The urgent request for organizations to initiate work-from-home (WFH) policies for their employees caught many businesses flat-footed. Luckily, MIS staff members (and the majority of our clients) were already equipped and prepared to continue serving clients from the safety of our homes.
10th Annual MSP 501 Ranking and Study Identifies World’s Most Progressive MSPs in Information Technology
Suwanee, Ga., June 19, 2017 – MIS Solutions ranks among the world’s most progressive 501 Managed Service Providers (MSPs), according to MSPmentor’s 10th-annual MSP 501 Worldwide Company Rankings.
We recently posted an article about how choosing an IT support provider in Atlanta is a lot like dating. You can read that post HERE, but to summarize, you’ll want to take some time to get to know them before signing on the dotted line. How long have they been around? Who makes up their leadership team? Does their culture mesh with yours? Is the help desk local or will you have to deal with someone who speaks broken English? What is their standard procedure for dealing with issues? How soon can you expect a response when reporting a problem? Is there a money-back guarantee? What kind of service can you expect?
In turn, have they taken the time to listen to your IT wants and needs? Do you feel they truly understand your company’s culture, vision and the direction in which you want to go? Do they have a plan to help you get there? Are they equipped to guide you in making technology decisions or are they simply going to maintain your network? Only after all the boxes have been checked during this courtship phase should you consider taking this relationship to the next level and make a commitment.
The Difference Between Words and Actions
It's a lot easier to say things than it is to do them, especially when it comes to managed IT services in Atlanta. For example, perhaps you've heard the phrase "we have an open-door policy." But sometimes, that open-door policy doesn't extend to employees, and as a result, service delivery suffers across the board.
When the Independent Insurance Agents of Georgia decided to outsource its IT 13 years ago, cloud computing was in its infancy and still somewhat of a mystery to many organizations. The whole concept of a company’s data being stored “out there,” instead of on-premises, left many business owners uneasy.
