Customer Reviews
| Date | Rating | Comments |
|---|---|---|
| 4/6/2022 | Brendan is always very helpful. | |
| 4/5/2022 | Quick response! | |
| 4/5/2022 | Thank you! You did awesome! | |
| 4/5/2022 | Issue was identified and resolved in a timely manner. | |
| 4/4/2022 | Problem was resolved and I am in my session and working so I am happy | |
| 4/4/2022 | the response was excellent, the service was informative, I really appreciate you all | |
| 4/1/2022 | Working with Sanvir is fantastic. He is always very helpful and will go the extra mile to make sure your issue is resolved. 10 stars Sanvir!!! | |
| 4/1/2022 | Appreciated having the issue taken care of quickly. Thank you | |
| 3/31/2022 | Fast resolution! | |
| 3/31/2022 | You are the best. Thanks for your visit. Your explanations were very friendly and easy to understand why. We did not have any problems | |
| 3/31/2022 | My problem was escalated to Chad Cartee and he was able to resolve the problem with my local mapped drive. Always a pleasure working with Chad. Thanks Chad. | |
| 3/31/2022 | QUICK AND FRIENDLY RESPONSE! | |
| 3/31/2022 | Thank you for restoring this file so quickly!! | |
| 3/31/2022 | Emory did a great job taking me step by step through the process of fixing the problem and helping me understand what caused the issue. | |
| 3/31/2022 | Very helpful and prompt! Thank you! | |
| 3/30/2022 | Brendan was very nice, helpful, cognizant of my time, and was able to resolve my issue. Thanks Brendan! | |
| 3/29/2022 | Malan and Sanvir were most helpful with getting this Ticket resolved. It took persistence because we needed the tech support work of an outside party (software) but they acted quickly and professionally. Excellent group of guys!! | |
| 3/29/2022 | Chad was very friendly and helpful. He was quick to respond to my issue and get it fixed. | |
| 3/28/2022 | very pleasant to deal with. | |
| 3/25/2022 | Excellent service! Thank you! | |
| 3/25/2022 | Thanks, it is working now! | |
| 3/25/2022 | As always, very quick response to the issue and quickly resolved. Overall MIS has been a great IT company to work with. | |
| 3/23/2022 | Francois very helpful in explaining the issues & no need to back up emails. Wish last tech I spoke with had told me that; would have saved a lot of time and trouble!! | |
| 3/23/2022 | Support specialist was very patient. Thank you! | |
| 3/23/2022 | In one word, Weston. He always handles our needs to our satisfaction at the Roswell location of AFCOG. | |
| 3/22/2022 | Prompt and courteous support by Kim. Thanks so much! | |
| 3/21/2022 | AWSOME AS ALWAYS!!! | |
| 3/17/2022 | Brendan was great to work with and he is very knowledgeable. Thank you. | |
| 3/16/2022 | Prompt response! | |
| 3/15/2022 | Responsive and got the issue resolved quickly~! | |
| 3/14/2022 | Weston did a Great job | |
| 3/9/2022 | Overwhelming support by MIS | |
| 3/9/2022 | Brendan to the rescue. No matter what time of day it is, & this time it was before 8am, Brendan is always very pleasant & cheerful. He is always very professional & always assures you that you're not the idiot you think you are because you cannot fix the situation & had to call MIS. Carver is so lucky to have such a wonderful team that supports us & keeps us up & running. Since MIS has come onboard our prior issues have been minimal in comparison. Thank you Brendan & MIS! | |
| 3/8/2022 | You guys are always so helpful and friendly - I really appreciate that. | |
| 3/8/2022 | Chad is awesome! | |
| 3/7/2022 | Quick and easy fix. Thank you both for taking care of this | |
| 3/3/2022 | Weston is AWESOME .......................... | |
| 3/3/2022 | Great , thanks ... Quick response | |
| 3/3/2022 | Brendan was quick to resolve my issue. Always a pleasure to work with. | |
| 3/2/2022 | so grateful for the genuinely friendly and helpful assistance! | |
| 2/28/2022 | Kim was very professional and quickly assessed and solved my problem. | |
| 2/25/2022 | Awesome service! Resolved scanner issue. | |
| 2/25/2022 | Brendan worked diligently to solve my problem with a scanner. My position requires a significant amount of scanning documents to my client files. He kept me posted on his progress through emails and telephone calls. He is definitely an asset to your organization. | |
| 2/24/2022 | Very quick response and fixed what I needed | |
| 2/23/2022 | All better! Great follow-up and issues now cleared up! | |
| 2/22/2022 | Quick solution.Thank you! | |
| 2/21/2022 | It's been a pleasure working with MIS Solutions and I applaud your professionalism! | |
| 2/21/2022 | Thank you for quick action | |
| 2/18/2022 | Prompt response and quickly solved my issue. | |
| 2/18/2022 | Coordinated well with third party website host to update our website address. Process went smoothly. | |
| 2/17/2022 | Just want to emphasize that the diligence and expertise is very impressive.We just experienced a ticket that required escalation - Malan & Savir are amazing!! So happy to have MIS on our team. | |
| 2/16/2022 | Kim was very helpful in trying to solve our issue and I am waiting for one user to return to the office to see if her suggest works. She was very determined to get our problem solved and it was appreciated. | |
| 2/16/2022 | Engaged support. Very accommodating. Thanks! | |
| 2/15/2022 | Weston is always great to work with. | |
| 2/15/2022 | Best Service EVER.. But we know this by now. | |
| 2/14/2022 | Phone was answered promptly and Chad was friendly and helpful and got my problem taken care of quickly. | |
| 2/9/2022 | Outstanding experience. Brandon Steeman Made me feel comfortable, smile and did not give up easily. Stuck through it and figured out the problem, found the solution and resolved the issue. | |
| 2/8/2022 | Kim was patient, knowledgeable , and so easy to work with. She solved my issue with ease! |
|
| 2/8/2022 | Nice work navigating through all the teams on this - well done Chad | |
| 2/8/2022 | GREAT SUPPORT | |
| 2/7/2022 | Brendan is always so pleasant & professional even on a Monday morning @ 9am. I felt like such an idiot, I had checked my printer cables before I reached out to MIS, but I didn't unplug & replug them in & when Brendan instructed me to do that Bazinga! my printer Big Bertha started printing.Brendan suggested I replace the printer cord.I will so that & hopefully not have egg on my face 🙂 Thank you Brendan!!!!!!! | |
| 2/4/2022 | Sanvir is so paitent and just keeps checking and checking until he finds the solution.I appreciate the assist. | |
| 2/2/2022 | Your engineer, Jennifer, detected the problem very quickly and solved it immediately. Jennifer is very professional, knowledgeable about her work, and additionally very kind | |
| 2/2/2022 | Kim was very polite and helpful. Thank you | |
| 1/31/2022 | Mr.Steeman was nice and fixed the problem promptly. | |
| 1/31/2022 | Quick and fast.. thanks | |
| 1/31/2022 | Kim and Sanvir were patient and very helpful...as always! Thank you for making a stressful situation less scary. 🙂 | |
| 1/27/2022 | Weston is great! | |
| 1/27/2022 | It was fixed before the time limit given to me. Thanks. | |
| 1/26/2022 | As always MIS is very responsive and got it done quickly... | |
| 1/25/2022 | Thanks for the quick and dependable help! | |
| 1/25/2022 | Great customer service!The problem was fixed qucikly. | |
| 1/24/2022 | Great detective work - issue resolved! | |
| 1/24/2022 | The team was able to restore my very important login and password list, so that saved me a lot of backtracking | |
| 1/24/2022 | Neil is great as always! | |
| 1/24/2022 | Malan was great as always!! | |
| 1/21/2022 | Your support was pretty fast | |
| 1/20/2022 | Sanvir is a rock star! | |
| 1/20/2022 | West is awesome! | |
| 1/20/2022 | Very Helpful worked through my problem in a timely and efficient manner! | |
| 1/20/2022 | Sanvir is always the best!!! THank you!!! | |
| 1/19/2022 | Brendan was very professional & polite and explained what he was doing.It's so nice when you work with such wonderful gentlemen that are polite & have a sense of humor.The service I have received is 100+, I'm very greatly we have such a competent team to help us.Thanks MIS & Thank you Brendan!!!!!!!!!! | |
| 1/19/2022 | Malan was very patient and helpful. He was awesome! Thank you! | |
| 1/19/2022 | Bendon's diagnosis skills are amazing! 🙂 | |
| 1/18/2022 | Very quick response & troubleshooting | |
| 1/17/2022 | Malan was very professional & helpful.Great service & done quickly. Thank you Malan! | |
| 1/17/2022 | always fast moving reponses and never judgy when I make a mistake!!!!! | |
| 1/17/2022 | Excellent service - always!!!!!He is so courteous, quick to fix the problem and not much of a wait time. |
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| 1/17/2022 | Got it fixed quickly | |
| 1/14/2022 | Found the missing files quickly. Thanks, | |
| 1/14/2022 | Plain and simple... Sanvir. he is fantastic. Always very helpful and patient. He is the best!! | |
| 1/13/2022 | Brendan was wonderful to work with! | |
| 1/13/2022 | Weston is always very helpful, knowledgeable and always resolve the issue. | |
| 1/12/2022 | Very helpful and patient as I attempted to navigate things over the phone. | |
| 1/11/2022 | Extremely courteous | |
| 1/11/2022 | Courtesy and professionalism | |
| 1/11/2022 | Cloud and Proactive Teams jumped all over this and resolved within minutes - Thank you James K and Christiaan d | |
| 1/11/2022 | Fantastic support!!!! | |
| 1/10/2022 | Sage update went great, fastest we've ever done the yearly update. Everything went smooth. Chad knocked it out of the park as he usually does. | |
| 1/10/2022 | Kim is awesome! She did a great job | |
| 1/7/2022 | Malan did a great job! | |
| 1/6/2022 | it went great! | |
| 1/6/2022 | Weston isAwesome | |
| 1/6/2022 | Quick efficient response. | |
| 1/6/2022 | Thank you for the quick response. All is good. | |
| 1/5/2022 | Fantastic extra mile kind of assistance....from Derek West to everyone else that contributed.Thank you! | |
| 1/5/2022 | James was great, and quick.Thanks for the help | |
| 1/5/2022 | Quick and efficient - Love it! | |
| 1/4/2022 | Sanvir is so awesome!He follows up, has a positive attitude, and works to resolve my computer issues. Thanks!! | |
| 1/4/2022 | Gareth came to my emotional rescue like a Knight in shining armor!!Very patient with me and very willing to stay in touch as I encountered little hiccups.Well done sir!! | |
| 12/29/2021 | Sanvir saved me hours of duplicated work. And he didn't even make me feel like an idiot - LOL :)Give the man a bonus!I always appreciate his assistance, but today he literally SAVED ME! | |
| 12/27/2021 | Sanvir was organized and helped me zip through my request - on an issue I have had before- in record time. Quick, easy and professional. | |
| 12/27/2021 | Chad knows what he is doing. Hequickly diagnosed the issues I experienced and quickly solved it | |
| 12/24/2021 | So grateful Malan called me over the holiday so that I could get into Outlook....it was user error not having my correct password. Thank you, Malan! | |
| 12/23/2021 | Got everything done with patience with me! | |
| 12/21/2021 | Brendan was of great assistance and from the looks of it, the issue got resolved. | |
| 12/16/2021 | AWESOME!!! Listened to and understood the issue first, then immediately fixed. Stress-free and super nice! | |
| 12/16/2021 | Great service. Thanks. | |
| 12/16/2021 | Rapid Response and Rapid Fix!! | |
| 12/15/2021 | Super quick and easy! Great communicator! | |
| 12/15/2021 | Always prompt and friendly. 🙂 | |
| 12/13/2021 | Jennifer was nice and patient as I worked on getting both of my computers access to the cloud. The issue was solved with no complaints. Thank-you! | |
| 12/13/2021 | Thank you for being so persistent in solving my issue. | |
| 12/13/2021 | It is always a pleasure to be helped by Sanvir. He is the best! | |
| 12/8/2021 | Kim was patient and friendly and fixed my problem quickly. Thank you! | |
| 12/8/2021 | Brendan Quickly resolved the issue. | |
| 12/3/2021 | It was quick and prompt and all my issues with the computer were resolved. Brendan was very professional and helpful. Thanks | |
| 12/3/2021 | Chad is awesome! 🙂 | |
| 12/3/2021 | Sanvir comes to the rescue again! Thank you for your quick and friendly assistance! | |
| 12/1/2021 | Got resolved in a very timely manner. Thanks Chad! | |
| 12/1/2021 | LOVE, LOVE, LOVE SANVIR! He is the one I know I can always count on to make my day less stressful! | |
| 12/1/2021 | Brendan is a jewel! He is so knowledgeable about all of our systems and is patient and kind when dealing with even dumb questions! He never complains when we throw last-minute stuff to him and he makes himself available to all staff to come to him with issues when he is here for the CSA. He, Eric and Wendy are are "go-to" MIS people and they always come through for us. | |
| 12/1/2021 | Malan did an excellent job gathering the requested info in a very timely manner! | |
| 11/30/2021 | Brendan did a great job of assessing the issue and truly fixing the problem instead of just a quick fix. He was very responsive and listened to my concerns. Truly a great interaction! | |
| 11/29/2021 | Prompt and efficient as always! Thanks! | |
| 11/29/2021 | Malan was great. Response was quick and resolution was great. | |
| 11/23/2021 | Brendan is extremely patient and pleasant! | |
| 11/19/2021 | Very quick and efficient team! | |
| 11/19/2021 | The MIS technician was excellent got everything done. | |
| 11/19/2021 | Great job as usual | |
| 11/19/2021 | Weston is great | |
| 11/17/2021 | Chad is a great IT technician. He takes care of the issue straight to the point. On top of that, he is also very kind. Two thumbs up. | |
| 11/17/2021 | Jennifer is the BEST. | |
| 11/16/2021 | Quick and efficiently resolved. | |
| 11/12/2021 | Fantastic! | |
| 11/12/2021 | Malan, our tech is so proficient, prompt to get issues resolved and such a pleasant personality. Superb! | |
| 11/12/2021 | Sanvir was fast, friendly and helpful as always! | |
