IT Leaders
Innovation starts here: Empowering internal IT leaders to drive change
Partnering with us grants you a secure environment fortified against cyber threats, while our expert team handles low-level tasks, freeing you to spearhead impactful projects. We keep you involved every step of the way, consulting with you and sharing valuable knowledge and growth opportunities, ensuring your success as a visionary leader at the forefront of technological advancement. Together, let's unleash the power of innovation and shape the future of your organization.
Do these IT issues sound familiar?
I don’t have the expertise to deal with certain things – guidance from an expert would be great.
Instead of helping us, our current MSP is providing inadequate support – we’re overspending and wasting our time.
I wish I was able to work on projects that add value to our business instead of being distracted by mundane IT issues every day.
We do things differently, and our reputation speaks for itself. As a reliable IT support partner with a proven track record, we consistently deliver top-notch support to ensure your technology needs are met effectively and within budget. Our cost-effective solutions streamline operations, optimize resource allocation, and eliminate unnecessary spending. Say goodbye to lackluster IT support and embrace a partnership where your goals and needs are valued.
Our comprehensive IT support solution relieves the strain on internal IT leaders who are stretched thin. Partnering with us means gaining a dedicated team of experts who handle day-to-day operations, low-level tasks, and routine maintenance. With this support, you can confidently delegate tasks, freeing up your time to focus on strategic initiatives and high-priority projects. Regain control over your workload and make a significant impact with our reliable IT support.
A message from Jennifer
Our services
Empower your team with solutions that maximize productivity and peace of mind.
Curious about what sets us apart? See why our clients love us:
Whitehead Electric Co.
Alabama State Bar
Carver & Associates
Start with a 15-minute discovery call
Connect with us for a quick, no-strings-attached, 15-minute call to discuss your goals and aspirations.
Together, we’ll determine if we’re the ideal match, and even if we’re not the perfect fit, rest assured you’ll gain valuable insights into your IT needs.
Start your MIS Solutions journey today!
The ironclad MIS Solutions promise
We’re confident that our service will change the way you view IT service providers.
How confident are we? Within 90 days, if you’re not completely satisfied with our services, we’ll refund your money. It’s that simple.
Come and experience why so many Atlanta-area businesses have put their trust in MIS Solutions.
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Frequently asked questions
Will my company have a dedicated service technician?
We use a team approach to IT management. You will be assigned to a team that will take the time to get to know you and your users and also understand your unique line of business applications. Taking time to understand your organization is the foundation for our mission to deliver responsive, friendly service. By having a whole team assigned and keeping detailed network documentation (basically a blueprint of your computer network) and updates on every client’s account, any of our technicians can pick up where another one has left off.
What certifications and qualifications do your technicians have?
To stay ahead in the ever-changing field of security, our IT professionals commit to lifelong learning. Our team members hold advanced certifications including Computer Hacking Forensic Investigator, Certified Information Systems Security Professional, Certified Chief Information Security Officer, Certified Cloud Security Professional, and Certified in Governance of Enterprise IT.
Is your help desk outsourced?
No, it’s not. All our service technicians work exclusively for MIS Solutions. This ensures that when you contact our support team, you speak to someone who intimately knows your business. We only hire friendly, knowledgeable, courteous, and English-speaking team members to serve our clients.
What is your typical response time to service requests?
During regular business hours, calls to our main support line are answered live, usually within 30 seconds. If a request is urgent, we typically have a technician working on it within 30 minutes or sooner. Our goal is to minimize downtime and get you and your team back to work as soon as possible.
What size businesses do you service?
Our ideal clients are businesses with 20–200 computer users, headquartered in the metro Atlanta and Gwinnett County areas.
What happens if an employee’s laptop is lost or stolen?
We use disk encryption on both laptops and desktop computers to keep data on these devices, such as client data or email, safe.
What training do you provide for our staff when implementing new IT systems?
At MIS, we have adopted a “train the trainer” approach. We provide direct training and support to key decision makers and stakeholders so they can then train their staff on how to use any new technology.
How can you help with cybersecurity and data protection?
We start with a thorough evaluation of your IT infrastructure and IT systems to assess your current cybersecurity posture, identify vulnerabilities, and recommend security measures to protect your business from threats like cyberattacks and data breaches. We can also guide you in developing and implementing data backup and disaster recovery plans to ensure full data recovery and business continuity.
What cybersecurity services do you offer?
