Win $40 in Treats and Toys for Your Pet!

Is your mutt marvelous? Is your feline fabulous? Would you like to shower your best friend with more than $40 in treats and toys? Then enter our Pet of the Month contest for your chance to win a basket full of goodies! Winners will receive a free basket of treats and toys, be featured in the next MIS Technology Times newsletter, and receive recognition on the MIS Solutions blog.

To enter, provide a photograph of your pet and answers to the following questions:finn

What is your pet’s name?

What breed is your pet?

How old is your pet?

How long have you had your pet?

Do you bring your pet to work?

What is his/her favorite toy or activity?

What is an interesting fact about your pet?

What is the BEST thing about your pet?

Do you have a funny or interesting story about your pet?

Email your answers and a picture of your furry friend to Carol at


What’s New: Team MIS Sponsored Eagle Ranch, The Mercy Home, For Christmas

MIS Solutions was founded on the call to serve, built by developing long term relationships with clients and grown by an intense desire to deliver great value at every interaction. We are also passionate about serving kids so for Christmas, our team collectively donated all the gifts on the Christmas wish list for the Mercy Home at Eagle’s Ranch. Last month, we toured the campus, had fun together and visited with the Mercy home’s house parent’s Tom and Lisa to learn more about the ministry of Eagle’s Ranch and the girls that live at Mercy home.Eagle Ranch visit

It was an inspiring and peaceful experience. We enjoyed some laughs and giggles learning more about each other over the bond of servanthood. The mission of Eagle’s Ranch is: To make like better for children and their families, positively impacting communities for the glory of God. With your our team’s help, we were able to fulfill both Eagle Ranch’s Mission and MIS Solutions corporate purpose which is: To glorify God by always adding value to the people, organizations and communities we serve. Thank you for being friends of MIS and may God bless you always.

The 5 Biggest Mistakes All Leaders Make

Although everyone agrees that hiring is tough, most managers struggle with an even more prevalent leadership mistake. It’s an affliction as prevalent as the common cold, and one of the least recognized in the workplace today.geoff smart

Over the last 20 years at ghSMART, we have been able to empirically observe where executives excel and where they get in their own way. We have conducted five-hour interviews with more than 15,000 leaders across every major industry, producing more than 9 million data points.

So, what is the No. 1 most common mistake that holds leaders back?

The complete inability to remove underperformers.

And why do we all struggle with this? Here are the top five reasons that we see:

  1. You are an eternal optimist. You somehow believe that you will fix poor Mark in Finance or Emma in Marketing. Or, even better, perhaps they will magically fix themselves.
  2. You don’t want to rock the boat. You believe in accepting the cards that you are dealt. You have been taught to make do. As kids learn at daycare today, “You get what you get and you don’t get upset.”
  3. You dislike conflict. Difficult conversations are difficult. So it is easier to suffer through it even if your whole team can now get less done.
  4. You will look bad. You may have hired or promoted them into the role. You don’t want to just pass the buck.
  5. You excel at procrastinating. Why do today what can safely be put off for another day? Besides, who knows? He or she might resign, and that would make it easier for everyone.

You may suffer from just one, or more likely a combination, of these reasons.

And yet our research found that executives who excelled at removing underperformers from their teams are more than twice as likely to have had a successful career than all other senior leaders.

Yes, that’s right: twice as likely. The best leaders we meet tell us that it makes all the difference.

Panos Anastassiadis is one who does it very well. He was the CEO of Cyveilance, which grew over 1500% in five years. His secret? “I have simply been constantly averaging up who is on the team.”

Yet how do you do that and still do right by the individual in question?

You can set them clear goals and craft the role to play to their strengths. But when it clearly isn’t working, it’s time to take action. Run a fair, objective talent management process, tell them that their performance isn’t where it needs to be and give them 30, 60 or 90 days to turn their situation around.

If that doesn’t work, it’s time to have that tough conversation that deep down you know you should have had six, 12 or maybe 24 months ago.

Once done, yet only then, can you hire that A player you really need.

Geoff Smart is Chairman & Founder of ghSMART. Geoff is co-author, with his colleague Randy Street, of the New York Times bestselling book Who: The A Method for Hiring and the author of the #1 Wall Street Journal bestseller Leadocracy: Hiring More Great Leaders (Like You) into Government. Geoff co-created the Topgrading brand of talent management. Geoff is the Founder of two 501c3 not-for-profit organizations. SMARTKids Leadership Program™ provides 10 years of leadership tutoring and The Leaders Initiative™ seeks to deploy society’s greatest leaders into government. Geoff earned a B.A. in Economics with Honors from Northwestern University, an M.A., and a Ph.D. in Psychology from Claremont Graduate University.


