2022 | Absolutely wonderful!! I don't think we were down for more than 5-10 minutes. Thank you so much!!! | |
| 5/13/2022 | Kim rocks! | |
| 5/13/2022 | Excellent service! | |
| 5/13/2022 | Franco was wonderful! Patient and professional and helped solve the problem. Thank you so very much and Happy Friday! | |
| 5/13/2022 | Very helpful thank you | |
| 5/12/2022 | Thanks for the quick response and update. | |
| 5/12/2022 | Quick, and complete response & resolution time. | |
| 5/11/2022 | Quick, easy and very friendly. Thank you ! | |
| 5/11/2022 | super speedy! much appreciated!!! | |
| 5/11/2022 | Thanks for the fast response! | |
| 5/11/2022 | quick and perfect answer | |
| 5/10/2022 | Great Job | |
| 5/9/2022 | Prompt and friendly service. Kim resolved my issue in a matter of minutes. | |
| 5/9/2022 | MFA was setup in a timely manner. Thanks! | |
| 5/9/2022 | Brendan fixed my printer! Thanks! | |
| 5/9/2022 | Brendan solved the problem!! | |
| 5/9/2022 | Super fast! | |
| 5/8/2022 | Big shout out to James, he is a really a great asset to the team that is appointed to us from MIS. I met him for the first time in person a couple weeks ago. And he is awesome. Thanks again for everything you have done here in the Atlanta office. | |
| 5/6/2022 | The expertise is so impressive. Repaired the issue quickly. Such a pleasure dealing with him, always. | |
| 5/6/2022 | Thanks Brendan! Great first experience with MIS! | |
| 5/6/2022 | Good job Brendan! | |
| 5/6/2022 | Quick and very responsive | |
| 5/5/2022 | GREAT | |
| 5/5/2022 | MIS-Solutions worked to a quick solution, as always. Thanks | |
| 5/5/2022 | Great! Sanvir is wonderful as usual. | |
| 5/4/2022 | Quick and competent | |
| 5/4/2022 | As always, quick and reliable support. | |
| 5/3/2022 | Thanks Sanvir for your patience and making sure our IP is correctly configured to Firewall. | |
| 5/3/2022 | Thanks Sanvir for the explanation | |
| 5/3/2022 | Good job by Malan. Thank you! | |
| 5/2/2022 | Excellent! | |
| 5/2/2022 | Weston is AMAZING | |
| 5/2/2022 | Very helpful in resolving the issue! | |
| 4/29/2022 | Thank you Sanvir!, that was painless | |
| 4/28/2022 | No complaints | |
| 4/28/2022 | My mistake again...Sanvir is a joy and very helpful to people like me who don't know how to follow instructions. 🙂 | |
| 4/28/2022 | good and fast work! | |
| 4/27/2022 | Sanvir is lovely and helpful. | |
| 4/27/2022 | Brendan was very courteous and resolved issue. | |
| 4/27/2022 | Jennifer has been very attentive to our needs, going above and beyond to ensure a successful outcome as well as to explain what is necessary to accomplish the task then to explain what has been completed! | |
| 4/27/2022 | Quick response and provided exact info I needed. | |
| 4/26/2022 | Response time was great!! | |
| 4/25/2022 | Kim was very nice and helpful and she fixed the problem. | |
| 4/25/2022 | Talitha quickly verified the information request and I was back to work with only 1 call. | |
| 4/25/2022 | Issue resolved quickly. | |
| 4/25/2022 | Weston IS AWESOME .............................. | |
| 4/25/2022 | Experience was great, problem was resolved really quick. Thank you. | |
| 4/22/2022 | Fast response and resolution time! Thanks Wendy and Chad! | |
| 4/21/2022 | handled in a timely manner. | |
| 4/21/2022 | Thanks for solving it quickly | |
| 4/20/2022 | Great Job Westin. You always know what to do. Thanks so much. | |
| 4/20/2022 | Sanvir is super! Complete & patient. Thank you | |
| 4/20/2022 | Kim was EXTREMELY patient and helpful in diffusing technological confusion/frustration. THANK YOU THANK YOU THANK YOU! | |
| 4/19/2022 | Chad is always thoughtful and helpful in resolving issues. | |
| 4/18/2022 | Sanvir saved the day. Thanks so much | |
| 4/18/2022 | Everything working! Thanks! | |
| 4/18/2022 | GREAT | |
| 4/16/2022 | Superb!!! Always a pleasure, Brendan. | |
| 4/15/2022 | Issue was resolved with on-site visit. | |
| 4/15/2022 | Prompt response | |
| 4/13/2022 | Jennifer was very thorough and went above and beyond to be sure everything was working appropriately. | |
| 4/13/2022 | Request was addressed in a timely manner. Thank you. | |
| 4/12/2022 | Brendan is always so very helpful, keeps us informed anything is pending research by MIS and he is such a pleasure! 🙂 | |
| 4/12/2022 | Professional installation and clean up, Installers self sufficient and friendly. | |
| 4/12/2022 | My technician was awesome. He was very quick and knowledgeable . He even downloaded Chrome for me and set everything related to it. Great Job MIS.... | |
| 4/12/2022 | Thanks for your help! | |
| 4/12/2022 | The rep was most helpful and fixed my issue quickly. Well Done!! | |
| 4/11/2022 | Everything works great now! Thank you so much for your help! | |
| 4/11/2022 | Sanvir is the best! | |
| 4/8/2022 | Quick! | |
| 4/8/2022 | Very helpful! A pleasure to deal with Brandon. . . and he didn't make me feel foolish for calling in this Ticket. 🙂 Thank you!!! | |
| 4/7/2022 | Chris Wayne Deserves a GOLD star. Yesterday I discovered about a years worth of documents could not be found now that we are on the "new" cloud. Granted, they were from 2011 but I still need them. Chris worked his magic and now by documents are available. Thanks Chris! | |
| 4/7/2022 | Sanvir was awesome! We went through the process quickly and Sanvir answered all of my questions. I am very happy with the outcome! Thank you Sanvir!!!! | |
| 4/7/2022 | Thank you Brendan!! | |
| 4/6/2022 | Brendan is always very helpful. | |
| 4/5/2022 | Quick response! | |
| 4/5/2022 | Thank you! You did awesome! | |
| 4/5/2022 | Issue was identified and resolved in a timely manner. | |
| 4/4/2022 | Problem was resolved and I am in my session and working so I am happy | |
| 4/4/2022 | the response was excellent, the service was informative, I really appreciate you all | |
| 4/1/2022 | Working with Sanvir is fantastic. He is always very helpful and will go the extra mile to make sure your issue is resolved. 10 stars Sanvir!!! | |
| 4/1/2022 | Appreciated having the issue taken care of quickly. Thank you | |
| 3/31/2022 | Fast resolution! | |
| 3/31/2022 | You are the best. Thanks for your visit. Your explanations were very friendly and easy to understand why. We did not have any problems | |
| 3/31/2022 | My problem was escalated to Chad Cartee and he was able to resolve the problem with my local mapped drive. Always a pleasure working with Chad. Thanks Chad. | |
| 3/31/2022 | QUICK AND FRIENDLY RESPONSE! | |
| 3/31/2022 | Thank you for restoring this file so quickly!! | |
| 3/31/2022 | Emory did a great job taking me step by step through the process of fixing the problem and helping me understand what caused the issue. | |
| 3/31/2022 | Very helpful and prompt! Thank you! | |
| 3/30/2022 | Brendan was very nice, helpful, cognizant of my time, and was able to resolve my issue. Thanks Brendan! | |
| 3/29/2022 | Malan and Sanvir were most helpful with getting this Ticket resolved. It took persistence because we needed the tech support work of an outside party (software) but they acted quickly and professionally. Excellent group of guys!! | |
| 3/29/2022 | Chad was very friendly and helpful. He was quick to respond to my issue and get it fixed. | |
| 3/28/2022 | very pleasant to deal with. | |
| 3/25/2022 | Excellent service! Thank you! | |
| 3/25/2022 | Thanks, it is working now! | |
| 3/25/2022 | As always, very quick response to the issue and quickly resolved. Overall MIS has been a great IT company to work with. | |
| 3/23/2022 | Francois very helpful in explaining the issues & no need to back up emails. Wish last tech I spoke with had told me that; would have saved a lot of time and trouble!! | |
| 3/23/2022 | Support specialist was very patient. Thank you! | |
| 3/23/2022 | In one word, Weston. He always handles our needs to our satisfaction at the Roswell location of AFCOG. | |
| 3/22/2022 | Prompt and courteous support by Kim. Thanks so much! | |
| 3/21/2022 | AWSOME AS ALWAYS!!! | |
| 3/17/2022 | Brendan was great to work with and he is very knowledgeable. Thank you. | |
| 3/16/2022 | Prompt response! | |
| 3/15/2022 | Responsive and got the issue resolved quickly~! | |
| 3/14/2022 | Weston did a Great job | |
| 3/9/2022 | Overwhelming support by MIS | |
| 3/9/2022 | Brendan to the rescue. No matter what time of day it is, & this time it was before 8am, Brendan is always very pleasant & cheerful. He is always very professional & always assures you that you're not the idiot you think you are because you cannot fix the situation & had to call MIS. Carver is so lucky to have such a wonderful team that supports us & keeps us up & running. Since MIS has come onboard our prior issues have been minimal in comparison. Thank you Brendan & MIS! | |
| 3/8/2022 | You guys are always so helpful and friendly - I really appreciate that. | |
| 3/8/2022 | Chad is awesome! | |
| 3/7/2022 | Quick and easy fix. Thank you both for taking care of this | |
| 3/3/2022 | Weston is AWESOME .......................... | |
| 3/3/2022 | Great , thanks ... Quick response | |
| 3/3/2022 | Brendan was quick to resolve my issue. Always a pleasure to work with. | |
| 3/2/2022 | so grateful for the genuinely friendly and helpful assistance! | |
| 2/28/2022 | Kim was very professional and quickly assessed and solved my problem. | |
| 2/25/2022 | Awesome service! Resolved scanner issue. | |
| 2/25/2022 | Brendan worked diligently to solve my problem with a scanner. My position requires a significant amount of scanning documents to my client files. He kept me posted on his progress through emails and telephone calls. He is definitely an asset to your organization. | |
| 2/24/2022 | Very quick response and fixed what I needed | |
| 2/23/2022 | All better! Great follow-up and issues now cleared up! | |
| 2/22/2022 | Quick solution.Thank you! | |
| 2/21/2022 | It's been a pleasure working with MIS Solutions and I applaud your professionalism! | |
| 2/21/2022 | Thank you for quick action | |
| 2/18/2022 | Prompt response and quickly solved my issue. | |
| 2/18/2022 | Coordinated well with third party website host to update our website address. Process went smoothly. | |
| 2/17/2022 | Just want to emphasize that the diligence and expertise is very impressive.We just experienced a ticket that required escalation - Malan & Savir are amazing!! So happy to have MIS on our team. | |
| 2/16/2022 | Kim was very helpful in trying to solve our issue and I am waiting for one user to return to the office to see if her suggest works. She was very determined to get our problem solved and it was appreciated. | |
| 2/16/2022 | Engaged support. Very accommodating. Thanks! | |
| 2/15/2022 | Weston is always great to work with. | |
| 2/15/2022 | Best Service EVER.. But we know this by now. | |
| 2/14/2022 | Phone was answered promptly and Chad was friendly and helpful and got my problem taken care of quickly. | |
| 2/9/2022 | Outstanding experience. Brandon Steeman Made me feel comfortable, smile and did not give up easily. Stuck through it and figured out the problem, found the solution and resolved the issue. | |
| 2/8/2022 | Kim was patient, knowledgeable , and so easy to work with. She solved my issue with ease! | |
| 2/8/2022 | Nice work navigating through all the teams on this - well done Chad | |
| 2/8/2022 | GREAT SUPPORT | |
| 2/7/2022 | Brendan is always so pleasant & professional even on a Monday morning @ 9am. I felt like such an idiot, I had checked my printer cables before I reached out to MIS, but I didn't unplug & replug them in & when Brendan instructed me to do that Bazinga! my printer Big Bertha started printing.Brendan suggested I replace the printer cord.I will so that & hopefully not have egg on my face 🙂 Thank you Brendan!!!!!!! | |
| 2/4/2022 | Sanvir is so paitent and just keeps checking and checking until he finds the solution.I appreciate the assist. | |
| 2/2/2022 | Your engineer, Jennifer, detected the problem very quickly and solved it immediately. Jennifer is very professional, knowledgeable about her work, and additionally very kind | |
| 2/2/2022 | Kim was very polite and helpful. Thank you | |
| 1/31/2022 | Mr.Steeman was nice and fixed the problem promptly. | |
| 1/31/2022 | Quick and fast.. thanks | |
| 1/31/2022 | Kim and Sanvir were patient and very helpful...as always! Thank you for making a stressful situation less scary. 🙂 | |
| 1/27/2022 | Weston is great! | |
| 1/27/2022 | It was fixed before the time limit given to me. Thanks. | |
| 1/26/2022 | As always MIS is very responsive and got it done quickly... | |
| 1/25/2022 | Thanks for the quick and dependable help! | |
| 1/25/2022 | Great customer service!The problem was fixed qucikly. | |
| 1/24/2022 | Great detective work - issue resolved! | |
| 1/24/2022 | The team was able to restore my very important login and password list, so that saved me a lot of backtracking | |
| 1/24/2022 | Neil is great as always! | |
| 1/24/2022 | Malan was great as always!! | |
| 1/21/2022 | Your support was pretty fast | |
| 1/20/2022 | Sanvir is a rock star! | |
| 1/20/2022 | West is awesome! | |
| 1/20/2022 | Very Helpful worked through my problem in a timely and efficient manner! | |
| 1/20/2022 | Sanvir is always the best!!! THank you!!! | |
| 1/19/2022 | Brendan was very professional & polite and explained what he was doing.It's so nice when you work with such wonderful gentlemen that are polite & have a sense of humor.The service I have received is 100+, I'm very greatly we have such a competent team to help us.Thanks MIS & Thank you Brendan!!!!!!!!!! | |
| 1/19/2022 | Malan was very patient and helpful. He was awesome! Thank you! | |
| 1/19/2022 | Bendon's diagnosis skills are amazing! 🙂 | |
| 1/18/2022 | Very quick response & troubleshooting | |
| 1/17/2022 | Malan was very professional & helpful.Great service & done quickly. Thank you Malan! | |
| 1/17/2022 | always fast moving reponses and never judgy when I make a mistake!!!!! | |
| 1/17/2022 | Excellent service - always!!!!!He is so courteous, quick to fix the problem and not much of a wait time. | |
| 1/17/2022 | Got it fixed quickly | |
| 1/14/2022 | Found the missing files quickly. Thanks, | |
| 1/14/2022 | Plain and simple... Sanvir. he is fantastic. Always very helpful and patient. He is the best!! | |
| 1/13/2022 | Brendan was wonderful to work with! | |
| 1/13/2022 | Weston is always very helpful, knowledgeable and always resolve the issue. | |
| 1/12/2022 | Very helpful and patient as I attempted to navigate things over the phone. | |
| 1/11/2022 | Extremely courteous | |
| 1/11/2022 | Courtesy and professionalism | |
| 1/11/2022 | Cloud and Proactive Teams jumped all over this and resolved within minutes - Thank you James K and Christiaan d | |
| 1/11/2022 | Fantastic support!!!! | |
| 1/10/2022 | Sage update went great, fastest we've ever done the yearly update. Everything went smooth. Chad knocked it out of the park as he usually does. | |
| 1/10/2022 | Kim is awesome! She did a great job | |
| 1/7/2022 | Malan did a great job! | |
| 1/6/2022 | it went great! | |
| 1/6/2022 | Weston isAwesome | |
| 1/6/2022 | Quick efficient response. | |
| 1/6/2022 | Thank you for the quick response. All is good. | |
| 1/5/2022 | Fantastic extra mile kind of assistance....from Derek West to everyone else that contributed.Thank you! | |
| 1/5/2022 | James was great, and quick.Thanks for the help | |
| 1/5/2022 | Quick and efficient - Love it! | |
| 1/4/2022 | Sanvir is so awesome!He follows up, has a positive attitude, and works to resolve my computer issues. Thanks!! | |
| 1/4/2022 | Gareth came to my emotional rescue like a Knight in shining armor!!Very patient with me and very willing to stay in touch as I encountered little hiccups.Well done sir!! | |