At MIS, we have a layered cybersecurity approach involving people, processes, and technology. Our technology stack includes firewall management, next-generation antivirus, advanced threat and intrusion detection, email security, risk assessments, mobile device management, multifactor authentication, immutable and offsite backups, and more. We also offer security awareness training for our clients’ employees and provide guidance on establishing proper processes and administrative controls to reduce the risk of human error.
What is the response time for MIS in the event of a detected cybersecurity breach in Atlanta?
With our 24/7 monitoring and advanced threat detection, our security operations center can instantly spot unusual behavior within a network. Our highly specialized incident response team jumps in the minute unusual activity is detected to stop cyber threats in their tracks.
How does MIS handle data privacy and ensure client information is protected?
MIS works within the NIST framework, a set of guidelines published by the U.S. National Institute of Standards and Technology. This approach to cybersecurity ensures that we implement robust cybersecurity measures such as data encryption, access controls, regular security audits, risk assessments, and others. Our commitment to NIST standards means we stay aligned with industry best practices and regulatory requirements.
Does MIS offer tailored cybersecurity solutions for different industries within Atlanta?
Yes! We are well-versed in many business-critical applications and systems used by various businesses that we serve. We are also experienced in helping our clients achieve compliance within their specific industries. Working with MIS means you will be working with a managed IT services provider who is already familiar with many of the applications you depend on to get things done.
In the event of a cyber breach, how can we be assured that our network can be restored in a timely manner?
Generally, when a breach occurs, your cyber insurance provider will insist the network be preserved for forensic evidence. But as a business owner, you need to get your systems back up and running as soon as possible. At MIS, we have created a separate dedicated restore environment with separate storage, servers, and firewall. Nothing is shared, yet the restored environment is identical to the original environment. This allows businesses to get back to business while preserving the evidence of the affected production environment for forensic evaluation. Also, our backup solution is immutable, meaning an intermediary agent ensures your server is never directly linked to backup storage, providing added protection against ransomware attacks.
What is SOC 2 Type 2 Compliance?
SOC 2 Type 2 compliance is a rigorous auditing process performed by a third party that evaluates a company’s security controls over a period of six months to a year. It ensures that these controls are effectively designed and consistently operate to protect data and maintain privacy, integrity, and availability. Obtaining SOC 2 Type 2 certification is a process that must be completed annually.
How quickly can you restore systems and data in case of a disaster?
Our robust backup and disaster recovery solution allows us to restore systems within 24 hours, guaranteed, although we’re usually able to get our clients back up and running within minutes.
Is outsourced IT support suitable for small and midsize businesses?
Definitely! This is especially true for smaller organizations that might not have the financial resources, time, or knowledge to build an in-house IT department. Outsourcing IT takes the burden of IT management off your plate so you can focus on your core business.
Can outsourced IT support be customized to fit my business needs?
Absolutely. IT management is not one-size-fits-all. Therefore, you will want to find an IT partner who offers flexibility to meet your business’s specific needs.
When should I outsource IT services?
You should consider outsourcing your IT management if your business or industry must comply with strict regulatory requirements, you don’t have the capacity or time to manage IT internally, you want to transfer risks to a third party, you want to spend more time focusing on your core business instead of managing IT, your internal team occasionally needs access to a deeper pool of talent, such as a Chief Information Officer, or your internal IT staff is overwhelmed.
What should I look for when choosing a managed IT support provider?
Look for a managed service provider with a stellar reputation. Comb sites like Clutch and Cloudtango for top-rated IT providers, search for Google Reviews, and ask for references. You’ll also want to know what their experience is in working with other companies in your industry. Ask how long they’ve been in business and how many technical staff members they have.
What is the process of transitioning to managed IT support?
Once you’ve made the decision to outsource to a managed service provider (MSP), you will begin the onboarding process. Operationally mature MSPs will likely hand off to a dedicated Projects Team to guide you through the process. You will be assigned a project manager who will be your main point of contact. Your project manager will work with you to set expectations and provide a clear project plan with a documented timeline with milestones.
Can you ensure minimal downtime in the event of an IT system failure?
Costly downtime is a major concern for manufacturing firms, which is why we have established a robust backup and disaster recovery process that can get your systems up and running in as little as 15 minutes. And in the unlikely event that your company experiences an outage due to a cyber incident, you can rest assured that your backups are immutable and have not been altered or encrypted by hackers.
Do managed IT contracts require long-term commitments?
