Testimonials

MIS Knows Us and How We Operate

We needed a responsive, more trusted partner that we could rely on. MIS is in alignment with our business. They know us well and know how we operate. That familiarity is key. They are there for us when we need them and they have the ability to step in and know exactly where everything is. The support team at MIS is very friendly, very helpful, has good follow-up and keeps good notes. That process helps in making revisiting an issue super easy. When they call us, the notes have already been reviewed and they’re ready to dive in and solve the issue.

I Don’t Stress about IT Anymore

Technology has played a very large role in our success and being able to compete in the market. The value MIS brings to Stuart Pro Heating & Air is priceless. I don’t stress about IT anymore. If there is an issue, I know it’s going to be fixed. I have complete trust in MIS.

It’s a Relief to Know That for Critical Situations, We’ve Got Support Around the Clock

Everyone at MIS is very positive and willing to help. I know this is a group of people I can trust to not only make our IT services better, but to also help make my job easier. It’s nice to have a whole team I can rely on. It’s reassuring to know I have experts I can lean on and I don’t have to worry about being an IT expert.

MIS had the foresight to help us quickly transition to a remote workforce

Thank you to everyone at MIS Solutions for being proactive and helping us quickly and seamlessly pivot to a remote workforce at the onset of the COVID-19 pandemic. We didn’t miss a beat and were able to focus our attention on our business. Having a technology partner that is dedicated to our success is crucial. And MIS does not let us down. In fact, they far exceed our expectations.

MIS is Familiar With Law Firms and the Security Concerns They Face

Finding an IT support firm that specializes in cybersecurity was a must. And I also wanted to work with a company that’s done this before – you know, this was not their first rodeo. I liked that MIS already had experience working with law firms and is familiar with how they work. Even though we’re not a law firm, we do have some of the same security requirements that law firms do. I would encourage companies that are concerned about security or concerned about remote capabilities to look into what MIS has to offer.

Accessible and Reliable Support Makes Shift to Remote Working Painless

When shelter-in-place restrictions forced us to work from home, MIS had laptops couriered over within 48 hours and had an engineer on the phone with our team getting everything set up. If there was a problem with a connection, MIS was there. I don’t know what we would have done without that. It would have been hard. In other words, partnering with MIS allowed us to pivot overnight in becoming a virtual firm – and stay in business.”

Working With MIS Solutions Has Made My Job Easier

Prior to MIS, our employees would come to my door either trying to address a concern they had with the IT company, trying to understand what was happening with their support ticket or basically stating that the IT company didn’t solve their problem. They couldn’t get the answers from the vendor so I was the conduit between our staff and the IT provider. Now I don’t have to constantly follow up with phone calls to determine where we are with certain situations. That’s very reassuring for our staff knowing that they are being taken care of. So working with MIS has made my job easier.

MIS is the Partner in Technology We Needed

We were really looking for somebody who would partner with us – and partner with us long-term. Someone who had skin in the game who could tell us what we need to do from a technology perspective. We needed an advisor. That was really important to me. MIS really does have our best interest at heart.

There is always someone at MIS who is available to tackle any IT problems that arise. Everyone there has been great to work with. They're professional, very patient and have a great sense of humor. I know that when I'm talking to someone they really know what they're doing -- not just looking at a manual to try to solve a problem. And if that particular technician isn’t able to solve an issue, there’s someone else there who can. They have never given us the run-around.

MIS provides a stable IT environment, predictable monthly billing and quick response times. But what I really appreciate is how MIS not only meets my IT needs, but you keep in mind my overall business needs by continually looking for ways to help my firm run more efficiently. You really are a one-stop shop, so if anything goes wrong with my internet, my phone system or my IT, I know you guys are there to handle it. And knowing you are IT experts helps me, as a boutique firm, compete with the large firms.

I Sleep Easier at Night Knowing the MIS Team is in My Corner, Supporting My Business and keeping my Systems in Tip-Top Shape

MIS provides great value. No more hourly bills. No more uncertainty. I know what my IT bill is going to be every month. I don’t get downright angry anymore when something goes wrong because of having to pay hourly for an IT person to first learn about my problem then try to fix it by trial and error. Thank you MIS!

MIS's Greenlight Cloud Solution Let's Us Focus on Insurance Instead of IT

I would highly recommend MIS. They make us feel like we’re the most important client and person at the moment. I know they do that for all their clients.