| 12/29/2021 | Sanvir saved me hours of duplicated work. And he didn't even make me feel like an idiot - LOL :)Give the man a bonus!I always appreciate his assistance, but today he literally SAVED ME! | |
| 12/27/2021 | Sanvir was organized and helped me zip through my request - on an issue I have had before- in record time. Quick, easy and professional. | |
| 12/27/2021 | Chad knows what he is doing. Hequickly diagnosed the issues I experienced and quickly solved it | |
| 12/24/2021 | So grateful Malan called me over the holiday so that I could get into Outlook....it was user error not having my correct password. Thank you, Malan! | |
| 12/23/2021 | Got everything done with patience with me! | |
| 12/21/2021 | Brendan was of great assistance and from the looks of it, the issue got resolved. | |
| 12/16/2021 | AWESOME!!! Listened to and understood the issue first, then immediately fixed. Stress-free and super nice! | |
| 12/16/2021 | Great service. Thanks. | |
| 12/16/2021 | Rapid Response and Rapid Fix!! | |
| 12/15/2021 | Super quick and easy! Great communicator! | |
| 12/15/2021 | Always prompt and friendly. 🙂 | |
| 12/13/2021 | Jennifer was nice and patient as I worked on getting both of my computers access to the cloud. The issue was solved with no complaints. Thank-you! | |
| 12/13/2021 | Thank you for being so persistent in solving my issue. | |
| 12/13/2021 | It is always a pleasure to be helped by Sanvir. He is the best! | |
| 12/8/2021 | Kim was patient and friendly and fixed my problem quickly. Thank you! | |
| 12/8/2021 | Brendan Quickly resolved the issue. | |
| 12/3/2021 | It was quick and prompt and all my issues with the computer were resolved. Brendan was very professional and helpful. Thanks | |
| 12/3/2021 | Chad is awesome! 🙂 | |
| 12/3/2021 | Sanvir comes to the rescue again! Thank you for your quick and friendly assistance! | |
| 12/1/2021 | Got resolved in a very timely manner. Thanks Chad! | |
| 12/1/2021 | LOVE, LOVE, LOVE SANVIR! He is the one I know I can always count on to make my day less stressful! | |
| 12/1/2021 | Brendan is a jewel! He is so knowledgeable about all of our systems and is patient and kind when dealing with even dumb questions! He never complains when we throw last-minute stuff to him and he makes himself available to all staff to come to him with issues when he is here for the CSA. He, Eric and Wendy are are "go-to" MIS people and they always come through for us. | |
| 12/1/2021 | Malan did an excellent job gathering the requested info in a very timely manner! | |
| 11/30/2021 | Brendan did a great job of assessing the issue and truly fixing the problem instead of just a quick fix. He was very responsive and listened to my concerns. Truly a great interaction! | |
| 11/29/2021 | Prompt and efficient as always! Thanks! | |
| 11/29/2021 | Malan was great. Response was quick and resolution was great. | |
| 11/23/2021 | Brendan is extremely patient and pleasant! | |
| 11/19/2021 | Very quick and efficient team! | |
| 11/19/2021 | The MIS technician was excellent got everything done. | |
| 11/19/2021 | Great job as usual | |
| 11/19/2021 | Weston is great | |
| 11/17/2021 | Chad is a great IT technician. He takes care of the issue straight to the point. On top of that, he is also very kind. Two thumbs up. | |
| 11/17/2021 | Jennifer is the BEST. | |
| 11/16/2021 | Quick and efficiently resolved. | |
| 11/12/2021 | Fantastic! | |
| 11/12/2021 | Malan, our tech is so proficient, prompt to get issues resolved and such a pleasant personality. Superb! | |
| 11/12/2021 | Sanvir was fast, friendly and helpful as always! | |
| 11/12/2021 | Great troubleshooting efforts despite multiple problems with factory stalled software compatibility. Top rate service and communication throughout the process. | |
| 11/11/2021 | Superb client care and IT support. | |
| 11/11/2021 | Excellent service - so happy with MIS!! | |
| 11/11/2021 | I made a mistake and Sanvir walked me through it very patiently! | |
| 11/8/2021 | Immediate response and thorough explanation! | |
| 11/8/2021 | Chad is so knowledgeable . He does a great job of helping me with computer problems. Thanks to Chad for getting my audio going on my computer. | |
| 11/8/2021 | Weston is Amazing, Great Job | |
| 11/5/2021 | SUPER FAST response!!! MIS consistently makes business back-office technology so much easier! | |
| 11/5/2021 | Sanvir is always so responsive and understands the issue. He also ALWAYS listens to the problem in order to find the correct solution. | |
| 11/4/2021 | Super fast responses!! | |
| 11/3/2021 | Kim was able to keep the others in the office from calling me crazy because she found the problem. | |
| 11/2/2021 | excellent service! | |
| 10/29/2021 | As always, I immediately talked to someone and got the issue resolved! | |
| 10/29/2021 | Jennifer was very friendly and helpful! | |
| 10/28/2021 | My experience was very pleasant! | |
| 10/28/2021 | The customer support service was excellent. As always, Kim was on point with assistance and completing the tasks. | |
| 10/28/2021 | Thank you so much Weston! I really appreciate you, as always! Thank you for being so kind and quick to respond! | |
| 10/27/2021 | Excellent service! | |
| 10/26/2021 | The tech is always very helpful in resolving my issues. | |
| 10/25/2021 | FAST Response time | |
| 10/22/2021 | Thanks for getting this done so fast for me! | |
| 10/22/2021 | WESTON is AWESOME THANK YOU | |
| 10/22/2021 | Sanvir always comes through for me...he's the best! | |
| 10/22/2021 | Duncan Keevy is a very kind and professional IT support agent who will ensure that the customer's technical problems are appropriately addressed and solved. It's great to work with people like this. | |
| 10/20/2021 | Super fast! | |
| 10/18/2021 | Chad is always very helpful and did a great job with getting me back up & running on my laptop once Lenovo returned it. The prep work he did prior to me releasing my computer to Lenovo was Awesome & it eliminated the anxiety with getting it back and setting things back up the way they used to be for ease of use. Thanks So Much for capturing all the required steps for all the items that allowed for the transition back & forth to run smoothly!!! | |
| 10/15/2021 | Problem was quickly solved. Working fine now. | |
| 10/15/2021 | Thanks Brendan for coming to the rescue again! | |
| 10/15/2021 | I love working with Duncan. Took forever to figure this issue out with the makers of the software and Duncan was diligent through the entire process. Super attentive and really knows his stuff | |
| 10/14/2021 | Good support. Knowledgeable person. | |
| 10/12/2021 | Top notch service always!! | |
| 10/11/2021 | Emory was thorough, patient and professional. It was great working with him! | |
| 10/8/2021 | Kim Mushonga was AMAZING!! She really knows her job and has the best professional yet personable attitude. She is huge asset to your company. Thank you, Ms Kim!! P.S. I absolutely love her accent lol | |
| 10/8/2021 | Malan was great! I have been going crazy thinking the problems I was having were user errors, as usual. Thanks, Malan! | |
| 10/8/2021 | Emory is always so professional & helpful. Thank you! | |
| 10/7/2021 | Chad figured out the problem in record time! Thank you! | |
| 10/7/2021 | Excellent service - prompt and efficient. Always. | |
| 10/6/2021 | Weston always fixes issues that I have here in Roswell. He is the best. | |
| 10/6/2021 | Very helpful and pleasant to speak with during the phone call. | |
| 10/6/2021 | It was a simple fix. I was caught up with so much complex tasks, that I forget how to do simple things. | |
| 10/5/2021 | Roy and Weston were cordial (as always), willing to help with a minor issue, and got me back on track quickly! | |
| 10/5/2021 | Tim was very helpful and professional. | |
| 9/30/2021 | Neil did a great job! | |
| 9/30/2021 | Chad made it all very easy to get my laptop ready for shipment & also helped me mirror items from my laptop over to the spare so it is more user friendly. Thanks Chad!! | |
| 9/29/2021 | Duncan is so nice and helpful! | |
| 9/29/2021 | As usual, Emory didn't stop until he had resolved the issue. | |
| 9/29/2021 | Good quick work. Great customer service and pleasant attitude from Duncan | |
| 9/29/2021 | Thank you for the quick response.... | |
| 9/29/2021 | Emory was very professional, helpful, patient & walked me though what he was doing. | |
| 9/28/2021 | quick response to fix the issue. | |
| 9/27/2021 | The great thing is that Duncan has a very favorable relationship with Casey at FAME and they worked it out together and very fast. | |
| 9/27/2021 | Emory saved me a drive to the office. Greatly appreciate his willingness to stick with the concern until he had a resolution. | |
| 9/27/2021 | Great Job by Weston | |
| 9/27/2021 | FAST | |
| 9/24/2021 | I was able to sign in with the code for Adobe and change my account. | |
| 9/24/2021 | Chad was great. He spent over an hour on the phone with me and our QB vendor to resolve an issue and when they said there was nothing more to be done, Chad never gave up until the matter was resolved. | |
| 9/24/2021 | Chad was awesome!!! Had me fixed within seconds!!! | |
| 9/23/2021 | Malan is the bomb! | |
| 9/23/2021 | fast and easy! | |
| 9/23/2021 | Jennifer is really great to work with and is patient as a teacher for new items or reminder of items previously shown to us. All of these proactive items helped reduce my anxiety with potentially having to set my computer features up again because I would not remember these items. Thank you Jennifer! | |
| 9/23/2021 | Sanvir was friendly, efficient and resolved my issue in short order. What more can one ask from a help desk? This was my first time submitting a ticket and was stunned to receive support so quickly. Thank you! | |
| 9/23/2021 | Sanvir was very helpful and patient, and he corrected all of my problems! | |
| 9/22/2021 | It was a pleasure to work with Kim. She completed the requested tasks on point. | |
| 9/22/2021 | Thanks Brendan! You always come through! | |
| 9/22/2021 | Quick! Thank you | |
| 9/22/2021 | Chad was very helpful as he always is. Thank you so much, Chad. | |
| 9/21/2021 | Excellent! Project was handled very proficiently and professionally. We are very pleased. | |
| 9/20/2021 | Malon was very Helpful! | |
| 9/20/2021 | Kim is always great to work with on our IT items. Thank you! | |
| 9/20/2021 | I was able to gain access to our software that I use daily. For some reason it had become non responsive. | |
| 9/17/2021 | Great experience! Chad was quick to find a solution. | |
| 9/16/2021 | Jennifer was prompt and great at assisting! | |
| 9/14/2021 | Kim was great. Now I can run certain reports while on the road! | |
| 9/13/2021 | Easy to deal with and resolved my issue promptly | |
| 9/10/2021 | Thank you so much! Excellent service as always 🙂 | |
| 9/9/2021 | Chad's enthusiastic approach to solving my issue is top-level service. Within 30 minutes of submitting my issue, he was on top of it and getting it resolved. A+, he gets the shiny gold star of the day from me. | |
| 9/9/2021 | Fast dependable responses to our service needs. It is much appreciated. | |
| 9/8/2021 | Wendy is amazing ... as usual! | |
| 9/8/2021 | Problem solved. Thank you! | |
| 9/7/2021 | Sanvir was professional and helpful. | |
| 9/2/2021 | Chad man's excellent service is the best | |
| 9/2/2021 | Timely response and excellent service! Thank you. | |
| 9/2/2021 | Quick response! | |
| 9/1/2021 | Excellent service | |
| 9/1/2021 | Thank you Malan! You are always quick to take care of all our crazy spam and phishing emails. | |
| 9/1/2021 | Brendan is great at solving our problems and explaining how to fix things. He makes himself available to staff by walking around and checking in on folks. Very capable and friendly. Thank you Brendan! | |
| 8/27/2021 | Quick answer. Thanks! | |
| 8/25/2021 | Technical support that MIS offers is great. The support team specialist Kim was very knowledgeable and very kind and supportive at assisting with VPN setup. It's great to work with people like this. | |
| 8/25/2021 | Shannon wanted me to let you know that she really likes how Brendan walks around and checks in with folks at their desks. He is very accessible and she appreciates it! | |
| 8/24/2021 | Friendly and knowledgeable staff. | |
| 8/23/2021 | Neil got the job done. Thanks Neil as always !! | |
| 8/20/2021 | Very fast response | |
| 8/19/2021 | CHAD saved my life by finding a file Tania and I had worked 2 hours on! Thank you CHAD!!!! |
|
| 8/18/2021 | thanks for the time spent to troubleshoot and get the phone working without issues 🙂 | |
| 8/17/2021 | Thank you Chad for responsiveness and giving me ease of mind | |
| 8/16/2021 | Very Helpful! | |
| 8/16/2021 | For someone like me, anything IT related is quite frustrating. Sanvir and Neil showed up with loads of patience, even in the face if my impatience 🙂 | |
| 8/16/2021 | Neil pinpointed the problem and fixed it by uninstalling and reinstalling Citrix. A quick resolution, as always!! | |
| 8/15/2021 | Cloud Team (Santosh) did really good job, especially as this was submitted and completed afterhours, getting this done in a timely and professional manner - THANK YOU | |
| 8/14/2021 | THANKS FOR YOUR HELP! | |
| 8/13/2021 | Sanvir gets 10 gold stars for his detective work on this ticket! Thank you for restoring my calendar! | |
| 8/12/2021 | Friendly and fast | |
| 8/12/2021 | Sanvir did an excellent job of getting me back in the cloud and helping update some programs. | |
| 8/12/2021 | Great help from Sanvir, once again. | |
| 8/11/2021 | Quick, professional & kind! | |
| 8/11/2021 | Another great job.... | |
| 8/10/2021 | Chad is awesome! | |
| 8/10/2021 | Thanks Neil!! I really appreciate you timely response and your being able to find the emails for me. | |
| 8/10/2021 | Chad is an all-star as always. | |
| 8/9/2021 | Kim was great. She kept at it until I had what I needed, and it didn't take her long. | |
| 8/9/2021 | Great work. | |
| 8/9/2021 | Kim was a great help and showed me the correct way to back up emails for people. Kim is very knowledgeable and a great addition to the team. | |
| 8/9/2021 | Sanvir was exceptionally quick and efficient :)!! Great service from him this morning! | |
| 8/6/2021 | Tim did an outstanding job working with me on this setup. | |
| 8/6/2021 | Kim really took the time to research how to decrypt my password, showed me and made sure I knew the process. Thank you, Kim! | |
| 8/5/2021 | Brendan Holmes was outstanding and almost solely responsible for the successful completion of this project | |
| 8/5/2021 | I wonder if you ever get tired of hearing how wonderful Robin is? He is always so helpful and has such an amazing and positive disposition! He handles issues with such ease...I am back up and running in no time! | |
| 8/5/2021 | Santosh was very helpful and responsive. | |
| 8/4/2021 | Quick and easy! | |
| 8/4/2021 | Sandvir was patient and thorough in resolving my issue. As always, very friendly and polite. | |
| 8/4/2021 | Punctual and professional. Neil was great help. | |
| 8/2/2021 | Robyn is always the beat and most polite person to speak with. He will put you in a better mood after speaking with him! | |
| 8/2/2021 | Thanks for marking this SPAM! | |
| 7/30/2021 | Chad checked several different approaches to solve my speed problem. Always helpful and thorough. | |
| 7/29/2021 | Kim was very helpful and continually worked on the issue until it got resolved, even when it took longer than expected. | |
| 7/29/2021 | Great job, timely resolve! | |
| 7/29/2021 | Thank you so much Jennifer! You are awesome. | |
| 7/27/2021 | Fast and great service | |
| 7/27/2021 | Quick response & awesome customer service. Thanks |
|