Voice Tips For Effective Speaking

When George H.W. Bush ran for president in 1988, he hired a voice coach to help him lower his voice an octave. Why? Because the candidate’s high-pitched voice had helped saddle him with the “wimp” image, even though Bush had proved his valor as a Navy combat pilot during World War II.

Dr Nido Qubein

Fairly or unfairly, we impute strength and confidence to the person who speaks with a low-pitched, well-modulated voice.

We convey feelings, moods and attitudes through a variety of voice qualities, which are sometimes called paralanguage. Among these qualities are volume, pace, intonation and juncture.

Volume and Pace should be used in a careful, controlled way. They can achieve powerful effects, especially when persuading from the public platform. You can let your voice rise to a crescendo, the pace and volume quickening until you reach a peak of excitement. Or you can drop to a dramatic whisper.

Volume should always be great enough that you can be heard by everyone in your audience.  When you’re addressing a group through a microphone, that generally presents no problem. When speaking without a microphone, keep checking the people farthest from you for signs that they’re straining to hear, or that their attention is straying.

Pace should be adapted to the message. Some simple but telling points can be made effectively in rapid-fire sequence. Others can be made by slowly drawing out the words, or by long pauses to let the points sink in.

Intonation refers to the voice pitch. We usually speak in a range of pitches, from low to high. The range between high and low intonations varies from individual to individual, and from one linguistic population to another. The English, for instance, generally have a greater range than do Americans.

Juncture refers to the way vowels and consonants are joined in the stream of speech. If you listen to someone speaking in a foreign language, it sounds like a continuous flow of syllables. That’s because you haven’t learned to recognize the signs that tell you where one word stops and   another begins.

Speakers of other languages have the same problem comprehending English. As I’ve spoken on different continents, I’ve formed a great admiration for the translators who render my speech into other languages. Once I was translated simultaneously into seven different languages. Either my juncture was good or my translators were superb. The audiences laughed at the appropriate points and applauded at the appropriate points.

Inattention to juncture can make your speech indistinct or hard to understand. If you tell a carpenter to build a greenhouse, make sure you don’t end up with a green house; the difference in appearance and cost can be substantial…

If you ask your secretary to get you the night rate and have it on your desk the next morning, be sure it doesn’t sound like “nitrate.” Otherwise, you may find a sack of fertilizer in your in-basket.

Discover 4 Life Lessons From The Incredible Hulk: Lou Ferrigno

Every once in a while, you meet an amazing person that truly inspires you.  That is exactly what happened at our quarterly Nashville marketing conference a few years ago.  The incredible Hulk, Lou Ferrigno, shared some of his life lessons with our team. 

Lou had a rocky start in life.  At the age of 4, he had a terrible ear infection that resulted in him losing 80% of his hearing.  Like all children, he was ill-equipped to handle the ensuing ridicule and rejection that comes with being deaf and unable to speak well.  His fear of the constant ridicule led to fear, anger, hate and suffering.  As a young man, he was told, repeatedly, you are deaf and you can’t do this or that because of it.Lou Ferrigno w Jennifer Lliam

He refused to accept the negativity the world dished out.  He saw a Mr. Universe magazine and it inspired him to want to build and grow his body into a muscle machine.  After training and winning Mr. Universe in 1973, he found at the winning interviews that nobody could understand him.  This setback encouraged him to strengthen his speaking skills.  He then went on to win Mr. Universe again in 1974 but this time – the world could understand him, which launched into his now famous acting career.  He spent many years performing as the Incredible Hulk.  His origin story was inspiring and encouraging.  Next, he shared 4 key life lessons that he learned, applied and embraced to become the legendary Lou Ferrigno.