| 11/12/2021 | Great troubleshooting efforts despite multiple problems with factory stalled software compatibility. Top rate service and communication throughout the process. | |
| 11/11/2021 | Superb client care and IT support. | |
| 11/11/2021 | Excellent service - so happy with MIS!! | |
| 11/11/2021 | I made a mistake and Sanvir walked me through it very patiently! | |
| 11/8/2021 | Immediate response and thorough explanation! | |
| 11/8/2021 | Chad is so knowledgeable . He does a great job of helping me with computer problems. Thanks to Chad for getting my audio going on my computer. | |
| 11/8/2021 | Weston is Amazing, Great Job | |
| 11/5/2021 | SUPER FAST response!!! MIS consistently makes business back-office technology so much easier! | |
| 11/5/2021 | Sanvir is always so responsive and understands the issue. He also ALWAYS listens to the problem in order to find the correct solution. | |
| 11/4/2021 | Super fast responses!! | |
| 11/3/2021 | Kim was able to keep the others in the office from calling me crazy because she found the problem. | |
| 11/2/2021 | excellent service! | |
| 10/29/2021 | As always, I immediately talked to someone and got the issue resolved! | |
| 10/29/2021 | Jennifer was very friendly and helpful! | |
| 10/28/2021 | My experience was very pleasant! | |
| 10/28/2021 | The customer support service was excellent. As always, Kim was on point with assistance and completing the tasks. | |
| 10/28/2021 | Thank you so much Weston! I really appreciate you, as always! Thank you for being so kind and quick to respond! | |
| 10/27/2021 | Excellent service! | |
| 10/26/2021 | The tech is always very helpful in resolving my issues. | |
| 10/25/2021 | FAST Response time | |
| 10/22/2021 | Thanks for getting this done so fast for me! | |
| 10/22/2021 | WESTON is AWESOME THANK YOU | |
| 10/22/2021 | Sanvir always comes through for me...he's the best! | |
| 10/22/2021 | Duncan Keevy is a very kind and professional IT support agent who will ensure that the customer's technical problems are appropriately addressed and solved. It's great to work with people like this. | |
| 10/20/2021 | Super fast! | |
| 10/18/2021 | Chad is always very helpful and did a great job with getting me back up & running on my laptop once Lenovo returned it. The prep work he did prior to me releasing my computer to Lenovo was Awesome & it eliminated the anxiety with getting it back and setting things back up the way they used to be for ease of use. Thanks So Much for capturing all the required steps for all the items that allowed for the transition back & forth to run smoothly!!! | |
| 10/15/2021 | Problem was quickly solved. Working fine now. | |
| 10/15/2021 | Thanks Brendan for coming to the rescue again! | |
| 10/15/2021 | I love working with Duncan. Took forever to figure this issue out with the makers of the software and Duncan was diligent through the entire process. Super attentive and really knows his stuff | |
| 10/14/2021 | Good support. Knowledgeable person. | |
| 10/12/2021 | Top notch service always!! | |
| 10/11/2021 | Emory was thorough, patient and professional. It was great working with him! | |
| 10/8/2021 | Kim Mushonga was AMAZING!! She really knows her job and has the best professional yet personable attitude. She is huge asset to your company. Thank you, Ms Kim!! P.S. I absolutely love her accent lol | |
| 10/8/2021 | Malan was great! I have been going crazy thinking the problems I was having were user errors, as usual. Thanks, Malan! | |
| 10/8/2021 | Emory is always so professional & helpful. Thank you! | |
| 10/7/2021 | Chad figured out the problem in record time! Thank you! | |
| 10/7/2021 | Excellent service - prompt and efficient. Always. | |
| 10/6/2021 | Weston always fixes issues that I have here in Roswell. He is the best. | |
| 10/6/2021 | Very helpful and pleasant to speak with during the phone call. | |
| 10/6/2021 | It was a simple fix. I was caught up with so much complex tasks, that I forget how to do simple things. | |
| 10/5/2021 | Roy and Weston were cordial (as always), willing to help with a minor issue, and got me back on track quickly! | |
| 10/5/2021 | Tim was very helpful and professional. | |
| 9/30/2021 | Neil did a great job! | |
| 9/30/2021 | Chad made it all very easy to get my laptop ready for shipment & also helped me mirror items from my laptop over to the spare so it is more user friendly. Thanks Chad!! | |
| 9/29/2021 | Duncan is so nice and helpful! | |
| 9/29/2021 | As usual, Emory didn't stop until he had resolved the issue. | |
| 9/29/2021 | Good quick work. Great customer service and pleasant attitude from Duncan | |
| 9/29/2021 | Thank you for the quick response.... | |
| 9/29/2021 | Emory was very professional, helpful, patient & walked me though what he was doing. | |
| 9/28/2021 | quick response to fix the issue. | |
| 9/27/2021 | The great thing is that Duncan has a very favorable relationship with Casey at FAME and they worked it out together and very fast. | |
| 9/27/2021 | Emory saved me a drive to the office. Greatly appreciate his willingness to stick with the concern until he had a resolution. | |
| 9/27/2021 | Great Job by Weston | |
| 9/27/2021 | FAST | |
| 9/24/2021 | I was able to sign in with the code for Adobe and change my account. | |
| 9/24/2021 | Chad was great. He spent over an hour on the phone with me and our QB vendor to resolve an issue and when they said there was nothing more to be done, Chad never gave up until the matter was resolved. | |
| 9/24/2021 | Chad was awesome!!! Had me fixed within seconds!!! | |
| 9/23/2021 | Malan is the bomb! | |
| 9/23/2021 | fast and easy! | |
| 9/23/2021 | Jennifer is really great to work with and is patient as a teacher for new items or reminder of items previously shown to us. All of these proactive items helped reduce my anxiety with potentially having to set my computer features up again because I would not remember these items. Thank you Jennifer! | |
| 9/23/2021 | Sanvir was friendly, efficient and resolved my issue in short order. What more can one ask from a help desk? This was my first time submitting a ticket and was stunned to receive support so quickly. Thank you! | |
| 9/23/2021 | Sanvir was very helpful and patient, and he corrected all of my problems! | |
| 9/22/2021 | It was a pleasure to work with Kim. She completed the requested tasks on point. | |
| 9/22/2021 | Thanks Brendan! You always come through! | |
| 9/22/2021 | Quick! Thank you | |
| 9/22/2021 | Chad was very helpful as he always is. Thank you so much, Chad. | |
| 9/21/2021 | Excellent! Project was handled very proficiently and professionally. We are very pleased. | |
| 9/20/2021 | Malon was very Helpful! | |
| 9/20/2021 | Kim is always great to work with on our IT items. Thank you! | |
| 9/20/2021 | I was able to gain access to our software that I use daily. For some reason it had become non responsive. | |
| 9/17/2021 | Great experience! Chad was quick to find a solution. | |
| 9/16/2021 | Jennifer was prompt and great at assisting! | |
| 9/14/2021 | Kim was great. Now I can run certain reports while on the road! | |
| 9/13/2021 | Easy to deal with and resolved my issue promptly | |
| 9/10/2021 | Thank you so much! Excellent service as always 🙂 | |
| 9/9/2021 | Chad's enthusiastic approach to solving my issue is top-level service. Within 30 minutes of submitting my issue, he was on top of it and getting it resolved. A+, he gets the shiny gold star of the day from me. | |
| 9/9/2021 | Fast dependable responses to our service needs. It is much appreciated. | |
| 9/8/2021 | Wendy is amazing ... as usual! | |
| 9/8/2021 | Problem solved. Thank you! | |
| 9/7/2021 | Sanvir was professional and helpful. | |
| 9/2/2021 | Chad man's excellent service is the best | |
| 9/2/2021 | Timely response and excellent service! Thank you. | |
| 9/2/2021 | Quick response! | |
| 9/1/2021 | Excellent service | |
| 9/1/2021 | Thank you Malan! You are always quick to take care of all our crazy spam and phishing emails. | |
| 9/1/2021 | Brendan is great at solving our problems and explaining how to fix things. He makes himself available to staff by walking around and checking in on folks. Very capable and friendly. Thank you Brendan! | |
| 8/27/2021 | Quick answer. Thanks! | |
| 8/25/2021 | Technical support that MIS offers is great. The support team specialist Kim was very knowledgeable and very kind and supportive at assisting with VPN setup. It's great to work with people like this. | |
| 8/25/2021 | Shannon wanted me to let you know that she really likes how Brendan walks around and checks in with folks at their desks. He is very accessible and she appreciates it! | |
| 8/24/2021 | Friendly and knowledgeable staff. | |
| 8/23/2021 | Neil got the job done. Thanks Neil as always !! | |
| 8/20/2021 | Very fast response | |
| 8/19/2021 | CHAD saved my life by finding a file Tania and I had worked 2 hours on!
Thank you CHAD!!!! |
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| 8/18/2021 | thanks for the time spent to troubleshoot and get the phone working without issues 🙂 | |
| 8/17/2021 | Thank you Chad for responsiveness and giving me ease of mind | |
| 8/16/2021 | Very Helpful! | |
| 8/16/2021 | For someone like me, anything IT related is quite frustrating. Sanvir and Neil showed up with loads of patience, even in the face if my impatience 🙂 | |
| 8/16/2021 | Neil pinpointed the problem and fixed it by uninstalling and reinstalling Citrix. A quick resolution, as always!! | |
| 8/15/2021 | Cloud Team (Santosh) did really good job, especially as this was submitted and completed afterhours, getting this done in a timely and professional manner - THANK YOU | |
| 8/14/2021 | THANKS FOR YOUR HELP! | |
| 8/13/2021 | Sanvir gets 10 gold stars for his detective work on this ticket! Thank you for restoring my calendar! | |
| 8/12/2021 | Friendly and fast | |
| 8/12/2021 | Sanvir did an excellent job of getting me back in the cloud and helping update some programs. | |
| 8/12/2021 | Great help from Sanvir, once again. | |
| 8/11/2021 | Quick, professional & kind! | |
| 8/11/2021 | Another great job.... | |
| 8/10/2021 | Chad is awesome! | |
| 8/10/2021 | Thanks Neil!! I really appreciate you timely response and your being able to find the emails for me. | |
| 8/10/2021 | Chad is an all-star as always. | |
| 8/9/2021 | Kim was great. She kept at it until I had what I needed, and it didn't take her long. | |
| 8/9/2021 | Great work. | |
| 8/9/2021 | Kim was a great help and showed me the correct way to back up emails for people. Kim is very knowledgeable and a great addition to the team. | |
| 8/9/2021 | Sanvir was exceptionally quick and efficient :)!! Great service from him this morning! | |
| 8/6/2021 | Tim did an outstanding job working with me on this setup. | |
| 8/6/2021 | Kim really took the time to research how to decrypt my password, showed me and made sure I knew the process. Thank you, Kim! | |
| 8/5/2021 | Brendan Holmes was outstanding and almost solely responsible for the successful completion of this project | |
| 8/5/2021 | I wonder if you ever get tired of hearing how wonderful Robin is? He is always so helpful and has such an amazing and positive disposition! He handles issues with such ease...I am back up and running in no time! | |
| 8/5/2021 | Santosh was very helpful and responsive. | |
| 8/4/2021 | Quick and easy! | |
| 8/4/2021 | Sandvir was patient and thorough in resolving my issue. As always, very friendly and polite. | |
| 8/4/2021 | Punctual and professional. Neil was great help. | |
| 8/2/2021 | Robyn is always the beat and most polite person to speak with. He will put you in a better mood after speaking with him! | |
| 8/2/2021 | Thanks for marking this SPAM! | |
| 7/30/2021 | Chad checked several different approaches to solve my speed problem. Always helpful and thorough. | |
| 7/29/2021 | Kim was very helpful and continually worked on the issue until it got resolved, even when it took longer than expected. | |
| 7/29/2021 | Great job, timely resolve! | |
| 7/29/2021 | Thank you so much Jennifer! You are awesome. | |
| 7/27/2021 | Fast and great service | |
| 7/27/2021 | Quick response & awesome customer service.
Thanks |
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| 7/27/2021 | The issue was resolved quickly. thanks. | |
| 7/26/2021 | Always very helpful and quick to resolve the problem. Thanks! | |
| 7/23/2021 | Prompt to shut down on scheduled time and quick restoration when we were ready. | |
| 7/22/2021 | Quick and courteous. Derek knows the way! | |
| 7/22/2021 | So, SO happy | |
| 7/21/2021 | John is great. Knows what he is doing. Very helpful. | |
| 7/21/2021 | Fast service | |
| 7/20/2021 | Kind and courteous support person. Problem cleared quickly. | |
| 7/20/2021 | Very helpful, friendly and quick to resolve the problem. Thanks! | |
| 7/19/2021 | Chad was quick and very communicative | |
| 7/19/2021 | Thank you Malan for your help! You did a great job getting my laptop running more efficiently. Have a great day! | |
| 7/16/2021 | Robin assisted me with a ticket today that required a great deal of skill and patience, and he exhibited both. He was very personable throughout the process and explained the steps he was taking to resolve the issue. Perhaps more importantly, even though the problem was 100% the result of user error, Robin never made me feel bad about it and seemed genuinely eager to help. I know it was his job to resolve the issue, but he made the conscious choice to be very pleasant about it, and I'm so grateful. | |
| 7/15/2021 | Robin took care of my issue quickly and was very mindful of my time. | |
| 7/15/2021 | I'm always happy with the service I give myself 🙂 | |
| 7/15/2021 | Tech was helpful. | |
| 7/15/2021 | Well done TEAM MIS! | |
| 7/14/2021 | Chad was his usual perfect awesome self! | |
| 7/13/2021 | kind, courteous service, as always, from Wendy! | |
| 7/12/2021 | ROBIN is ABSOLUTELY the BEST. Well informed, patient, answers all my questions, great customer service, friendly but professional and he fixes my computer problems in a timely manner every time.
