Testimonials

Read why these Metro Atlanta companies and organizations trust MIS Solutions for IT Support and Service


William Shepherd

MIS had the foresight to help us quickly transition to a remote workforce

Thank you to everyone at MIS Solutions for being proactive and helping us quickly and seamlessly pivot to a remote workforce at the onset of the COVID-19 pandemic. We didn’t miss a beat and were able to focus our attention on our business. Having a technology partner that is dedicated to our success is crucial. And MIS does not let us down. In fact, they far exceed our expectations.

William Shepherd
Director
Grant Shepherd & Associates


Bryan Pittman

Working With MIS Solutions Has Made My Job Easier

Prior to MIS, our employees would come to my door either trying to address a concern they had with the IT company, trying to understand what was happening with their support ticket or basically stating that the IT company didn’t solve their problem. They couldn’t get the answers from the vendor so I was the conduit between our staff and the IT provider. Now I don’t have to constantly follow up with phone calls to determine where we are with certain situations. That’s very reassuring for our staff knowing that they are being taken care of. So working with MIS has made my job easier.

Bryan Pittman
North American Operations Manager
Tellermate


MaryBeth Barfield

MIS is the Partner in Technology We Needed

We were really looking for somebody who would partner with us – and partner with us long-term. Someone who had skin in the game who could tell us what we need to do from a technology perspective. We needed an advisor. That was really important to me. MIS really does have our best interest at heart.

MaryBeth Barfield
Controller
MTI Baths


Katie Wilson

There is always someone at MIS who is available to tackle any IT problems that arise. Everyone there has been great to work with. They're professional, very patient and have a great sense of humor. I know that when I'm talking to someone they really know what they're doing -- not just looking at a manual to try to solve a problem. And if that particular technician isn’t able to solve an issue, there’s someone else there who can. They have never given us the run-around.

Katie Wilson
Office Manager
Southern Care Lawn & Landscape


Sam Woodhouse

MIS provides a stable IT environment, predictable monthly billing and quick response times. But what I really appreciate is how MIS not only meets my IT needs, but you keep in mind my overall business needs by continually looking for ways to help my firm run more efficiently. You really are a one-stop shop, so if anything goes wrong with my internet, my phone system or my IT, I know you guys are there to handle it. And knowing you are IT experts helps me, as a boutique firm, compete with the large firms.

Sam Woodhouse
Managing Partner
Woodhouse Law Firm, LLC


John H. Bedard, Jr.

I Sleep Easier at Night Knowing the MIS Team is in My Corner, Supporting My Business and keeping my Systems in Tip-Top Shape

MIS provides great value. No more hourly bills. No more uncertainty. I know what my IT bill is going to be every month. I don’t get downright angry anymore when something goes wrong because of having to pay hourly for an IT person to first learn about my problem then try to fix it by trial and error. Thank you MIS!

John H. Bedard, Jr.
Bedard Law Group, P.C.


Yunetta Hamby

MIS's Greenlight Cloud Solution Let's Us Focus on Insurance Instead of IT

I would highly recommend MIS. They make us feel like we’re the most important client and person at the moment. I know they do that for all their clients.

Yunetta Hamby
Office Manager
Burnette Insurance


Brenda Cash

IT Issues Are Solved Quickly So There’s Very Little Disruption to Our Daily Operations

There is always someone available via phone to listen and handle our computer and server issues – never an automated attendant – during regular work hours. When we call MIS Solutions, we are immediately assisted with the issue until it is resolved. I would estimate that 98 percent of our issues are resolved within the same day. In comparison to our prior IT service provider, sometimes we would report a problem, then receive a call back only to be told it might take a day or so to resolve the problem.

Brenda Cash
Controller
Crystal Marble


Jamie Hood

I am so Thankful we Decided to Implement Rapid Recovery

One of our accounting representatives accidentally deleted ALL of our accounting customer contact data records. We were in a state of shock and immediately called MIS Solutions for assistance at 3:48 p.m. By 4:08 p.m, the team at MIS Solutions had used Rapid Recovery to restore the files and folders — and everything was put back the way it was supposed to be. Without Rapid Recovery and MIS’s responsiveness, it could have taken several hours to find and restore these critical files.

Jamie Hood
CFO
Advantage Fire


Joey Murphy

A Highly Friendly and Available Team Helps Us Run Smoothly

What I like best about working with MIS Solutions is that they are very responsive to all inquiries and they have a friendly staff. The on-call availability and remote computer repairs keeps our network running smoothly. I would recommend MIS’s services to other municipalities in Gwinnett County.

Joey Murphy
City Administrator
City of Dacula


Mona Reiser Armstrong

Security and Compliance Are No Longer Pain Points

The security of our files and being FERPA compliant has improved since hiring MIS Solutions. Their team always has our best interest at heart and they are able to come up with solutions quickly to keep us moving forward. Their work ethic, approach to problem-solving and their customer service have been phenomenal. We have really benefited from the quality of service we receive and MIS’s quick response time. Did I mention customer service is outstanding?

Mona Reiser Armstrong
Access Education Holding Corp.