| 7/27/2021 | The issue was resolved quickly. thanks. | |
| 7/26/2021 | Always very helpful and quick to resolve the problem. Thanks! | |
| 7/23/2021 | Prompt to shut down on scheduled time and quick restoration when we were ready. | |
| 7/22/2021 | Quick and courteous. Derek knows the way! | |
| 7/22/2021 | So, SO happy | |
| 7/21/2021 | John is great. Knows what he is doing. Very helpful. | |
| 7/21/2021 | Fast service | |
| 7/20/2021 | Kind and courteous support person. Problem cleared quickly. | |
| 7/20/2021 | Very helpful, friendly and quick to resolve the problem. Thanks! | |
| 7/19/2021 | Chad was quick and very communicative | |
| 7/19/2021 | Thank you Malan for your help! You did a great job getting my laptop running more efficiently. Have a great day! | |
| 7/16/2021 | Robin assisted me with a ticket today that required a great deal of skill and patience, and he exhibited both. He was very personable throughout the process and explained the steps he was taking to resolve the issue. Perhaps more importantly, even though the problem was 100% the result of user error, Robin never made me feel bad about it and seemed genuinely eager to help. I know it was his job to resolve the issue, but he made the conscious choice to be very pleasant about it, and I'm so grateful. | |
| 7/15/2021 | Robin took care of my issue quickly and was very mindful of my time. | |
| 7/15/2021 | I'm always happy with the service I give myself 🙂 | |
| 7/15/2021 | Tech was helpful. | |
| 7/15/2021 | Well done TEAM MIS! | |
| 7/14/2021 | Chad was his usual perfect awesome self! | |
| 7/13/2021 | kind, courteous service, as always, from Wendy! | |
| 7/12/2021 | ROBIN is ABSOLUTELY the BEST. Well informed, patient, answers all my questions, great customer service, friendly but professional and he fixes my computer problems in a timely manner every time. He is a great representative for your company. |
|
| 07/08/2021 | Robin was very helpful, friendly, and patient. He fixed both issues I was having! | |
| 07/08/2021 | Very quick response to the request and a very fast repair. | |
| 07/08/2021 | I always appreciate the stellar customer service and efficiency of solving issues. Thanks so much Tim! | |
| 07/08/2021 | Thank you for all your help! | |
| 07/07/2021 | Robin was great - Thanks for the help! | |
| 07/07/2021 | Quick response! | |
| 07/07/2021 | Neil got to me quickly and resolved my issue with speed and his usual courteous manner | |
| 07/07/2021 | Kim got the issue fixed quickly! I love working for a company that uses MIS! You guys are so efficient and easy to work with! | |
| 07/06/2021 | Timely solution to our IT needs, and helping us determine an efficient fix for the proble. | |
| 07/06/2021 | Quick question. Quick answer. That's the way it should work. Thanks. | |
| 07/06/2021 | Justin stayed on top of the situation to avoid an outage at our firewall/vpn. | |
| 07/06/2021 | Robin worked his magic as he always does and got Change Order back up and running in a matter of minutes. | |
| 07/01/2021 | I could not see what any of the icons said but I will just say that Chad is the best. He worked on the issue until it he found a solution to the problem. He then worked with me patiently to help me understand placing a call on park and how the receiver will retrieve the call. 6 stars. | |
| 06/30/2021 | Kim was extremely helpful with getting me set up to use the spare laptop after getting me "unlocked" with username/pw issues and managed to calm my frazzled nerves due to being without computer access & I had 2 client priority items that needed to be addressed this morning. It is unknown at this time what is going on with my new laptop that was working just fine yesterday & now will not boot up at all. Thank goodness for the spare laptop & for the support at MIS! | |
| 06/30/2021 | Kim fixed the situation while I was at lunch and now I can check the cisco connect tonight from home. Thanks Kim! 🙂 | |
| 06/30/2021 | Nice work Santosh! Quick response! Clear communication! | |
| 06/30/2021 | Awesome as usual. Extremely polite. Very patient. Did not give up! | |
| 06/29/2021 | Awesome, I appreciate you all for getting this resolved so quickly. | |
| 06/29/2021 | As always, Robin delivers friendly and professional service!! | |
| 06/28/2021 | Once again, all good stuff! Almost immediately after I emailed MIS, Neil called me, but I had stepped away from my desk. I called him back and he got to work solving the problem, which he discovered was not on my end. He even gave some suggestions as to how the other person could fix the problem on her end. Thank you! | |
| 06/25/2021 | Thanks for the speedy response! | |
| 06/25/2021 | Expert help and dedication to getting me up and going. | |
| 06/25/2021 | Kim Mushonga did a great job! Thank you! | |
| 06/25/2021 | Sanvir was great. He was assisting me with another issue yesterday and inquired about the open ticket I had related to my EPIC issues. He said he had some ideas and needed access to my system for 30-40 minutes. I don't know exactly what he did, but it worked. This has been perplexing many people for over a week now and is a workflow issue. It is now fixed and I am fully operational again. Thank you, Sanvir, for being wiling to continue to try to solve this issue. | |
| 06/25/2021 | CHAD IS STUPENDOUS! | |
| 06/24/2021 | Weston is Awesome | |
| 06/22/2021 | Great as usual! | |
| 06/22/2021 | quick response & resolve! | |
| 06/22/2021 | Chad is the best! Always so helpful and patient. Really appreciate how professional and kind he is. Thank you so much for your help, Chad. | |
| 06/22/2021 | Chad is always very helpful! He really listens to customer and makes sure he answers the question correctly! THANK YOU | |
| 06/22/2021 | I appreciate the help in getting back to work 🙂 | |
| 06/18/2021 | I clicked on the wrong Icon initially. I had a great experience. Robin always does an awesome job! | |
| 06/17/2021 | It was very quickly and easily resolved by Kim. | |
| 06/16/2021 | Thanks! | |
| 06/16/2021 | Malan was a pleasure to work with. Very courteous and knowledgeable so the process went quickly | |
| 06/16/2021 | Robin very patient, cheerful & helpful, as always! 🙂 | |
| 06/15/2021 | Robin did a fantastic job chasing down a solution to a problem I was having with the new Windows Server platform we recently moved to. When I was ready to give up, Robin kept looking for a solution and actually called me back with the solution when I wasn't even expecting a call back from him. My thanks to Robin for his tenacity and exceptional customer service. | |
| 06/14/2021 | Awesome, Weston always knows what to do to fix the problem. Yea Weston! | |
| 06/14/2021 | Very helpful fixing my issues. Thank you! | |
| 06/14/2021 | Quick response and quick resolution | |
| 06/11/2021 | Sanvir immediately diagnosed the problem and proposed a solution. When I obtained and forwarded to him the necessary information from the software provider, he implemented the solution. | |
| 06/10/2021 | Another great experience with Chad (as per SOP) | |
| 06/10/2021 | Great Service with Quick Resolution! | |
| 06/09/2021 | Completed quickly and promptly! | |
| 06/09/2021 | Very quick | |
| 06/08/2021 | Chad absolutely nailed it AND even showed me how to correct in the future - that is servant leadership! | |
| 06/08/2021 | Great Fast Work. Thank You Weston | |
| 06/08/2021 | Great job Neal! | |
| 06/08/2021 | Sanvir always goes above and beyond to correct the root problem and not just use a "band-aid" fix. He's persistent in his research and problem-solving. He also does all of it with such professionalism and friendliness at the same time. | |
| 06/07/2021 | Sanvir always is so calm, asks great questions and pursues all kinds of potential fixes it seems at the same time! He says time he needs to work something so expectations are clear. a TRUE problem solver. | |
| 06/04/2021 | Sanvir was quick to respond and resolve my issue. | |
| 06/02/2021 | Thanks for the timely response! Malan did a great job of troubleshooting along with the Comcast tech and got the problem resolved in a timely manner. | |
| 06/02/2021 | Service was quick and solution was easily found. | |
| 06/01/2021 | Responded immediately. Thank you very much! | |
| 06/01/2021 | Kim did GREAT with quickly identifying my issue with using the wrong port for connecting to the docking station. Thank you! | |
| 05/28/2021 | Thank you Sanvir! You are so knowledgeable and patient! | |
| 05/27/2021 | I feel like a broken record here, but again, I appreciate John's knowledge and patience when he's helping me out. Thank you AGAIN!! | |
| 05/27/2021 | Thank you so much for your prompt response!!! | |
| 05/26/2021 | Sanvir is very good at what he does from a technical standpoint and has a very nice demeanor. Great job Sanvir! | |
| 05/25/2021 | I appreciate the good responsiveness! | |
| 05/25/2021 | Kim was super patient and helpful! | |
| 05/24/2021 | Chad is awesome! 🙂 | |
| 05/21/2021 | Roy is always pleasant and helpful with assisting with my computer issues. Please tell him Thank you. | |
| 05/20/2021 | Always great customer service! | |
| 05/20/2021 | Robin is always delightful and very helpful. | |
| 05/20/2021 | Great Customer Service Thank You Weston | |
| 05/20/2021 | My ticket was addressed within 15 minutes of me submitting the request. Jennifer was great and solved the issue in a pinch. A+ service! | |
| 05/18/2021 | Kevin arrived on time, worked quickly, helped me with a configuration issue as we were testing connectivity | |
| 05/18/2021 | Duncan very patient, diligent and courteous. Got the job done x2!! 🙂 | |
| 05/18/2021 | Robin is so helpful, efficient and kind! Does he ever sleep? I have had help from him at all hours of the day and late night! LOL, super guy! Always a pleasure hearing his voice on the line! | |
| 05/17/2021 | Weston Rocks!! | |
| 05/17/2021 | As always, someone started working on my problem right away and solved it very quickly. Thank you! | |
| 05/17/2021 | Thanks for your help. Great service from Jennifer! | |
| 05/17/2021 | Very quick response to my call. Very quick resolution. Thank you! | |
| 05/12/2021 | Thank you so much Robin and Brendan! Really appreciate your quick response time and helping getting us back online so quickly! You both are awesome! I really appreciate you all. | |
| 05/12/2021 | As expected, the MIS support team continues to deliver excellent support, keep up the good work! | |
| 05/12/2021 | Neil kept at the problem until he resolved my issue. | |
| 05/11/2021 | quick, friendly service | |
| 05/11/2021 | The Tech I worked with made the experience pleasant! | |
| 05/11/2021 | Thank you so much Mr. Robin for your outstanding customer services. | |
| 05/10/2021 | Robin is a gem! He fixed up the issues I was having, and now I'm back at work! Thank y'all so much!!! 🙂 | |
| 05/10/2021 | thank you for the fast assistance and support. | |
| 05/10/2021 | Sanvir was confident in the issue and resolved quickly. Users reporting the issue were communicated with directly. I was able to stay focused on-boarding a new hire this morning. Great coordination this morning! Thank you! | |
| 05/07/2021 | Neil did a great job. Helpful and informative and completed the task as needed. Also was very patient as our downtime ended up being longer than expected. | |
| 5/5/2021 | Sanvir is a favorite at Evermark. | |
| 5/5/2021 | Robin makes the experience enjoyable. great attitude | |
| 5/4/2021 | Weston is AEWSOME .He got me all fixed up & working again . | |
| 5/4/2021 | Sanvir helped quickly to solve my issue. Well done. | |
| 5/3/2021 | Prompt reply to my call and prompt on time follow up. Thanks! | |
| 4/30/2021 | Chad was responsive and stuck with the issue until he found a solution. Great work! | |
| 4/29/2021 | Great Customer Service,,,,, thank you! | |
| 4/28/2021 | Did a great job--very quick | |
| 4/28/2021 | Very nice to work with! | |
| 4/27/2021 | Solve the problem quickly. | |
| 4/27/2021 | It was fast and perfect! Thank you | |
| 4/27/2021 | very helpful and friendly | |
| 4/27/2021 | Quickly handled the issue and communicated well. | |
| 4/26/2021 | Thank you for the quick response! | |
| 4/26/2021 | Chad is an awesome! | |
| 4/26/2021 | Very timely! Thanks! | |
| 4/23/2021 | Duncan is the best! | |
| 4/23/2021 | super fast and solved the issue immediately | |
| 4/22/2021 | Good response. Courteous and effective discourse. And obviously, a successful outcome.Thanks much | |
| 4/22/2021 | Response was very prompt. Mr. Joubert understood the reported problem and efficiently corrected it. He did not terminate the assistance, however, until we checked to ensure related applications were also working properly. Two were not, which would have required another request if he had not been thorough. Again, he was efficient in acquiring the information needed and getting everything working properly. He was thorough and accurate in his work and courteous with my time. I cannot think of any way the service could have been better. | |
| 4/22/2021 | Tech was able to fix my system without any interruption. He was able to explain what was going with my system where I was able to understand. | |
| 4/21/2021 | Robin is quick to help. Even better, he always helps me keep my sense of humor. Thank you Robin! | |
| 4/21/2021 | Great job and great response time Thank you | |
| 4/20/2021 | Prompt service and problem was solved quickly. | |
| 4/20/2021 | great customer service! | |
| 4/19/2021 | Thanks, problem solved! | |
| 4/19/2021 | Very thorough and helpful! Thanks Neil! | |
| 4/19/2021 | Great, efficient service. | |
| 4/16/2021 | quick as usual -Thank you | |
| 4/15/2021 | Thank you . well done and quickly | |
| 4/15/2021 | Thank you - Grateful for your help | |
| 4/14/2021 | Thank you Chris! I appreciate that you remoted in and resolved the issue. I always get great service with the MIS techs. 🙂 Shannon | |
| 4/14/2021 | Awesome as always | |
| 4/14/2021 | Quick, professional service and a friendly knowledgeable rep! | |
| 4/13/2021 | Excellent customer service as always! Thank you! | |
| 4/12/2021 | Neil helped me out quickly and professionally | |
| 4/12/2021 | great service and fast | |
| 4/12/2021 | Very good customer service! Thank you. | |
| 4/12/2021 | fast and excellent service | |
| 4/9/2021 | Love working with Sanvir. He is always knowledgeable and gets my computer fixed in no time. | |
| 4/9/2021 | chad did a great job and the working of this ticket proved how it is possible to resolve issues in an O365 environment with global admins and non admins working together | |
| 4/8/2021 | Weston is always professional and very knowledgeable, a pleasure to work with! | |
| 4/8/2021 | Awesome group | |
| 4/8/2021 | Nice work Chad! | |
| 4/7/2021 | Ticket issued completed and enjoyed speaking with the staff. | |
| 4/6/2021 | 3Ps Pleasant-Professional-Polite | |
| 4/5/2021 | very prompt | |
| 4/5/2021 | Nice work - fast! | |
| 4/5/2021 | Chad called back quickly and determined there was no problem with the best practices analyzer results. I can go back to work with a clear conscience now. | |
| 4/5/2021 | As always, Duncan was extremely efficient and super friendly! 🙂 | |
| 4/5/2021 | Very helpful and quick response time! | |
| 4/2/2021 | Thanks Awesome Job!!! | |
| 4/1/2021 | Prompt response and correction of the issue. Thank you. | |
| 3/31/2021 | Kevin did an AWESOME JOB | |
| 3/31/2021 | You guys are great -Thanks! | |
| 3/31/2021 | Chad is very efficient, and effective with his process. | |
| 3/31/2021 | Really good job James Kirk - really stayed with this until resolution - thank you also to Chad for the assist in the end! | |
| 3/30/2021 | Wes was great and extremely helpful! Couldn't have asked for better service, thank you! | |