He is a great representative for your company. |
|
| 07/08/2021 | Robin was very helpful, friendly, and patient. He fixed both issues I was having! | |
| 07/08/2021 | Very quick response to the request and a very fast repair. | |
| 07/08/2021 | I always appreciate the stellar customer service and efficiency of solving issues. Thanks so much Tim! | |
| 07/08/2021 | Thank you for all your help! | |
| 07/07/2021 | Robin was great - Thanks for the help! | |
| 07/07/2021 | Quick response! | |
| 07/07/2021 | Neil got to me quickly and resolved my issue with speed and his usual courteous manner | |
| 07/07/2021 | Kim got the issue fixed quickly! I love working for a company that uses MIS! You guys are so efficient and easy to work with! | |
| 07/06/2021 | Timely solution to our IT needs, and helping us determine an efficient fix for the proble. | |
| 07/06/2021 | Quick question. Quick answer. That's the way it should work. Thanks. | |
| 07/06/2021 | Justin stayed on top of the situation to avoid an outage at our firewall/vpn. | |
| 07/06/2021 | Robin worked his magic as he always does and got Change Order back up and running in a matter of minutes. | |
| 07/01/2021 | I could not see what any of the icons said but I will just say that Chad is the best. He worked on the issue until it he found a solution to the problem. He then worked with me patiently to help me understand placing a call on park and how the receiver will retrieve the call. 6 stars. | |
| 06/30/2021 | Kim was extremely helpful with getting me set up to use the spare laptop after getting me "unlocked" with username/pw issues and managed to calm my frazzled nerves due to being without computer access & I had 2 client priority items that needed to be addressed this morning. It is unknown at this time what is going on with my new laptop that was working just fine yesterday & now will not boot up at all. Thank goodness for the spare laptop & for the support at MIS! | |
| 06/30/2021 | Kim fixed the situation while I was at lunch and now I can check the cisco connect tonight from home. Thanks Kim! 🙂 | |
| 06/30/2021 | Nice work Santosh! Quick response! Clear communication! | |
| 06/30/2021 | Awesome as usual. Extremely polite. Very patient. Did not give up! | |
| 06/29/2021 | Awesome, I appreciate you all for getting this resolved so quickly. | |
| 06/29/2021 | As always, Robin delivers friendly and professional service!! | |
| 06/28/2021 | Once again, all good stuff! Almost immediately after I emailed MIS, Neil called me, but I had stepped away from my desk. I called him back and he got to work solving the problem, which he discovered was not on my end. He even gave some suggestions as to how the other person could fix the problem on her end. Thank you! | |
| 06/25/2021 | Thanks for the speedy response! | |
| 06/25/2021 | Expert help and dedication to getting me up and going. | |
| 06/25/2021 | Kim Mushonga did a great job! Thank you! | |
| 06/25/2021 | Sanvir was great. He was assisting me with another issue yesterday and inquired about the open ticket I had related to my EPIC issues. He said he had some ideas and needed access to my system for 30-40 minutes. I don't know exactly what he did, but it worked. This has been perplexing many people for over a week now and is a workflow issue. It is now fixed and I am fully operational again. Thank you, Sanvir, for being wiling to continue to try to solve this issue. | |
| 06/25/2021 | CHAD IS STUPENDOUS! | |
| 06/24/2021 | Weston is Awesome | |
| 06/22/2021 | Great as usual! | |
| 06/22/2021 | quick response & resolve! | |
| 06/22/2021 | Chad is the best! Always so helpful and patient. Really appreciate how professional and kind he is. Thank you so much for your help, Chad. | |
| 06/22/2021 | Chad is always very helpful! He really listens to customer and makes sure he answers the question correctly! THANK YOU | |
| 06/22/2021 | I appreciate the help in getting back to work 🙂 | |
| 06/18/2021 | I clicked on the wrong Icon initially. I had a great experience. Robin always does an awesome job! | |
| 06/17/2021 | It was very quickly and easily resolved by Kim. | |
| 06/16/2021 | Thanks! | |
| 06/16/2021 | Malan was a pleasure to work with. Very courteous and knowledgeable so the process went quickly |
|
| 06/16/2021 | Robin very patient, cheerful & helpful, as always! 🙂 | |
| 06/15/2021 | Robin did a fantastic job chasing down a solution to a problem I was having with the new Windows Server platform we recently moved to. When I was ready to give up, Robin kept looking for a solution and actually called me back with the solution when I wasn't even expecting a call back from him. My thanks to Robin for his tenacity and exceptional customer service. | |
| 06/14/2021 | Awesome, Weston always knows what to do to fix the problem. Yea Weston! | |
| 06/14/2021 | Very helpful fixing my issues. Thank you! | |
| 06/14/2021 | Quick response and quick resolution | |
| 06/11/2021 | Sanvir immediately diagnosed the problem and proposed a solution. When I obtained and forwarded to him the necessary information from the software provider, he implemented the solution. | |
| 06/10/2021 | Another great experience with Chad (as per SOP) | |
| 06/10/2021 | Great Service with Quick Resolution! | |
| 06/09/2021 | Completed quickly and promptly! | |
| 06/09/2021 | Very quick | |
| 06/08/2021 | Chad absolutely nailed it AND even showed me how to correct in the future - that is servant leadership! | |
| 06/08/2021 | Great Fast Work. Thank You Weston | |
| 06/08/2021 | Great job Neal! | |
| 06/08/2021 | Sanvir always goes above and beyond to correct the root problem and not just use a "band-aid" fix. He's persistent in his research and problem-solving. He also does all of it with such professionalism and friendliness at the same time. | |
| 06/07/2021 | Sanvir always is so calm, asks great questions and pursues all kinds of potential fixes it seems at the same time! He says time he needs to work something so expectations are clear. a TRUE problem solver. | |
| 06/04/2021 | Sanvir was quick to respond and resolve my issue. | |
| 06/02/2021 | Thanks for the timely response! Malan did a great job of troubleshooting along with the Comcast tech and got the problem resolved in a timely manner. | |
| 06/02/2021 | Service was quick and solution was easily found. | |
| 06/01/2021 | Responded immediately. Thank you very much! | |
| 06/01/2021 | Kim did GREAT with quickly identifying my issue with using the wrong port for connecting to the docking station. Thank you! | |
| 05/28/2021 | Thank you Sanvir! You are so knowledgeable and patient! | |
| 05/27/2021 | I feel like a broken record here, but again, I appreciate John's knowledge and patience when he's helping me out. Thank you AGAIN!! | |
| 05/27/2021 | Thank you so much for your prompt response!!! | |
| 05/26/2021 | Sanvir is very good at what he does from a technical standpoint and has a very nice demeanor. Great job Sanvir! | |
| 05/25/2021 | I appreciate the good responsiveness! | |
| 05/25/2021 | Kim was super patient and helpful! | |
| 05/24/2021 | Chad is awesome! 🙂 | |
| 05/21/2021 | Roy is always pleasant and helpful with assisting with my computer issues. Please tell him Thank you. | |
| 05/20/2021 | Always great customer service! | |
| 05/20/2021 | Robin is always delightful and very helpful. | |
| 05/20/2021 | Great Customer Service Thank You Weston | |
| 05/20/2021 | My ticket was addressed within 15 minutes of me submitting the request. Jennifer was great and solved the issue in a pinch. A+ service! | |
| 05/18/2021 | Kevin arrived on time, worked quickly, helped me with a configuration issue as we were testing connectivity | |
| 05/18/2021 | Duncan very patient, diligent and courteous. Got the job done x2!! 🙂 | |
| 05/18/2021 | Robin is so helpful, efficient and kind! Does he ever sleep? I have had help from him at all hours of the day and late night! LOL, super guy! Always a pleasure hearing his voice on the line! | |
| 05/17/2021 | Weston Rocks!! | |
| 05/17/2021 | As always, someone started working on my problem right away and solved it very quickly. Thank you! | |
| 05/17/2021 | Thanks for your help. Great service from Jennifer! | |
| 05/17/2021 | Very quick response to my call. Very quick resolution. Thank you! | |
| 05/12/2021 | Thank you so much Robin and Brendan! Really appreciate your quick response time and helping getting us back online so quickly! You both are awesome! I really appreciate you all. | |
| 05/12/2021 | As expected, the MIS support team continues to deliver excellent support, keep up the good work! | |
| 05/12/2021 | Neil kept at the problem until he resolved my issue. | |
| 05/11/2021 | quick, friendly service | |
| 05/11/2021 | The Tech I worked with made the experience pleasant! | |
| 05/11/2021 | Thank you so much Mr. Robin for your outstanding customer services. | |
| 05/10/2021 | Robin is a gem! He fixed up the issues I was having, and now I'm back at work! Thank y'all so much!!! 🙂 | |
| 05/10/2021 | thank you for the fast assistance and support. | |
| 05/10/2021 | Sanvir was confident in the issue and resolved quickly. Users reporting the issue were communicated with directly. I was able to stay focused on-boarding a new hire this morning. Great coordination this morning! Thank you! | |
| 05/07/2021 | Neil did a great job. Helpful and informative and completed the task as needed. Also was very patient as our downtime ended up being longer than expected. | |
| 5/5/2021 | Sanvir is a favorite at Evermark. | |
| 5/5/2021 | Robin makes the experience enjoyable. great attitude | |
| 5/4/2021 | Weston is AEWSOME .He got me all fixed up & working again . | |
| 5/4/2021 | Sanvir helped quickly to solve my issue. Well done. | |
| 5/3/2021 | Prompt reply to my call and prompt on time follow up. Thanks! | |
| 4/30/2021 | Chad was responsive and stuck with the issue until he found a solution. Great work! | |
| 4/29/2021 | Great Customer Service,,,,, thank you! | |
| 4/28/2021 | Did a great job--very quick | |
| 4/28/2021 | Very nice to work with! | |
| 4/27/2021 | Solve the problem quickly. | |
| 4/27/2021 | It was fast and perfect! Thank you | |
| 4/27/2021 | very helpful and friendly | |
| 4/27/2021 | Quickly handled the issue and communicated well. | |
| 4/26/2021 | Thank you for the quick response! | |
| 4/26/2021 | Chad is an awesome! | |
| 4/26/2021 | Very timely! Thanks! | |
| 4/23/2021 | Duncan is the best! | |
| 4/23/2021 | super fast and solved the issue immediately | |
| 4/22/2021 | Good response. Courteous and effective discourse. And obviously, a successful outcome.Thanks much | |
| 4/22/2021 | Response was very prompt. Mr. Joubert understood the reported problem and efficiently corrected it. He did not terminate the assistance, however, until we checked to ensure related applications were also working properly. Two were not, which would have required another request if he had not been thorough. Again, he was efficient in acquiring the information needed and getting everything working properly. He was thorough and accurate in his work and courteous with my time. I cannot think of any way the service could have been better. | |
| 4/22/2021 | Tech was able to fix my system without any interruption. He was able to explain what was going with my system where I was able to understand. | |
| 4/21/2021 | Robin is quick to help. Even better, he always helps me keep my sense of humor. Thank you Robin! | |
| 4/21/2021 | Great job and great response time Thank you | |
| 4/20/2021 | Prompt service and problem was solved quickly. | |
| 4/20/2021 | great customer service! | |
| 4/19/2021 | Thanks, problem solved! | |
| 4/19/2021 | Very thorough and helpful! Thanks Neil! | |
| 4/19/2021 | Great, efficient service. | |
| 4/16/2021 | quick as usual -Thank you | |
| 4/15/2021 | Thank you . well done and quickly | |
| 4/15/2021 | Thank you - Grateful for your help | |
| 4/14/2021 | Thank you Chris! I appreciate that you remoted in and resolved the issue. I always get great service with the MIS techs. 🙂 Shannon | |
| 4/14/2021 | Awesome as always | |
| 4/14/2021 | Quick, professional service and a friendly knowledgeable rep! | |
| 4/13/2021 | Excellent customer service as always! Thank you! | |
| 4/12/2021 | Neil helped me out quickly and professionally | |
| 4/12/2021 | great service and fast | |
| 4/12/2021 | Very good customer service! Thank you. | |
| 4/12/2021 | fast and excellent service | |
| 4/9/2021 | Love working with Sanvir. He is always knowledgeable and gets my computer fixed in no time. | |
| 4/9/2021 | chad did a great job and the working of this ticket proved how it is possible to resolve issues in an O365 environment with global admins and non admins working together | |
| 4/8/2021 | Weston is always professional and very knowledgeable, a pleasure to work with! | |
| 4/8/2021 | Awesome group | |
| 4/8/2021 | Nice work Chad! | |
| 4/7/2021 | Ticket issued completed and enjoyed speaking with the staff. | |
| 4/6/2021 | 3Ps Pleasant-Professional-Polite | |
| 4/5/2021 | very prompt | |
| 4/5/2021 | Nice work - fast! | |
| 4/5/2021 | Chad called back quickly and determined there was no problem with the best practices analyzer results. I can go back to work with a clear conscience now. | |
| 4/5/2021 | As always, Duncan was extremely efficient and super friendly! 🙂 | |
| 4/5/2021 | Very helpful and quick response time! | |
| 4/2/2021 | Thanks Awesome Job!!! | |
| 4/1/2021 | Prompt response and correction of the issue. Thank you. | |
| 3/31/2021 | Kevin did an AWESOME JOB | |
| 3/31/2021 | You guys are great -Thanks! | |
| 3/31/2021 | Chad is very efficient, and effective with his process. | |
| 3/31/2021 | Really good job James Kirk - really stayed with this until resolution - thank you also to Chad for the assist in the end! | |
| 3/30/2021 | Wes was great and extremely helpful! Couldn't have asked for better service, thank you! | |
| 3/30/2021 | Robin is a delight to work with! He always follows through with his promises and gets the answers needed, even if its not the answer you want! I'm happy when I get him as a tech because I know he's knowledgeable and if he doesn't know he will figure it out! | |
| 3/29/2021 | Thank very creative fix! | |
| 3/29/2021 | James is awesome! | |
| 3/29/2021 | Fast resolution and follow up to make sure 3CX was still working correctly! | |
| 3/26/2021 | Enjoyed working with Tim. He was very helpful, accomplished what I needed, and made sure I had no other issues that he could assist with before ending our call. | |
| 3/25/2021 | Jennifer, did an excellent job setting up the laptop to connect to the Drives at work in a time record. I appreciate all she does at work with our team design to let us work fast and smoothly. Ninhoska Gentry. | |
| 3/25/2021 | Prompt and friendly technician. | |
| 3/24/2021 | Chad was a great help! Thank you! | |
| 3/24/2021 | Thank you Robin, I appreciate the great support you always provide me. 🙂 | |
| 3/24/2021 | Tim is a superstar! I greatly appreciate the assistance with resolving my default printer issue. | |
| 3/23/2021 | Best service. Thanks | |
| 3/23/2021 | Great service | |
| 3/19/2021 | Sanvir! He is the absolute best. Always helps with a calm, positive and persistent problem-solving attitude. | |
| 3/19/2021 | Super friendly and FAST!!! Can't say enough good things about the people I interact with! | |
| 3/19/2021 | Chad focused on getting us back up and working as a priority and it was a great relief to get this early to work crowd back to work. | |