Get your pens and paper ready……

  1. Embrace Your Fear. To get the most out of life, replace your fear hormones with confidence hormones. Do this by strengthening your body so that your body and mind can work in sync.  Confront your fear.  Write it down.  Take action so that you release the power it has over you.
  1. Believe. You must have passion and believe in yourself.  Forget competing with the world.  Believe in yourself and better your best.  This process will build your belief in yourself and fuel your passion.  Once you truly believe nothing is impossible, success will be yours.  By believing in yourself and building your confidence, you will see positive fingerprints in all of your relationships and that process will attract more positive energy to you.
  1. Delete the negative. If you have people around that are negative, get rid of them. Don’t let the world tell you what you cannot do.  Instead – tell the world what you will do.
  1. Maximize your personal power. The mind and body are connected, designed to work together in harmony. When the world told him he could not, Lou built his body and that process fed his mind, confidence and belief in himself.  He competed against himself, bettered his best, built himself into the amazing body builder and actor he became.  According to Lou, “If you don’t feel good, it affects your mind and decisions about all areas of your life. It’s critical to eat well, rest and take good care of your body so that your mind and body work in harmony and you maximize your personal power.”  This will fuel your confidence and that along with belief in yourself and truly believing nothing is impossible will help you reach success at whatever you commit to do.


Lou’s story was amazing, inspiring and encouraging.  Are you struggling with success in one or more areas of your life?  If so, I encourage you to take his advice.  Surround yourself with positive people, coaches or mentors.  That’s one reason we go to Nashville every quarter.  We have a family of amazing people that constantly encourage, inspire and challenge us to do our best.  To learn more on this process or Lou, check out his website at I’d also encourage you to read “Think & Grow Rich” by Napoleon Hill.  If you believe, you can achieve.  

Dedicated to your success,


FREE Secure Computer Recycling— MIS Goes Evergreen

recycleFor several years now, MIS has been securely recycling computer equipment for clients and friends.  In years past, we had 2 or 3 recycling drives each year.  Because you cannot be too safe today, we have extended this program and made it EVERGREEN, meaning that we are constantly offering FREE secure recycling to clients and friends of MIS. 

To participate, bring your items for recycling to the MIS office between 8:30-5pm daily.  If you have any questions about this program or how to drop off your equipment, call or email Kary at 678-730-5527 or

Consider This: Why, Why Not, Why Don’t We Try

Robert Stevenson bio graphic

Nobel Laureate and physicist Richard Feynman said that it was no coincidence that virtually all major discoveries in physics were made by those under the age of 25. When he was asked why he concluded, … “you don’t know what you don’t know.” I guess another way you could put it is, when you are unaware of something that supposedly can’t be done … you go at it with a blind determination to see if it CAN be done.

Any time I do a strategic planning session for a company, I always ask them to make sure they have some of their younger talents in the room. If you want fresh, new ideas, I think it is only appropriate to have fresh, new, young employees in the room sharing their ideas. You won’t hear statements from them like, “that’s the way we’ve always done it,” because they’ve never done it. What you will hear are challenging statements like, “Why,” … or … “Why not,” … or … “Why don’t we try …”.

I am not saying that the veterans in a company should be “put out to pasture” when it comes to coming up with ideas that will improve it. I think experience is an incredibly powerful resource. Intellectual capital is one of the most valuable assets of any company. What I am saying is don’t discount an idea from a young associate by saying … “What could they know … they are too young to know anything … they haven’t been here long enough to know how we do it at our company.”

In the mid 1800’s the head of the Patent Office in Washington recommended that the Patent Office be closed, because everything that could have been invented had already been invented. That same Patent Office rejected the patent applied for by the Wright Brothers for their flying machine … stating they believed machines that were heavier than air could not fly. Someone forgot to tell the Wright Brothers. They just kept asking themselves … “Why” … “Why not,” … “ Why don’t we try …”, and aren’t we glad they did.

Our young ones have grown up in a world of speed, multi-tasking, constantly changing technology where virtually anything is accessible through the Internet. I don’t care what they don’t know … I want to hear what they want to change, don’t like, think is stupid or is a waste of time. If you want to stay young … then stay curious and keep asking WHY, WHY NOT, WHY DON’T WE TRY.


Client of the Month: Robin Boozer

Robin BoozerRobin Boozer

Director of Operations at Hamilton Mill United Methodist Church in Dacula, GA

Being responsible for an organization’s system is tough. It’s even harder when it isn’t performing and your IT service provider has bigger fish to fry. How can you help your organization do what it needs to do daily and longer term, meet its goals? If you’re in a similar situation, consider Robin Boozer’s story.

The Problem

Her church’s IT infrastructure was piecemealed together over 15 years by volunteers bringing in any equipment thought to work. The church hired an IT professional who worked on the side, three or four days after an SOS. When the server crashed on December 22, they knew they needed a full-time IT company.