| 3/30/2021 | Robin is a delight to work with! He always follows through with his promises and gets the answers needed, even if its not the answer you want! I'm happy when I get him as a tech because I know he's knowledgeable and if he doesn't know he will figure it out! | |
| 3/29/2021 | Thank very creative fix! | |
| 3/29/2021 | James is awesome! | |
| 3/29/2021 | Fast resolution and follow up to make sure 3CX was still working correctly! | |
| 3/26/2021 | Enjoyed working with Tim. He was very helpful, accomplished what I needed, and made sure I had no other issues that he could assist with before ending our call. | |
| 3/25/2021 | Jennifer, did an excellent job setting up the laptop to connect to the Drives at work in a time record. I appreciate all she does at work with our team design to let us work fast and smoothly. Ninhoska Gentry. | |
| 3/25/2021 | Prompt and friendly technician. | |
| 3/24/2021 | Chad was a great help! Thank you! | |
| 3/24/2021 | Thank you Robin, I appreciate the great support you always provide me. 🙂 | |
| 3/24/2021 | Tim is a superstar! I greatly appreciate the assistance with resolving my default printer issue. | |
| 3/23/2021 | Best service. Thanks | |
| 3/23/2021 | Great service | |
| 3/19/2021 | Sanvir! He is the absolute best. Always helps with a calm, positive and persistent problem-solving attitude. | |
| 3/19/2021 | Super friendly and FAST!!! Can't say enough good things about the people I interact with! | |
| 3/19/2021 | Chad focused on getting us back up and working as a priority and it was a great relief to get this early to work crowd back to work. | |
| 3/18/2021 | Weston is always very knowledgeable and quick to solve our IT issues. | |
| 3/17/2021 | Robin was absolutely FANTASTIC. He made the whole process enjoyable. No stress and such a delight to work with. So grateful for his help! | |
| 3/17/2021 | We know that we can always count on Robin to get the job done no matter how big or small. | |
| 3/17/2021 | Sanvir Lochan was very professional and helpful when upgrade Caddtools 12 for my adobe programs. | |
| 3/17/2021 | Robin was GREAT as always! He knew immediately what the issue was and got it fixed along with helping another team member with the same Microsoft Outlook issue. Then while he was finishing up with the team member, the conf room computer got locked up during a Client Meeting and he quickly pivoted to help us get that unlocked so the advisor could continue with the meeting. Just Excellent & Much Appreciated! | |
| 3/16/2021 | Robin was amazing to work with and he took the time to ensure my issue was resolved! | |
| 3/16/2021 | Can't say enough great things about John. He is so flexible and happy to help however he can while he's here. Whenever there is a hiccup in the plan for the day, he adjusts without missing a beat., I truly appreciate him. | |
| 3/16/2021 | It is comforting to have IT support desk professionals who answer simple questions without making me fee like an idiot, even though I should have realized what I did. | |
| 3/16/2021 | My issue was resolved instantly. Weston is always very responsive and knowledgeable. | |
| 3/15/2021 | Tim was very helpful and patient in helping me fix my issue I was having with Outlook. | |
| 3/12/2021 | Robin is great to work with. He is professional and a nice tech to work with. 🙂 Thank you for your help today Robin. Shannon | |
| 3/12/2021 | Neil solved my problem quickly! Thank you! | |
| 3/12/2021 | Very friendly service. 🙂 | |
| 3/10/2021 | Love working with Neil. He is very knowledgeable about the system. He updated my system very quick. | |
| 3/10/2021 | Quick response, Quick fix, and amazing support. | |
| 3/10/2021 | Duncan was quick to assist and sorted my problem in 2mins. Thanks Duncan! | |
| 3/8/2021 | The tech support person with whom I spoke was very knowledgeable and patient with a bit of a unique situation. | |
| 3/8/2021 | Sanvir was awesome! | |
| 3/8/2021 | knowledgeable, quick, efficient and friendly! | |
| 3/8/2021 | The issue solved, the team is very professional. | |
| 3/8/2021 | Easy to Access and quick to help out. Thank you Chad and Duncan! | |
| 3/5/2021 | Tim was awesome and resolved all my issues! | |
| 3/4/2021 | Westy is the best IT guy ever. | |
| 3/4/2021 | Quick response. Also, Mr. Makombe assisted me to set up AppRiver Secure Mail. He was patient and thorough. Thank you!! | |
| 3/4/2021 | Malan was great, it took him no time to identify my issue and resolve it. I was back on my way working along in no time. Thanks! | |
| 3/3/2021 | Derek does a great job of explaining things and making sure his customers understand exactly what he is telling them. One of the best account reps we have inclusive of all of our vendors and service providers. | |
| 3/3/2021 | efficient and helpful as always | |
| 3/3/2021 | Thank you as always for your wonderful help! 🙂 | |
| 3/3/2021 | it was perfect! my issue was resolved swiftly and with ease | |
| 3/3/2021 | The whole staff was very patient throughout the frustrations...Thanks! Robin was especially helpful in understanding my special requests! | |
| 3/3/2021 | Prompt , patient and effective. That is how I would describe my interaction with Tim. | |
| 3/2/2021 | Consistently delighted by working with the MIS team. | |
| 3/1/2021 | Wow! if Robin hadn't been so diligent and patient, our month-end would have had such a rough start! | |
| 3/1/2021 | Robin is awesome! great personality and very helpful! | |
| 2/26/2021 | Wendy was able to directly transfer me to Tim to get my issued resolved. Tim was very nice and respected my time as he fixed my issue. I appreciate your help! | |
| 2/26/2021 | Chad was great to work with and he had the issue fixed quickly. | |
| 2/26/2021 | Tim was awesome! Thankful for the assistance and wealth of knowledge. | |
| 2/24/2021 | YOU GUYS ARE ALWAYS FAST AND THOROUGH!! | |
| 2/24/2021 | Excellent Job Great Service | |
| 2/24/2021 | Jennifer did a great job helping with my problem. | |
| 2/19/2021 | Robin did a great job...very responsive and coordinated a response with others on the MIS team to get the backup folder restored quickly. | |
| 2/19/2021 | Robin was very helpful in teaching new formats and revising my laptop system to enable the best working conditions! Thanks so much! | |
| 2/18/2021 | WOW! Super great. | |
| 2/18/2021 | Chad is awesome! | |
| 2/18/2021 | Malan is always great to work with! | |
| 2/17/2021 | Neil is very helpful! | |
| 2/17/2021 | Tim was very thorough and had good communication throughout his trouble shooting process. | |
| 2/17/2021 | Great response time-thank you. | |
| 2/17/2021 | Excellent Service | |
| 2/17/2021 | Always 100% satisfied with Sanvir's work!!! Fast, professional, and knowledgeable. Thanks!!! | |
| 2/16/2021 | Excellent response! Helped resolve an issue prior to a critical video call. | |
| 2/16/2021 | Tim was extremely patient and calm as well as very reassuring. He made me feel like he had a sense of urgency to get my issues resolved but took his time to get everything right. One of the best customer service experiences I've had. He made a horrible situation bearable and he was a delight to work with. | |
| 2/15/2021 | Robin is always polite and makes me feel less stupid. | |
| 2/15/2021 | Fast response-made it simple! | |
| 2/15/2021 | Quick and Friendly | |
| 2/12/2021 | Super helpful and so polite. Your employees are a pleasure to deal with. | |
| 2/12/2021 | Thank you to Sanvir for helping me resolve the issue I was having. | |
| 2/12/2021 | Neil worked hard on this to get it resolved! I really appreciate the help | |
| 2/12/2021 | Chad did a great job resolving my computer issue. | |
| 2/12/2021 | Robin was great! Awesome Service! | |
| 2/11/2021 | Very pleasant and informative | |
| 2/10/2021 | Chad was a pleasure to work with! | |
| 2/10/2021 | Very quickly resolved. Tim is great. | |
| 2/9/2021 | 🙂 Perfect | |
| 2/9/2021 | Robin was very helpful and quick response to solving my printer issue. Thanks Robin! | |
| 2/9/2021 | Awesome service. Thanks | |
| 2/8/2021 | Brendan is great! He was able to fix the issue and now I have a happy happy staff! THANK YOU | |
| 2/8/2021 | Neil was fast to respond and very nice! | |
| 2/5/2021 | Tim is fantastic! He is patient, courteous an respectful. | |
| 2/4/2021 | Tim was very kind, patient and helpful. Thank you. | |
| 2/4/2021 | You're always there for us!! Thank you Duncan and Derek! | |
| 2/4/2021 | Thanks for going above and beyond for us! | |
| 2/3/2021 | Neil was very helpful! Thank you. | |
| 2/3/2021 | We love Wendy!! | |
| 2/3/2021 | Sign did GREAT WORK! | |
| 2/3/2021 | Thank You So So So much! I could not have done it without your Expertise! | |
| 2/3/2021 | We love John's knowledge, patience and flexibility! | |
| 2/3/2021 | Great work and fast- Thank you ! | |
| 2/2/2021 | always great service. Top notch ! thanks ! | |
| 2/1/2021 | Great service- Fast | |
| 2/1/2021 | GREAT JOB AS USUAL | |
| 2/1/2021 | Simple fix and he took me through what I would be doing in total so I understood the time commitment....then walked me through each step. | |
| 1/29/2021 | Tim was very helpful! Thank you! | |
| 1/28/2021 | Duncan was great - friendly and helpful. | |
| 1/28/2021 | Westin was very helpful! | |
| 1/27/2021 | Great customer service and they always seem to make the fixes super quick! | |
| 1/27/2021 | Chad was very helpful and fixed my issue. | |
| 1/27/2021 | Chad is awesome! 🙂 | |
| 1/27/2021 | John is doing a wonderful job for us here at SWIA. Give him a pat on the back!! | |
| 1/27/2021 | Wonderful to have dedicated people ready to help bright and early. Thanks for being proactive and anticipating our needs. Chad is the best! | |
| 1/26/2021 | Service agent was professional and very helpful. All issues were resolved. | |
| 1/26/2021 | Its always a pleasure working with Sanvir. He is extremely helpful. He was able to help me get logged in on a different workstation so he could work on fixing the issue with my work station without taking time out of my work day. His notes were thorough and I appreciated the follow ups he provided via phone and via the ticket so I knew the progress of the resolution. | |
| 1/26/2021 | Thanks Tim for your patience. Great work ! | |
| 1/26/2021 | Great job investigating the usage notification to rule out a larger, potentially costly, issue. Thank you! | |
| 1/26/2021 | Even though Gareth could not help me because it was an Epic issue, my fault for not fully checking first before calling MIS, he was still willing to assist me in any other issues that I could have been experiencing at the time of our call and was willing to stand by as I tested all printer actions to determine that the issue I was having was in fact an Epic issue. Gareth was very patient and understanding. Thank you so much Gareth. I really appreciate you. | |
| 1/25/2021 | Quick friendly service that completely solved my issue. Thanks! | |
| 1/25/2021 | Tim Makombe was a great help. He was patient and persistent in finding a solution the problem at hand. I am very thankful for his help. | |
| 1/22/2021 | Jennifer was great with understanding what I needed and allowed me to just be called back once she resolved the problem vs. keeping me on hold. She also updated her team about the ticket emails that came out in error because there was nothing for me to log in and see on the ticket yet. Thank you! | |
| 1/21/2021 | Always awesome! | |
| 1/21/2021 | Sanvir is so helpful! | |
| 1/21/2021 | Prompt response and good job. Thank you. | |
| 1/20/2021 | Thank you again! Especially for no making me feel dumb when it's a simple answer! | |
| 1/20/2021 | Problem solved quickly! Thank you! | |
| 1/20/2021 | Sanvir is so knowledgeable and patient - I'm very grateful! | |
| 1/20/2021 | Weston is always responsive and resolves issue 100% | |
| 1/20/2021 | Robin is great as always! 🙂 | |
| 1/20/2021 | Very responsive. Thanks Guys! | |
| 1/19/2021 | Awesome and fast! | |
| 1/19/2021 | Great job by your service tech! Also, very prompt response! | |
| 1/19/2021 | Very helpful, troubleshooting made easy. | |
| 1/19/2021 | Great service- Malan was very helpful and patient | |
| 1/19/2021 | Fast response in the early morning hours-and, got me back up and running. | |
| 1/18/2021 | Sanvir always fast response. | |
| 1/18/2021 | Tim was very helpful and friendly. He also called me back today to make sure I still wasn't encountering the issue. I appreciate the follow up! | |
| 1/18/2021 | always fast and quick response. Thank you | |
| 1/18/2021 | Tim was able to correct my problem with Teams - Thank You | |
| 1/18/2021 | Sanvir resolved the issue very quickly. Thank you! | |
| 1/15/2021 | Weston was super patient and awesome at resolving my issue ! | |
| 1/15/2021 | Great Customer Service | |
| 1/15/2021 | Weston is Awesome! | |
| 1/15/2021 | excellent service! Thanks | |
| 1/15/2021 | quick and easy! | |
| 1/15/2021 | So helpful! | |
| 1/14/2021 | Our request was met by friendly staff and the problem was fixed in no time. | |
| 1/14/2021 | Tim was a great help! Thanks Tim! | |
| 1/13/2021 | You replied right away and took care of everything (and even included a detailed description/list of what you did). Thank you! | |
| 1/13/2021 | Support was very responsive and helpful | |
| 1/13/2021 | Tim was great! He was quick and courteous and called me back when he said he would. Thank you! | |
| 1/13/2021 | Neil was very helpful and checked multiple areas within the computer to make sure my issue was resolved. | |
| 1/13/2021 | The experience was wonderful. Just upset that the only other way is to upgrade to an updated version OR research about it, which will take FOREVER. Good news is that the software still works. | |
| 1/12/2021 | Chad was able to fix my issue very quickly. | |
| 1/12/2021 | Great work and timely | |
| 1/12/2021 | Quick response and fantastic customer service as always! | |
| 1/12/2021 | Great work and fast- Thank you ! | |
| 1/12/2021 | Tim was wonderful. Incredibly helpful and polite and very quick. Honestly, the best experience I have ever had calling IT. | |
| 1/12/2021 | Great work and timely | |
| 1/12/2021 | Savir is always the best!!!!! | |
| 1/11/2021 | EXCELLENT SERVICE! THANK YOU VERY MUCH!! | |
| 1/11/2021 | Thanks Robin! | |
| 1/11/2021 | Thank you for completing my request so quickly! | |
| 1/8/2021 | Problem solved quickly | |
| 1/8/2021 | Tim was very helpful and quickly solved my problem! | |
| 1/7/2021 | Robin was s helpful and stayed on the line with the Pitney Bowes rep to make sure everything was taken care of. | |
| 1/7/2021 | Once again, excellent job and in a timely manner and he never has an issue with staying with me over the phone while I test each item I utilize to ensure it is working properly! Thank you so much Weston! I really appreciate you! | |
| 1/7/2021 | Sanvir is always a huge help and a pleasure to work with! | |
| 1/6/2021 | Robin is always so helpful when I have an issue. I am back up on 2 monitors! Thanks Robin! | |
| 1/6/2021 | Robin Saved the day! His quick accurate response to my computer issues helped me get back up and running with out a hitch. | |
| 1/6/2021 | Duncan is always great and fast at resolving our needs. Thank you | |
| 1/5/2021 | Issue was resolved as of today! | |
| 1/4/2021 | Always quick and excellent service ! | |
| 1/4/2021 | Awesome as always | |
| 1/2/2021 | The service was great. | |
| 1/1/2021 | Was answered and properly routed quickly. Chad was thorough in his trouble shooting, explaining each step in terms i could understand. Beyond resolving my issue he made sure i hade a workaround to and was access my inbox and could send emails while my system loaded. Went the extra mile w detailed follow up notes. Prompt, friendly and successful resolution! | |
| 12/29/2020 | MIS was quick and prompt to help me with my issue | |
