Level II Service Technician
Provide onsite and remote desktop support to our clients who have critical response time requirements for their business technology systems. You will work independently to answer service desk calls, urgently analyze technical issue(s), troubleshoot over the phone and via remote log-in, and escalate problems to Level 3 support when appropriate. You will multi-task to support a variety of network and end-user environments with executives, business owners, managers and end users. You must demonstrate superior communication skills to respond to diverse clients with urgent needs while recognizing they are looking for solutions, not technical explanations. The Service Technician exhibits an entry to medium level degree of technical knowledge that can be applied to customer’s technical issues and problems. This position is one of the preliminary levels of support for client desktops, printers and infrastructure. The Service Technician will assist other technical staff members in resolving issues. The Service Technician will be expected to maintain MIS Solutions positive reputation with existing clients through exceptional service delivery. You will also perform service and preventative maintenance activities on products, and assists in installations and deliveries. Other projects may be assigned.