Chris Foster

Being a Managed Services Client Has Improved Our Uptime, Increased Our Productivity And Systematized Our Software Updates

The thing I love most about MIS Solutions is that they are never happy with the status quo. They are always striving to look for the best way they can service our business. It’s their mindset of constant improvement that has helped our network become more stable and reliable. When we do have problems with the Internet or systems, I know that they will respond to our needs.

Chris Foster
President of Whitehead Electric Company


Tony Tanksley

Lightning-Fast Service Fills the Bill of Non-Profit Organization

Very late in the day, I received a request from our director to obtain a quote for software and laptops. We needed them by noon the next day. But Derek was able to get those to us first thing in the morning. MIS is usually very quick to respond to requests and problems.

Tony Tanksley
Director of Finance
Home of Hope at Gwinnett Children's Shelter


Sterling Flynn

With Your Help, We Completed PCI Compliance In Less Than Two Weeks

We hired MIS to initially help us with a Buffalo server and the PCI compliance requirements. At the time, we were considering hiring another IT person to help maintain our network. After working successfully with your team, we decided to give MIS a try as our outsourced IT department because we realized that we could have access to a wide range of technical talent (security, backup & disaster recovery, email, network administration, etc.) at a lower cost than hiring a single low end person with a single area of expertise. That was huge for us.

Stirling Flynn
Technology Consultant at Living On The Edge With Chip Ingram


Angelia Morgan, Grattan Rowland

MIS Is There When We Need Them

I just wanted to take a moment to let you know how much we appreciate the outstanding service MIS Solutions provided to our firm. As you can imagine with the tax filing deadline, we have been very busy and were looking to finalize returns and extensions for a few of our clients on Monday. The excellent service of MIS and your team meant that we were able to provide the level of service to our clients that they depend on.

Angelia Morgan, Grattan Rowland
Dir. of Operations & Founder – Rowland & Associates, Inc.


William Shepherd

MIS Gives Us Peace of Mind Knowing Our Network is Functioning Seamlessly

Being back with MIS just gives me peace of mind knowing that my technology is functioning seamlessly behind the scenes without it interfering with and disrupting our day-to-day operations. It allows us to concentrate

William Shepherd
Director
Grant Shepherd & Associates


Betsy Olson

Accessibility to Knowledgeable and Professional People Takes the Worry Out of IT

“Having full access to all MIS folks from top down means I don’t have to worry about IT issues. Their speed of response and consideration of our time is what I like most about working with them. We moved our office into an ‘executive suites’ model and MIS folks, from upper management to the network architects, came in to assist with all things IT.”

Betsy Olson
CEO
Independent Insurance Agents of Georgia, Inc.


Donnie Houston

Your Attention and Quick Response to Our Needs Has Cut Costly Downtime

Computers are the lifeblood of our profession, thus if they are down, we are down. Our decision to go on the MIS Greenlight Service Plan has proven to be a cost-effective solution. With a staff of 20, downtime becomes very expensive and I am glad to report that our downtime to be at a minimum since going on the plan. Problems are diagnosed and corrected before they cause costly downtime.

Donnie Houston
President
Precious Image Creations


MIS is More Than an IT Provider; They’re Our Partners in Business

The most valuable part of the business relationship with MIS is that all of the engineers and staff have worked patiently to teach us about the technology and systems we use. We have learned much more about the technology and systems we need and use. The result is that we are making sound and prudent decisions that make us stronger and more efficient as a company.

Operations Manager
National Allergy Supply


Becky Donnelly

MIS’s Responsiveness Minimizes Downtime

My issues are treated with urgency, so that I can function without much downtime.

Becky Donnelly
Operations and Safety Administrator
Advantage Fire


Michele Higginbotham-Crouse

MIS Solutions Adds the Human Touch to Technology

I like that I can reach a person – not an automated machine – to help me when I have an issue. Most of my experiences have been quickly resolved, typically while I am still on the phone with the technician.

Michele Higginbotham-Crouse
Office Manager
Harris Medical Associates


Michael Levengood

They understand the importance of solving problems in real time.

Michael Levengood
Owner
J.Michael Levengood LLC


Mark Lawrence

Our Relationship With MIS Is A Great Partnership

I really like being able to ask questions and know that MIS will share best practices on subjects like security, backups, antivirus, network standardization and simplification. I appreciate and rely on MIS’s “thought leadership”. If we have an issue, I know that MIS is there for me with options on how to tackle it from several different technology approaches. MIS is like a conductor for me on anything IT related. We lean on MIS’s experience and knowledge to get things done.

Mark Lawrence
CRM Program Manager
Sterling Planet


MIS’s Greenlight Cloud and VoIP Phone System Improved Our Law Firm’s Productivity

Since moving to the Greenlight Cloud, we’ve been able to work more efficiently and are better organized than with our previous software. Every issue gets resolved in a timely manner, and everyone is always so nice and enthusiastic about helping with any issue we might have. For example, we were having our new phones installed and everyone was a little uneasy about having to switch to a completely new phone system. However, Matt came and made the transition much smoother. He went to each person in the office and happily gave us all a personal tutorial showing us how to operate the new phones. This helped to put our minds at ease and we were able to become much more comfortable with using the new phone system. Everyone on the MIS Solutions team is enjoyable and easy to talk to. I feel like I’m part of the MIS Solutions family!”

Brittanie Allen
Woodhouse Law Firm