| 12/29/2020 | John displayed great customer service, staying focused on my issues | |
| 12/28/2020 | Tim is very good at making it simple for non technical folks. He has a very pleasing demeanor. | |
| 12/28/2020 | Excellent job! Tim was a huge help. | |
| 12/28/2020 | Always fast and courteous service. Thanks ! | |
| 12/28/2020 | Awesome customer service with detailed explanation. Thank you Tim | |
| 12/23/2020 | Very responsive and helpful throughout the process. | |
| 12/23/2020 | MIS promptly got on the issue and got it solved. It is much appreciated. | |
| 12/22/2020 | Robin was awesome, as always!! He's always so courteous and helpful. 🙂 | |
| 12/22/2020 | Duncan was responsive and able to assist in resolving the issue! | |
| 12/22/2020 | Outstanding customer services. Thank you very much Ms. Jennifer. | |
| 12/22/2020 | Quick and Efficient! | |
| 12/21/2020 | Always a great experience. Malan, very informative. Thank you. | |
| 12/21/2020 | Tim was very helpful in solving my issues. | |
| 12/21/2020 | Tim was very helpful and great to work with. Thanks for you help! | |
| 12/18/2020 | Very quick turnaround - thank you! | |
| 12/18/2020 | Very efficient and friendly service. Thank you. | |
| 12/16/2020 | Sanvir is always helpful. | |
| 12/16/2020 | Robin was fantastic as always! Very helpful and the funniest guy. Always a pleasure | |
| 12/16/2020 | Chad was great! He fixed my problem quickly and was super nice 🙂 | |
| 12/15/2020 | Very helpful and didn't keep me on the phone when he needed to research solutions. | |
| 12/14/2020 | Sanvir was very patient and walked me through how to troubleshoot the issue. He was very detailed and helpful! I appreciate his help! | |
| 12/14/2020 | Sanvir was able to explain the why's first before he would proceed. I appreciate that. | |
| 12/11/2020 | Always so patient and making sure everyone is satisfied. | |
| 12/10/2020 | Always pleasant to work with! | |
| 12/10/2020 | GREAT CUSTOMER SERVICE FROM MALAN JOULBERT... I HOPE I SPELLED YOUR NAME PROPERLY. HAPPY HOLIDAYS TO ALL | |
| 12/10/2020 | Robin was very patient and helpful. He resolved all the issues with my computer. Thank you! | |
| 12/9/2020 | Excellent communication and follow-up! | |
| 12/9/2020 | Robin is always very patient with me and takes him time to make sure I understand. It is greatly appreciated! | |
| 12/9/2020 | Weston is Amazing | |
| 12/8/2020 | Robin is always very efficient. Very helpful. Thank you | |
| 12/7/2020 | Quick response time to a important issues. Good job by the tech to understand my urgency. | |
| 12/7/2020 | Excellent as always | |
| 12/7/2020 | The service was great. | |
| 12/4/2020 | Robin was great! Very patient and walked through all the steps with me to ensure that I was logged on properly. | |
| 12/4/2020 | Thank you Sanvir! | |
| 12/4/2020 | Sanvir is the BEST! Thank you. | |
| 12/4/2020 | Wonderful response time! | |
| 12/4/2020 | Duncan took care of my issue and had my computer working in a short time, which was very much appreciated. Thanks. | |
| 12/4/2020 | Love working with Sanvir!. He is always very friendly. | |
| 12/3/2020 | Always a pleasure to work with Robin! His professional demeanor is a breath of fresh air! | |
| 12/2/2020 | Tim was a delight. He was quick to conduct the work, pleasant in conversation during the process and I appreciated the time and education he gave me. Love that he's part of your team! | |
| 12/1/2020 | Very patient and made sure I had no other questions! Thank you! | |
| 11/30/2020 | Thanks for the weekend assist James! | |
| 11/30/2020 | The service was great! | |
| 11/30/2020 | We alerted you to an update to be performed on our software and trusted you to complete the update when the time was right. It was completed that way exactly. Thanks. | |
| 11/27/2020 | It was quickly and professionally resolved. | |
| 11/25/2020 | Robin is awesome! | |
| 11/25/2020 | Proactive. Love it! | |
| 11/24/2020 | Outstanding Customer Service. Thank you so much Mr. Chad. | |
| 11/24/2020 | Quick response, quick fix & courteous CSR - as always! 🙂 | |
| 11/24/2020 | Very helpful and fast | |
| 11/23/2020 | Extremely prompt response, knew exactly where to go to resolve issue! Great job! | |
| 11/23/2020 | Chad got me up and running again. He was a great help. | |
| 11/20/2020 | Robin is AWESOME and always helps me fix my issues quickly, professionally, and politely. Robin, and the whole MIS team, are the BEST! 🙂 | |
| 11/20/2020 | James is a pleasure to work with. | |
| 11/19/2020 | Robin was great handling the set up process. | |
| 11/19/2020 | Kept working until the problem was completely resolved. | |
| 11/19/2020 | As always, great customer service from all staff | |
| 11/17/2020 | With Neil's help, my problem was solved. Thank you! | |
| 11/17/2020 | Robin did a great job! He was easy to speak with and resolved the issue very quickly. | |
| 11/16/2020 | Neal was very prompt to respond and resolved the issue efficiently. It was a pleasure working with him. | |
| 11/13/2020 | So appreciate Duncan's help. He was so professional and so quick to handle the issue. I am very grateful. Thank you, Duncan and enjoy your Friday! | |
| 11/12/2020 | Chad did a great job! He was personable, responsive and resolved the issue very quickly. | |
| 11/11/2020 | Sanvir Lochan was persistent and communicated with support at X-1 to find a suitable resolution. I am very pleased. | |
| 11/10/2020 | Quick and successful assistance. | |
| 11/10/2020 | MIS continued to follow-up until Clear Choice reached out to resolve the phone issue | |
| 11/9/2020 | Robin was very professional, pleasant and took care of the problem. He knew what to do, and got it taken care of. Very pleased!! | |
| 11/9/2020 | Very swift resolution of an urgent ticket. Thank you all very very much. =) | |
| 11/9/2020 | Robin was very patient, kind and quick to fix! | |
| 11/5/2020 | Excellent, as always. | |
| 11/5/2020 | I had a great experience. | |
| 11/4/2020 | Very smooth! Thank you! | |
| 11/3/2020 | Malan took great care of me. It was an unusual issue and he handled it and was pleasant the whole time. | |
| 11/2/2020 | Great experience. Quick resolution. Thank you! | |
| 11/2/2020 | You guys are the BEST! | |
| 11/2/2020 | Duncan stayed on Aptora to get this fixed. He followed up with them numerous times. Thank you very much for your help | |
| 11/2/2020 | Sanvir was quick and precise. Huge help and very friendly. | |
| 10/30/2020 | Thanks for your quick response. Nice job! | |
| 10/29/2020 | Quick response and support for our unexpected and long power outage was very much appreciated. | |
| 10/29/2020 | Speedy response! | |
| 10/29/2020 | Robin was so helpful and nice to talk to! He put a smile on my face amidst a stressful morning, and got my computer working in no time at all. Much appreciated! Thank you! | |
| 10/28/2020 | Robin was very helpful, quick in getting the issue fixed. | |
| 10/28/2020 | Sanvir is always not only responsive and attentive, but also answerable for tickets he has completed in the past. I've yet to contact him about something he worked on without getting the distinct impression that he is keeping notes and really putting in the effort to maintain his knowledge base. | |
| 10/27/2020 | THANK YOU FOR YOUR HELP! | |
| 10/27/2020 | Quick and friendly response with perfect result | |
| 10/27/2020 | Sanvir was great and corrected the issue with my cloud, I appreciate it greatly! | |
| 10/26/2020 | Sanvir is always friendly and willing to help and provide me with the best solutions. He is the best! | |
| 10/23/2020 | Robin is awesome and was super quick and helpful as always! | |
| 10/23/2020 | Very responsive and professional | |
| 10/23/2020 | Chad was very responsive early in the morning to get us running efficiently. | |
| 10/23/2020 | MIS is always great! | |
| 10/22/2020 | Tim was very helpful and extremely friendly and personable. Everything we needed to get done was accomplished. Thank you! | |
| 10/22/2020 | Thank you for the quick response! Y'all are the best!! | |
| 10/21/2020 | An Amazing outcome to a crazy stressful search for documents and to find out why it happened. Sanvir was so thorough and patient-he is greatly appreciated as a top problem solver and someone great to work with! | |
| 10/19/2020 | Simple fix but such patient assistance-thank you! | |
| 10/15/2020 | Neil handled my request with ease and in a very timely manner. | |
| 10/14/2020 | The situation was expeditiously addressed. | |
| 10/13/2020 | I don't think I've worked with Tim before but he was very customer focused. Tim is also very knowledgeable with Macs and was able to work through a couple of challenges with these 2 machines. | |
| 10/12/2020 | John was terrific. He explained the issue, resolved it quickly and did so without the need of a call to interrupt the day. Thank you! | |
| 10/12/2020 | Was able to get most of the big tasks done before outage, other than that, everything is good and nothing was lost in the cloud. | |
| 10/9/2020 | Very Helpful and took the time to solve the problem | |
| 10/8/2020 | Weston is ALWAYS so helpful and professional. I am able feel confident that he will do his very best to fix ANY problem I am dealing with. He is an asset to MIS. | |
| 10/6/2020 | Jennifer did a great job explaining the pop-up I was getting and how to get rid of it. Thanks Jennifer! | |
| 10/6/2020 | Excellent communication with a non-technical user. Thank you! | |
| 10/6/2020 | Chad was very nice and helpful. He stayed on to verify I had no further issues once resolving my main issue. | |
| 10/6/2020 | Duncan is very quick and always resolves the issue. | |
| 10/5/2020 | Chad was awesome. Happy and always very professional which was so appreciated on a Monday morning at 7 a.m. Grateful for the wonderful service. Have a Happy Monday and thank you so much for your help, Chad. | |
| 10/1/2020 | Duncan was great. thanks for the help | |
| 10/1/2020 | John is great!!! So helpful and knowledgeable. | |
| 9/29/2020 | Prompt resolution of my inquiry. | |
| 9/29/2020 | Thanks very much! Excellent services..... | |
| 9/29/2020 | Chad was very helpful. | |
| 9/29/2020 | Wonderful service as always!!! | |
| 9/29/2020 | Robin was very diligent in trying to find a solution to the situation. Thanks! | |
| 9/29/2020 | MIS techs are always so friendly, They answer questions I have and are knowledgeable of system. | |
| 9/29/2020 | Great persistence and communication by Robin | |
| 9/28/2020 | Neil is great and prompt to help me on time | |
| 9/25/2020 | fast and friendly! | |
| 9/25/2020 | Sanvir was fast and fixed the issue | |
| 9/24/2020 | Quick and courteous, as always. Thanks, Robin! | |
| 9/24/2020 | Always a great experience with Weston! | |
| 9/24/2020 | Awesome | |
| 9/24/2020 | Tim was responsive and friendly and "fixed" my problem very quickly. I don't say it often enough, but we really appreciate the customer support! | |
| 9/23/2020 | Duncan was perfect thank you! | |
| 9/23/2020 | It always is a pleasure speaking with Robin, he is excellent! | |
| 9/22/2020 | Prompt and helpful! | |
| 9/21/2020 | Quick resolution, excellent service. | |
| 9/18/2020 | Quick resolution and follow up | |
| 9/18/2020 | Very prompt. Thank you! | |
| 9/17/2020 | Fast and efficient | |
| 9/17/2020 | Tim did a great job, Thanks all | |
| 9/17/2020 | Neil Kruger is GREAT! | |
| 9/16/2020 | Robin was very helpful and was able to resolve my issue almost immediately. Thanks Robin. | |
| 9/16/2020 | Awesome, as always | |
| 9/16/2020 | Great job. Tim thank you. | |
| 9/16/2020 | Excellent service! | |
| 9/16/2020 | quick and fixed 🙂 | |
| 9/16/2020 | Tim was responsive and got me set up as needed. | |
| 9/15/2020 | Neil was able to resolve my issue. thank you! | |
| 9/15/2020 | James was quick with responding to my distress call while I was working yesterday evening and had empathy for my situation with email just disappearing after the computer blinked out & outlook failed. He tried all avenues to find it & I appreciated his effort & calming voice. | |
| 9/14/2020 | Request was completed quickly and with great kindness 🙂 | |
| 9/11/2020 | Tim did a great job and was very friendly to talk to. | |
| 9/11/2020 | Excellent job. Its always a pleasure to work with Mr. Kirk! | |
| 9/11/2020 | Tim was excellent | |
| 9/10/2020 | Tim was very helpful and great to work with. He even followed up a few hours later to be sure that everything was working smoothly. | |
| 9/10/2020 | West is best | |
| 9/10/2020 | Weston was AWESOME .... | |
| 9/9/2020 | Chad is awesome! | |
| 9/9/2020 | Sanvir is great! | |
| 9/4/2020 | John K worked very hard to solve my problem and went the extra mile. | |
| 9/4/2020 | Neil quickly fixed my problem and was great to work with. | |
| 9/4/2020 | Outstanding customer service! | |
| 9/3/2020 | Robin was super helpful as always. Thank you so much!!! 🙂 | |
| 9/3/2020 | Weston is always helpful and gets my problem resolved in a timely manner. | |
| 9/3/2020 | you guys are always super helpful. thank you! | |
| 9/2/2020 | Duncan was great, super helpful and patient! | |
| 9/2/2020 | Robin was a pleasure to work with! | |
| 9/2/2020 | Absolutely amazing service!! Thank you! | |
| 9/2/2020 | Neil is GREAT! | |
| 9/2/2020 | Weston is easy to talk to and communicate with ... Good listener ... | |
| 9/2/2020 | I have worked with MIS Solutions in the past with another company and had a great experience. This time was no different, please keep up the great work! | |
| 9/1/2020 | Wonderful! Robin was extremely patient, friendly and very professional and worked through the issue which took a while to correct. So very grateful! Thanks so much, Robin. | |
| 9/1/2020 | Thanks so much for the help. Excellent job! | |
| 8/31/2020 | Robin addressed my concern quickly, tried a number of solutions, turns out it's an issue with Adobe, but he was very thorough. Very friendly and professional as usual. | |
| 8/31/2020 | Excellent and friendly service. | |
| 8/31/2020 | Great patience and quickly solved my problem. | |
| 8/31/2020 | Neil was prompt in addressing my issue and most helpful in resolving it. Thank you!! | |
| 8/31/2020 | Great job by whole team in working through this disruption! | |
| 8/28/2020 | Duncan was able to resolve my issue right away. Thanks Duncan! | |
| 8/28/2020 | John was awesome! Very methodical, thorough, and outstanding follow-up. | |
| 8/28/2020 | The service was prompt and precise. I have no qualms and I appreciate the assistance. | |
| 8/27/2020 | Jethro is always great to work with and it reminds us why we're an MIS Cloud Partner. | |
| 8/27/2020 | Robin helped me with an additional issue - He is awesome! | |
| 8/27/2020 | Excellent Service | |
| 8/27/2020 | Responded very quickly and issue seemed to stop. Thank you | |
| 8/26/2020 | Jennifer was wonderful. Very patient and professional and worked with me until the issue was solved. Thank you, Jennifer, for your kindness and help. Much appreciated!!! | |
| 8/26/2020 | John was very helpful and I hope to get him each time I call for assistance! | |
| 8/25/2020 | MIS is always great, solves problems fast | |
| 8/25/2020 | Team effort--thank you for the support! | |
| 8/25/2020 | Kevin was super helpful and really went out of his way to assist me. | |
| 8/25/2020 | Robin fixed the problem quickly and was pleasant to work with. | |
| 8/25/2020 | Chad is always efficient. Thank you! | |
| 8/24/2020 | EXCELLENT EXPERIENCE!! TKS! | |
| 8/21/2020 | Thanks for the prompt response and fix to my problems! | |
| 8/20/2020 | Great agent with great attitude and communication. A real asset to your company! | |
| 8/20/2020 | Always quick precise service and polite conversation. | |
| 8/19/2020 | Weston is always professional and easy to work with. He works quickly and has always fixed the issues I have, big or small. | |
