Internal IT managers are granted access to our ticketing system to ensure seamless coordination and involvement in all service requests.
Internal IT managers are granted access to our ticketing system to ensure seamless coordination and involvement in all service requests.
Our ideal clients are businesses with 20–200 computer users, headquartered in the metro Atlanta and Gwinnett County areas.
MIS offers a wide array of managed services, serving as an extension of your internal IT team. We provide managed private cloud solutions, strategic IT consulting, reactive support (help desk), proactive support (monitoring, patching, updates, maintenance, backups, disaster recovery, business continuity), cybersecurity and compliance solutions tailored to your industry, project management, vendor management, VoIP phone systems and management, and network design.
During regular business hours, calls to our main support line are answered live, usually within 30 seconds. If a request is urgent, we typically have a technician working on it within 30 minutes or sooner. Our goal is to minimize downtime and get you and your team back to work as soon as possible.
No, it’s not. All our service technicians work exclusively for MIS Solutions. This ensures that when you contact our support team, you speak to someone who intimately knows your business. We only hire friendly, knowledgeable, courteous, and English-speaking team members to serve our clients.
To stay ahead in the ever-changing field of security, our IT professionals commit to lifelong learning. Our team members hold advanced certifications including Computer Hacking Forensic Investigator, Certified Information Systems Security Professional, Certified Chief Information Security Officer, Certified Cloud Security Professional, and Certified in Governance of Enterprise IT.
Absolutely! That’s the beauty of co-managed IT. Our team can step in and supplement the areas of IT management that you lack or don’t have time for.
With co-managed IT services, we work in unison with your internal IT department, filling in gaps where needed.
Several factors need to be considered to determine if a cloud solution is suitable for your business. You’ll want to consider factors such as the age of your current infrastructure, scalability requirements, data storage needs, collaboration requirements, need for remote accessibility, security and privacy concerns, as well as budget constraints.
A public cloud is an infrastructure that is shared among multiple organizations or users, whereas a private cloud solution is exclusively dedicated to a single organization. Private cloud solutions can be customized to meet the specific needs of a business. Due to its enhanced security and privacy measures, it is particularly suitable for industries with strict compliance and data privacy regulations.
No – your data is not co-mingled with other companies’ data. For each client, we set up a private virtual server or set of servers. Think of the servers as your own private cloud in a data center where only your team accesses these servers and the data contained.
While this is a valid concern, we overcome it in the following way for our clients in the cloud. First, we recommend that you have both a primary and backup internet connection. Most clients have a cable connection or fiber connection and then a backup connection such as DSL, T1 or fiber from another carrier. As a second backup plan, companies can use their cell phone hotspot or mobile hotspot to connect to the internet.
In many cases, cloud computing is a more secure way of accessing and storing data. Just because your server is onsite doesn’t make it more secure; in fact, most small to medium businesses can’t justify the cost of securing their network the way a cloud provider can in a PCI, HIPAA-certified data center. And most security breaches occur due to human error – one of your employees downloads a file that contains a virus, they don’t use secure passwords or they simply email confidential information out to people who shouldn’t see it. Other security breaches occur in onsite networks because the company didn’t properly maintain their own in-house network with security updates, software patches and up-to-date antivirus software. That’s a far more common way networks are compromised versus a cloud provider getting hacked.
The MIS Greenlight cloud is protected using the latest confidentiality, integrity and availability safeguards that meet or exceed most compliance frameworks to include HIPAA, PCI, NIST 800-53 and the NIST Cybersecurity Framework.
In simplest terms, cloud computing refers to having a set of redundant servers hosted in a data center rather than on servers housed onsite. Users can access computing resources and services anywhere there is an internet connection, paying only for the resources they use. Cloud computing eliminates the need for on-premises servers, offering substantial cost savings to small and mid-sized businesses. Furthermore, to ensure security, we provide our proprietary Private Greenlight Cloud solution for our customers.
We handle the burden of backing up your system every night, so you can concentrate on running your business. Not only do we perform redundant backups, but we also conduct regular test restores from backups to ensure your data can be recovered in the event of an emergency.
Absolutely! In fact, this is one of the major benefits of cloud computing and a hallmark of MIS Solutions’ Greenlight Cloud Service. Your employees can securely access all your data from home, the airport, the coffee shop — anywhere there is an internet connection.
Compared to onsite network servers, cloud services from MIS Solutions can offer considerable cost savings in addition to all the other benefits afforded by getting your organization in the cloud. There are no expensive servers to purchase, house, and maintain.
In simplest terms, cloud computing refers to having a set of redundant servers hosted in a data center rather than on servers housed onsite. Users can access computing resources and services anywhere there is an internet connection, paying only for the resources they use. Cloud computing eliminates the need for on-premises servers, offering substantial cost savings to small and mid-sized businesses. Furthermore, to ensure security, we provide our proprietary Private Greenlight Cloud solution for our customers.
We use a team approach to IT management. You will be assigned to a team that will take the time to get to know you and your users and also understand your unique line of business applications. Taking time to understand your organization is the foundation for our mission to deliver responsive, friendly service. By having a whole team assigned and keeping detailed network documentation (basically a blueprint of your computer network) and updates on every client’s account, any of our technicians can pick up where another one has left off.
Yes. We have an entire Proactive Team that works behind the scenes and around the clock to ensure your systems are secure. Our remote network monitoring system watches over your network to constantly look for developing problems, security issues and other problems so we can address them before they turn into bigger problems or cause extensive downtime or lost data.
To stay on top of the ever-changing field of security, IT professionals must commit to an attitude of lifelong learning. Members of our team hold a number of advanced certifications, including Computer Hacking Forensic Investigator, Certified Information Systems Security Professional, Certified Chief Information Security Officer, Certified Cloud Security Professional, and Certified in Governance of Enterprise IT.
No, we do not outsource our help desk. All of our service technicians work exclusively for MIS Solutions. This ensures that our clients speak to someone who is intimately familiar with their business each time they contact our support team. We only hire friendly, knowledgeable, courteous, and English-speaking team members to serve our clients.
Calls to our main support line during regular business hours are typically answered live within 30 seconds. If a request is urgent, we strive to have a technician working on it within 30 minutes or even sooner. Our goal is to efficiently resolve any issues and get you and your team back to work as quickly as possible.
Our ideal clients typically have between 20 and 200 computer users and are headquartered in the metro Atlanta and Gwinnett County areas.
No, we do not offer break-fix service. Break-fix is a business model that tends to work in the IT company’s favor, rather than yours. With break-fix, you purchase a block of time at an hourly rate for a technician to “fix” your problem when something breaks. Ultimately, you end up paying to resolve issues that could have been prevented with regular IT maintenance and management. Additionally, in the break-fix model, it is up to you to report problems to your technician since there is no monitoring of your systems.
MIS Solutions is a full-service managed IT services provider, which means we can serve as your complete outsourced IT department. We offer a wide range of services, including managed private cloud solutions, strategic IT consulting, reactive support (help desk), proactive support (monitoring, patching, updates, maintenance, backups, disaster recovery, business continuity), cybersecurity and compliance solutions for your industry, project management, vendor management, VoIP phone systems, network assessments, and network design.