Are You Dealing with an Authority in Atlanta on IT Support?

Are You Dealing with an Authority in Atlanta on IT Support?

When choosing an Atlanta IT support company, it’s easy to get confused by the multitude of choices. While there are plenty of options out there, many of which are very good at the services they provide, many business owners want to make sure they are hiring an actual IT authority to handle their network needs. If you want to ensure that the support company you partner with is an authority, consider the following:

Ask About their Experience

It’s all about the owner or the managers of the company when it comes to seeking an authority. Make sure you’re not just visiting with techs who may or may not be there in a few months when making your choice. Ask to speak with the actual head of the company and verify their experience. How long have they been in the industry? How many clients have they worked with? How have they grown over the years? How do they keep up on new trends? Identifying who runs the company and their background will help you narrow down the field and allow you to make an informed decision.

Check References

Are you asking for references when you interview IT support companies? If so, are you actually calling the references and asking them questions about the service they’ve received? If you’re not, you should definitely consider it. Make sure to ask questions about customer support, how problems have been handled and the factors that made them choose the company. You should also ask if they’ve had any direct contact with the owners or managers and the impression they got of their level of expertise.

Ask to Take a Tour

Ask to take a tour of the Atlanta IT support offices and make sure you’re clear that you’d like to meet the owner and/or managers if possible. You can accomplish a number of things when you take an office tour, such as verifying that there’s an actual team that’ll be handling your service. It’s easy for one-man shows to pretend like they’re a larger company over the phone or via email, but visiting their office eliminates this possibility. You can also meet the actual owner, shake his or her hand, and ask a few questions to get a good feel for them as a person and IT professional.

Ask if They’ve Published Anything

Authorities in many industries are able to display their skills and educate others by writing books, magazine articles or whitepapers. Ask if there’s anything published by the owner that you can read. This is a good indication of their knowledge and standing in the industry.

When choosing an Atlanta IT support company, it’s important to consider whether they’re an actual authority in the industry or not. By asking the right questions and meeting the owner in person when possible, you can identify which companies are the real deal. If you’d like more information on MIS Solutions or our president Jennifer Holmes, author of The Business Owners Guide to I.T. and All Things Digital, visit our website or contact us.