Get to Know Roy Troxell, Service Coordinator

Get to Know Roy Troxell, Service Coordinator

If you’ve ever called our office for support, chances are you’ve spoken with Roy. Roy is one of our super-duper service coordinators. He’s like an air traffic controller – when clients need support, he assesses the issues then coordinates the orderly and expeditious flow of tickets to our friendly support engineers. His ultimate job is to make sure our clients quickly get the help they need when they experience technical issues.

Where were you born/where did you grow up/when did you move to ATL?

I was born in Montgomery, Ala.  We moved to Clarkston, Ga., when I was 4 and then to Tucker, Ga., when I was 7.  My dad still lives in the Tucker house.

Tell us about your family.

I am the third of four children.  My father is 88 and getting around. My mother passed away.  I have a great (just turned) 17-year-old son, Roy, in scouts and a 4-year-old Bagel (Bassett/Beagle mix) named Buddy

Roy and Buddy

What advice would you give to your 16-year-old self?

Ask Leann out!

Favorite book?

The Dune series

What song have you completely memorized?

Edgar Winter Group’s “Frankenstein”

What’s the craziest/funniest/most outrageous thing you’ve ever witnessed/done?

Accidentally derailed a boxcar.

Do you have any hobbies?

I like photography

Name something on your bucket list.

I want to see the Northern Lights

Where are some of the places you’ve traveled to? And what was your favorite?

Mexico City is my favorite so far.  I have also been to Spain two times, El Salvador and Guatemala. I’ve traveled to more than a few states in past jobs.

Roy and Roy

What is something most people don’t know about you?

I used to clog.  When I was a teenager, my mom wanted to learn so I went with her and we joined a small group.  Didn’t perform but I did have the white patent leather shoes with taps.

What is one thing you avoid like the plague?

The Coronavirus.  Well, I mean, you know…

Favorite quote?

(2 actually):

  1. “Poet, you see bones up ahead where there are none.  By the time we get there so do they.” - Hali Ekel
  2. “Hold tight and pretend it’s a plan.” – Doctor Who

Favorite sports team?

Alabama Crimson Tide

What did you do before joining MIS?

I managed graphics production for dye-sub fabric graphics (sportswear) and prior to that handled tradeshow project management.

What do you like best about working at MIS?

The people I work with and around.

What do you like to do for fun outside of work?

I am an adult leader with the Boy Scouts of America – Assistant Scout Master and Outdoor Activities Chair.  That means I get to plan AND enjoy the campouts for our troop.  We have crawled through and slept in caves, taken a two-week-long 60-mile hike in the lower Rockies, a one-week hike in the Great Smokey Mountains, a week-long trip in the Florida Keys on a sailboat, along with other various weekend campouts, hikes and activities.  As much fun as all of that is the best part is watching after and helping scouts learn valuable life skills.

Boy Scout troop