We recently posted an article about how choosing an IT support provider in Atlanta is a lot like dating. You can read that post HERE, but to summarize, you’ll want to take some time to get to know them before signing on the dotted line. How long have they been around? Who makes up their leadership team? Does their culture mesh with yours? Is the help desk local or will you have to deal with someone who speaks broken English? What is their standard procedure for dealing with issues? How soon can you expect a response when reporting a problem? Is there a money-back guarantee? What kind of service can you expect?
In turn, have they taken the time to listen to your IT wants and needs? Do you feel they truly understand your company’s culture, vision and the direction in which you want to go? Do they have a plan to help you get there? Are they equipped to guide you in making technology decisions or are they simply going to maintain your network? Only after all the boxes have been checked during this courtship phase should you consider taking this relationship to the next level and make a commitment.