| 3/18/2021 | Weston is always very knowledgeable and quick to solve our IT issues. | |
| 3/17/2021 | Robin was absolutely FANTASTIC. He made the whole process enjoyable. No stress and such a delight to work with. So grateful for his help! | |
| 3/17/2021 | We know that we can always count on Robin to get the job done no matter how big or small. | |
| 3/17/2021 | Sanvir Lochan was very professional and helpful when upgrade Caddtools 12 for my adobe programs. | |
| 3/17/2021 | Robin was GREAT as always! He knew immediately what the issue was and got it fixed along with helping another team member with the same Microsoft Outlook issue. Then while he was finishing up with the team member, the conf room computer got locked up during a Client Meeting and he quickly pivoted to help us get that unlocked so the advisor could continue with the meeting. Just Excellent & Much Appreciated! | |
| 3/16/2021 | Robin was amazing to work with and he took the time to ensure my issue was resolved! | |
| 3/16/2021 | Can't say enough great things about John. He is so flexible and happy to help however he can while he's here. Whenever there is a hiccup in the plan for the day, he adjusts without missing a beat., I truly appreciate him. | |
| 3/16/2021 | It is comforting to have IT support desk professionals who answer simple questions without making me fee like an idiot, even though I should have realized what I did. | |
| 3/16/2021 | My issue was resolved instantly. Weston is always very responsive and knowledgeable. | |
| 3/15/2021 | Tim was very helpful and patient in helping me fix my issue I was having with Outlook. | |
| 3/12/2021 | Robin is great to work with. He is professional and a nice tech to work with. 🙂 Thank you for your help today Robin. Shannon | |
| 3/12/2021 | Neil solved my problem quickly! Thank you! | |
| 3/12/2021 | Very friendly service. 🙂 | |
| 3/10/2021 | Love working with Neil. He is very knowledgeable about the system. He updated my system very quick. | |
| 3/10/2021 | Quick response, Quick fix, and amazing support. | |
| 3/10/2021 | Duncan was quick to assist and sorted my problem in 2mins. Thanks Duncan! | |
| 3/8/2021 | The tech support person with whom I spoke was very knowledgeable and patient with a bit of a unique situation. | |
| 3/8/2021 | Sanvir was awesome! | |
| 3/8/2021 | knowledgeable, quick, efficient and friendly! | |
| 3/8/2021 | The issue solved, the team is very professional. | |
| 3/8/2021 | Easy to Access and quick to help out. Thank you Chad and Duncan! | |
| 3/5/2021 | Tim was awesome and resolved all my issues! | |
| 3/4/2021 | Westy is the best IT guy ever. | |
| 3/4/2021 | Quick response. Also, Mr. Makombe assisted me to set up AppRiver Secure Mail. He was patient and thorough. Thank you!! | |
| 3/4/2021 | Malan was great, it took him no time to identify my issue and resolve it. I was back on my way working along in no time. Thanks! | |
| 3/3/2021 | Derek does a great job of explaining things and making sure his customers understand exactly what he is telling them. One of the best account reps we have inclusive of all of our vendors and service providers. | |
| 3/3/2021 | efficient and helpful as always | |
| 3/3/2021 | Thank you as always for your wonderful help! 🙂 | |
| 3/3/2021 | it was perfect! my issue was resolved swiftly and with ease | |
| 3/3/2021 | The whole staff was very patient throughout the frustrations...Thanks! Robin was especially helpful in understanding my special requests! | |
| 3/3/2021 | Prompt , patient and effective. That is how I would describe my interaction with Tim. | |
| 3/2/2021 | Consistently delighted by working with the MIS team. | |
| 3/1/2021 | Wow! if Robin hadn't been so diligent and patient, our month-end would have had such a rough start! | |
| 3/1/2021 | Robin is awesome! great personality and very helpful! | |
| 2/26/2021 | Wendy was able to directly transfer me to Tim to get my issued resolved. Tim was very nice and respected my time as he fixed my issue. I appreciate your help! | |
| 2/26/2021 | Chad was great to work with and he had the issue fixed quickly. | |
| 2/26/2021 | Tim was awesome! Thankful for the assistance and wealth of knowledge. | |
| 2/24/2021 | YOU GUYS ARE ALWAYS FAST AND THOROUGH!! | |
| 2/24/2021 | Excellent Job Great Service | |
| 2/24/2021 | Jennifer did a great job helping with my problem. | |
| 2/19/2021 | Robin did a great job...very responsive and coordinated a response with others on the MIS team to get the backup folder restored quickly. | |
| 2/19/2021 | Robin was very helpful in teaching new formats and revising my laptop system to enable the best working conditions! Thanks so much! | |
| 2/18/2021 | WOW! Super great. | |
| 2/18/2021 | Chad is awesome! | |
| 2/18/2021 | Malan is always great to work with! | |
| 2/17/2021 | Neil is very helpful! | |
| 2/17/2021 | Tim was very thorough and had good communication throughout his trouble shooting process. | |
| 2/17/2021 | Great response time-thank you. | |
| 2/17/2021 | Excellent Service | |
| 2/17/2021 | Always 100% satisfied with Sanvir's work!!! Fast, professional, and knowledgeable. Thanks!!! | |
| 2/16/2021 | Excellent response! Helped resolve an issue prior to a critical video call. | |
| 2/16/2021 | Tim was extremely patient and calm as well as very reassuring. He made me feel like he had a sense of urgency to get my issues resolved but took his time to get everything right. One of the best customer service experiences I've had. He made a horrible situation bearable and he was a delight to work with. | |
| 2/15/2021 | Robin is always polite and makes me feel less stupid. | |
| 2/15/2021 | Fast response-made it simple! | |
| 2/15/2021 | Quick and Friendly | |
| 2/12/2021 | Super helpful and so polite. Your employees are a pleasure to deal with. | |
| 2/12/2021 | Thank you to Sanvir for helping me resolve the issue I was having. | |
| 2/12/2021 | Neil worked hard on this to get it resolved! I really appreciate the help | |
| 2/12/2021 | Chad did a great job resolving my computer issue. | |
| 2/12/2021 | Robin was great! Awesome Service! | |
| 2/11/2021 | Very pleasant and informative | |
| 2/10/2021 | Chad was a pleasure to work with! | |
| 2/10/2021 | Very quickly resolved. Tim is great. | |
| 2/9/2021 | 🙂 Perfect | |
| 2/9/2021 | Robin was very helpful and quick response to solving my printer issue. Thanks Robin! | |
| 2/9/2021 | Awesome service. Thanks | |
| 2/8/2021 | Brendan is great! He was able to fix the issue and now I have a happy happy staff! THANK YOU | |
| 2/8/2021 | Neil was fast to respond and very nice! | |
| 2/5/2021 | Tim is fantastic! He is patient, courteous an respectful. | |
| 2/4/2021 | Tim was very kind, patient and helpful. Thank you. | |
| 2/4/2021 | You're always there for us!! Thank you Duncan and Derek! | |
| 2/4/2021 | Thanks for going above and beyond for us! | |
| 2/3/2021 | Neil was very helpful! Thank you. | |
| 2/3/2021 | We love Wendy!! | |
| 2/3/2021 | Sign did GREAT WORK! | |
| 2/3/2021 | Thank You So So So much! I could not have done it without your Expertise! | |
| 2/3/2021 | We love John's knowledge, patience and flexibility! | |
| 2/3/2021 | Great work and fast- Thank you ! | |
| 2/2/2021 | always great service. Top notch ! thanks ! | |
| 2/1/2021 | Great service- Fast | |
| 2/1/2021 | GREAT JOB AS USUAL | |
| 2/1/2021 | Simple fix and he took me through what I would be doing in total so I understood the time commitment....then walked me through each step. | |
| 1/29/2021 | Tim was very helpful! Thank you! | |
| 1/28/2021 | Duncan was great - friendly and helpful. | |
| 1/28/2021 | Westin was very helpful! | |
| 1/27/2021 | Great customer service and they always seem to make the fixes super quick! | |
| 1/27/2021 | Chad was very helpful and fixed my issue. | |
| 1/27/2021 | Chad is awesome! 🙂 | |
| 1/27/2021 | John is doing a wonderful job for us here at SWIA. Give him a pat on the back!! | |
| 1/27/2021 | Wonderful to have dedicated people ready to help bright and early. Thanks for being proactive and anticipating our needs. Chad is the best! | |
| 1/26/2021 | Service agent was professional and very helpful. All issues were resolved. | |
| 1/26/2021 | Its always a pleasure working with Sanvir. He is extremely helpful. He was able to help me get logged in on a different workstation so he could work on fixing the issue with my work station without taking time out of my work day. His notes were thorough and I appreciated the follow ups he provided via phone and via the ticket so I knew the progress of the resolution. | |
| 1/26/2021 | Thanks Tim for your patience. Great work ! | |
| 1/26/2021 | Great job investigating the usage notification to rule out a larger, potentially costly, issue. Thank you! | |
| 1/26/2021 | Even though Gareth could not help me because it was an Epic issue, my fault for not fully checking first before calling MIS, he was still willing to assist me in any other issues that I could have been experiencing at the time of our call and was willing to stand by as I tested all printer actions to determine that the issue I was having was in fact an Epic issue. Gareth was very patient and understanding. Thank you so much Gareth. I really appreciate you. | |
| 1/25/2021 | Quick friendly service that completely solved my issue. Thanks! | |
| 1/25/2021 | Tim Makombe was a great help. He was patient and persistent in finding a solution the problem at hand. I am very thankful for his help. | |
| 1/22/2021 | Jennifer was great with understanding what I needed and allowed me to just be called back once she resolved the problem vs. keeping me on hold. She also updated her team about the ticket emails that came out in error because there was nothing for me to log in and see on the ticket yet. Thank you! | |
| 1/21/2021 | Always awesome! | |
| 1/21/2021 | Sanvir is so helpful! | |
| 1/21/2021 | Prompt response and good job. Thank you. | |
| 1/20/2021 | Thank you again! Especially for no making me feel dumb when it's a simple answer! | |
| 1/20/2021 | Problem solved quickly! Thank you! | |
| 1/20/2021 | Sanvir is so knowledgeable and patient - I'm very grateful! | |
| 1/20/2021 | Weston is always responsive and resolves issue 100% | |
| 1/20/2021 | Robin is great as always! 🙂 | |
| 1/20/2021 | Very responsive. Thanks Guys! | |
| 1/19/2021 | Awesome and fast! | |
| 1/19/2021 | Great job by your service tech! Also, very prompt response! | |
| 1/19/2021 | Very helpful, troubleshooting made easy. | |
| 1/19/2021 | Great service- Malan was very helpful and patient | |
| 1/19/2021 | Fast response in the early morning hours-and, got me back up and running. | |
| 1/18/2021 | Sanvir always fast response. | |
| 1/18/2021 | Tim was very helpful and friendly. He also called me back today to make sure I still wasn't encountering the issue. I appreciate the follow up! | |
| 1/18/2021 | always fast and quick response. Thank you | |
| 1/18/2021 | Tim was able to correct my problem with Teams - Thank You | |
| 1/18/2021 | Sanvir resolved the issue very quickly. Thank you! | |
| 1/15/2021 | Weston was super patient and awesome at resolving my issue ! | |
| 1/15/2021 | Great Customer Service | |
| 1/15/2021 | Weston is Awesome! | |
| 1/15/2021 | excellent service! Thanks | |
| 1/15/2021 | quick and easy! | |
| 1/15/2021 | So helpful! | |
| 1/14/2021 | Our request was met by friendly staff and the problem was fixed in no time. | |
| 1/14/2021 | Tim was a great help! Thanks Tim! | |
| 1/13/2021 | You replied right away and took care of everything (and even included a detailed description/list of what you did). Thank you! | |
| 1/13/2021 | Support was very responsive and helpful | |
| 1/13/2021 | Tim was great! He was quick and courteous and called me back when he said he would. Thank you! | |
| 1/13/2021 | Neil was very helpful and checked multiple areas within the computer to make sure my issue was resolved. | |
| 1/13/2021 | The experience was wonderful. Just upset that the only other way is to upgrade to an updated version OR research about it, which will take FOREVER. Good news is that the software still works. | |
| 1/12/2021 | Chad was able to fix my issue very quickly. | |
| 1/12/2021 | Great work and timely | |
| 1/12/2021 | Quick response and fantastic customer service as always! | |
| 1/12/2021 | Great work and fast- Thank you ! | |
| 1/12/2021 | Tim was wonderful. Incredibly helpful and polite and very quick. Honestly, the best experience I have ever had calling IT. | |
| 1/12/2021 | Great work and timely | |
| 1/12/2021 | Savir is always the best!!!!! | |
| 1/11/2021 | EXCELLENT SERVICE! THANK YOU VERY MUCH!! | |
| 1/11/2021 | Thanks Robin! | |
| 1/11/2021 | Thank you for completing my request so quickly! | |
| 1/8/2021 | Problem solved quickly | |
| 1/8/2021 | Tim was very helpful and quickly solved my problem! | |
| 1/7/2021 | Robin was s helpful and stayed on the line with the Pitney Bowes rep to make sure everything was taken care of. | |
| 1/7/2021 | Once again, excellent job and in a timely manner and he never has an issue with staying with me over the phone while I test each item I utilize to ensure it is working properly! Thank you so much Weston! I really appreciate you! | |
| 1/7/2021 | Sanvir is always a huge help and a pleasure to work with! | |
| 1/6/2021 | Robin is always so helpful when I have an issue. I am back up on 2 monitors! Thanks Robin! | |
| 1/6/2021 | Robin Saved the day! His quick accurate response to my computer issues helped me get back up and running with out a hitch. | |
| 1/6/2021 | Duncan is always great and fast at resolving our needs. Thank you | |
| 1/5/2021 | Issue was resolved as of today! | |
| 1/4/2021 | Always quick and excellent service ! | |
| 1/4/2021 | Awesome as always | |
| 1/2/2021 | The service was great. | |
| 1/1/2021 | Was answered and properly routed quickly. Chad was thorough in his trouble shooting, explaining each step in terms i could understand. Beyond resolving my issue he made sure i hade a workaround to and was access my inbox and could send emails while my system loaded. Went the extra mile w detailed follow up notes. Prompt, friendly and successful resolution! | |
| 12/29/2020 | MIS was quick and prompt to help me with my issue | |
| 12/29/2020 | John displayed great customer service, staying focused on my issues | |
| 12/28/2020 | Tim is very good at making it simple for non technical folks. He has a very pleasing demeanor. | |
| 12/28/2020 | Excellent job! Tim was a huge help. | |
| 12/28/2020 | Always fast and courteous service. Thanks ! | |
| 12/28/2020 | Awesome customer service with detailed explanation. Thank you Tim | |
| 12/23/2020 | Very responsive and helpful throughout the process. | |
| 12/23/2020 | MIS promptly got on the issue and got it solved. It is much appreciated. | |
| 12/22/2020 | Robin was awesome, as always!! He's always so courteous and helpful. 🙂 | |
| 12/22/2020 | Duncan was responsive and able to assist in resolving the issue! | |
| 12/22/2020 | Outstanding customer services. Thank you very much Ms. Jennifer. | |
| 12/22/2020 | Quick and Efficient! | |
| 12/21/2020 | Always a great experience. Malan, very informative. thank you | |
| 12/21/2020 | Tim was very helpful in solving my issues. | |
| 12/21/2020 | Tim was very helpful and great to work with. Thanks for you help! | |
| 12/18/2020 | Very quick turnaround - thank you! | |
| 12/18/2020 | Very efficient and friendly service. Thank you. | |
