Why MIS?

Mission Impossible Services (MIS)

Every super hero has a strategy. Here at Mission Impossible Services (MIS) we have lots of effective strategies to keep computers and networks running and offer them all at a FIXED price. Here are 18 ways that we are BETTER than the rest.

1. Satisfaction Guaranteed: We are so confident that your business will love the MIS Greenlight Solution, we are willing to let you use a customized Greenlight plan for 90 days risk free. If you are not satisfied with the service within 90 days of service starting, we will refund 100% of your monthly service payments.
2. Critical Response Time Guaranteed: We respond to critical issues within 30 minutes or less – although it’s usually even faster. We guarantee that if you call in a critical support issue during regular business hours, we will have a technical team member start working your issue within 30 minutes or less or we will pay you $50.
3. Faster Problem Resolution: When you call most providers, rarely do you get a live person on the other end and when you do, most likely they are just a gatekeeper. Not at MIS – technical support calls go directly to our technical helpdesk so that you can get the attention you need right away from someone that is trained to handle support questions and issues. At MIS, all calls are answered by a live person within 5 minutes or less. When you need to call us back and you know your ticket number, you can get automatically transferred to the engineer who was helping you – which saves you time and increases efficiencies since you don’t have to re-explain everything to someone who is not familiar with your case.
4. A Proven Track Record: Unlike others in our industry, we can prove and show you how we deliver Peace of Mind, Less Downtime, Faster Problem Resolution, Data Protection, Money Savings, Streamlined Communications, and Simplicity in IT management for you. Ask to see our case study portfolio which features over 15 Success Stories we’ve documented with our clients.
5. Data Protection: We are adamant about backing up your network and all critical data. We simply do not play games with a company’s most valuable asset – their data.
6. Backup & Recovery Delivered: Most providers talk about how they help backup your systems but rarely do they include “recovery” as part of the equation. We do – our service includes backing up data, daily verifications and working with you when you need restore services whether that’s a single file, an outlook mailbox or an entire server or facilities failure.
7. We talk plain English: No geek speak here!
8. We help solve your business problems: We provide business solutions to business problems. We don’t try to sell you the latest techno gizmo – instead – we listen to your business problem and offer several strategies to resolve the ROOT of the problem.
9. We answer calls live with good English skills: We answer all calls LIVE with a real person. Support calls go DIRECTLY to a service engineer that can help you.
10. Projects delivered on time and on budget: Sorry – we don’t do surprise service bills like many providers in our industry. We understand how important it is for CFO’s to keep the expenses like computer support on budget.
11. Great Communicators – Delivered: Our engineers are balanced with the interpersonal skills required to communicate at all business levels. They aren’t just geeks that can only talk about computers. We guarantee you’ll love working with our engineers.
12. Flat rates delivered: We offer flat rate and fixed fee service programs and projects. We don’t operate in a time and materials basis like many other providers where they are learning on your dime.
13. Long Term History of Customer Satisfaction: We are constantly improving our service offering to make our client’s experience the best possible. We listen and respond to your needs. The owners, Lliam and Jennifer Holmes, are actively involved with the clients of MIS Solutions.
14. Convenience & Peace of Mind Delivered: We work while you sleep. We monitor and RESPOND to network problems 24/7. Yes we do dispatch engineers if needed at 2am in the morning when your server has a critical problem that needs to be handled before all of your staff shows up for work.
15. Dedicated Resources To Your Account: You are more than just an account number with us. We have dedicated engineers and account managers for each account so you can rest assured that the engineers assigned to work on your issues are familiar with your network AND you come to know them personally.
16. Save Money: You will avoid expensive repairs and recovery costs. Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening.
17. Stability: MIS Solutions is privately owned and has been serving the Atlanta area since 1995. We have a team of engineers, support service professionals, project managers and leaders on staff to support our clients’ needs.
18. Committed to Quality: We don’t pursue every company that needs computer support. We choose only clients that share in our values of honesty, integrity, good communication, teamwork and simply doing the right thing. Serving a company’s IT and critical network needs is a HUGE responsibility that we take that very seriously. It takes teamwork and a solid commitment to good communication, excellence, and industry best practices to serve a company in an excellent manner. If we cannot succeed in an excellent manner because of value differences – we simply don’t pursue the opportunity.