24/7 Help Desk Support Atlanta

One-call, local support: Speedy service with a smile

Experience streamlined technical support, lightning-fast response times, and reduced downtime with our expert team. No more waiting in long phone queues; our 24/7 help desk is here for you! Within just 30 seconds, our friendly IT professionals will answer your call, ready to tackle your tech issues head-on. With our support services, you'll enjoy increased productivity and get back on track in no time. Say hello to hassle-free assistance that keeps your business running smoothly!

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We’re fast

Say goodbye to waiting around for the computer guy to address your issues. With our help desk services, your call will be answered live within 30 seconds by our friendly service coordinators, no matter the hour. We know technical hiccups don't keep regular hours, so we've got you covered round-the-clock. Not only do we have a local Atlanta-based team, but we've also expanded our family across the pond with highly qualified, English-speaking technicians based in South Africa and Zimbabwe. This extended team allows us to offer even greater support coverage for our clients, ensuring you get the help you need when you need it. Our extraordinarily talented service coordinators are your advocates, working tirelessly to promptly get your systems up and running, saving you precious time and minimizing downtime caused by pesky tech glitches.

We know you

When it comes to help desk support, we don't outsource to a third-party call center. Why does this matter? Because our dedicated team is trained in-house and genuinely takes the time to get to know you and your organization. When you reach out to our support number, you'll be greeted by a friendly voice who is already familiar with your needs. Our meticulous documentation process ensures that our team is well-acquainted with your business and what you need to accomplish. So, they can jump right in and start resolving your issue immediately.

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We’re friendly

We get it — not everyone is a tech whiz, and that's totally fine! When you've got an IT problem, the last thing you want is to deal with a grouch on the other side of the line. That's why our friendly help desk team makes all the difference! Our team is here to assist you with a smile, and we promise no confusing geek-speak from us. We take pride in breaking things down into simple terms, making technology easy to grasp and less overwhelming. Our clients mean the world to us, which is why our tenacious crew won't rest until your issues are fully resolved. We're dedicated to providing exceptional support and will be by your side every step of the way. To stay updated with the latest tech know-how, our team participates in ongoing training and seeks industry certifications, creating a winning combination of friendliness and expertise.

How you will benefit:

Lightning-fast response times

Increased employee productivity

Expert team at your service 24/7

Friendly, knowledgeable, English-speaking technicians

Easy-to-understand support

Minimized downtime

See what our clients love about our Help Desk Services:

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MIS's Greenlight Cloud Solution Let's Us Focus on Insurance Instead of IT

I would highly recommend MIS. They make us feel like we’re the most important client and person at the moment. I know they do that for all their clients.

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Yunetta Hamby
Office Manager

Burnette Insurance

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There is always someone available via phone to listen and handle our computer and server issues – never an automated attendant – during regular work hours. When we call MIS Solutions, we are immediately assisted with the issue until it is resolved. I would estimate that 98 percent of our issues are resolved within the same day. In comparison to our prior IT service provider, sometimes we would report a problem, then receive a call back only to be told it might take a day or so to resolve the problem.
Brenda Cash
Controller

Crystal Marble

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As a small company trying to win a share of the U.S. market, I need my people and myself to focus on growing the business instead of worrying about IT. Everybody at MIS is very helpful and always willing to find a solution to any issue that comes up. When we call the help desk, we get a response right away. That is so important for small businesses like us. With MIS taking care of everything, I can concentrate on growing the business.
Gary Chang
President

JTC Tools

Who are you?

MIS Solutions

Friendly Help Desk Services in Atlanta

4485 Tench Rd Suite 440 Suwanee, GA 30024
Request a quote: 678-745-5109

Start with a 15-minute discovery call

In just a matter of minutes, you can discover the power of our fast and expert tech support. Take advantage of a quick and hassle-free discovery call, completely obligation-free. Our friendly team of IT experts is ready to assist you in resolving any tech issues you may be facing effortlessly. With our expertise, your systems will run smoothly, minimizing any downtime. Book your call today!

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The ironclad MIS Solutions promise

We’re confident that our service will change the way you view IT service providers.

How confident are we? Within 90 days, if you’re not completely satisfied with our services, we’ll refund your money. It’s that simple.

Come and experience why so many Atlanta-area businesses have put their trust in MIS Solutions.

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Related resources

Frequently asked questions

In simplest terms, cloud computing refers to having a set of redundant servers hosted in a data center rather than on servers housed onsite. Users can access computing resources and services anywhere there is an internet connection, paying only for the resources they use. Cloud computing eliminates the need for on-premises servers, offering substantial cost savings to small and mid-sized businesses. Furthermore, to ensure security, we provide our proprietary Private Greenlight Cloud solution for our customers.

Compared to onsite network servers, cloud services from MIS Solutions can offer considerable cost savings in addition to all the other benefits afforded by getting your organization in the cloud. There are no expensive servers to purchase, house, and maintain.

Absolutely! In fact, this is one of the major benefits of cloud computing and a hallmark of MIS Solutions’ Greenlight Cloud Service. Your employees can securely access all your data from home, the airport, the coffee shop — anywhere there is an internet connection.

We handle the burden of backing up your system every night, so you can concentrate on running your business. Not only do we perform redundant backups, but we also conduct regular test restores from backups to ensure your data can be recovered in the event of an emergency.

In simplest terms, cloud computing refers to having a set of redundant servers hosted in a data center rather than on servers housed onsite. Users can access computing resources and services anywhere there is an internet connection, paying only for the resources they use. Cloud computing eliminates the need for on-premises servers, offering substantial cost savings to small and mid-sized businesses. Furthermore, to ensure security, we provide our proprietary Private Greenlight Cloud solution for our customers.

The MIS Greenlight cloud is protected using the latest confidentiality, integrity and availability safeguards that meet or exceed most compliance frameworks to include HIPAA, PCI, NIST 800-53 and the NIST Cybersecurity Framework.

In many cases, cloud computing is a more secure way of accessing and storing data. Just because your server is onsite doesn’t make it more secure; in fact, most small to medium businesses can’t justify the cost of securing their network the way a cloud provider can in a PCI, HIPAA-certified data center. And most security breaches occur due to human error – one of your employees downloads a file that contains a virus, they don’t use secure passwords or they simply email confidential information out to people who shouldn’t see it. Other security breaches occur in onsite networks because the company didn’t properly maintain their own in-house network with security updates, software patches and up-to-date antivirus software. That’s a far more common way networks are compromised versus a cloud provider getting hacked.

While this is a valid concern, we overcome it in the following way for our clients in the cloud. First, we recommend that you have both a primary and backup internet connection. Most clients have a cable connection or fiber connection and then a backup connection such as DSL, T1 or fiber from another carrier. As a second backup plan, companies can use their cell phone hotspot or mobile hotspot to connect to the internet.

No – your data is not co-mingled with other companies’ data. For each client, we set up a private virtual server or set of servers. Think of the servers as your own private cloud in a data center where only your team accesses these servers and the data contained.

A public cloud is an infrastructure that is shared among multiple organizations or users, whereas a private cloud solution is exclusively dedicated to a single organization. Private cloud solutions can be customized to meet the specific needs of a business. Due to its enhanced security and privacy measures, it is particularly suitable for industries with strict compliance and data privacy regulations.

Several factors need to be considered to determine if a cloud solution is suitable for your business. You’ll want to consider factors such as the age of your current infrastructure, scalability requirements, data storage needs, collaboration requirements, need for remote accessibility, security and privacy concerns, as well as budget constraints.