While many managed service providers lock clients into long-term contracts, typically 3 years, MIS offers 1-year renewal terms with the flexibility to terminate services at any time with 90 days’ written notice. During the 90-day period, we guarantee continued support as you transition to a new provider.
Our goal is to earn your business through reliable service, proactive support and strong results, not long-term contractual obligations.
How is managed IT services pricing typically structured?
Most managed service providers charge a predictable monthly fee. This may be based on the number of users, devices, or a combination of both. The goal is to give businesses consistent IT costs instead of unpredictable hourly bills.
What factors influence how much managed IT services cost?
Pricing is typically based on factors such as:
- Number of employees and devices
- Number of locations
- Complexity of your IT environment
- Security and compliance requirements
- Support hours and response time expectations
- Cloud services, backups, and cybersecurity tools included
Every business is different, so pricing reflects the level of support and protection required.
Is managed IT pricing per user or per device?
It depends on the provider and the environment. Per-user pricing works well for modern, cloud-based businesses where employees use multiple devices. Per-device pricing may make sense for more fixed environments. We help determine which model fits your business best.
What’s included in a managed IT services plan?
Our plans include proactive monitoring, help desk support, patching and updates, security management, backups, and strategic guidance. Some services, like advanced cybersecurity, compliance support, or cloud optimization, may be included in higher tiers or added as needed.
Why does MSP pricing vary so much between providers?
Managed IT services aren’t all created equal. Pricing differences often come down to experience, depth of expertise, security standards, and how proactive the provider truly is.
MIS Solutions has over 30 years of experience and a deep bench of highly qualified IT and cybersecurity professionals. That means your network and systems aren’t being managed by a single generalist or a reactive help desk. Instead, they’re being supported by a team with the expertise to proactively prevent issues, respond quickly, and keep your environment secure.
While this level of service may cost more than a typical MSP, it also means fewer outages, stronger security, better long-term planning, and greater confidence that your IT infrastructure is being expertly managed.
Are there setup or onboarding fees?
Yes. MIS Solutions includes an onboarding process designed to properly document and stabilize your IT environment from day one.
This initial setup allows our team to fully understand your systems, establish monitoring and backup standards, and ensure your users remain productive. Taking the time to do this upfront helps prevent issues later and allows us to deliver consistent, proactive support moving forward.
All onboarding costs are shared upfront with clear, detailed pricing, so you know exactly what’s included and what to expect. Unlike heavily bundled offerings that can make it difficult to understand what you’re paying for, our quotes are transparent and easy to follow with no surprises or no hidden fees.
Is managed IT more cost-effective than hiring in-house IT staff?
For many small and mid-sized businesses, yes. Managed IT services often provide access to a full team of specialists—covering support, security, and strategy—for less than the cost of hiring and maintaining a single full-time IT employee.
That said, some companies prefer a co-managed IT approach. This works well when a business has an in-house IT person overseeing day-to-day technology but needs additional expertise, tools, or coverage. In a co-managed model, MIS Solutions supplements your internal team with specialized skills, advanced security, and scalable support, without the cost of building a larger internal IT department.
Can my pricing change if my business grows or shrinks?
Yes. MSP pricing is designed to scale with your business. As you add or remove users, locations, or services, pricing adjusts accordingly—so you’re not paying for resources you don’t need.
What’s the difference between low-cost IT support and managed IT services?
Low-cost IT support (often called break-fix) is typically reactive, meaning problems are fixed after they occur. Managed IT services are proactive, focusing on prevention, security, uptime, and long-term planning to reduce downtime and risk.
How do I know if I’m paying the right amount for managed IT services?
The right price delivers measurable value: reduced downtime, improved security, predictable costs, and peace of mind. If your IT feels stable, secure, and well-supported, your investment is likely working. On the other hand, if you find yourself constantly experiencing the same nagging issues, having trouble getting swift responses from your IT company, or feel like you’re guiding them instead of the other way around, there could be better options to explore.
How do I get an accurate price for my business?
Because every IT environment is different, the most accurate pricing comes from a thorough assessment of your systems, users, and business goals. This ensures your quote reflects your actual needs rather than a one-size-fits-all package.
While many MSPs are happy to share a general price range, fewer take the time to build a tailored pricing structure specific to your business. MIS Solutions provides a clear, detailed quote outlining your monthly costs so you and your finance team can plan with confidence instead of reacting to unpredictable IT expenses.