After interviewing several, they chose the least expensive option: a cloud-based vendor with good references, serving nonprofits.   However, not all the agent placed on the computers worked — they couldn’t go system-wide. After four months of other clients always having the greater emergency, it was evident that they weren’t even on the vendor’s radar. Robin told her board that they “were done with trying the cheap option”.

The Solution

Taking time to listen to the church’s problems, plus a detailed report listing suggestions and what would be done, won MIS the contract. The initial process took six to eight weeks. Robin was very pleased, feeling that MIS was part of the staff “from the get go”. Now, when there’s a problem, everybody can submit trouble tickets for resolution. And, email reporting helps Robin keep an eye on the system throughout the building — often alerting her even before she hears a cry for help.

On the Record: In Robin’s Own Words

“MIS totally straightened out our system,” Robin sums up. “We did not know what a mess we were in until Matt came in. He put all the puzzle pieces together and got us up and working in a much more efficient way. We tried several different approaches — from volunteers to a part-time IT person to another vendor — and nothing compared to MIS. MIS is a great company, the people are a pleasure to work with, and the fast reporting helps me see at a glance how our system is performing.”


“It Never Hurts To Ask”

      It never hurts to ask.”

   We often hear that said. But is it true? Recently someone asked me for a favor. The request came in an impersonal form e-mail. I had some business dealings with this person many years ago. Since then, I had heard from them only once when they asked another favor.

   I was being asked to promote something on my social media network. The request did not offer an excerpt, a preview, a sample or any compelling reason why I should offer my assistance and ping the people on my e-mail list.

   I thought, “Why should I help?” The implied assumption that I owed this individual something, or that I should help for no reason other than that they asked, seemed a bit off-putting. Have I helped an unfamiliar person before? Yes, there have been circumstances where I was glad to do so. But “Do this for me because our paths crossed” is not a good reason. Sometimes it does hurt to ask. Sometimes it comes across as inappropriate or entitled. Asking someone for a favor when you have no relationship with them is a bad idea. Naturally, most people like to help — but very few people like to waste their time or energy. And nobody likes to feel someone has taken advantage of them.

   There’s nothing wrong with asking for a favor or assistance. Just make sure you ask the right person for the right reason in the right way. Otherwise, you might damage your reputation and your

Mark Sanborn PhotoMark Sanborn, CSP, CPAE, is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. Mark is an international best-selling author and noted authority on leadership, team-building, customer service and change. Mark is the author of 8 books, including the best seller The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary, which has sold more than 1.6 million copies internationally. Learn more about Mark at


The 5 Most Dangerous Pieces Of Information To Give In An Email

phishingIn the book Spam Nation, investigative journalist and cybersecurity expert Brian Krebs revealed the single most effective (and relied upon) way cybercrime rings gain access to your bank account, credit cards and identity. Ready for it? E-mail.

Whether it’s opening an attachment infected by a virus, or a phishing scam where you unknowingly give up your login to a critical web site, e-mail still remains the most popular and reliable way digital thieves can rob you blind, steal your identity and wreak havoc on your network. Worst of all? You’re INVITING them in! While there are a number of things you need to do to protect yourself, here are five pieces of information you (and your team) should NEVER put in an e-mail.

  1. Your social security number. Think of this as your “bank account” number with the government. You should never e-mail this to anyone because it can be used to open credit cards and steal your identity.
  2. Banking information. Your bank account numbers, routing number and online banking login credentials should never be e-mailed. Further, avoid sending a voided, blank check as an attachment to an e-mail.
  3. Your credit and/or debit card information. NEVER update a credit card via an e-mail! If you need to update a card with a vendor, there are two safe ways to do this. The first is to log in to your vendor’s secured site by going to the URL and logging in. Do NOT click on a link in an e-mail to go to any web site to update your account password or credit card! Hackers are masters at creating VERY legit-looking e-mails designed to fool you into logging in to their spoof site, which LOOKS very similar to a trusted web site, to enter your username, password and other financial details, thereby gaining access. Another way to update your account is to simply CALL the vendor direct.
  4. Login credentials and passwords. You should never share your passwords or answers to security questions with anyone for any site, period.
  5. Financial documents. An ATTACHMENT that includes any of the above is just as dangerous to e-mail as typing it in. Never e-mail any type of financial documents (or scans of documents) to your CPA, financial advisor, bank, etc.

Remember: Banks, credit card companies and the government will never ask you to click a link to provide them with any of the five items above. If you get an e-mail requesting you to update any of the above information, there’s a good chance it’s a phishing e-mail from a hacker. Don’t be fooled!