| 12/16/2020 | Sanvir is always helpful. | |
| 12/16/2020 | Robin was fantastic as always! Very helpful and the funniest guy. Always a pleasure | |
| 12/16/2020 | Chad was great! He fixed my problem quickly and was super nice 🙂 | |
| 12/15/2020 | Very helpful and didn't keep me on the phone when he needed to research solutions. | |
| 12/14/2020 | Sanvir was very patient and walked me through how to troubleshoot the issue. He was very detailed and helpful! I appreciate his help! | |
| 12/14/2020 | Sanvir was able to explain the why's first before he would proceed. I appreciate that. | |
| 12/11/2020 | Always so patient and making sure everyone is satisfied. | |
| 12/10/2020 | Always pleasant to work with! | |
| 12/10/2020 | GREAT CUSTOMER SERVICE FROM MALAN JOULBERT... I HOPE I SPELLED YOUR NAME PROPERLY. HAPPY HOLIDAYS TO ALL | |
| 12/10/2020 | Robin was very patient and helpful. He resolved all the issues with my computer. Thank you! | |
| 12/9/2020 | Excellent communication and follow-up! | |
| 12/9/2020 | Robin is always very patient with me and takes him time to make sure I understand. It is greatly appreciated! | |
| 12/9/2020 | Weston is Amazing | |
| 12/8/2020 | Robin is always very efficient. Very helpful. Thank you | |
| 12/7/2020 | Quick response time to a important issues. Good job by the tech to understand my urgency. | |
| 12/7/2020 | Excellent as always | |
| 12/7/2020 | The service was great. | |
| 12/4/2020 | Robin was great! Very patient and walked through all the steps with me to ensure that I was logged on properly. | |
| 12/4/2020 | Thank you Sanvir! | |
| 12/4/2020 | Sanvir is the BEST! Thank you. | |
| 12/4/2020 | Wonderful response time! | |
| 12/4/2020 | Duncan took care of my issue and had my computer working in a short time, which was very much appreciated. Thanks. | |
| 12/4/2020 | Love working with Sanvir!. He is always very friendly. | |
| 12/3/2020 | Always a pleasure to work with Robin! His professional demeanor is a breath of fresh air! | |
| 12/2/2020 | Tim was a delight. He was quick to conduct the work, pleasant in conversation during the process and I appreciated the time and education he gave me. Love that he's part of your team! | |
| 12/1/2020 | Very patient and made sure I had no other questions! Thank you! | |
| 11/30/2020 | Thanks for the weekend assist James! | |
| 11/30/2020 | The service was great! | |
| 11/30/2020 | We alerted you to an update to be performed on our software and trusted you to complete the update when the time was right. It was completed that way exactly. Thanks. | |
| 11/27/2020 | It was quickly and professionally resolved. | |
| 11/25/2020 | Robin is awesome! | |
| 11/25/2020 | Proactive. Love it! | |
| 11/24/2020 | Outstanding Customer Service. Thank you so much Mr. Chad. | |
| 11/24/2020 | Quick response, quick fix & courteous CSR - as always! 🙂 | |
| 11/24/2020 | Very helpful and fast | |
| 11/23/2020 | Extremely prompt response, knew exactly where to go to resolve issue! Great job! | |
| 11/23/2020 | Chad got me up and running again. He was a great help. | |
| 11/20/2020 | Robin is AWESOME and always helps me fix my issues quickly, professionally, and politely. Robin, and the whole MIS team, are the BEST! 🙂 | |
| 11/20/2020 | James is a pleasure to work with. | |
| 11/19/2020 | Robin was great handling the set up process. | |
| 11/19/2020 | Kept working until the problem was completely resolved. | |
| 11/19/2020 | As always, great customer service from all staff | |
| 11/17/2020 | With Neil's help, my problem was solved. Thank you! | |
| 11/17/2020 | Robin did a great job! He was easy to speak with and resolved the issue very quickly. | |
| 11/16/2020 | Neal was very prompt to respond and resolved the issue efficiently. It was a pleasure working with him. | |
| 11/13/2020 | So appreciate Duncan's help. He was so professional and so quick to handle the issue. I am very grateful. Thank you, Duncan and enjoy your Friday! | |
| 11/12/2020 | Chad did a great job! He was personable, responsive and resolved the issue very quickly. | |
| 11/11/2020 | Sanvir Lochan was persistent and communicated with support at X-1 to find a suitable resolution. I am very pleased. | |
| 11/10/2020 | Quick and successful assistance. | |
| 11/10/2020 | MIS continued to follow-up until Clear Choice reached out to resolve the phone issue | |
| 11/9/2020 | Robin was very professional, pleasant and took care of the problem. He knew what to do, and got it taken care of. Very pleased!! | |
| 11/9/2020 | Very swift resolution of an urgent ticket. Thank you all very very much. =) | |
| 11/9/2020 | Robin was very patient, kind and quick to fix! | |
| 11/5/2020 | Excellent, as always. | |
| 11/5/2020 | I had a great experience. | |
| 11/4/2020 | Very smooth! Thank you! | |
| 11/3/2020 | Malan took great care of me. It was an unusual issue and he handled it and was pleasant the whole time. | |
| 11/2/2020 | Great experience. Quick resolution. Thank you! | |
| 11/2/2020 | You guys are the BEST! | |
| 11/2/2020 | Duncan stayed on Aptora to get this fixed. He followed up with them numerous times. Thank you very much for your help | |
| 11/2/2020 | Sanvir was quick and precise. Huge help and very friendly. | |
| 10/30/2020 | Thanks for your quick response. Nice job! | |
| 10/29/2020 | Quick response and support for our unexpected and long power outage was very much appreciated. | |
| 10/29/2020 | Speedy response! | |
| 10/29/2020 | Robin was so helpful and nice to talk to! He put a smile on my face amidst a stressful morning, and got my computer working in no time at all. Much appreciated! Thank you! | |
| 10/28/2020 | Robin was very helpful, quick in getting the issue fixed. | |
| 10/28/2020 | Sanvir is always not only responsive and attentive, but also answerable for tickets he has completed in the past. I've yet to contact him about something he worked on without getting the distinct impression that he is keeping notes and really putting in the effort to maintain his knowledge base. | |
| 10/27/2020 | THANK YOU FOR YOUR HELP! | |
| 10/27/2020 | Quick and friendly response with perfect result | |
| 10/27/2020 | Sanvir was great and corrected the issue with my cloud, I appreciate it greatly! | |
| 10/26/2020 | Sanvir is always friendly and willing to help and provide me with the best solutions. He is the best! | |
| 10/23/2020 | Robin is awesome and was super quick and helpful as always! | |
| 10/23/2020 | Very responsive and professional | |
| 10/23/2020 | Chad was very responsive early in the morning to get us running efficiently. | |
| 10/23/2020 | MIS is always great! | |
| 10/22/2020 | Tim was very helpful and extremely friendly and personable. Everything we needed to get done was accomplished. Thank you! | |
| 10/22/2020 | Thank you for the quick response! Y'all are the best!! | |
| 10/21/2020 | An Amazing outcome to a crazy stressful search for documents and to find out why it happened. Sanvir was so thorough and patient-he is greatly appreciated as a top problem solver and someone great to work with! | |
| 10/19/2020 | Simple fix but such patient assistance-thank you! | |
| 10/15/2020 | Neil handled my request with ease and in a very timely manner. | |
| 10/14/2020 | The situation was expeditiously addressed. | |
| 10/13/2020 | I don't think I've worked with Tim before but he was very customer focused. Tim is also very knowledgeable with Macs and was able to work through a couple of challenges with these 2 machines. | |
| 10/12/2020 | John was terrific. He explained the issue, resolved it quickly and did so without the need of a call to interrupt the day. Thank you! | |
| 10/12/2020 | Was able to get most of the big tasks done before outage, other than that, everything is good and nothing was lost in the cloud. | |
| 10/9/2020 | Very Helpful and took the time to solve the problem | |
| 10/8/2020 | Weston is ALWAYS so helpful and professional. I am able feel confident that he will do his very best to fix ANY problem I am dealing with. He is an asset to MIS. | |
| 10/6/2020 | Jennifer did a great job explaining the pop-up I was getting and how to get rid of it. Thanks Jennifer! | |
| 10/6/2020 | Excellent communication with a non-technical user. Thank you! | |
| 10/6/2020 | Chad was very nice and helpful. He stayed on to verify I had no further issues once resolving my main issue. | |
| 10/6/2020 | Duncan is very quick and always resolves the issue. | |
| 10/5/2020 | Chad was awesome. Happy and always very professional which was so appreciated on a Monday morning at 7 a.m. Grateful for the wonderful service. Have a Happy Monday and thank you so much for your help, Chad. | |
| 10/1/2020 | Duncan was great. thanks for the help | |
| 10/1/2020 | John is great!!! So helpful and knowledgeable. | |
| 9/29/2020 | Prompt resolution of my inquiry. | |
| 9/29/2020 | Thanks very much! Excellent services..... | |
| 9/29/2020 | Chad was very helpful. | |
| 9/29/2020 | Wonderful service as always!!! | |
| 9/29/2020 | Robin was very diligent in trying to find a solution to the situation. Thanks! | |
| 9/29/2020 | MIS techs are always so friendly, They answer questions I have and are knowledgeable of system. | |
| 9/29/2020 | Great persistence and communication by Robin | |
| 9/28/2020 | Neil is great and prompt to help me on time | |
| 9/25/2020 | fast and friendly! | |
| 9/25/2020 | Sanvir was fast and fixed the issue | |
| 9/24/2020 | Quick and courteous, as always. Thanks, Robin! | |
| 9/24/2020 | Always a great experience with Weston! | |
| 9/24/2020 | Awesome | |
| 9/24/2020 | Tim was responsive and friendly and "fixed" my problem very quickly. I don't say it often enough, but we really appreciate the customer support! | |
| 9/23/2020 | Duncan was perfect thank you! | |
| 9/23/2020 | It always is a pleasure speaking with Robin, he is excellent! | |
| 9/22/2020 | Prompt and helpful! | |
| 9/21/2020 | Quick resolution, excellent service. | |
| 9/18/2020 | Quick resolution and follow up | |
| 9/18/2020 | Very prompt. Thank you! | |
| 9/17/2020 | Fast and efficient | |
| 9/17/2020 | Tim did a great job, Thanks all | |
| 9/17/2020 | Neil Kruger is GREAT! | |
| 9/16/2020 | Robin was very helpful and was able to resolve my issue almost immediately. Thanks Robin. | |
| 9/16/2020 | Awesome, as always | |
| 9/16/2020 | Great job. Tim thank you. | |
| 9/16/2020 | Excellent service! | |
| 9/16/2020 | quick and fixed 🙂 | |
| 9/16/2020 | Tim was responsive and got me set up as needed. | |
| 9/15/2020 | Neil was able to resolve my issue. thank you! | |
| 9/15/2020 | James was quick with responding to my distress call while I was working yesterday evening and had empathy for my situation with email just disappearing after the computer blinked out & outlook failed. He tried all avenues to find it & I appreciated his effort & calming voice. | |
| 9/14/2020 | Request was completed quickly and with great kindness 🙂 | |
| 9/11/2020 | Tim did a great job and was very friendly to talk to. | |
| 9/11/2020 | Excellent job. Its always a pleasure to work with Mr. Kirk! | |
| 9/11/2020 | Tim was excellent | |
| 9/10/2020 | Tim was very helpful and great to work with. He even followed up a few hours later to be sure that everything was working smoothly. | |
| 9/10/2020 | West is best | |
| 9/10/2020 | Weston was AWESOME .... | |
| 9/9/2020 | Chad is awesome! | |
| 9/9/2020 | Sanvir is great! | |
| 9/4/2020 | John K worked very hard to solve my problem and went the extra mile. | |
| 9/4/2020 | Neil quickly fixed my problem and was great to work with. | |
| 9/4/2020 | Outstanding customer service! | |
| 9/3/2020 | Robin was super helpful as always. Thank you so much!!! 🙂 | |
| 9/3/2020 | Weston is always helpful and gets my problem resolved in a timely manner. | |
| 9/3/2020 | you guys are always super helpful. thank you! | |
| 9/2/2020 | Duncan was great, super helpful and patient! | |
| 9/2/2020 | Robin was a pleasure to work with! | |
| 9/2/2020 | Absolutely amazing service!! Thank you! | |
| 9/2/2020 | Neil is GREAT! | |
| 9/2/2020 | Weston is easy to talk to and communicate with ... Good listener ... | |
| 9/2/2020 | I have worked with MIS Solutions in the past with another company and had a great experience. This time was no different, please keep up the great work! | |
| 9/1/2020 | Wonderful! Robin was extremely patient, friendly and very professional and worked through the issue which took a while to correct. So very grateful! Thanks so much, Robin. | |
| 9/1/2020 | Thanks so much for the help. Excellent job! | |
| 8/31/2020 | Robin addressed my concern quickly, tried a number of solutions, turns out it's an issue with Adobe, but he was very thorough. Very friendly and professional as usual. | |
| 8/31/2020 | Excellent and friendly service. | |
| 8/31/2020 | Great patience and quickly solved my problem. | |
| 8/31/2020 | Neil was prompt in addressing my issue and most helpful in resolving it. Thank you!! | |
| 8/31/2020 | Great job by whole team in working through this disruption! | |
| 8/28/2020 | Duncan was able to resolve my issue right away. Thanks Duncan! | |
| 8/28/2020 | John was awesome! Very methodical, thorough, and outstanding follow-up. | |
| 8/28/2020 | The service was prompt and precise. I have no qualms and I appreciate the assistance. | |
| 8/27/2020 | Jethro is always great to work with and it reminds us why we're an MIS Cloud Partner. | |
| 8/27/2020 | Robin helped me with an additional issue - He is awesome! | |
| 8/27/2020 | Excellent Service | |
| 8/27/2020 | Responded very quickly and issue seemed to stop. Thank you | |
| 8/26/2020 | Jennifer was wonderful. Very patient and professional and worked with me until the issue was solved. Thank you, Jennifer, for your kindness and help. Much appreciated!!! | |
| 8/26/2020 | John was very helpful and I hope to get him each time I call for assistance! | |
| 8/25/2020 | MIS is always great, solves problems fast | |
| 8/25/2020 | Team effort--thank you for the support! | |
| 8/25/2020 | Kevin was super helpful and really went out of his way to assist me. | |
| 8/25/2020 | Robin fixed the problem quickly and was pleasant to work with. | |
| 8/25/2020 | Chad is always efficient. Thank you! | |
| 8/24/2020 | EXCELLENT EXPERIENCE!! TKS! | |
| 8/21/2020 | Thanks for the prompt response and fix to my problems! | |
| 8/20/2020 | Great agent with great attitude and communication. A real asset to your company! | |
| 8/20/2020 | Always quick precise service and polite conversation. | |
| 8/19/2020 | Weston is always professional and easy to work with. He works quickly and has always fixed the issues I have, big or small. | |
| 8/19/2020 | Great customer service | |
| 8/18/2020 | Chad was super helpful and great to talk with as always. Solved my problem quickly & gave me a few other tips in the process! | |
| 8/18/2020 | Very quick response. Truly grateful for James Kirk! We appreciate him coming onsite to fix. Thank you! | |
| 8/18/2020 | Weston - Thanks for getting this done so quickly | |
| 8/17/2020 | Always pleasant and helpful!! Thank you for always being on point! | |
| 8/14/2020 | Sanvir is one of your best techs | |
| 8/14/2020 | My problem was resolved and everyone was helpful and friendly. | |
| 8/14/2020 | It was amazing! | |
| 8/14/2020 | Sanvir , ROCKS! | |
| 8/14/2020 | Weston - Thank you for your persistence! | |
| 8/14/2020 | Jennifer Freels did an EXCELLENT job assisting me in setting up zoom on all devices. She is a great tech and her customer service skills were the BEST! | |