IT Issues Are Solved Quickly So There’s Very Little Disruption to Our Daily Operations

There is always someone available via phone to listen and handle our computer and server issues – never an automated attendant – during regular work hours. When we call MIS Solutions, we are immediately assisted with the issue until it is resolved. I would estimate that 98 percent of our issues are resolved within the same day. In comparison to our prior IT service provider, sometimes we would report a problem, then receive a call back only to be told it might take a day or so to resolve the problem.

I am so Thankful we Decided to Implement Rapid Recovery

One of our accounting representatives accidentally deleted ALL of our accounting customer contact data records. We were in a state of shock and immediately called MIS Solutions for assistance at 3:48 p.m. By 4:08 p.m, the team at MIS Solutions had used Rapid Recovery to restore the files and folders — and everything was put back the way it was supposed to be. Without Rapid Recovery and MIS’s responsiveness, it could have taken several hours to find and restore these critical files.

A Highly Friendly and Available Team Helps Us Run Smoothly

What I like best about working with MIS Solutions is that they are very responsive to all inquiries and they have a friendly staff. The on-call availability and remote computer repairs keeps our network running smoothly. I would recommend MIS’s services to other municipalities in Gwinnett County.

Security and Compliance Are No Longer Pain Points

The security of our files and being FERPA compliant has improved since hiring MIS Solutions. Their team always has our best interest at heart and they are able to come up with solutions quickly to keep us moving forward. Their work ethic, approach to problem-solving and their customer service have been phenomenal. We have really benefited from the quality of service we receive and MIS’s quick response time. Did I mention customer service is outstanding?

Being a Managed Services Client Has Improved Our Uptime, Increased Our Productivity And Systematized Our Software Updates

The thing I love most about MIS Solutions is that they are never happy with the status quo. They are always striving to look for the best way they can service our business. It’s their mindset of constant improvement that has helped our network become more stable and reliable. When we do have problems with the Internet or systems, I know that they will respond to our needs.

Lightning-Fast Service Fills the Bill of Non-Profit Organization

Very late in the day, I received a request from our director to obtain a quote for software and laptops. We needed them by noon the next day. But Derek was able to get those to us first thing in the morning. MIS is usually very quick to respond to requests and problems.

With Your Help, We Completed PCI Compliance In Less Than Two Weeks

We hired MIS to initially help us with a Buffalo server and the PCI compliance requirements. At the time, we were considering hiring another IT person to help maintain our network. After working successfully with your team, we decided to give MIS a try as our outsourced IT department because we realized that we could have access to a wide range of technical talent (security, backup & disaster recovery, email, network administration, etc.) at a lower cost than hiring a single low end person with a single area of expertise. That was huge for us.

MIS Is There When We Need Them

I just wanted to take a moment to let you know how much we appreciate the outstanding service MIS Solutions provided to our firm. As you can imagine with the tax filing deadline, we have been very busy and were looking to finalize returns and extensions for a few of our clients on Monday. The excellent service of MIS and your team meant that we were able to provide the level of service to our clients that they depend on.

MIS Gives Us Peace of Mind Knowing Our Network is Functioning Seamlessly

Being back with MIS just gives me peace of mind knowing that my technology is functioning seamlessly behind the scenes without it interfering with and disrupting our day-to-day operations. It allows us to concentrate

Accessibility to Knowledgeable and Professional People Takes the Worry Out of IT

“Having full access to all MIS folks from top down means I don’t have to worry about IT issues. Their speed of response and consideration of our time is what I like most about working with them. We moved our office into an ‘executive suites’ model and MIS folks, from upper management to the network architects, came in to assist with all things IT.”

Your Attention and Quick Response to Our Needs Has Cut Costly Downtime

Computers are the lifeblood of our profession, thus if they are down, we are down. Our decision to go on the MIS Greenlight Service Plan has proven to be a cost-effective solution. With a staff of 20, downtime becomes very expensive and I am glad to report that our downtime to be at a minimum since going on the plan. Problems are diagnosed and corrected before they cause costly downtime.

MIS’s Responsiveness Minimizes Downtime

My issues are treated with urgency, so that I can function without much downtime.

MIS Solutions Adds the Human Touch to Technology

I like that I can reach a person – not an automated machine – to help me when I have an issue. Most of my experiences have been quickly resolved, typically while I am still on the phone with the technician.

They understand the importance of solving problems in real time.

Our Relationship With MIS Is A Great Partnership

I really like being able to ask questions and know that MIS will share best practices on subjects like security, backups, antivirus, network standardization and simplification. I appreciate and rely on MIS’s “thought leadership”. If we have an issue, I know that MIS is there for me with options on how to tackle it from several different technology approaches. MIS is like a conductor for me on anything IT related. We lean on MIS’s experience and knowledge to get things done.