| 8/19/2020 | Great customer service | |
| 8/18/2020 | Chad was super helpful and great to talk with as always. Solved my problem quickly & gave me a few other tips in the process! | |
| 8/18/2020 | Very quick response. Truly grateful for James Kirk! We appreciate him coming onsite to fix. Thank you! | |
| 8/18/2020 | Weston - Thanks for getting this done so quickly | |
| 8/17/2020 | Always pleasant and helpful!! Thank you for always being on point! | |
| 8/14/2020 | Sanvir is one of your best techs | |
| 8/14/2020 | My problem was resolved and everyone was helpful and friendly. | |
| 8/14/2020 | It was amazing! | |
| 8/14/2020 | Sanvir , ROCKS! | |
| 8/14/2020 | Weston - Thank you for your persistence! | |
| 8/14/2020 | Jennifer Freels did an EXCELLENT job assisting me in setting up zoom on all devices. She is a great tech and her customer service skills were the BEST! | |
| 8/14/2020 | Excellent customer service by Weston as usual! | |
| 8/13/2020 | Robin is very thorough and did an excellent job configuring the laptop. | |
| 8/13/2020 | Excellent service. Thank you | |
| 8/13/2020 | Sanvir is GREAT to work with!! | |
| 8/12/2020 | Weston always makes everything right again. | |
| 8/11/2020 | Duncan was very good - he worked without me until he fixed the problem and then called, waited for me to test - very, very, respectful of my time | |
| 8/11/2020 | Duncan logged in and got it fixed within minutes! Thank you!! | |
| 8/11/2020 | Thank you Tim for taking care of this so very quickly! | |
| 8/11/2020 | Glad to have a quick resolution. Needed to be signed on for a 9AM conference call. All good! 🙂 | |
| 8/11/2020 | Chad resolved my issue within a matter of minutes. | |
| 8/10/2020 | Great communication with the tech and problem was resolved within a short period of time. | |
| 8/10/2020 | Great Job! | |
| 8/10/2020 | Chad was wonderful as always. Professional and fixed the problem in moments and was very friendly as always. I so appreciate his help this Monday morning. Enjoy the week! | |
| 8/08/2020 | Call back was quick. Weston was very helpful and he was able to fix the issue. | |
| 8/07/2020 | Excellent job of creative problem solving | |
| 8/07/2020 | Outstanding service!!! Prompt, professional, and thorough | |
| 8/07/2020 | Sanvir is willing to help and ALWAYS goes the extra mile. | |
| 8/07/2020 | Polite and helpful. Resolved the issue within the time indicated. Great job! | |
| 8/07/2020 | Duncan is always very professional and always so very kind. It is a pleasure to work with MIS. | |
| 8/07/2020 | Very quick resolution. Great attitude as well. | |
| 8/07/2020 | Prompt reply, courteous experience, fixed my problem | |
| 8/07/2020 | Excellent customer service as always! Robin was a delight to speak with and corrected the issue in no time! | |
| 8/06/2020 | Robin is always the Best when helping me. I enjoy talking to him and i know he will always find the solution. Thanks Robin!! | |
| 8/06/2020 | Thank you so much Mr. Robin. You are amazing! | |
| 8/06/2020 | Excellent service and quick resolution. | |
| 8/06/2020 | John was persistent to get the video camera installed. Thanks for the effort! | |
| 8/06/2020 | Sanvir is the absolute best and I can't say enough good things about him and his work. He is pleasant to work with and always listens to to the problem and works to get to the bottom of the issue. He's very customer focused and I appreciate him immensely! | |
| 8/05/2020 | Thank you great customer service | |
| 8/05/2020 | Thank you for acting so quickly! And thank you for finding and replacing my folder! I am so SO happy! | |
| 8/05/2020 | Wendy is great! | |
| 8/05/2020 | Weston as always fixed the problem in record time!!! | |
| 8/04/2020 | Great! Very Helpful | |
| 8/03/2020 | The individual that helped me out was on point with the time set up for assistance on my machine. The fix was almost instantanious and I was not on the phone for more than 5 minutes. Short story, very quite response time! | |
| 8/03/2020 | Great, quick response to a simple question. | |
| 8/03/2020 | Excellent customer service and follow-up phone call. | |
| 8/03/2020 | Excellent customer service and follow-up phone call. | |
| 8/03/2020 | Extremely fast and efficient response | |
| 8/03/2020 | Robin was wonderful. Quick and friendly. He helped on both of my issues and solved both. I was able to get back to work quickly and move on with helping our students. | |
| 8/03/2020 | Roy was very kind and helpful | |
| 5/12/2020 | No suggestions for improvement, just wanted to offer positive Feedback for Tim Makombe. This was my first time to work with Tim and I loved his professionalism and friendly spirit. Thank you, Tim for your assistance on resolving our pesky technical issues! | |
| 5/12/2020 | Neil was quick to provide resolution to my issue! Great job! | |
| 5/11/2020 | Duncan did a great job!! Appreciate the quick turnaround time!! | |
| 5/6/2020 | Wonderful prompt service thank you so much | |
| 5/1/2020 | Excellent work!! | |
| 5/1/2020 | You guys are the best 🙂 | |
| 4/30/2020 | Chad is one of the best! ALways a joy to work with him. | |
| 4/30/2020 | You guys were super helpful as always! Neil was able to fix my issue in a matter of minutes. I was on the phone for a total of 20 minutes. Roy was very helpful in getting me quickly connected to someone. Thanks again 🙂 | |
| 4/30/2020 | Tommy did a great job | |
| 4/27/2020 | Once again, Tommy came the rescue. Problem solved! | |
| 4/23/2020 | Westy did a great job fixing my scanner quickly so I could get back to work. Please bring him to America after to corona virus 🙂 | |
| 4/23/2020 | Neil Rocks! | |
| 4/22/2020 | Sanvir is the BOMB! 🙂 | |
| 4/21/2020 | I was very satisfied with Duncan and his handling of the issue. He is very professional, polite and quite courteous! | |
| 4/17/2020 | Weston has always been an excellent technician to work with! Thank you for everything | |
| 4/16/2020 | Derek and everyone at MIS is simply the best! Very much enjoy working with MIS | |
| 4/16/2020 | This problem worked Malan and Sanvir to frustration but they hung in there and got my problem resolved. Thank you for their persistence. | |
| 4/15/2020 | Amazingly quick for a low priority issue-thank you Sanvir!! | |
| 4/15/2020 | Duncan did a super job staying on top of this one. | |
| 4/14/2020 | Neil was able to get me back to work quickly. Thank you. | |
| 4/13/2020 | Thank you for the fast response to this issue. Always a pleasure to work with Malan | |
| 4/13/2020 | You guys are always extremely quick and helpful. Sanvir was excellent! | |
| 4/9/2020 | Excellent Customer Service. | |
| 4/8/2020 | Malan did a fabulous job! He was kind, paitent, and helpful! | |
| 4/6/2020 | I do not see how Service/Support could be any better than currently provided. All the MIS Staff does an amazing job, from Wendy's response when she takes our calls, to the assistance provided by each member of the MIS team that works with our agency. | |
| 4/3/2020 | Neil is awesome. He has helped me so many times and always an excellent experience. Hats off to him and sorry I have not responded every time. This is 10 + rating for him especially over the past 3 weeks. Actually, hats off to all of MIS. Thanks for helping us get through so many technical issues as we transitioned to online training with students and sent people home to work remotely | |
| 4/2/2020 | Excellent service by Chad Cartee as always. | |
| 4/2/2020 | Always prompt service, thank you | |
| 4/2/2020 | Great job, MIS-Solutions! | |
| 3/31/2020 | It was a very sensitive matter and Eric responded quickly and thoroughly....greatly appreciate how he has our back. | |
| 3/31/2020 | Hard to fix perfect! | |
| 3/26/2020 | Duncan was very responsive and able to fix my issue quickly. He was also delightful to talk to! | |
| 3/26/2020 | I love working with Malan. He is quick, thorough, and always fixes my computer issues. Great person!!! | |
| 3/26/2020 | Sanvir sticks with the problem until it's properly resolved. He's become my "go to" guy for the complicated issues. | |
| 3/25/2020 | Thank you for taking care of our IT needs even in this crazy atmosphere we have all been thrust into. Stay safe and healthy! | |
| 3/25/2020 | No suggestions, Chad was beyond helpful in assisting me with the set up of my second monitor, even sent me a screen shot to ensure that I understood where the connections should be. Bravo!!! | |
| 3/20/2020 | Sanvir is wonderful. Don't ever let him go! | |
| 3/19/2020 | Excellent coordination to get this done quickly. | |
| 3/19/2020 | Very nice to have the correct printer drivers. Sanvir proactively noticed that I had been having problems with this particular printer and investigated and proposed an elegant solution (with the correct printer driver) that got me up and running. Thanks!!! | |
| 3/18/2020 | Brendan is very personable and very professional. He was an absolute joy to work with and I really appreciate his hard work and diligence in helping us with our IT issue. He is also very respectful and shows a great deal of knowledge, dedication and great character. Thank you so much! | |
| 3/17/2020 | Duncan was very quick and helpful. | |
| 3/17/2020 | As I told Duncan, you guys are amazing. That's the second time today you have rescued me! | |
| 3/17/2020 | I really appreciate all of Weston's hard work and being able to fix things in such a small amount of time. I really appreciate and enjoyed working with you, Brendan and Wendy yesterday. Thank you all so much for all of your hard work and being the best ever! | |
| 3/17/2020 | Malan has provided great, prompt assistance to me over the last week. Thanks!! | |
| 3/17/2020 | Gareth worked my issue to completion pleasantly and effectively. I greatly appreciated his professionalism and knowledge to resolve my issue. | |
| 3/13/2020 | Great service, as always | |
| 3/13/2020 | Great service. Like having a personal helper at my finger tips. Thanks, again...! | |
| 3/11/2020 | Very quick response & resolution. Thank you! | |
| 3/11/2020 | Sanvir is my superman! 🙂 | |
| 3/9/2020 | Great work and determination by Neil. | |
| 3/5/2020 | Westyyy is the best IT everrrrr | |
| 3/5/2020 | Neil was awesome! I thought the issue was due to something I was doing wrong from the instruction given, but Neil reassured me, had the proper information downloaded to my computer and had the problem fixed in less than 10mins! Thank you Neil! | |
| 3/3/2020 | Wendy is always very professional when I speak with her also restates my concern to ensure that that request is correct....having Tommy on site twice a week is awesome just like he is, always going the extra yard.!!! | |
| 3/2/2020 | I was appreciative that Milan suggested he work on it without keeping me on the phone. He was able to resolve the issue and I was able to keep working while he did so (on another computer). I always enjoy working with Milan. | |
| 2/28/2020 | Thank you so much for always being here to help us with our technical issues. The best IT company I have ever dealt with and I am always so confident that no matter what issues we are having that this company will always be able to handle our concerns and have a great personable attitude. Excellent work! | |
| 2/27/2020 | Westin has always been a pleasure to work with and an superb customer service tech! | |
| 2/27/2020 | Duncan does not blindly follow instruction. I asked for an email to be removed, but listed under the Email Group Category. He highlighted it to me in case I did not want it removed. great quality control. | |
| 2/26/2020 | No suggestions for improvement. Sanvir was very polite and patient trying to reach back out to me when resolving my issue. He ensured there were no open issues before closing the ticket. | |
| 2/26/2020 | Malan was as helpful as usual | |
| 2/20/2020 | Great job, Sanvir. Thank you! | |
| 2/20/2020 | WESTON IS THE BEST!!!!!! He tackled a very difficult problem that I had regarding a new email attachment. He was so patient and very professional. He approached the problem from every angle and was finally able to resolve it! He followed up with me, exactly as he said he would, until the problem was resolved. His knowledge is very very impressive! Weston is definitely an asset to your group! | |
| 2/19/2020 | Much appreciated the efforts to complete this ticket (& sourcing of materials) when we had a short lead time. Thank you to everyone involved! | |
| 2/18/2020 | The service was excellent all around. There were no areas needed for improvement. | |
| 2/18/2020 | Very friendly and fixed this issue! | |
| 2/17/2020 | Thank you Weston! Great job. | |
| 2/17/2020 | Westy is the best | |
| 2/17/2020 | Sanvir is the best and ALWAYS takes the time to fix the problem right the first time! | |
| 2/14/2020 | I was thoroughly satisfied. Thank you Tommy!!!! | |
| 2/13/2020 | Chad helped me fast so I could get back to work!! Thanks again!! | |
| 2/11/2020 | AWESOME!!!! | |
| 2/11/2020 | Malan and Neil are AWESOME!!!!! | |
| 2/11/2020 | So glad Malan identified and resolved this serious issue. | |
| 2/10/2020 | This ticket was handled well and quickly. Would have preferred this issue to have been identified during internet failover testing on 1/31. Overall satisfied we reached a solution. | |
| 2/7/2020 | Chad was very helpful and handled my problem and got me back up and running quickly | |
| 2/5/2020 | Sanvir is a pleasure to work with. Very professional and knowledgeable. | |
| 2/5/2020 | Thanks Chad! You made quick work of the issue and responded promptly. Great work as always! | |
| 2/4/2020 | This was a quick resolution. I appreciate it. | |
| 1/31/2020 | Weston fixes everything. | |
| 1/30/2020 | Kuddos to Neil who helped me work with Synovus to get the remote deposit set up on my laptop. He was so patient to stay on the phone until we had everything working properly. | |
| 1/29/2020 | Thank you,always a tremendous help, all issues resolved. | |
| 1/28/2020 | Neil was very courteous, helpful and thorough. | |
| 1/27/2020 | The IT department is always very helpful when I have an issued. Thank you! | |
| 1/24/2020 | Thank you Sanvir, appreciate all of your help with this issue. | |
| 1/24/2020 | Sanvir was very persistent in solving my problem. Thanks. | |
| 1/23/2020 | Neil was very courteous, helpful and thorough. | |
| 1/22/2020 | Even though I am a little forgetful at times. Sanvir is always there to help with a smile. Always a pleasure to work with him. | |
| 1/22/2020 | Amazing staff and amazing service. Everyone I have spoke to has been very personable and are always willing to go the extra mile in resolving our issues. | |
| 1/22/2020 | Sanvir always responds promptly and if I'm not available, will leave a voicemail so I know what to do. | |
| 1/21/2020 | Always a pleasure working with Sanvir. He genuinely aims for a "no bandaids" approach in resolution for us. This is much appreciated! | |
| 1/20/2020 | Sanvir is wonderful to work with. Very attentive in providing updates through ticket resolution. Seems knowledgeable of our set-up and related troubleshooting. Communicates with 3rd parties as needed to help our employees get back on their feet. | |
| 1/15/2020 | The IT department is always very helpful when I have an issued. Thank you! | |
| 1/15/2020 | Chad is always great, I always know we will get to the bottom of the issue when I see him on one of my tickets. | |
| 1/15/2020 | Duncan did a great job of communicating throughout the process. Took care of my needs very quikcly. | |
| 1/13/2020 | Neil is a consummate professional and a joy to speak with. | |
| 1/9/2020 | EXCELLENT!!! Lightning fast! | |
| 1/3/2020 | Thank you for the expedient service and awesome customer service! | |