| 8/14/2020 | Excellent customer service by Weston as usual! | |
| 8/13/2020 | Robin is very thorough and did an excellent job configuring the laptop. | |
| 8/13/2020 | Excellent service. Thank you | |
| 8/13/2020 | Sanvir is GREAT to work with!! | |
| 8/12/2020 | Weston always makes everything right again. | |
| 8/11/2020 | Duncan was very good - he worked without me until he fixed the problem and then called, waited for me to test - very, very, respectful of my time | |
| 8/11/2020 | Duncan logged in and got it fixed within minutes! Thank you!! | |
| 8/11/2020 | Thank you Tim for taking care of this so very quickly! | |
| 8/11/2020 | Glad to have a quick resolution. Needed to be signed on for a 9AM conference call. All good! 🙂 | |
| 8/11/2020 | Chad resolved my issue within a matter of minutes. | |
| 8/10/2020 | Great communication with the tech and problem was resolved within a short period of time. | |
| 8/10/2020 | Great Job! | |
| 8/10/2020 | Chad was wonderful as always. Professional and fixed the problem in moments and was very friendly as always. I so appreciate his help this Monday morning. Enjoy the week! | |
| 8/08/2020 | Call back was quick. Weston was very helpful and he was able to fix the issue. | |
| 8/07/2020 | Excellent job of creative problem solving | |
| 8/07/2020 | Outstanding service!!! Prompt, professional, and thorough | |
| 8/07/2020 | Sanvir is willing to help and ALWAYS goes the extra mile. | |
| 8/07/2020 | Polite and helpful. Resolved the issue within the time indicated. Great job! | |
| 8/07/2020 | Duncan is always very professional and always so very kind. It is a pleasure to work with MIS. | |
| 8/07/2020 | Very quick resolution. Great attitude as well. | |
| 8/07/2020 | Prompt reply, courteous experience, fixed my problem | |
| 8/07/2020 | Excellent customer service as always! Robin was a delight to speak with and corrected the issue in no time! | |
| 8/06/2020 | Robin is always the Best when helping me. I enjoy talking to him and i know he will always find the solution. Thanks Robin!! | |
| 8/06/2020 | Thank you so much Mr. Robin. You are amazing! | |
| 8/06/2020 | Excellent service and quick resolution. | |
| 8/06/2020 | John was persistent to get the video camera installed. Thanks for the effort! | |
| 8/06/2020 | Sanvir is the absolute best and I can't say enough good things about him and his work. He is pleasant to work with and always listens to to the problem and works to get to the bottom of the issue. He's very customer focused and I appreciate him immensely! | |
| 8/05/2020 | Thank you great customer service | |
| 8/05/2020 | Thank you for acting so quickly! And thank you for finding and replacing my folder! I am so SO happy! | |
| 8/05/2020 | Wendy is great! | |
| 8/05/2020 | Weston as always fixed the problem in record time!!! | |
| 8/04/2020 | Great! Very Helpful | |
| 8/03/2020 | The individual that helped me out was on point with the time set up for assistance on my machine. The fix was almost instantanious and I was not on the phone for more than 5 minutes. Short story, very quite response time! | |
| 8/03/2020 | Great, quick response to a simple question. | |
| 8/03/2020 | Excellent customer service and follow-up phone call. | |
| 8/03/2020 | Excellent customer service and follow-up phone call. | |
| 8/03/2020 | Extremely fast and efficient response | |
| 8/03/2020 | Robin was wonderful. Quick and friendly. He helped on both of my issues and solved both. I was able to get back to work quickly and move on with helping our students. | |
| 8/03/2020 | Roy was very kind and helpful | |
| 5/12/2020 | No suggestions for improvement, just wanted to offer positive Feedback for Tim Makombe. This was my first time to work with Tim and I loved his professionalism and friendly spirit. Thank you, Tim for your assistance on resolving our pesky technical issues! | |
| 5/12/2020 | Neil was quick to provide resolution to my issue! Great job! | |
| 5/11/2020 | Duncan did a great job!! Appreciate the quick turnaround time!! | |
| 5/6/2020 | Wonderful prompt service thank you so much | |
| 5/1/2020 | Excellent work!! | |
| 5/1/2020 | You guys are the best 🙂 | |
| 4/30/2020 | Chad is one of the best! ALways a joy to work with him. | |
| 4/30/2020 | You guys were super helpful as always! Neil was able to fix my issue in a matter of minutes. I was on the phone for a total of 20 minutes. Roy was very helpful in getting me quickly connected to someone. Thanks again 🙂 | |
| 4/30/2020 | Tommy did a great job | |
| 4/27/2020 | Once again, Tommy came the rescue. Problem solved! | |
| 4/23/2020 | Westy did a great job fixing my scanner quickly so I could get back to work. Please bring him to America after to corona virus 🙂 | |
| 4/23/2020 | Neil Rocks! | |
| 4/22/2020 | Sanvir is the BOMB! 🙂 | |
| 4/21/2020 | I was very satisfied with Duncan and his handling of the issue. He is very professional, polite and quite courteous! | |
| 4/17/2020 | Weston has always been an excellent technician to work with! Thank you for everything | |
| 4/16/2020 | Derek and everyone at MIS is simply the best! Very much enjoy working with MIS | |
| 4/16/2020 | This problem worked Malan and Sanvir to frustration but they hung in there and got my problem resolved. Thank you for their persistence. | |
| 4/15/2020 | Amazingly quick for a low priority issue-thank you Sanvir!! | |
| 4/15/2020 | Duncan did a super job staying on top of this one. | |
| 4/14/2020 | Neil was able to get me back to work quickly. Thank you. | |
| 4/13/2020 | Thank you for the fast response to this issue. Always a pleasure to work with Malan | |
| 4/13/2020 | You guys are always extremely quick and helpful. Sanvir was excellent! | |
| 4/9/2020 | Excellent Customer Service. | |
| 4/8/2020 | Malan did a fabulous job! He was kind, paitent, and helpful! | |
| 4/6/2020 | I do not see how Service/Support could be any better than currently provided. All the MIS Staff does an amazing job, from Wendy's response when she takes our calls, to the assistance provided by each member of the MIS team that works with our agency. | |
| 4/3/2020 | Neil is awesome. He has helped me so many times and always an excellent experience. Hats off to him and sorry I have not responded every time. This is 10 + rating for him especially over the past 3 weeks. Actually, hats off to all of MIS. Thanks for helping us get through so many technical issues as we transitioned to online training with students and sent people home to work remotely | |
| 4/2/2020 | Excellent service by Chad Cartee as always. | |
| 4/2/2020 | Always prompt service, thank you | |
| 4/2/2020 | Great job, MIS-Solutions! | |
| 3/31/2020 | It was a very sensitive matter and Eric responded quickly and thoroughly....greatly appreciate how he has our back. | |
| 3/31/2020 | Hard to fix perfect! | |
| 3/26/2020 | Duncan was very responsive and able to fix my issue quickly. He was also delightful to talk to! | |
| 3/26/2020 | I love working with Malan. He is quick, thorough, and always fixes my computer issues. Great person!!! | |
| 3/26/2020 | Sanvir sticks with the problem until it's properly resolved. He's become my "go to" guy for the complicated issues. | |
| 3/25/2020 | Thank you for taking care of our IT needs even in this crazy atmosphere we have all been thrust into. Stay safe and healthy! | |
| 3/25/2020 | No suggestions, Chad was beyond helpful in assisting me with the set up of my second monitor, even sent me a screen shot to ensure that I understood where the connections should be. Bravo!!! | |
| 3/20/2020 | Sanvir is wonderful. Don't ever let him go! | |
| 3/19/2020 | Excellent coordination to get this done quickly. | |
| 3/19/2020 | Very nice to have the correct printer drivers. Sanvir proactively noticed that I had been having problems with this particular printer and investigated and proposed an elegant solution (with the correct printer driver) that got me up and running. Thanks!!! | |
| 3/18/2020 | Brendan is very personable and very professional. He was an absolute joy to work with and I really appreciate his hard work and diligence in helping us with our IT issue. He is also very respectful and shows a great deal of knowledge, dedication and great character. Thank you so much! | |
| 3/17/2020 | Duncan was very quick and helpful. | |
| 3/17/2020 | As I told Duncan, you guys are amazing. That's the second time today you have rescued me! | |
| 3/17/2020 | I really appreciate all of Weston's hard work and being able to fix things in such a small amount of time. I really appreciate and enjoyed working with you, Brendan and Wendy yesterday. Thank you all so much for all of your hard work and being the best ever! | |
| 3/17/2020 | Malan has provided great, prompt assistance to me over the last week. Thanks!! | |
| 3/17/2020 | Gareth worked my issue to completion pleasantly and effectively. I greatly appreciated his professionalism and knowledge to resolve my issue. | |
| 3/13/2020 | Great service, as always | |
| 3/13/2020 | Great service. Like having a personal helper at my finger tips. Thanks, again...! | |
| 3/11/2020 | Very quick response & resolution. Thank you! | |
| 3/11/2020 | Sanvir is my superman! 🙂 | |
| 3/9/2020 | Great work and determination by Neil. | |
| 3/5/2020 | Westyyy is the best IT everrrrr | |
| 3/5/2020 | Neil was awesome! I thought the issue was due to something I was doing wrong from the instruction given, but Neil reassured me, had the proper information downloaded to my computer and had the problem fixed in less than 10mins! Thank you Neil! | |
| 3/3/2020 | Wendy is always very professional when I speak with her also restates my concern to ensure that that request is correct....having Tommy on site twice a week is awesome just like he is, always going the extra yard.!!! | |
| 3/2/2020 | I was appreciative that Milan suggested he work on it without keeping me on the phone. He was able to resolve the issue and I was able to keep working while he did so (on another computer). I always enjoy working with Milan. | |
| 2/28/2020 | Thank you so much for always being here to help us with our technical issues. The best IT company I have ever dealt with and I am always so confident that no matter what issues we are having that this company will always be able to handle our concerns and have a great personable attitude. Excellent work! | |
| 2/27/2020 | Westin has always been a pleasure to work with and an superb customer service tech! | |
| 2/27/2020 | Duncan does not blindly follow instruction. I asked for an email to be removed, but listed under the Email Group Category. He highlighted it to me in case I did not want it removed. great quality control. | |
| 2/26/2020 | No suggestions for improvement. Sanvir was very polite and patient trying to reach back out to me when resolving my issue. He ensured there were no open issues before closing the ticket. | |
| 2/26/2020 | Malan was as helpful as usual | |
| 2/20/2020 | Great job, Sanvir. Thank you! | |
| 2/20/2020 | WESTON IS THE BEST!!!!!! He tackled a very difficult problem that I had regarding a new email attachment. He was so patient and very professional. He approached the problem from every angle and was finally able to resolve it! He followed up with me, exactly as he said he would, until the problem was resolved. His knowledge is very very impressive! Weston is definitely an asset to your group! | |
| 2/19/2020 | Much appreciated the efforts to complete this ticket (& sourcing of materials) when we had a short lead time. Thank you to everyone involved! | |
| 2/18/2020 | The service was excellent all around. There were no areas needed for improvement. | |
| 2/18/2020 | Very friendly and fixed this issue! | |
| 2/17/2020 | Thank you Weston! Great job. | |
| 2/17/2020 | Westy is the best | |
| 2/17/2020 | Sanvir is the best and ALWAYS takes the time to fix the problem right the first time! | |
| 2/14/2020 | I was thoroughly satisfied. Thank you Tommy!!!! | |
| 2/13/2020 | Chad helped me fast so I could get back to work!! Thanks again!! | |
| 2/11/2020 | AWESOME!!!! | |
| 2/11/2020 | Malan and Neil are AWESOME!!!!! | |
| 2/11/2020 | So glad Malan identified and resolved this serious issue. | |
| 2/10/2020 | This ticket was handled well and quickly. Would have preferred this issue to have been identified during internet failover testing on 1/31. Overall satisfied we reached a solution. | |
| 2/7/2020 | Chad was very helpful and handled my problem and got me back up and running quickly | |
| 2/5/2020 | Sanvir is a pleasure to work with. Very professional and knowledgeable. | |
| 2/5/2020 | Thanks Chad! You made quick work of the issue and responded promptly. Great work as always! | |
| 2/4/2020 | This was a quick resolution. I appreciate it. | |
| 1/31/2020 | Weston fixes everything. | |
| 1/30/2020 | Kuddos to Neil who helped me work with Synovus to get the remote deposit set up on my laptop. He was so patient to stay on the phone until we had everything working properly. | |
| 1/29/2020 | Thank you,always a tremendous help, all issues resolved. | |
| 1/28/2020 | Neil was very courteous, helpful and thorough. | |
| 1/27/2020 | The IT department is always very helpful when I have an issued. Thank you! | |
| 1/24/2020 | Thank you Sanvir, appreciate all of your help with this issue. | |
| 1/24/2020 | Sanvir was very persistent in solving my problem. Thanks. | |
| 1/23/2020 | Neil was very courteous, helpful and thorough. | |
| 1/22/2020 | Even though I am a little forgetful at times. Sanvir is always there to help with a smile. Always a pleasure to work with him. | |
| 1/22/2020 | Amazing staff and amazing service. Everyone I have spoke to has been very personable and are always willing to go the extra mile in resolving our issues. | |
| 1/22/2020 | Sanvir always responds promptly and if I'm not available, will leave a voicemail so I know what to do. | |
| 1/21/2020 | Always a pleasure working with Sanvir. He genuinely aims for a "no bandaids" approach in resolution for us. This is much appreciated! | |
| 1/20/2020 | Sanvir is wonderful to work with. Very attentive in providing updates through ticket resolution. Seems knowledgeable of our set-up and related troubleshooting. Communicates with 3rd parties as needed to help our employees get back on their feet. | |
| 1/15/2020 | The IT department is always very helpful when I have an issued. Thank you! | |
| 1/15/2020 | Chad is always great, I always know we will get to the bottom of the issue when I see him on one of my tickets. | |
| 1/15/2020 | Duncan did a great job of communicating throughout the process. Took care of my needs very quikcly. | |
| 1/13/2020 | Neil is a consummate professional and a joy to speak with. | |
| 1/9/2020 | EXCELLENT!!! Lightning fast! | |
| 1/3/2020 | Thank you for the expedient service and awesome customer service! | |
| 1/2/2020 | Angelique is always very pleasant and helpful. | |
| 12/31/2019 | As usual, Chad is awesome! Happy New Year. | |
| 12/31/2019 | Outstanding communication and explanations. Very good technician. | |
| 12/27/2019 | Keep up the good work and have a Blessed New Year! | |
| 12/26/2019 | Weston was Awesome | |
| 12/23/2019 | Don't know how you could do any better! MIS really solves problems! | |
| 12/19/2019 | Very quick and efficient problem solving by Sanvir! Thank you! | |
| 12/17/2019 | I am delighted with your service! Merry Christmas and Happy New Year! | |
