In 2017, Hurricane Maria unleashed a fury of destruction in Puerto Rico that had never been seen in the island’s recorded history. Almost 3,000 people died in the storm and its aftermath, making it the deadliest Atlantic hurricane since Mitch in 1998.
“I was in Atlanta but it was still a traumatic experience both on a professional and personal level,” said Janyra Perez.
With technology playing such an important role in the success and growth of businesses today, it seems logical that having a full-time dedicated IT employee would make sense. But that is not always the case. One of the major pitfalls of having a lone IT guy or gal on staff is that there’s usually no one to serve as a backup if that person is unavailable.
How One MIS Client Learned That the Grass is Not Always Greener
Back in 2014 one of MIS’s favorite clients gave us the pink slip. We were pretty surprised given that we had been providing pretty darn good IT support to them for about 10 years. So what happened was…the client’s on-premises hardware was showing its age and beginning to behave badly.
When faced with particularly stubborn technology issues, some IT companies might be tempted to apply workaround solutions and call it a day. The problem is still there, but at least the end users can somewhat do their jobs. Workarounds are usually not ideal resolutions, which is why MIS focuses on finding the root cause of persistent problems.
When Patrick Toohey joined his family’s business full-time in 2009, the company was already outsourcing its IT support to our managing partner Doug Johnson. At the time, Doug was still a one-man operation and he had been hired to manage Myers-Stevens & Toohey’s aging IT network.
It had been two hours and still no solution was in sight. With every tick of the clock, thousands of dollars were flying out the door. No access to critical business systems left employees twiddling their thumbs, checking their personal social media accounts on their phones and doing anything else to occupy time while waiting on the IT vendor to restore systems.
Every day people come in and out of our lives – at the store, at school, at work, at church. Some are just passing through while others make a more permanent connection. Sometimes the seemingly small interactions we make during the course of a normal day will hold a piece of our life’s puzzle.
How Borrmann Metal Company Underwent a Complete Network Rebuild Without Disruption
Most people have a certain pain threshold they’re willing to tolerate during those infrequent occasions when their technology misbehaves – it is technology, after all, and technology is not perfect.
Photo courtesy of Gwinnett Magazine
By far the greatest joy Maureen Kornowa gets from directing the Home of Hope at Gwinnett Children’s Shelter is the children. “The little faces of those precious children…” she said, sounding more like a proud mother than a busy director.
Perhaps you’ve heard the phrase “People don’t want to buy a quarter-inch drill. They want a quarter-inch hole.” Think about that for a moment. Theodore Levitt, an American economist and professor at Harvard Business School made this profound statement back in 1960 and it still rings just as true today as it did back then.
