How to Use Technology to Build Trust

Small and medium businesses that view technology as an investment are finding that they’re able to use technology to build trust with their employees, customers and vendors. But investing in technology can be daunting – it’s not cheap and it takes time and effort to maintain it. By having reliable technologies, you can build trust among your people, processes and customers. This trust can result in better outcomes for your company, including job satisfaction, employee and customer retention, innovation and your bottom line.

It’s important to remember that to use technology to build trust, you first need to concentrate your efforts on these key areas:

Vendor Reputation

Are you using technology from well-known and trusted vendors? Using technology that is already known and trusted in the marketplace can help you build a trustworthy reputation. Borrow from their trustworthiness to boost your own.


Protecting customer and employee data is critical to building trust. Organizational data breaches have become increasingly common in recent years, with world events making the situation worse. Make sure you have ironclad measures in place to keep sensitive information secure.

User experience

Inefficient or incompatible technologies can create chaos and confusion, damaging productivity. If you take the time to select and integrate the right technologies, it can enhance productivity, save valuable time and serve as a reliable trust-building foundation among employees, customers and partners.

Similarly, thoughtful processes that consider the user experience can reduce confusion and opportunities for conflict and make it easier for employees to work with you. Conflicts arise when an individual’s expectations do not match the actual experience. Thoughtful processes can help ensure that everyone’s expectations are met, minimizing the chances of a conflict.

Backups, disaster recovery and incident response

“Trust but verify” should always be your motto. Do you currently have a way to verify that your data backups are working properly? A managed service provider (MSP) can help you verify that your backups are reliable and will work in the event of an incident, delivering a more consistent experience to employees and customers alike.


Is your business compliant with data privacy regulations? Before assuming you are, make sure with a solid foundation (like the National Institute of Standards and Technology Cybersecurity Framework or NIST CSF) and routine reporting that measures compliance. Protecting customer data is a great way to build trust.


With remote and hybrid work becoming more prevalent, offering employees the flexibility to work from remote locations is a great way to build trust and loyalty within your organization – which can, in turn, improve the customer experience. However, you’ll need to make sure you have the necessary technologies in place to ensure that employees can work safely and securely while protecting your business.

Partner for success

Since trust-building can be so difficult for SMBs to handle on their own, collaborating with an MSP like us is your best option for success. We can help with tasks like disaster recovery, compliance, security and much more. By working with an MSP like us, you can concentrate on your day-to-day operations and big-picture business goals, safe in the knowledge that your customers’ data is secure.

Feel free to contact us and schedule a no-obligation consultation.

To dig deeper into the topic, download our checklist titled “How SMBs Can Build or Repair Trust” by clicking here.

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