| 12/17/2019 | This project was handled very well. I was concerned because the problem showed up just as you/we were leaving for the day, but your tech answered and solved the issue quickly. Thanks | |
| 12/16/2019 | Neil was great as usual. Appreciate his professionalism and efficiency. | |
| 12/16/2019 | Love Love Love Chad! Can I get his direct extension? If I could, I'd ask for him every time. | |
| 12/13/2019 | Chris provided a workaround for a long standing issue that Tara was experiencing with her Outlook (opening of varying incoming meeting requests) and he will do further research on this ticket item. He did a great job with quickly assessing & resolving our issues during the on-site visit. Thank you!! | |
| 12/13/2019 | I appreciate Sanvir's constant support whenever we have an issue. He's a delight to work with. | |
| 12/13/2019 | great job! | |
| 12/11/2019 | It is always a pleasure to work with Neal. | |
| 12/11/2019 | I can think of nothing that would improve Chad's work and resolution of my issue. | |
| 12/6/2019 | Neil is always very helpful. | |
| 12/6/2019 | Thank you very much for getting this completed so quickly! | |
| 12/6/2019 | Scott Coleman is very easy to work with, especially to us that aren't very tech savvy such as myself. He helped me through the process and was very polite and helpful. He knows his stuff! | |
| 12/4/2019 | As always, you guys took care of our needs promptly and professionally. Thank you. | |
| 11/27/2019 | Kevin was awesome. Thanks for getting it all up and running for me 🙂 | |
| 11/26/2019 | Chad was great with resolving my issue!! I learned something new today about the possibility of opening some MAC documents on our computer. | |
| 11/26/2019 | Tommy was wonderful to work with. | |
| 11/25/2019 | Excellent service - great job!!! | |
| 11/25/2019 | Excellent work - thank you | |
| 11/22/2019 | Response time and resolution to problem were quick and effective. Thank you!! | |
| 11/20/2019 | Weston fixed it right a way. Thank you | |
| 11/19/2019 | We keep Tommy pretty busy, but he's fast and friendly!! | |
| 11/18/2019 | Hard to improve perfection! | |
| 11/18/2019 | Scott answered all my questions and stayed after normal business hours to accomplish my issues. Thanks. | |
| 11/15/2019 | Tommy is always awesome with assisting with system concerns whether it is when he is on site in our office or off. He is the best! | |
| 11/13/2019 | No suggestions. Problem was handled & verified to confirm it will remain correct. Thanks! | |
| 11/13/2019 | Always a pleasure. THANKS | |
| 11/12/2019 | Again, I really appreciate everyone's hard work. Wendy and I have become best friends after this, ha-ha. Thank you Wendy for the follow up call today to make sure everything is working. Great team work guys! | |
| 11/11/2019 | I really appreciate everyone's hard work! I know it's hard to deal with these situations (everyone is on edge on Mondays...) and I know that you have tried really hard. THANK YOU GUYS!!! | |
| 11/8/2019 | Matt is awesome. He is very knowledgeable and a pleasure to work with. | |
| 11/8/2019 | Weston K has been helping me on my problem. He worked on it & has resolved it. I am Very Happy. Excellent Job | |
| 11/6/2019 | You guys are great! Thanks for all the help. | |
| 11/4/2019 | I have always been satisfied with the help received from your company. | |
| 11/1/2019 | Excellent service. Thank you! | |
| 10/30/2019 | Neil hung in there, as we had to work with FAME tech support. It was truly tedious, but I think we got her done! Thank you Neil!!!! | |
| 10/29/2019 | MIS has been nothing but GREAT!!! Every time I have had to call in with an issue, it is resolved quickly and all th ereps have been so friendly. Thank you and keep up the good work MIS!! | |
| 10/29/2019 | Sanvir was very helpful and great to work with! | |
| 10/24/2019 | Malan was a lot of help fixed all my problems Ii had on my new computer I have at home to allow me to use the cloud better | |
| 10/24/2019 | I was delighted with the service I received and have only complimentary things to say. My system was not responding and MIS responded promptly. The tech did a couple additional things to make sure nothing was going on that needed attention. He was very professional, efficient and knowledgeable. | |
| 10/23/2019 | None, you guys are great! | |
| 10/18/2019 | The service that I receive from MIS representatives on and off site is always outstanding. Today Sanvir Lochan assisted me. He was very attentive and professional and handled my issused in less than 10-mins. Made my day!!!! | |
| 10/17/2019 | Tommy is the best! | |
| 10/16/2019 | Great Service ! | |
| 10/15/2019 | Tech was very knowledgeable and helpful. | |
| 10/11/2019 | Extremely satisfied with the speed in which this ticket was resolved. Thank you Angelique! | |
| 10/7/2019 | Thank you for all of your efforts to resolve our issue. Special shout out to James for all of his help and explaining to me what was happening in terms I could understand. Kudos to all involved. | |
| 10/2/2019 | I have always had Remarkable customer service with this company. Weston has been my IT specialist for most of the issues I have encountered since starting with Medical Management Solutions. Weston always delivers outstanding results around his speed and efficiency as well as his customer engagement and overall service. Excellent! | |
| 9/30/2019 | I very much appreciate the prompt response and great customer service! | |
| 9/30/2019 | Thank you so much, you guys ROCK! | |
| 9/25/2019 | Thanks for your held and quick resolution!! | |
| 9/25/2019 | Thanks for your help and quick resolution!! | |
| 9/24/2019 | Neil was super patient and made sure everything was in order. | |
| 9/23/2019 | I have had nothing but GREAT customer service from all team members that I have interacted with at MIS! Keep up the good work!!!!! | |
| 9/16/2019 | I have had several customer service experiences with Weston and his performance is OUTSTANDING as a representative along with his ability to solve issues in a fast and efficient manner. Weston is true asset to this company and should be recognized. | |
| 9/13/2019 | Thanks! Super fast! | |
| 9/12/2019 | Service was fantastic! Went above and beyond helping me with my initial issue he heard me mention that I was wanting email on my phone and offered to help. | |
| 9/5/2019 | Angelique worked quickly. She communicated easily and professionally with me. I added to the ticket and she quickly resolved the secondary concern. The secondary concern was a lag/delay of emails hitting the InBox. This was a small (but nagging) concern from an employee who previously thought it was not worth asking about. The more small pains we can resolve will show our employees just how nice it is to have MIS Solutions on our team. Pleasure working with Angelique! | |
| 9/4/2019 | Hard to improve perfection... | |
| 9/3/2019 | Sanvir fixed the issue completely with my 2020 Design Software in a professional and timely manner. Great Job!!! | |
| 7/28/2019 | Very quick & thorough-thank you! | |
| 7/26/2019 | Sanvir went above and beyond in working with Microsoft to clear up an issue they created. I appreciate his efforts! | |
| 7/24/2019 | Chad was able to resolve my self inflicted issue quickly. | |
| 7/23/2019 | Issue wasn't resolved because it has to be worked by one of our partner's help desk, the support that I received from MIS was excellent, he did everything he could on his end. | |
| 7/22/2019 | Having Tommy on site twice a week is awesome. He always walks around the office and ask if there is anything he can assist with even when no tickets are outstanding. | |
| 7/18/2019 | Issue resolved while I was on the phone. Couldn't have been better or faster! Thanks! | |
| 7/16/2019 | Always love speaking with Neil. He is very helpful and knowledgeable and fixes my computer in a timely manner. | |
| 7/16/2019 | It's been a busy day, and I didn't take the time to call Neil. He called me instead and hopped on and off and completed the fix with almost no interruption to my workflow. Thank you! | |
| 7/16/2019 | Sanvir is professional, courteous and always goes the extra mile to make sure our needs are met. | |
| 7/12/2019 | Went above and beyond! Thank you! | |
| 7/8/2019 | Weston did a great job!!!! Thank you so much for your help. | |
| 7/3/2019 | I have no improvement suggestions. Weston is always very helpful in resolving my issues in a timely manner. | |
| 7/2/2019 | Sanvir was great! Had my problem fixed in minutes. | |
| 6/26/2019 | Excellent Customer Service! Thank you! | |
| 6/24/2019 | Wendy, thank you getting a tech quickly so I could conference them in with Nexsure support. Malan, thank you for your help. Nexsure did an upgrade to their Attachment Manager Program over the weekend and it is popping errors. They are escalating it on their side. I'm sure we will need your assistance again in a few days. Yunetta | |
| 6/21/2019 | AMAZING and great service! Thank you! | |
| 6/20/2019 | Tommy checked how I setup the individual rdp at the conference room and he explained about the rdp issue with disconnecting the main computer if doing rdp to another pc. So I asked if there are other solution's out there. He is very responsive and would escalate the issue if needed. Thanks Tommy! | |
| 6/18/2019 | Malan took care of this quickly. Thank you! | |
| 6/6/2019 | Just wanted to say we truly appreciated the urgency that was met in regards to this issue. Excellent job! | |
| 6/3/2019 | Neil is a Rock Star! | |
| 5/31/2019 | Ruben is a great help. He never makes you feel stupid for calling in. Thank you Ruben and have a great weekend! 🙂 | |
| 5/22/2019 | Sanvir did an excellent job assisting me. I was actually so frustrated that I asked him to just delete (remove) the subject email account. He convinced me to let him try a couple more things and he resolved the issue. Well done sir... | |
| 5/17/2019 | THE MIS TEAM IS ALWAYS OUTSTANDING! | |
| 5/17/2019 | I like working with Sanvir, my issue has been resolved with little disruption to my day. | |
| 5/16/2019 | Just wanted to say we truly appreciated the urgency that was met in regards to this issue. Excellent job! | |
| 5/14/2019 | Thank you, very satisfied. | |
| 5/10/2019 | Very happy with the service. Angelique was extremely professional and wonderful to work with. | |
| 5/8/2019 | Thank you so much for all of your assistance and support. | |
| 5/6/2019 | Malan is always very helpful and very nice. He goes above and beyond to make sure he gives proper service. | |
| 5/3/2019 | Great Job! | |
| 5/1/2019 | I love working with Neil! Quick resolution. | |
| 4/30/2019 | I appreciate the call back early. It's hard for me to do my work without my printer. | |
| 4/30/2019 | Perfect and easy resolution in under 5 minutes. | |
| 4/29/2019 | I wasn't sure my problem could be resolved, but it was done and with great courtesy & professionalism. Thank you! | |
| 4/25/2019 | Excellent service and super fast. Very friendly and helpful. | |
| 4/24/2019 | These guys are always very helpful!! | |
| 4/24/2019 | Neil was quick to call me, which was very appreciated. He tried several options for me and was able to find a solution. As always, I enjoy working with Neil--he's great! | |
| 4/19/2019 | This was a great experience. My connectivity was lost late on a Friday afternoon and I could not leave the office without completing specific tasks. This turned out to be a very quick fix with great customer service - | |
| 4/19/2019 | I really appreciate you guys. You are very prompt and responsive! | |
| 4/18/2019 | Weston was such a great help! | |
| 4/18/2019 | Milan is always great to work with! | |
| 4/16/2019 | I've always had excellent service. Your team is very professional. Thanks again. | |
| 4/16/2019 | Keep up the great customer service. | |
| 4/11/2019 | My thanks to Scott, Thomas and Chad for coordinating efforts to get my printer connecting again. Of course, it quit on the day when I needed it most to complete some deadline work. They worked together and quickly to solve the problem. | |
| 4/10/2019 | Continue the great customer service! | |
| 6/26/2017 | Isaac is fast and helpful as always. | |
| 6/26/2017 | Thank you for the very quick resolution | |
| 6/23/2017 | Thank you very much for your prompt attention to this matter! | |
| 6/21/2017 | Fast, thorough, excellent diagnostics and repairs by Brendan and Chris. | |
| 6/8/2017 | Chris did a super job after I explained what I needed. I had to leave for meeting and I returned to previous set up as I had requested. | |
| 5/25/2017 | Your customer service is impeccable! | |
| 5/24/2017 | Chris was a great help! Thank you. | |
| 5/19/2017 | Chad stayed on the task until he was able to fix the issue. He did everything he could and was success. I appreciated his persistence and kindness. Thanks | |
| 5/15/2017 | AWESOME!!!! Lightning speed and professionalism! | |
| 5/15/2017 | I'm very appreciative to James for working on a resolution over the weekend so we could come back to work on Monday with a fully functioning program. | |
| 5/12/2017 | Both Chris & James were excellent. Very patient. | |
| 5/10/2017 | Chris was great and communicated what the next step would be. | |
| 5/9/2017 | J. C. went above and beyond to resolve my issue last night. He followed thru and got it resolved for me even tho it took time after hours. Thank you! | |
| 5/9/2017 | Gareth is one of the best!!! | |
| 5/8/2017 | Chad stayed on the task until he was able to fix the issue. He did everything he could and was success. I appreciated his persistence and kindness. Thanks | |
| 5/4/2017 | Thank you, James - as always, it is a pleasure working with you! | |
| 5/3/2017 | Matt is ALWAYS exceptional! | |
| 5/3/2017 | SAVED.MY.LIFE. Thank you, Chris! | |
| 5/1/2017 | Matt did a great job. | |
| 4/28/2017 | Chad's the best! | |
| 4/26/2017 | Chad rocks! Quick, efficient and pleasant! Thank you! | |
| 4/19/2017 | Thank you Chad for breaking away from your lunch to handle this almost three hour call! | |
| 4/19/2017 | This positive review of JC is long overdue. He's been a tremendous help to us on many tickets, including this one. JC goes the extra mile, asking great questions, explaining important next steps, and providing insight on approaches he feels would be worthy of trying. He clearly takes ownership of the issue from start to finish, and along the way is always gracious, professional and thorough. Lastly, once the issue's been resolved on your end, he always follows through with us to ensure we are seeing good results. | |
| 4/18/2017 | James is always extremely helpful. He handles a lot of issues while paying attention to what is most important and is always cognizant of working around everyone's work flow. He comes up with clever solutions to problems and he is very good at following up. | |
| 4/18/2017 | Found JC to be very patient and efficient! | |
| 4/17/2017 | Matt Weeks is fantastic!! | |
| 4/14/2017 | James and his associate were courteous, very knowledgeable, and extremely helpful. My new iPhone 6S is up and running and working perfectly. Many thanks to James Kirk and MIS!! | |
| 4/14/2017 | Was very happy with flexibility of MIS in working this out. Many thanks. | |
| 4/7/2017 | Thank you, Gareth! Quick evaluation and response, as always. | |
| 3/30/2017 | Don't see how service could have improved. I was a walk in, and James helped me right away, problem was solved in less than 15 minutes. Very pleased. | |
| 3/24/2017 | I am very satisfied with the care our system was provided. | |