| 1/2/2020 | Angelique is always very pleasant and helpful. | |
| 12/31/2019 | As usual, Chad is awesome! Happy New Year. | |
| 12/31/2019 | Outstanding communication and explanations. Very good technician. | |
| 12/27/2019 | Keep up the good work and have a Blessed New Year! | |
| 12/26/2019 | Weston was Awesome | |
| 12/23/2019 | Don't know how you could do any better! MIS really solves problems! | |
| 12/19/2019 | Very quick and efficient problem solving by Sanvir! Thank you! | |
| 12/17/2019 | I am delighted with your service! Merry Christmas and Happy New Year! | |
| 12/17/2019 | This project was handled very well. I was concerned because the problem showed up just as you/we were leaving for the day, but your tech answered and solved the issue quickly. Thanks | |
| 12/16/2019 | Neil was great as usual. Appreciate his professionalism and efficiency. | |
| 12/16/2019 | Love Love Love Chad! Can I get his direct extension? If I could, I'd ask for him every time. | |
| 12/13/2019 | Chris provided a workaround for a long standing issue that Tara was experiencing with her Outlook (opening of varying incoming meeting requests) and he will do further research on this ticket item. He did a great job with quickly assessing & resolving our issues during the on-site visit. Thank you!! | |
| 12/13/2019 | I appreciate Sanvir's constant support whenever we have an issue. He's a delight to work with. | |
| 12/13/2019 | great job! | |
| 12/11/2019 | It is always a pleasure to work with Neal. | |
| 12/11/2019 | I can think of nothing that would improve Chad's work and resolution of my issue. | |
| 12/6/2019 | Neil is always very helpful. | |
| 12/6/2019 | Thank you very much for getting this completed so quickly! | |
| 12/6/2019 | Scott Coleman is very easy to work with, especially to us that aren't very tech savvy such as myself. He helped me through the process and was very polite and helpful. He knows his stuff! | |
| 12/4/2019 | As always, you guys took care of our needs promptly and professionally. Thank you. | |
| 11/27/2019 | Kevin was awesome. Thanks for getting it all up and running for me 🙂 | |
| 11/26/2019 | Chad was great with resolving my issue!! I learned something new today about the possibility of opening some MAC documents on our computer. | |
| 11/26/2019 | Tommy was wonderful to work with. | |
| 11/25/2019 | Excellent service - great job!!! | |
| 11/25/2019 | Excellent work - thank you | |
| 11/22/2019 | Response time and resolution to problem were quick and effective. Thank you!! | |
| 11/20/2019 | Weston fixed it right a way. Thank you | |
| 11/19/2019 | We keep Tommy pretty busy, but he's fast and friendly!! | |
| 11/18/2019 | Hard to improve perfection! | |
| 11/18/2019 | Scott answered all my questions and stayed after normal business hours to accomplish my issues. Thanks. | |
| 11/15/2019 | Tommy is always awesome with assisting with system concerns whether it is when he is on site in our office or off. He is the best! | |
| 11/13/2019 | No suggestions. Problem was handled & verified to confirm it will remain correct. Thanks! | |
| 11/13/2019 | Always a pleasure. THANKS | |
| 11/12/2019 | Again, I really appreciate everyone's hard work. Wendy and I have become best friends after this, ha-ha. Thank you Wendy for the follow up call today to make sure everything is working. Great team work guys! | |
| 11/11/2019 | I really appreciate everyone's hard work! I know it's hard to deal with these situations (everyone is on edge on Mondays...) and I know that you have tried really hard. THANK YOU GUYS!!! | |
| 11/8/2019 | Matt is awesome. He is very knowledgeable and a pleasure to work with. | |
| 11/8/2019 | Weston K has been helping me on my problem. He worked on it & has resolved it. I am Very Happy. Excellent Job | |
| 11/6/2019 | You guys are great! Thanks for all the help. | |
| 11/4/2019 | I have always been satisfied with the help received from your company. | |
| 11/1/2019 | Excellent service. Thank you! | |
| 10/30/2019 | Neil hung in there, as we had to work with FAME tech support. It was truly tedious, but I think we got her done! Thank you Neil!!!! | |
| 10/29/2019 | MIS has been nothing but GREAT!!! Every time I have had to call in with an issue, it is resolved quickly and all th ereps have been so friendly. Thank you and keep up the good work MIS!! | |
| 10/29/2019 | Sanvir was very helpful and great to work with! | |
| 10/24/2019 | Malan was a lot of help fixed all my problems Ii had on my new computer I have at home to allow me to use the cloud better | |
| 10/24/2019 | I was delighted with the service I received and have only complimentary things to say. My system was not responding and MIS responded promptly. The tech did a couple additional things to make sure nothing was going on that needed attention. He was very professional, efficient and knowledgeable. | |
| 10/23/2019 | None, you guys are great! | |
| 10/18/2019 | The service that I receive from MIS representatives on and off site is always outstanding. Today Sanvir Lochan assisted me. He was very attentive and professional and handled my issused in less than 10-mins. Made my day!!!! | |
| 10/17/2019 | Tommy is the best! | |
| 10/16/2019 | Great Service ! | |
| 10/15/2019 | Tech was very knowledgeable and helpful. | |
| 10/11/2019 | Extremely satisfied with the speed in which this ticket was resolved. Thank you Angelique! | |
| 10/7/2019 | Thank you for all of your efforts to resolve our issue. Special shout out to James for all of his help and explaining to me what was happening in terms I could understand. Kudos to all involved. | |
| 10/2/2019 | I have always had Remarkable customer service with this company. Weston has been my IT specialist for most of the issues I have encountered since starting with Medical Management Solutions. Weston always delivers outstanding results around his speed and efficiency as well as his customer engagement and overall service. Excellent! | |
| 9/30/2019 | I very much appreciate the prompt response and great customer service! | |
| 9/30/2019 | Thank you so much, you guys ROCK! | |
| 9/25/2019 | Thanks for your held and quick resolution!! | |
| 9/25/2019 | Thanks for your help and quick resolution!! | |
| 9/24/2019 | Neil was super patient and made sure everything was in order. | |
| 9/23/2019 | I have had nothing but GREAT customer service from all team members that I have interacted with at MIS! Keep up the good work!!!!! | |
| 9/16/2019 | I have had several customer service experiences with Weston and his performance is OUTSTANDING as a representative along with his ability to solve issues in a fast and efficient manner. Weston is true asset to this company and should be recognized. | |
| 9/13/2019 | Thanks! Super fast! | |
| 9/12/2019 | Service was fantastic! Went above and beyond helping me with my initial issue he heard me mention that I was wanting email on my phone and offered to help. | |
| 9/5/2019 | Angelique worked quickly. She communicated easily and professionally with me. I added to the ticket and she quickly resolved the secondary concern. The secondary concern was a lag/delay of emails hitting the InBox. This was a small (but nagging) concern from an employee who previously thought it was not worth asking about. The more small pains we can resolve will show our employees just how nice it is to have MIS Solutions on our team. Pleasure working with Angelique! | |
| 9/4/2019 | Hard to improve perfection... | |
| 9/3/2019 | Sanvir fixed the issue completely with my 2020 Design Software in a professional and timely manner. Great Job!!! | |
| 7/28/2019 | Very quick & thorough-thank you! | |
| 7/26/2019 | Sanvir went above and beyond in working with Microsoft to clear up an issue they created. I appreciate his efforts! | |
| 7/24/2019 | Chad was able to resolve my self inflicted issue quickly. | |
| 7/23/2019 | Issue wasn't resolved because it has to be worked by one of our partner's help desk, the support that I received from MIS was excellent, he did everything he could on his end. | |
| 7/22/2019 | Having Tommy on site twice a week is awesome. He always walks around the office and ask if there is anything he can assist with even when no tickets are outstanding. | |
| 7/18/2019 | Issue resolved while I was on the phone. Couldn't have been better or faster! Thanks! | |
| 7/16/2019 | Always love speaking with Neil. He is very helpful and knowledgeable and fixes my computer in a timely manner. | |
| 7/16/2019 | It's been a busy day, and I didn't take the time to call Neil. He called me instead and hopped on and off and completed the fix with almost no interruption to my workflow. Thank you! | |
| 7/16/2019 | Sanvir is professional, courteous and always goes the extra mile to make sure our needs are met. | |
| 7/12/2019 | Went above and beyond! Thank you! | |
| 7/8/2019 | Weston did a great job!!!! Thank you so much for your help. | |
| 7/3/2019 | I have no improvement suggestions. Weston is always very helpful in resolving my issues in a timely manner. | |
| 7/2/2019 | Sanvir was great! Had my problem fixed in minutes. | |
| 6/26/2019 | Excellent Customer Service! Thank you! | |
| 6/24/2019 | Wendy, thank you getting a tech quickly so I could conference them in with Nexsure support. Malan, thank you for your help. Nexsure did an upgrade to their Attachment Manager Program over the weekend and it is popping errors. They are escalating it on their side. I'm sure we will need your assistance again in a few days. Yunetta | |
| 6/21/2019 | AMAZING and great service! Thank you! | |
| 6/20/2019 | Tommy checked how I setup the individual rdp at the conference room and he explained about the rdp issue with disconnecting the main computer if doing rdp to another pc. So I asked if there are other solution's out there. He is very responsive and would escalate the issue if needed. Thanks Tommy! | |
| 6/18/2019 | Malan took care of this quickly. Thank you! | |
| 6/6/2019 | Just wanted to say we truly appreciated the urgency that was met in regards to this issue. Excellent job! | |
| 6/3/2019 | Neil is a Rock Star! | |
| 5/31/2019 | Ruben is a great help. He never makes you feel stupid for calling in. Thank you Ruben and have a great weekend! 🙂 | |
| 5/22/2019 | Sanvir did an excellent job assisting me. I was actually so frustrated that I asked him to just delete (remove) the subject email account. He convinced me to let him try a couple more things and he resolved the issue. Well done sir... | |
| 5/17/2019 | THE MIS TEAM IS ALWAYS OUTSTANDING! | |
| 5/17/2019 | I like working with Sanvir, my issue has been resolved with little disruption to my day. | |
| 5/16/2019 | Just wanted to say we truly appreciated the urgency that was met in regards to this issue. Excellent job! | |
| 5/14/2019 | Thank you, very satisfied. | |
| 5/10/2019 | Very happy with the service. Angelique was extremely professional and wonderful to work with. | |
| 5/8/2019 | Thank you so much for all of your assistance and support. | |
| 5/6/2019 | Malan is always very helpful and very nice. He goes above and beyond to make sure he gives proper service. | |
| 5/3/2019 | Great Job! | |
| 5/1/2019 | I love working with Neil! Quick resolution. | |
| 4/30/2019 | I appreciate the call back early. It's hard for me to do my work without my printer. | |
| 4/30/2019 | Perfect and easy resolution in under 5 minutes. | |
| 4/29/2019 | I wasn't sure my problem could be resolved, but it was done and with great courtesy & professionalism. Thank you! | |
| 4/25/2019 | Excellent service and super fast. Very friendly and helpful. | |
| 4/24/2019 | These guys are always very helpful!! | |
| 4/24/2019 | Neil was quick to call me, which was very appreciated. He tried several options for me and was able to find a solution. As always, I enjoy working with Neil--he's great! | |
| 4/19/2019 | This was a great experience. My connectivity was lost late on a Friday afternoon and I could not leave the office without completing specific tasks. This turned out to be a very quick fix with great customer service - | |
| 4/19/2019 | I really appreciate you guys. You are very prompt and responsive! | |
| 4/18/2019 | Weston was such a great help! | |
| 4/18/2019 | Milan is always great to work with! | |
| 4/16/2019 | I've always had excellent service. Your team is very professional. Thanks again. | |
| 4/16/2019 | Keep up the great customer service. | |
| 4/11/2019 | My thanks to Scott, Thomas and Chad for coordinating efforts to get my printer connecting again. Of course, it quit on the day when I needed it most to complete some deadline work. They worked together and quickly to solve the problem. | |
| 4/10/2019 | Continue the great customer service! | |
| 6/26/2017 | Isaac is fast and helpful as always. | |
| 6/26/2017 | Thank you for the very quick resolution | |
| 6/23/2017 | Thank you very much for your prompt attention to this matter! | |
| 6/21/2017 | Fast, thorough, excellent diagnostics and repairs by Brendan and Chris. | |
| 6/8/2017 | Chris did a super job after I explained what I needed. I had to leave for meeting and I returned to previous set up as I had requested. | |
| 5/25/2017 | Your customer service is impeccable! | |
| 5/24/2017 | Chris was a great help! Thank you. | |
| 5/19/2017 | Chad stayed on the task until he was able to fix the issue. He did everything he could and was success. I appreciated his persistence and kindness. Thanks | |
| 5/15/2017 | AWESOME!!!! Lightning speed and professionalism! | |
| 5/15/2017 | I'm very appreciative to James for working on a resolution over the weekend so we could come back to work on Monday with a fully functioning program. | |
| 5/12/2017 | Both Chris & James were excellent. Very patient. | |
| 5/10/2017 | Chris was great and communicated what the next step would be. | |
| 5/9/2017 | J. C. went above and beyond to resolve my issue last night. He followed thru and got it resolved for me even tho it took time after hours. Thank you! | |
| 5/9/2017 | Gareth is one of the best!!! | |
| 5/8/2017 | Chad stayed on the task until he was able to fix the issue. He did everything he could and was success. I appreciated his persistence and kindness. Thanks | |
| 5/4/2017 | Thank you, James - as always, it is a pleasure working with you! | |
| 5/3/2017 | Matt is ALWAYS exceptional! | |
| 5/3/2017 | SAVED.MY.LIFE. Thank you, Chris! | |
| 5/1/2017 | Matt did a great job. | |
| 4/28/2017 | Chad's the best! | |
| 4/26/2017 | Chad rocks! Quick, efficient and pleasant! Thank you! | |
| 4/19/2017 | Thank you Chad for breaking away from your lunch to handle this almost three hour call! | |
| 4/19/2017 | This positive review of JC is long overdue. He's been a tremendous help to us on many tickets, including this one. JC goes the extra mile, asking great questions, explaining important next steps, and providing insight on approaches he feels would be worthy of trying. He clearly takes ownership of the issue from start to finish, and along the way is always gracious, professional and thorough. Lastly, once the issue's been resolved on your end, he always follows through with us to ensure we are seeing good results. | |
| 4/18/2017 | James is always extremely helpful. He handles a lot of issues while paying attention to what is most important and is always cognizant of working around everyone's work flow. He comes up with clever solutions to problems and he is very good at following up. | |
| 4/18/2017 | Found JC to be very patient and efficient! | |
| 4/17/2017 | Matt Weeks is fantastic!! | |
| 4/14/2017 | James and his associate were courteous, very knowledgeable, and extremely helpful. My new iPhone 6S is up and running and working perfectly. Many thanks to James Kirk and MIS!! | |
| 4/14/2017 | Was very happy with flexibility of MIS in working this out. Many thanks. | |
