There are many ways to determine if you are working with a reliable provider of Atlanta IT support. While your first inclination is just to consider the services offered, this is not the only factor that matters.
Yes, having an IT service provider that offers robust and comprehensive services is important, but there are other ways to tell if you are working with a vendor that cares about you and the growth of your business.
A Local Presence
Did your IT support provider tell you they were headquartered locally? Have you ever visited their offices? If not, there is no way to know for sure. Even if you have visited the office, are you sure this is an established company that is in the space long-term?
There is a definite way to know if the company you have chosen to work with is a “drive-by” company or one that is established and dedicated to helping their clients.
Does the Company Give Back?
An excellent way to determine if a company is going to remain in the area is by looking at their charitable activity. For example, is the IT service provider active in local charities? Does the company invest in a few charities? Do they donate money and time to various non-profits, local schools and area sports teams? These are all good indications that you have found a quality company that is planning on staying in the area.
Ask Your IT Service Provider about their Charitable Donations
One of the best ways to determine if you are working with a provider of Atlanta IT support that gives back is to ask. Chances are they are going to want to share how they help the community. However, to make sure this is true, check with the charity. Most charitable organizations have websites that list all their donors. When you do this, it can provide you with peace of mind that the IT service provider is planning on sticking around, which means you have access to on-going, uninterrupted service and support.
What if the Company Doesn’t Give Back?
If you discover you are working with a company that isn’t active in the community, it is often a red flag that they don’t plan on sticking around very long. This could mean big trouble for your company down the road. After all, if the IT service provider suddenly disappears, it means you are stuck without service or support.
Do You Need to Make a Change?
If you are worried that you are working with an Atlanta IT support provider that isn’t planning on putting down roots, then you may want to consider making a change. Several companies can provide better services, and give back to the community. Contact us at MIS Solutions Inc. today to learn more. We can help with your IT support and service needs and give you peace of mind that our company is going to remain in place. We donate to multiple charities around the Atlanta area, including the Home of Hope at Gwinnett Children's Shelter, Girl Scouts and Boy Scounts, and are proud of our community involvement.