| 3/23/2017 | Appreciated the option to wait until after work ours to resolve issue, since resolution would shut us down for at least an hour. | |
| 3/21/2017 | I am completely satisfied. Scott did a wonderful job. Very effective. | |
| 3/21/2017 | You guys are awesome! | |
| 3/20/2017 | Very quick to identify and resolve the issue! | |
| 3/17/2017 | James is super easy to work with and always very helpful. He did a great job fixing this problem quickly. | |
| 3/16/2017 | James was very helpful, thank you 🙂 | |
| 3/16/2017 | James is AWESOME and it's always a pleasure! | |
| 3/16/2017 | Many thanks, Chad! Always a pleasure. 🙂 | |
| 3/8/2017 | Sitting in a meeting where I can't make or take a call. Was able to request help through the website. Logged into Screen Connect. JC came on right away and remotely got me logged in. Love the remote connect and quick response. Hero of the day -- JC!!! | |
| 3/7/2017 | I can't think of anyone at MIS who hasn't done a really great job for us, and also would note there are many prior tickets that regrettably I just haven't had the time to submit a great survey. But I do want to especially thank Chad Cartee today for his really terrific help these past 2 days on some really thorny issues that were critical for us, as they impacted orders coming into our system. Getting Colinear involved and coordinating 3-way calls (me just as a listener, pretty much), made a huge difference. Chad persistence to get it right is a talent not always easily found, and I just want to say how much I and we appreciate what he did for us on this ticket. | |
| 3/7/2017 | Gareth, whom I called in the first place, took the lead and then called me back when all was completed. | |
| 3/6/2017 | Many thanks, Gareth! You quickly dealt with my concern with a pleasant attitude and my IT world is once again as it should be. 🙂 | |
| 2/27/2017 | Leave it to me to unwittingly create a non-issue...Thank you, James, as always for your cheerful, helpful attitude when assisting me! | |
| 2/9/2017 | Chad was awesome!!! Very friendly and very helpful. Thank you so much!!! | |
| 2/7/2017 | Appreciate you guys! | |
| 2/6/2017 | Chad did a good job investigating the problem, although we don't have a fix for my obscene number of emails indexing, he did help me with a work around for the time being. He was quick to respond and kept in touch while trying to resolve my issue. Thanks Chad! | |
| 2/3/2017 | Thank you, James! You're awesome, as always!! 🙂 | |
| 2/2/2017 | Many thanks, Gareth, and nice to meet you! All is well now and I'm able to get a little work done. 🙂 | |
| 1/31/2017 | Want to thank Chad for his quick resolution to this. | |
| 1/27/2017 | You all rock. Always able to answer my questions (if not immediately, then a follow up call happens promptly). Amicable, knowledgeable, and technically wise! Thank you James and team for putting up with my calls, no matter how random or absurd they seem! | |
| 1/26/2017 | Thanks for your patience and help with a very technology-challenged guy! | |
| 1/25/2017 | Handled quickly and efficiently. thank you! | |
| 1/18/2017 | Thanks for the help. Compared to our previous providers you guys are Saints. | |
| 1/17/2017 | Top notch service - well done. Thank you. | |
| 1/17/2017 | Everyone at MIS was amazing and super helpful, especially considering how we majorly confused the issue! | |
| 1/13/2017 | Keep doing what you are doing - excellent work. Thank you. | |
| 1/12/2017 | Thank you! Great job! | |
| 1/11/2017 | Y'all do a great job in regards to my issues! | |
| 12/16/2016 | Thank you, James for fixing my .ost. It has stopped misbehaving and life is good again. Always a pleasure! 🙂 | |
| 12/13/2016 | Thank you, Chad! You not only solved my problem, but also left a professional and delightful message in your follow up. 🙂 | |
| 12/12/2016 | Once again, Chad to the rescue! | |
| 12/9/2016 | Chad is awesome | |
| 12/8/2016 | Keep up the outstanding work! | |
| 12/8/2016 | James was awesome! | |
| 12/7/2016 | I was able to log on to my cloud server without incident from my office. I thank Chad for logging on to make sure all is well. | |
| 12/5/2016 | Appreciate the excellent service we are receiving from MIS Solutions. Taylor Morgan was great with his follow-through in every instance. | |
| 12/1/2016 | Matt went way above and beyond to help me tonight. He solved my problem and took the extra step to setup icons on my desktop and he wasn't even on call. I am super impressed, thank you for great service. | |
| 11/22/2016 | Matt fixed our issue and did it quickly. Great work! | |
| 11/22/2016 | None. Service is beyond perfect. Thank you for making every call of mine quick and easy! | |
| 11/21/2016 | Chad,once again, fixed my problem without making me feel like an idiot! | |
| 11/15/2016 | Chad was very helpful as always | |
| 11/2/2016 | Mr. Kirk did an outstanding job and had me back up and running without delay. Also handled a curveball I threw his way and made my organization task much easier | |
| 11/2/2016 | Thank you, James! You da bomb! 😉 | |
| 11/2/2016 | Chad provided great assistance on this matter and clearly walked me through every stage of the process. He also followed up multiple times when I was unable to respond and I appreciate his diligence. | |
| 10/28/2016 | You all rock. Every time I call in my issue is resolved, the technician works with me and answers all questions in a laymanner I can understand. Fantastic! I wish I had more issues so I could call in more! | |
| 10/19/2016 | Thank you Chad and James for your always cheerful approach to addressing my "odd" IT issues. 🙂 | |
| 10/17/2016 | Matt quickly diagnosed the issue and provided a prompt solution. | |
| 10/17/2016 | Thank you MIS for helping us with this issue. Chad stayed on top of the issue all morning. We could not be more pleased with the level of service MIS / Chad provided | |
| 10/14/2016 | MIS is staffed with best IT group I have ever had the pleasure of calling. They have the collective patience of all the saints. | |
| 10/11/2016 | Great job from James, very prompt response! He is also very courteous. | |
| 10/7/2016 | James rocks! | |
| 10/3/2016 | Chad's the man! Made that a quick and easy fix! | |
| 9/20/2016 | Thank you, James. Once again, you saved the day going above and beyond! 🙂 | |
| 9/19/2016 | Very quick response | |
| 9/16/2016 | James and Matt are great. What else can I say? | |
| 9/14/2016 | Ms. Kirk is very friendly and a true benefit to his craft. | |
| 9/12/2016 | Chad was awesome, thanks | |
| 9/7/2016 | very satisfied with the service on this ticket! James answered my call very quickly despite the late hour and was able to provide excellent recommendations and a quick solution. Thank you! | |
| 8/25/2016 | keep up the good work! | |
| 8/22/2016 | Always great service even when I call in with a silly question! | |
| 8/15/2016 | Outstanding support! Thank you so much for your efforts. You saved us from a 24 hour phone outage. | |
| 8/12/2016 | Chad is a rock star in my book! We've been having this issue for months, and it had really disrupted productivity and morale. It took 3 attempts with LiveChat support to get all pieces of the puzzle out of them to finally make it work. Chad was methodical and persevered until we were 100% convinced it was working. Thank you! | |
| 8/12/2016 | James Kirk seemed to understand clearly what my issue was. | |
| 8/9/2016 | It seems that every time something is done something else has to be finished. The original issue was that our Sugar program would not open in conjunction with Outlook. It took a week to get that fixed. Once that was fixed every time I signed on to Outlook I had to go through a series of questions and then resign in with password etc. I would have thought that this would have all been finished at the time of the Sugar issue. | |
| 8/3/2016 | Everyone that I dealt with at MIS was great getting me back to work with my new vehicle Toughbook. Exceptional job and very timely. Thanks to all! | |
| 7/29/2016 | Thank you, James, for patiently dealing with and solving my "bizarre" problems! | |
| 7/29/2016 | Issue not resolved due to it being an Amadeus issue. MIS completed request | |
| 7/29/2016 | Thank you, Taylor for helping me with my ever changing IP address. I know, I know, the cloud... | |
| 7/27/2016 | Thank you, James - above and beyond, as always!! | |
| 7/27/2016 | Matt has always done a fantastic job with our firm. Thanks. | |
| 7/26/2016 | James is always quick on getting our problems resolved and is a real pleasure to work with! | |
| 7/26/2016 | Chad is awesome....and everyone I work with at MIS provides top-level, professional and friendly service. Thank you! | |
| 7/21/2016 | My Thursday ended on a good note because I can finally print to the printer that has been evading me. Thank you, Taylor! 🙂 | |
| 7/18/2016 | I always seem to have unusual problems and James always cheerfully solves them. Thank you, James! | |
| 7/12/2016 | Fantastic service! Answered the phone right away and had me online in a minute! Thank you! | |
| 7/7/2016 | Taylor was a big help! | |
| 7/6/2016 | Although I'm somewhat conflicted about having a working phone, it's nice to finally have a completely functioning work space. Thanks, James! | |
| 7/5/2016 | Thank you, Chad - you made my life better today! | |
| 7/5/2016 | Only had a couple of issues. Original monitor was broken in shipment, and the original tablet didn't orient properly (went portrait when landscape was required, and vice versa.) Both issues quickly resolved. | |
| 6/28/2016 | I appreciate the collaborative effort and conscientious approach to cost savings. | |
| 6/21/2016 | Keep up the good work! | |
| 6/21/2016 | I love you guys! All good! | |
| 6/21/2016 | James is always AWESOME!!! | |
| 6/17/2016 | Love Brendan - he explains things well and simply. | |
| 6/15/2016 | I don't see how that could have gone any better! | |
| 6/15/2016 | Always a pleasure to work with Taylor | |
| 6/15/2016 | Whatever an RDP and/or dhcp reservation is, I am confident James is competently managing my IT needs. | |
| 6/14/2016 | That man saved me from committing hari-kari today. | |
| 6/9/2016 | I love James Kirk; he ALWAYS gets the job done! He takes pride in his work and makes us here at Medikmark feel comfortable knowing that our troubles are in his hands. The best IT guy there hands down! | |
| 6/6/2016 | You guys do a great job! | |
| 6/3/2016 | Matt is terrific, but we could have saved time and money by installing the cloud remotely rather than couriering it. | |
| 6/2/2016 | James has always been very helpful. Love dealing with James. | |
| 6/2/2016 | I can't think of a thing I would try to improve or change. It was very quick and my computer is running smooth now. I was very pleased with the whole process. | |
| 6/1/2016 | I am always delighted to work with James Kirk! | |
| 5/31/2016 | Thank you Chad! | |
| 5/25/2016 | Chad did a great and very thorough job in checking through every possibility with my computer's issue and quickly resolved the problem in a short period of time. | |
| 5/24/2016 | Matt handled my matter in his usual spectacular fashion. | |
| 5/20/2016 | Not sure if this will fix the FTP issue or not. Let's hope. | |
| 5/19/2016 | James is my favorite person to work with at MIS. Once again, he's gone above and beyond to help me. Many, many thanks to him. | |
| 5/18/2016 | James Kirk is really great to work with! | |
| 5/17/2016 | Great follow up as usual.... | |
| 5/17/2016 | Got Windows 10 downloaded AND got my printer back online! | |
| 5/12/2016 | Taylor was extremely courteous and helpful. | |
| 5/10/2016 | Chad was so helpful and really resolved my issue quickly. I am returning to a previous position with Southeast Linen and they are a small company. Having your tech support is like working for a big company. | |
| 5/10/2016 | Taylor and James had a good attitude and were very friendly and helpful 🙂 | |
| 5/9/2016 | No suggestions, EVERYONE has been great! | |
| 5/5/2016 | Awesome team....Thanks! | |
| 5/2/2016 | Thank you Matt | |
| 5/2/2016 | Chad is awesome. diligent and friendly | |
| 4/25/2016 | I am very satisfied with your service today. | |
| 4/22/2016 | Resolved the issues we were having. Taylor did an excellent job onsite addressing the multiple tasks and handling questions. | |
| 4/22/2016 | Service was very quick and I was able to get my issue resolved immediately, thank you! | |
| 4/21/2016 | James was wonderfully patient and helpful with all of my numerous requests. I really appreciate the way he took his time in walking me through all of his efforts. | |
| 4/15/2016 | Chad is awesome! | |
| 4/12/2016 | This is the third time in the last couple weeks that you have saved us. Your response time is fantastic! Thank you. | |
| 4/8/2016 | Great help! Thank you! | |
| 4/5/2016 | Thanks for the very quick response and help! Chad rocks! | |
| 4/5/2016 | It is difficult to improve perfection! | |
| 3/31/2016 | I am totally delighted with the service. | |
| 3/24/2016 | Chad did a great job handling this transfer. Brian's computer was remote and even though there were problems with the connection dropping, Chad worked diligently to get everything transferred. He kept Brian and me updated on the progress. Thanks for a job well done! | |
| 3/22/2016 | James Kirk is always great to work with | |
| 3/21/2016 | Really appreciate Matt taking the time to explain the problem I was having and how to avoid it in the future. | |
| 3/18/2016 | Thank you for not making us feel like idiots! | |
| 3/10/2016 | Chad is the BEST! | |
| 3/9/2016 | Chad rocks! | |
| 3/3/2016 | I did not request this service ticket and therefore do not know how/if it was resolved. Please do not send me survey requests when I am not the person that requested the service.....IF you fixed the problem then I assure you we are satisfied. If you did not then we are frustrated...:) | |
| 3/2/2016 | Gold Stars for Jaxon who entered documentation on this issue in the Wiki! | |
| 2/26/2016 | THE GUY WAS VERY QUICK AND NICE. GOOD JOB! | |
| 2/22/2016 | Everyone was very helpful and now I receive company e-mail on my iPhone which was my objective. | |
| 2/3/2016 | No suggestions, just compliments. Chad Cartee is one awesome tech, and I've had the pleasure of working with him on multiple occasions. I appreciate the fact that he takes the time to answer all my ignorant questions without feeling like I'm being condescended. Great guy! | |
| 1/27/2016 | Outstanding! Work was scheduled and problem identified and remedied in timely manner without secondary issues. | |
| 1/25/2016 | Thanks for the help on this issue! You pointed me at what needed fixing! | |
| 1/19/2016 | James is awesomesauce! | |
| 1/18/2016 | James was very congenial and a pleasure to talk with. | |
| 1/14/2016 | Chad did a great job and is a true asset to MIS | |
| 1/6/2016 | Thank you Chad! I have appreciated your help with my computer issues. As I told you this morning, I always feel relief when you pick up my calls. Wishing you all the best in 2016! | |
| 1/4/2016 | I traded micies and this appeared to finally correct the problem. Thanks, Taylor! | |
| 1/4/2016 | you guys were quick and easy. 🙂 Thanks and Happy New Year!! | |
| 1/4/2016 | Please note that once I rang over to the answering service I was on hold for 10+ minutes before a person came to the phone. Everything else was ok | |
| 12/29/2015 | Thank you Chad! Happy New Year! |