| 4/7/2017 | Thank you, Gareth! Quick evaluation and response, as always. | |
| 3/30/2017 | Don't see how service could have improved. I was a walk in, and James helped me right away, problem was solved in less than 15 minutes. Very pleased. | |
| 3/24/2017 | I am very satisfied with the care our system was provided. | |
| 3/23/2017 | Appreciated the option to wait until after work ours to resolve issue, since resolution would shut us down for at least an hour. | |
| 3/21/2017 | I am completely satisfied. Scott did a wonderful job. Very effective. | |
| 3/21/2017 | You guys are awesome! | |
| 3/20/2017 | Very quick to identify and resolve the issue! | |
| 3/17/2017 | James is super easy to work with and always very helpful. He did a great job fixing this problem quickly. | |
| 3/16/2017 | James was very helpful, thank you 🙂 | |
| 3/16/2017 | James is AWESOME and it's always a pleasure! | |
| 3/16/2017 | Many thanks, Chad! Always a pleasure. 🙂 | |
| 3/8/2017 | Sitting in a meeting where I can't make or take a call. Was able to request help through the website. Logged into Screen Connect. JC came on right away and remotely got me logged in. Love the remote connect and quick response. Hero of the day -- JC!!! | |
| 3/7/2017 | I can't think of anyone at MIS who hasn't done a really great job for us, and also would note there are many prior tickets that regrettably I just haven't had the time to submit a great survey. But I do want to especially thank Chad Cartee today for his really terrific help these past 2 days on some really thorny issues that were critical for us, as they impacted orders coming into our system. Getting Colinear involved and coordinating 3-way calls (me just as a listener, pretty much), made a huge difference. Chad persistence to get it right is a talent not always easily found, and I just want to say how much I and we appreciate what he did for us on this ticket. | |
| 3/7/2017 | Gareth, whom I called in the first place, took the lead and then called me back when all was completed. | |
| 3/6/2017 | Many thanks, Gareth! You quickly dealt with my concern with a pleasant attitude and my IT world is once again as it should be. 🙂 | |
| 2/27/2017 | Leave it to me to unwittingly create a non-issue...Thank you, James, as always for your cheerful, helpful attitude when assisting me! | |
| 2/9/2017 | Chad was awesome!!! Very friendly and very helpful. Thank you so much!!! | |
| 2/7/2017 | Appreciate you guys! | |
| 2/6/2017 | Chad did a good job investigating the problem, although we don't have a fix for my obscene number of emails indexing, he did help me with a work around for the time being. He was quick to respond and kept in touch while trying to resolve my issue. Thanks Chad! | |
| 2/3/2017 | Thank you, James! You're awesome, as always!! 🙂 | |
| 2/2/2017 | Many thanks, Gareth, and nice to meet you! All is well now and I'm able to get a little work done. 🙂 | |
| 1/31/2017 | Want to thank Chad for his quick resolution to this. | |
| 1/27/2017 | You all rock. Always able to answer my questions (if not immediately, then a follow up call happens promptly). Amicable, knowledgeable, and technically wise! Thank you James and team for putting up with my calls, no matter how random or absurd they seem! | |
| 1/26/2017 | Thanks for your patience and help with a very technology-challenged guy! | |
| 1/25/2017 | Handled quickly and efficiently. thank you! | |
| 1/18/2017 | Thanks for the help. Compared to our previous providers you guys are Saints. | |
| 1/17/2017 | Top notch service - well done. Thank you. | |
| 1/17/2017 | Everyone at MIS was amazing and super helpful, especially considering how we majorly confused the issue! | |
| 1/13/2017 | Keep doing what you are doing - excellent work. Thank you. | |
| 1/12/2017 | Thank you! Great job! | |
| 1/11/2017 | Y'all do a great job in regards to my issues! | |
| 12/16/2016 | Thank you, James for fixing my .ost. It has stopped misbehaving and life is good again. Always a pleasure! 🙂 | |
| 12/13/2016 | Thank you, Chad! You not only solved my problem, but also left a professional and delightful message in your follow up. 🙂 | |
| 12/12/2016 | Once again, Chad to the rescue! | |
| 12/9/2016 | Chad is awesome | |
| 12/8/2016 | Keep up the outstanding work! | |
| 12/8/2016 | James was awesome! | |
| 12/7/2016 | I was able to log on to my cloud server without incident from my office. I thank Chad for logging on to make sure all is well. | |
| 12/5/2016 | Appreciate the excellent service we are receiving from MIS Solutions. Taylor Morgan was great with his follow-through in every instance. | |
| 12/1/2016 | Matt went way above and beyond to help me tonight. He solved my problem and took the extra step to setup icons on my desktop and he wasn't even on call. I am super impressed, thank you for great service. | |
| 11/22/2016 | Matt fixed our issue and did it quickly. Great work! | |
| 11/22/2016 | None. Service is beyond perfect. Thank you for making every call of mine quick and easy! | |
| 11/21/2016 | Chad,once again, fixed my problem without making me feel like an idiot! | |
| 11/15/2016 | Chad was very helpful as always | |
| 11/2/2016 | Mr. Kirk did an outstanding job and had me back up and running without delay. Also handled a curveball I threw his way and made my organization task much easier | |
| 11/2/2016 | Thank you, James! You da bomb! 😉 | |
| 11/2/2016 | Chad provided great assistance on this matter and clearly walked me through every stage of the process. He also followed up multiple times when I was unable to respond and I appreciate his diligence. | |
| 10/28/2016 | You all rock. Every time I call in my issue is resolved, the technician works with me and answers all questions in a laymanner I can understand. Fantastic! I wish I had more issues so I could call in more! | |
| 10/19/2016 | Thank you Chad and James for your always cheerful approach to addressing my "odd" IT issues. 🙂 | |
| 10/17/2016 | Matt quickly diagnosed the issue and provided a prompt solution. | |
| 10/17/2016 | Thank you MIS for helping us with this issue. Chad stayed on top of the issue all morning. We could not be more pleased with the level of service MIS / Chad provided | |
| 10/14/2016 | MIS is staffed with best IT group I have ever had the pleasure of calling. They have the collective patience of all the saints. | |
| 10/11/2016 | Great job from James, very prompt response! He is also very courteous. | |
| 10/7/2016 | James rocks! | |
| 10/3/2016 | Chad's the man! Made that a quick and easy fix! | |
| 9/20/2016 | Thank you, James. Once again, you saved the day going above and beyond! 🙂 | |
| 9/19/2016 | Very quick response | |
| 9/16/2016 | James and Matt are great. What else can I say? | |
| 9/14/2016 | Ms. Kirk is very friendly and a true benefit to his craft. | |
| 9/12/2016 | Chad was awesome, thanks | |
| 9/7/2016 | very satisfied with the service on this ticket! James answered my call very quickly despite the late hour and was able to provide excellent recommendations and a quick solution. Thank you! | |
| 8/25/2016 | keep up the good work! | |
| 8/22/2016 | Always great service even when I call in with a silly question! | |
| 8/15/2016 | Outstanding support! Thank you so much for your efforts. You saved us from a 24 hour phone outage. | |
| 8/12/2016 | Chad is a rock star in my book! We've been having this issue for months, and it had really disrupted productivity and morale. It took 3 attempts with LiveChat support to get all pieces of the puzzle out of them to finally make it work. Chad was methodical and persevered until we were 100% convinced it was working. Thank you! | |
| 8/12/2016 | James Kirk seemed to understand clearly what my issue was. | |
| 8/9/2016 | It seems that every time something is done something else has to be finished. The original issue was that our Sugar program would not open in conjunction with Outlook. It took a week to get that fixed. Once that was fixed every time I signed on to Outlook I had to go through a series of questions and then resign in with password etc. I would have thought that this would have all been finished at the time of the Sugar issue. | |
| 8/3/2016 | Everyone that I dealt with at MIS was great getting me back to work with my new vehicle Toughbook. Exceptional job and very timely. Thanks to all! | |
| 7/29/2016 | Thank you, James, for patiently dealing with and solving my "bizarre" problems! | |
| 7/29/2016 | Issue not resolved due to it being an Amadeus issue. MIS completed request | |
| 7/29/2016 | Thank you, Taylor for helping me with my ever changing IP address. I know, I know, the cloud... | |
| 7/27/2016 | Thank you, James - above and beyond, as always!! | |
| 7/27/2016 | Matt has always done a fantastic job with our firm. Thanks. | |
| 7/26/2016 | James is always quick on getting our problems resolved and is a real pleasure to work with! | |
| 7/26/2016 | Chad is awesome....and everyone I work with at MIS provides top-level, professional and friendly service. Thank you! | |
| 7/21/2016 | My Thursday ended on a good note because I can finally print to the printer that has been evading me. Thank you, Taylor! 🙂 | |
| 7/18/2016 | I always seem to have unusual problems and James always cheerfully solves them. Thank you, James! | |
| 7/12/2016 | Fantastic service! Answered the phone right away and had me online in a minute! Thank you! | |
| 7/7/2016 | Taylor was a big help! | |
| 7/6/2016 | Although I'm somewhat conflicted about having a working phone, it's nice to finally have a completely functioning work space. Thanks, James! | |
| 7/5/2016 | Thank you, Chad - you made my life better today! | |
| 7/5/2016 | Only had a couple of issues. Original monitor was broken in shipment, and the original tablet didn't orient properly (went portrait when landscape was required, and vice versa.) Both issues quickly resolved. | |
| 6/28/2016 | I appreciate the collaborative effort and conscientious approach to cost savings. | |
| 6/21/2016 | Keep up the good work! | |
| 6/21/2016 | I love you guys! All good! | |
| 6/21/2016 | James is always AWESOME!!! | |
| 6/17/2016 | Love Brendan - he explains things well and simply. | |
| 6/15/2016 | I don't see how that could have gone any better! | |
| 6/15/2016 | Always a pleasure to work with Taylor | |
| 6/15/2016 | Whatever an RDP and/or dhcp reservation is, I am confident James is competently managing my IT needs. | |
| 6/14/2016 | That man saved me from committing hari-kari today. | |
| 6/9/2016 | I love James Kirk; he ALWAYS gets the job done! He takes pride in his work and makes us here at Medikmark feel comfortable knowing that our troubles are in his hands. The best IT guy there hands down! | |
| 6/6/2016 | You guys do a great job! | |
| 6/3/2016 | Matt is terrific, but we could have saved time and money by installing the cloud remotely rather than couriering it. | |
| 6/2/2016 | James has always been very helpful. Love dealing with James. | |
| 6/2/2016 | I can't think of a thing I would try to improve or change. It was very quick and my computer is running smooth now. I was very pleased with the whole process. | |
| 6/1/2016 | I am always delighted to work with James Kirk! | |
| 5/31/2016 | Thank you Chad! | |
| 5/25/2016 | Chad did a great and very thorough job in checking through every possibility with my computer's issue and quickly resolved the problem in a short period of time. | |
| 5/24/2016 | Matt handled my matter in his usual spectacular fashion. | |
| 5/20/2016 | Not sure if this will fix the FTP issue or not. Let's hope. | |
| 5/19/2016 | James is my favorite person to work with at MIS. Once again, he's gone above and beyond to help me. Many, many thanks to him. | |
| 5/18/2016 | James Kirk is really great to work with! | |
| 5/17/2016 | Great follow up as usual.... | |
| 5/17/2016 | Got Windows 10 downloaded AND got my printer back online! | |
| 5/12/2016 | Taylor was extremely courteous and helpful. | |
| 5/10/2016 | Chad was so helpful and really resolved my issue quickly. I am returning to a previous position with Southeast Linen and they are a small company. Having your tech support is like working for a big company. | |
| 5/10/2016 | Taylor and James had a good attitude and were very friendly and helpful 🙂 | |
| 5/9/2016 | No suggestions, EVERYONE has been great! | |
| 5/5/2016 | Awesome team....Thanks! | |
| 5/2/2016 | Thank you Matt | |
| 5/2/2016 | Chad is awesome. diligent and friendly | |
| 4/25/2016 | I am very satisfied with your service today. | |
| 4/22/2016 | Resolved the issues we were having. Taylor did an excellent job onsite addressing the multiple tasks and handling questions. | |
| 4/22/2016 | Service was very quick and I was able to get my issue resolved immediately, thank you! | |
| 4/21/2016 | James was wonderfully patient and helpful with all of my numerous requests. I really appreciate the way he took his time in walking me through all of his efforts. | |
| 4/15/2016 | Chad is awesome! | |
| 4/12/2016 | This is the third time in the last couple weeks that you have saved us. Your response time is fantastic! Thank you. | |
| 4/8/2016 | Great help! Thank you! | |
| 4/5/2016 | Thanks for the very quick response and help! Chad rocks! | |
| 4/5/2016 | It is difficult to improve perfection! | |
| 3/31/2016 | I am totally delighted with the service. | |
| 3/24/2016 | Chad did a great job handling this transfer. Brian's computer was remote and even though there were problems with the connection dropping, Chad worked diligently to get everything transferred. He kept Brian and me updated on the progress. Thanks for a job well done! | |
| 3/22/2016 | James Kirk is always great to work with | |
| 3/21/2016 | Really appreciate Matt taking the time to explain the problem I was having and how to avoid it in the future. | |
| 3/18/2016 | Thank you for not making us feel like idiots! | |
| 3/10/2016 | Chad is the BEST! | |
| 3/9/2016 | Chad rocks! | |
| 3/3/2016 | I did not request this service ticket and therefore do not know how/if it was resolved. Please do not send me survey requests when I am not the person that requested the service.....IF you fixed the problem then I assure you we are satisfied. If you did not then we are frustrated...:) | |
| 3/2/2016 | Gold Stars for Jaxon who entered documentation on this issue in the Wiki! | |
| 2/26/2016 | THE GUY WAS VERY QUICK AND NICE. GOOD JOB! | |
| 2/22/2016 | Everyone was very helpful and now I receive company e-mail on my iPhone which was my objective. | |
| 2/3/2016 | No suggestions, just compliments. Chad Cartee is one awesome tech, and I've had the pleasure of working with him on multiple occasions. I appreciate the fact that he takes the time to answer all my ignorant questions without feeling like I'm being condescended. Great guy! | |
| 1/27/2016 | Outstanding! Work was scheduled and problem identified and remedied in timely manner without secondary issues. | |
| 1/25/2016 | Thanks for the help on this issue! You pointed me at what needed fixing! | |
| 1/19/2016 | James is awesomesauce! | |
| 1/18/2016 | James was very congenial and a pleasure to talk with. | |
| 1/14/2016 | Chad did a great job and is a true asset to MIS | |
| 1/6/2016 | Thank you Chad! I have appreciated your help with my computer issues. As I told you this morning, I always feel relief when you pick up my calls. Wishing you all the best in 2016! | |
| 1/4/2016 | I traded micies and this appeared to finally correct the problem. Thanks, Taylor! | |
| 1/4/2016 | you guys were quick and easy. 🙂 Thanks and Happy New Year!! | |
| 1/4/2016 | Please note that once I rang over to the answering service I was on hold for 10+ minutes before a person came to the phone. Everything else was ok | |
| 12/29/2015 | Thank you Chad! Happy New Year! |